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ARCHIVED - Compendium of Service Standards
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Health Canada
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Business Line |
Service Standard |
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GOL |
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Kiosk |
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Environmental Health Directorate - Environmental Radiation Hazards Division - National Calibration Reference Centre |
1 |
Thyroid phantoms that can be used to measure bias and precision of a counting system. |
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2 |
Radioactivity levels of the thyroid phantoms guaranteed to an accuracy of +/- 5 %. |
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3 |
Shipment of the phantom at a time convenient to the participant (contingent on the number of available phantoms) |
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X |
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4 |
Access to qualified staff via a telephone "hotline" or E-mail or WebSite to assist in the test process. |
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X |
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X |
X |
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5 |
Response to clients' enquiries within two working days. |
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X |
X |
X |
X |
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6 |
A written report evaluating participant results sent within five working days of receiving the intercomparison data from the client facility. |
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X |
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X |
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7 |
A calibration phantom is provided once at no additional charge to facilities that do not meet the (regulator's) performance requirements during a test. |
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8 |
An annual aggregate report not identifying participants sent as part of the introductory text for the next intercomparison. |
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X |
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9 |
A quality assurance program to confirm the reliability and accuracy of the intercomparison samples which includes purchase of radionuclide standards from either the National Institute of Standards and Technology (NIST) or a laboratory traceable to NIST. |
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10 |
Documented procedures available for review. |
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X |
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11 |
Phantoms that can be used to measure the bias and precision of a counting system. |
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12 |
Radioactivity levels in both the Whole body and lung BOMAB phantoms guaranteed to an accuracy of ± 5 %. |
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13 |
Professional staff to assist in the test process. |
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14 |
Site visits scheduled at the convenience of clients. |
X |
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Business Line |
Service Standard |
Source |
Type |
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2001- |
1999- |
Website |
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Environmental Health Directorate- Environmental Radiation Hazards Division - National Calibration Reference Centre |
1 |
Thyroid phantoms that can be used to measure bias and precision of a counting system. |
|
|
X |
OC |
|
2 |
Radioactivity levels of the thyroid phantoms guaranteed to an accuracy of +/- 5 %. |
|
|
X |
OC |
|
|
3 |
Shipment of the phantom at a time convenient to the participant (contingent on the number of available phantoms) |
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X |
TF/TB |
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4 |
Access to qualified staff via a telephone "hotline" or E-mail or WebSite to assist in the test process. |
|
|
X |
TF |
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5 |
Response to clients' enquiries within two working days. |
|
|
X |
TB |
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|
6 |
A written report evaluating participant results sent within five working days of receiving the intercomparison data from the client facility. |
|
|
X |
OC/TB |
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7 |
A calibration phantom is provided once at no additional charge to facilities that do not meet the (regulator's) performance requirements during a test. |
|
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X |
TB |
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8 |
An annual aggregate report not identifying participants sent as part of the introductory text for the next intercomparison. |
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X |
OC/FT |
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9 |
A quality assurance program to confirm the reliability and accuracy of the intercomparison samples which includes purchase of radionuclide standards from either the National Institute of Standards and Technology (NIST) or a laboratory traceable to NIST. |
|
|
X |
OC |
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10 |
Documented procedures available for review. |
|
|
X |
OC |
|
|
11 |
Phantoms that can be used to measure the bias and precision of a counting system. |
|
|
X |
OC |
|
|
12 |
Radioactivity levels in both the Whole body and lung BOMAB phantoms guaranteed to an accuracy of ± 5 %. |
|
|
X |
OC |
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|
13 |
Professional staff to assist in the test process. |
|
|
X |
TF |
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14 |
Site visits scheduled at the convenience of clients. |
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X |
TF |
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Health Canada's government on-line service "will include service standards in such areas as response times. Information and services provided on-line will be consistent with those provided through other service delivery channels." (2001-2001 Report on Plans and Priorities, pg. 92). A sub-key commitment included in the 2001-2002 RPP is "enhance and strengthen a client services philosophy and approach to improve internal and external client services. (pg. 84)
