ARCHIVED - Compendium of Service Standards

Not Specified

1

Demonstrate openness, courtesy and equitable treatment at all times with its clients.

2

Provide service in the official language of the client's choice.

3

Provide service during the regular business hours between 8:30 and 16:30 hours.

4

Ensure that contacts identified in The Daily, the Agency's official release vehicle, are available on the day of release of survey results.

5

Ensure accessibility to its information service to the public residing in areas other than where Statistics Canada offices are located, through a 1-800 toll-free service.

6

Proactively offer the coordination of the provision of services to a client if his/her needs require actions by other Agency divisions.

7

Before work begins, advise the client of the time required to provide the service and, if necessary, obtain the client's agreement to the schedule.

8

Advise the client, should the need arise, of any additional time required and explain the reason for the delay.

9

Provide a cost estimate within two (2) working days or specify when the estimate will be ready.

10

Under normal circumstances, respond to a simple special request within ten (10) working days.

11

Fulfill an order for off-the-shelf products within two (2) working days.

12

Answer or acknowledge receipt of a letter whether received by mail, fax or electronically within five (5) working days.

13

Return a client's phone call within one working day.

14

Inform clients of the cost of the service where applicable.

15

Advise the client immediately, should the occasion arise, of any unforeseen change in cost and explain why.

16

If there is any difference between the request and the product delivered or to be delivered, advise the client immediately and explain the reason.

17

If the product delivered does not conform to the client's request and this is due to our misunderstanding, offer to provide a solution free of charge.

Not Specified

1

Demonstrate openness, courtesy and equitable treatment at all times with its clients.

2

Provide service in the official language of the client's choice.

3

Provide service during the regular business hours between 8:30 and 16:30 hours.

4

Ensure that contacts identified in The Daily, the Agency's official release vehicle, are available on the day of release of survey results.

5

Ensure accessibility to its information service to the public residing in areas other than where Statistics Canada offices are located, through a 1-800 toll-free service.

6

Proactively offer the coordination of the provision of services to a client if his/her needs require actions by other Agency divisions.

7

Before work begins, advise the client of the time required to provide the service and, if necessary, obtain the client's agreement to the schedule.

8

Advise the client, should the need arise, of any additional time required and explain the reason for the delay.

9

Provide a cost estimate within two (2) working days or specify when the estimate will be ready.

10

Under normal circumstances, respond to a simple special request within ten (10) working days.

11

Fulfill an order for off-the-shelf products within two (2) working days.

12

Answer or acknowledge receipt of a letter whether received by mail, fax or electronically within five (5) working days.

13

Return a client's phone call within one working day.

14

Inform clients of the cost of the service where applicable.

15

Advise the client immediately, should the occasion arise, of any unforeseen change in cost and explain why.

16

If there is any difference between the request and the product delivered or to be delivered, advise the client immediately and explain the reason.

17

If the product delivered does not conform to the client's request and this is due to our misunderstanding, offer to provide a solution free of charge.