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ARCHIVED - Compendium of Service Standards
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Canada Economic Development Quebec
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Business Line |
Service Standard |
Delivery channels |
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GOL |
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In person |
Tel |
Mail |
Internet |
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Kiosk |
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Not specified |
1 |
We serve our clients courteously and professionally. |
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2 |
Upon request or on the initiative of an advisor, we arrange an interview with our clients in order to understand their needs clearly and to define their projects. |
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3 |
We return our clients' calls within two working days. |
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X |
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4 |
Our objective is to minimize response time with respect to the client's request for information or advice. If the application requires in-depth research, we inform the client of the processing time needed. |
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5 |
Our objective is to minimize response time with respect to the client's application for financial assistance. As soon as the application is complete and analysis of the project can begin, we aim to notify the client of our decision within 35 to 65 days, depending on the scope of the project. |
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6 |
We serve our clients in the official language of their choice. |
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7 |
We process all client files in strict confidentiality. |
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Business Line |
Service Standard |
Source |
Type |
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2001- |
1999- |
Website |
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Not specified |
1 |
We serve our clients courteously and professionally. |
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X |
CP |
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2 |
Upon request or on the initiative of an advisor, we arrange an interview with our clients in order to understand their needs clearly and to define their projects. |
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X |
CP |
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3 |
We return our clients' calls within two working days. |
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X |
TB |
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4 |
Our objective is to minimize response time with respect to the client's request for information or advice. If the application requires in-depth research, we inform the client of the processing time needed. |
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X |
TB |
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5 |
Our objective is to minimize response time with respect to the client's application for financial assistance. As soon as the application is complete and analysis of the project can begin, we aim to notify the client of our decision within 35 to 65 days, depending on the scope of the project. |
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X |
TB |
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6 |
We serve our clients in the official language of their choice. |
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X |
OL |
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7 |
We process all client files in strict confidentiality. |
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X |
SC |
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"The Agency is always seeking ways to improve the delivery of its services and in 2000-2001, will establish several service standards especially for the time it takes to process files. This approach is part of the Government of Canada's improvement service initiative." (1999-2000 Departmental Performance Report, pg. 37)
