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ARCHIVED - Compendium of Service Standards
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Departments Without Published Service Standards
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Department/Agency |
Standards |
Comments |
Source |
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2001-2002 RPP |
1999-2000 DPR |
Website |
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Canada Communications (formerly Canada Information Office) |
None published in DPR, RPP or on website |
None |
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Canadian Food Inspection Agency |
None published in DPR, RPP or on website |
"Service Standards in the Meat Hygiene and Fish Programs and a comprehensive timetable for service standards in other program areas will be developed by April 1, 2002." (pg. 27) |
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Canadian International Development Agency |
None published in DPR, RPP or on website |
None |
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Agriculture and Agri-Food Canada |
None published in DPR, RPP or on website |
None |
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Department of Indians Affairs and Northern Development |
None published in DPR, RPP or on website |
None |
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Department of Justice |
None published in DPR, RPP or on website |
None |
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Public Works and Government Services Canada |
None published in DPR, RPP or on website |
None |
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Atlantic Canada Opportunities Agency |
None published in DPR, RPP or on website |
"Through its regional offices, ACOA has regularly undertaken activities to gauge the satisfaction of its clientele. It has embraced the service improvement objective and has developed a strategic plan for service quality as part of its on-going operations." (pg. 39) |
X |
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Canadian Heritage |
None published in DPR, RPP or on website |
Consistent with Treasury Board's Service Improve Initiative, the Department "will identify its key services to the public, establish client satisfaction baseline benchmarks and develop a Service Improvement Plan. Its progress will be reported in the fall 2001 Departmental Performance Report." (pg. 34) |
X |
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Environment Canada |
None published in DPR, RPP or on website |
The Management, Administration and Policy business line has made a commitment to "develop a service improvement plan in 2001-02." (pg. 54) |
X |
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Transport Canada |
None published in DPR, RPP or on website |
Transport Canada "will achieve concrete and measurable results based on service standards that lead to improvements in Canadians' satisfaction with the delivery of our services." (Transport Canada 2001-2004 business plan, pg. 7) |
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X |
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Western Economic Diversification |
None published in DPR, RPP or on website |
WED "is undertaking an assessment of its current situation with a client satisfaction survey and the development of a service improvement plan. This survey will measure the level of current client satisfaction, assist in identifying service improvement priorities, and contribute to the establishment of benchmarks and service standards from which to measure improvement." (pg.19) |
X |
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Royal Canadian Mounted Police |
None published in DPR, RPP or on website |
The Forensics Laboratory, RCMP will have "service standards designed in consultation with clients and published." (pg. 54) |
X |
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Canadian Grain Commission |
None published in DPR, RPP or on website |
Beginning in 2001, the Canadian Grain Commission will "develop and implement plans to improve client satisfaction by 10% through the expanded use of service standards and reliable measures of client satisfaction with key services." (pg. 18) |
X |
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Could not access website |
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Tax Court of Canada. |
None published in DPR, RPP or on website |
The Tax Court of Canada will be "drafting and implementing our service standards, which will be based on the results of our client satisfaction survey." (pg. 10) |
X |
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Parks Canada Agency |
None published in DPR, RPP or on website |
Parks Canada Agency will "develop a targeted plan to help implement the Government Service Improvement Initiative." (pg. 18) |
X |
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National Archives of Canada |
None published in DPR, RPP or on website |
"In 2001-2002, the National Archives will develop a Service Improvement Plan for its Reference Service, Consultation Service, Inter-institutional Loans Service and Copying Service. Baseline satisfaction measures and associated annual client satisfaction improvement targets will be also be developed. Service standards which already exist for these services will monitored in order to meet targets set for improved levels of service." (pg. 26) |
X |
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Public Service Commission |
None published in DPR, RPP or on website |
The PSC has committed to "improved citizen-centred service delivery to Canadians through the SII" and to "measure external clients' satisfaction with key recruitment services by: establishing a baseline using the Common Measurement Tool and TBS software and server to gather data from the Web and Infotel users mainly; setting targets for improvement for the next 5 years; analysing results of the survey and recommending actions; and implementing recruitment and staffing service standards." (pg. 26) |
X |
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Canadian Artists and Producers Professional Relations Tribunal |
None published in DPR, RPP or on website |
None |
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Canadian Human Rights Tribunal |
None published in DPR, RPP or on website |
None |
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Canadian Transportation Agency |
None published in DPR, RPP or on website |
The Canadian Transportation Agency will "begin work relating to the Service Improvement Initiative." (pg. 9) |
X |
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Copyright Board Canada |
None published in DPR, RPP or on website |
The Copyright Board will "prepare and implement an Annual Service Improvement Plan and report on satisfaction improvement against targets and service standards in subsequent Performance Reports." (pg.11) |
X |
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Canadian Human Rights Commission |
None published in DPR, RPP or on website |
During the planning period, the Commission will give priority to the "introduction and refinement" of recently adopted service standards. (pg. 12) |
X |
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Immigration and Refugee Board |
None published in DPR, RPP or on website |
During the planning period, the IRB will implement Phase I of a three Phased approach to implementing the SII. Phase I will "identify key services for inclusion in the initiative, establish service standards for those services, and measure client satisfaction with respect to the process in order to establish a baseline." (pg. 28-29) |
X |
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Office of the Commissioner |
None published in DPR, RPP or on website |
None |
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Canadian Institutes of Health Research (formerly Medical Research Council of Canada) |
None published in DPR, RPP or on website |
None |
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National Film Board |
None published in DPR, RPP or on website |
None |
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Natural Sciences and |
None published in DPR, RPP or on website |
NSERC plans to "establish a Service Improvement Plan, identify and report on service standards for key services, and establish client satisfaction baseline measures and targets." (pg. 29) |
X |
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Office of the |
None published in DPR, RPP or on website |
None |
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RCMP-External Review |
None published in DPR, RPP or on website |
None |
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RCMP Public Complaints |
None published in DPR, RPP or on website |
None |
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Social Sciences and |
None published in DPR, RPP or on website |
SSHRC is committed to "a significant, quantifiable improvement in client satisfaction." This will be achieved through the establishment of "a Service Improvement Plan and client satisfaction baseline measures and targets," including the "development of service standards and service-level." (pg. 19) |
X |
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National Energy Board |
None published in DPR, RPP or on website |
None |
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