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ARCHIVED - Compendium of Service Standards
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Department of Foreign Affairs and International Trade
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Business Line |
Service Standard |
Delivery channels |
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GOL |
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In person |
Tel |
Mail / |
Internet |
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Kiosk |
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Visitor Visa and Immigration Services |
1 |
Applicants who submit all required documents and processing fees with the application form will be sent an acknowledgement of receipt letter within 1 month. |
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X |
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2 |
Applicants receive responses to inquiries outside of the processing standards indicated above within 60 days from the receipt of the inquiry. |
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X |
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3 |
Visitor Visas: same day service provided if application is submitted in person and presents no complexity. |
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X |
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4 |
Students: will receive preliminary decision and interview if required within 2 days; visa/authorization will be issued within 4-6 weeks. |
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X |
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5 |
Workers: will receive preliminary decision and interview if required within 2 days; visa/authorization will be issued within 6 weeks. |
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X |
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6 |
Returning residents: will receive preliminary decision within 5 days. |
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X |
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Visitor Visa and Immigration Services (Family Class) |
7 |
Within 2 months of receiving your properly completed application, we will make a decision and send you a letter to advise you of the decision. |
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X |
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8 |
If an interview is necessary, the letter we send will provide an interview date at this office within the following 1- 2 months. |
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X |
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9 |
If there are no complications and if you have responded promptly to any request we have made for further documentation or information, we should within 2-4 months be able to finalize your case and issue the visa(s). |
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X |
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Visitor Visa and Immigration Services (Independent and Business Class) |
10 |
Within 4 months of the date we receive your properly completed application, we will make one of four decisions, and notify you accordingly. |
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X |
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11 |
If an interview is required, we will send you a letter notifying you of the time and date of your interview at this office, about 2-3 months prior to the interview appointment. |
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X |
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12 |
If you request a postponement of your first scheduled interview, we will within 270 days of that first scheduled date send you a letter to advise you of the date and time of your second appointment. |
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X |
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13 |
If you choose to take the IELTS test, we will, within 8 months of receipt of your results, review your results in association with your immigration application. |
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X |
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14 |
If there are no complications and if you have responded promptly to any request we have made for further documentation or information, we should within 4 months be able to finalize your case and issue the visa(s). |
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X |
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Trade Commissioner Service - International Business Development |
15 |
We will contact you within five working days of receiving your inquiry |
X |
X |
X |
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X |
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16 |
We treat all requests confidentially |
X |
X |
X |
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X |
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17 |
All of our trade offices abroad provide the core services |
X |
X |
X |
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X |
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Business Line |
Service Standard |
Source |
Type |
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2001- |
1999- |
Website |
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|
Visitor Visa and Immigration Services |
1 |
Applicants who submit all required documents and processing fees with the application form will be sent an acknowledgement of receipt letter within 1 month. |
|
|
X |
TB |
|
2 |
Applicants receive responses to inquiries outside of the processing standards indicated above within 60 days from the receipt of the inquiry. |
|
|
X |
TB |
|
|
3 |
Visitor Visas: same day service provided if application is submitted in person and presents no complexity. |
|
|
X |
TB |
|
|
4 |
Students: will receive preliminary decision and interview if required within 2 days; visa/authorization will be issued within 4-6 weeks. |
|
|
X |
TB |
|
|
5 |
Workers: will receive preliminary decision and interview if required within 2 days; visa/authorization will be issued within 6 weeks. |
|
|
X |
TB |
|
|
6 |
Returning residents: will receive preliminary decision within 5 days. |
|
|
X |
TB |
|
|
Visitor Visa and Immigration Services (Family Class) |
7 |
Within 2 months of receiving your properly completed application, we will make a decision and send you a letter to advise you of the decision. |
|
|
X |
TB |
|
8 |
If an interview is necessary, the letter we send will provide an interview date at this office within the following 1- 2 months. |
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X |
TF/TB |
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|
9 |
If there are no complications and if you have responded promptly to any request we have made for further documentation or information, we should within 2-4 months be able to finalize your case and issue the visa(s). |
|
|
X |
TB |
|
|
Visitor Visa and Immigration Services (Independent and Business Class) |
10 |
Within 4 months of the date we receive your properly completed application, we will make one of four decisions, and notify you accordingly. |
|
|
X |
TB |
|
11 |
If an interview is required, we will send you a letter notifying you of the time and date of your interview at this office, about 2-3 months prior to the interview appointment. |
|
|
X |
TF/TB |
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|
12 |
If you request a postponement of your first scheduled interview, we will within 270 days of that first scheduled date send you a letter to advise you of the date and time of your second appointment. |
|
|
X |
TB |
|
|
13 |
If you choose to take the IELTS test, we will, within 8 months of receipt of your results, review your results in association with your immigration application. |
|
|
X |
TB |
|
|
14 |
If there are no complications and if you have responded promptly to any request we have made for further documentation or information, we should within 4 months be able to finalize your case and issue the visa(s). |
|
|
X |
TB |
|
|
Trade Commissioner Service - International Business Development |
15 |
We will contact you within five working days of receiving your inquiry |
|
|
X |
TB |
|
16 |
We treat all requests confidentially |
|
|
X |
SC |
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17 |
All of our trade offices abroad provide the core services |
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X |
TF |
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In its 2001-2002 RPP, DFAIT committed to improving client services: "the Department is focusing on improving the delivery of corporate services. Service standards will be set, best practices will be monitored, and staff will be trained in modern client service techniques." (pg. 37)
