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ARCHIVED - Compendium of Service Standards
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Canadian Radio-television and Telecommunications Commission
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Business Line |
Service Standard |
Delivery channels |
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GOL |
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In person |
Tel |
Mail / Fax |
Internet |
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Kiosk |
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Processing Broadcasting Applications |
1 |
60% of share transfers applications dealt with administratively in 2 months; 80% in 3 months. |
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X |
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2 |
75% of other types of applications dealt with administratively in 2 months; 85% in 3 months. |
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X |
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3 |
60% of share transfers applications dealt with administratively in 6 months; 80% in 9 months. |
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X |
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4 |
60% of other types of applications dealt with by public notice in 6 months; 85% in 9 months; 90% in 12 months. |
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X |
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5 |
60% of applications appearing at public hearings 9 months; 90% in 12 months. |
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X |
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6 |
80% of applications not appearing at public hearings in 9 months; 90% in 12 months. |
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X |
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Business Line |
Service Standard |
Source |
Type |
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2001- |
1999- |
Website |
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Processing Broadcasting Applications |
1 |
60% of share transfers applications dealt with administratively in 2 months; 80% in 3 months. |
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|
X |
TB |
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2 |
75% of other types of applications dealt with administratively in 2 months; 85% in 3 months. |
|
|
X |
TB |
|
|
3 |
60% of share transfers applications dealt with administratively in 6 months; 80% in 9 months. |
|
|
X |
TB |
|
|
4 |
60% of other types of applications dealt with by public notice in 6 months; 85% in 9 months; 90% in 12 months. |
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|
X |
TB |
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|
5 |
60% of applications appearing at public hearings 9 months; 90% in 12 months. |
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X |
TB |
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6 |
80% of applications not appearing at public hearings in 9 months; 90% in 12 months. |
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X |
TB |
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The CRTC is "currently examining how it will implement the SII in its key service delivery to companies and the general public." (Report on Plans and Priorities, pg. 21)
