ARCHIVED - Compendium of Service Standards

Measurement Canada

1

A certificate of calibration will be issued within 60 calendar days of receipt of the standard.

2

A Notice of Approval will be issued within 90 calendar days of receipt of the instrument and all appropriate documentation.

3

Inspections will be scheduled at an agreed upon time within 5 calendar days of your contacting the district office. We will strive to perform inspections within 10 calendar days of receipt of your request.

4

You will be advised of the results of our investigation within 15 calendar days.

5

We will acknowledge your request for an investigation into the accuracy of your electricity or natural gas meter within 5 calendar days. Findings will be provided to all  parties within 5 calendar days of the conclusion of the investigation.

6

Accreditation: we will evaluate documented procedures and principles within 2 months; conduct an on-site audit within 2 months of approving the documentation; and grant accreditation within 1 month of an audit that demonstrates all requirements have been met.

Competition Bureau

7

Service or regulatory process for non-complex mergers: 14 days.

8

Service or regulatory process for complex mergers: 10 weeks.

9

Service or regulatory process for very complex mergers: 5 months.

10

Service or regulatory process for non-complex misleading advertising and deceptive marketing practices: 8 days.

11

Service or regulatory process for complex misleading advertising and deceptive marketing practices: 30 days.

12

13

Canadian Intellectual Property Office (Patents)

14

Acknowledge patent applications that include self-addressed return card within 1 working day from the date of receipt of the application.

15

Issue filing certificate for patent within 4 weeks from date of receipt.

16

Issue ownership registration certificate for patent within 4 weeks from the date of receipt.

17

Provide substantive examination of patent on receipt of an examination request within 23 months.

18

State all known objections to patentability in the first examiner's report at the time of examination.

19

Issue a patent within 12 weeks after receipt of final fees.

Canadian Intellectual Property Office (Patent Appeal Board)

20

Contact applicant to arrange patent appeal hearing date within 24 months.

21

Contact applicant to arrange industrial design appeal hearing date within 2 months.

Canadian Intellectual Property Office (Trademarks)

22

Acknowledge correctly filed new  applications within 7 working days.

23

Acknowledge e-commerce  applications within 1 working day.

24

Approve acceptable applications within 5 months of filing date.

25

Issue first examination reports for unacceptable application within 5 months of filing date.

26

Advertise marks in the Trade-marks Journal within 6 weeks of approval.

27

Allow unopposed marks where no examination report was needed within 9 months of filing date.

28

Allow unopposed marks where one or more examination report were needed within 17 months.

29

Issue registration certificates  within 10 working days.

30

issue assignment records for correctly filed assignment requests within 6 weeks of departmental receipts

31

Issue renewal certificates within 15 working days of departmental receipt of fees.

Canadian Intellectual Property Office (Trade-marks Opposition Board)

32

Respond to correspondence within 1 month.

33

Conduct oral hearing within 1 month.

34

Render decisions for oral hearing opposition within 2 months

35

Render decisions for non-oral hearing opposition within 4 months.

Canadian Intellectual Property Office (Copyrights)

36

Forward to reviewer for examination 2 weeks from receipt of application.

37

Check application for accuracy within 1 week.

38

Assign copyright number; print registration certificate; carry out quality control check within 1 week.

39

Mail registration certificate to applicant within 4 weeks.

40

Undertake process upon receipt of request; inform applicant by telephone within 3 working days from receipt of request.

41

Assignments and licensing: verify authenticity of documents and issue file number; mail registration and assignment document to applicant within 4 weeks.

42

Copies or register extracts within 2 working days.

43

Certified copies within 3 working days.

Canadian Intellectual Property Office (Industrial Designs)

44

Review applications within 4 weeks of receipt of application.

45

Classify applications in accordance with Canadian Industrial Design classification system within 2 weeks of preliminary classification.

46

Search registered and prior art and examine applications to determine originality of designs within 9 months of receipt of application.

47

Assign registration numbers within 2 weeks of allowance.

48

Abandonment and reinstatement within 2 weeks of files identified.

49

Prepare and mail transaction certificate within 1 week of receipt of assignment.

50

Prepare and mail maintenance certificate within 1 week.

Canadian Intellectual Property Office (Patent Search Room)

51

Public access to patent reference documents stored in Patent Search Room within 15 minutes.

52

Public access to patent reference documents stored in Canadian search files area within 15 minutes.

53

Public access to patent reference documents stored in archives and off-site within 2 days.

54

Access to Search Information Officer within 5 minutes.

55

Access to automated search tools subject to workstation availability.

56

Section 11 search within 5 working days.

57

Request of archived patent documents within 2 working days.

58

Written enquiries reply within 5 working days.

Canadian Intellectual Property Office (Enquiries Service)

59

Respond to calls immediately.

60

Access to on-site Information Officer within 10 minutes.

61

Acknowledgement of voice-mail requests, e-mail, Internet, fax within 2 working days.

62

General correspondence requests within 5 working days.

63

Kit mail-out within 2 working days.

Canadian Intellectual Property Office (Reproduction and Sale)

64

Over-the-counter copies (small order) within 30 minutes.

65

Over-the-counter copies (large order) within 1 day.

66

Certified copies within 3 working days.

67

Regular mail within 5 working days.

68

Photocopies (< than 500 pp) within 2 working days.

69

Photocopies (> than 500 pp) within 5 working days.

70

Certified copies (files in the office) within 2 working days.

71

Certified copies (files in public archives) within 5 working days.

Measurement Canada

1

A certificate of calibration will be issued within 60 calendar days of receipt of the standard.

2

A Notice of Approval will be issued within 90 calendar days of receipt of the instrument and all appropriate documentation.

3

Inspections will be scheduled at an agreed upon time within 5 calendar days of your contacting the district office. We will strive to perform inspections within 10 calendar days of receipt of your request.

4

You will be advised of the results of our investigation within 15 calendar days.

5

We will acknowledge your request for an investigation into the accuracy of your electricity or natural gas meter within 5 calendar days. Findings will be provided to all  parties within 5 calendar days of the conclusion of the investigation.

6

Accreditation: we will evaluate documented procedures and principles within 2 months; conduct an on-site audit within 2 months of approving the documentation; and grant accreditation within 1 month of an audit that demonstrates all requirements have been met.

Competition Bureau

7

Service or regulatory process for non-complex mergers: 14 days.

8

Service or regulatory process for complex mergers: 10 weeks.

9

Service or regulatory process for very complex mergers: 5 months.

10

Service or regulatory process for non-complex misleading advertising and deceptive marketing practices: 8 days.

11

Service or regulatory process for complex misleading advertising and deceptive marketing practices: 30 days.

12

13

Canadian Intellectual Property Office (Patents)

14

Acknowledge patent applications that include self-addressed return card within 1 working day from the date of receipt of the application.

15

Issue filing certificate for patent within 4 weeks from date of receipt.

16

Issue ownership registration certificate for patent within 4 weeks from the date of receipt.

17

Provide substantive examination of patent on receipt of an examination request within 23 months.

18

State all known objections to patentability in the first examiner's report at the time of examination.

19

Issue a patent within 12 weeks after receipt of final fees.

Canadian Intellectual Property Office (Patent Appeal Board)

20

Contact applicant to arrange patent appeal hearing date within 24 months.

21

Contact applicant to arrange industrial design appeal hearing date within 2 months.

Canadian Intellectual Property Office (Trademarks)

22

Acknowledge correctly filed new  applications within 7 working days.

23

Acknowledge e-commerce  applications within 1 working day.

24

Approve acceptable applications within 5 months of filing date.

25

Issue first examination reports for unacceptable application within 5 months of filing date.

26

Advertise marks in the Trade-marks Journal within 6 weeks of approval.

27

Allow unopposed marks where no examination report was needed within 9 months of filing date.

28

Allow unopposed marks where one or more examination report were needed within 17 months.

29

Issue registration certificates  within 10 working days.

30

issue assignment records for correctly filed assignment requests within 6 weeks of departmental receipts

31

Issue renewal certificates within 15 working days of departmental receipt of fees.

Canadian Intellectual Property Office (Trade-marks Opposition Board)

32

Respond to correspondence within 1 month.

33

Conduct oral hearing within 1 month.

34

Render decisions for oral hearing opposition within 2 months

35

Render decisions for non-oral hearing opposition within 4 months.

Canadian Intellectual Property Office (Copyrights)

36

Forward to reviewer for examination 2 weeks from receipt of application.

37

Check application for accuracy within 1 week.

38

Assign copyright number; print registration certificate; carry out quality control check within 1 week.

39

Mail registration certificate to applicant within 4 weeks.

40

Undertake process upon receipt of request; inform applicant by telephone within 3 working days from receipt of request.

41

Assignments and licensing: verify authenticity of documents and issue file number; mail registration and assignment document to applicant within 4 weeks.

42

Copies or register extracts within 2 working days.

43

Certified copies within 3 working days.

Canadian Intellectual Property Office (Industrial Designs)

44

Review applications within 4 weeks of receipt of application.

45

Classify applications in accordance with Canadian Industrial Design classification system within 2 weeks of preliminary classification.

46

Search registered and prior art and examine applications to determine originality of designs within 9 months of receipt of application.

47

Assign registration numbers within 2 weeks of allowance.

48

Abandonment and reinstatement within 2 weeks of files identified.

49

Prepare and mail transaction certificate within 1 week of receipt of assignment.

50

Prepare and mail maintenance certificate within 1 week.

Canadian Intellectual Property Office (Patent Search Room)

51

Public access to patent reference documents stored in Patent Search Room within 15 minutes.

52

Public access to patent reference documents stored in Canadian search files area within 15 minutes.

53

Public access to patent reference documents stored in archives and off-site within 2 days.

54

Access to Search Information Officer within 5 minutes.

55

Access to automated search tools subject to workstation availability.

56

Section 11 search within 5 working days.

57

Request of archived patent documents within 2 working days.

58

Written enquiries reply within 5 working days.

Canadian Intellectual Property Office (Enquiries Service)

59

Respond to calls immediately.

60

Access to on-site Information Officer within 10 minutes.

61

Acknowledgement of voice-mail requests, e-mail, Internet, fax within 2 working days.

62

General correspondence requests within 5 working days.

63

Kit mail-out within 2 working days.

Canadian Intellectual Property Office (Reproduction and Sale)

64

Over-the-counter copies (small order) within 30 minutes.

65

Over-the-counter copies (large order) within 1 day.

66

Certified copies within 3 working days.

67

Regular mail within 5 working days.

68

Photocopies (< than 500 pp) within 2 working days.

69

Photocopies (> than 500 pp) within 5 working days.

70

Certified copies (files in the office) within 2 working days.

71

Certified copies (files in public archives) within 5 working days.