ARCHIVED - Compendium of Service Standards

Departmental

1

DFO responds to requests for review of project proposals or activities; issue authorizations or provide advice; and/or completes EAs within 30 working days.

Fisheries Management

2

After receipt of application form and fee, commercial licences will be issued within 20 working days (allow additional time during peak seasons). An explanation will be provided for any delays.

3

In the Aboriginal food, social and ceremonial fisheries, communal licences will be issued prior to the start of the regular season for certain fisheries.

4

Responding to requests for review and referrals: notify of results within 30 days in 75 percent of cases for which adequate project and fish habitat information accompany the request or referral

5

Notify of potential need for Fisheries Act authorization that could trigger an EA within 30 days in 75 percent of cases.

6

Hours of operation and alternative service will be clearly posted in every office.

7

Services will be provided in a manner consistent with the Official Languages Act. Your language of choice will be respected to the extent possible.

8

Barring crisis, appointments will be honoured. If you arrive without an appointment, we will address your concerns, arrange an appropriate referral, or respond as quickly as possible.

Habitat Management

9

EA information will be forwarded to CEAA on a monthly basis for input into FEIA.

10

Requests for EA records will be provided in 10 working days, for 60% of requests and 15 working days for 80% of requests.

11

Information requested on habitat restoration and improvement will be provided in 15 working days in 80% of cases.

12

Priority is given to investigations and assistance related to environmental emergencies.

13

Inquiries to the Minister will be provided within 20 working days.

14

Routine telephone calls will be dealt with on the first call; voice-mail in 2 working days; complex issues within 5 working days.

15

Correspondence will be replied to within 15 days; some exceptions will apply.

16

All written requests will be addressed within 5 working days.

Marine Environmental Data Service

17

An updated database of all Tides and Water Levels data measured by CHS will be maintained.

18

MEDS will maintain an updated database of all physical & chemical oceanographic profile data measured by DFO.

19

MEDS will maintain an up-to-date archive of all surface gravity wave data measured by DFO Wave Climate Study.

20

MEDS will maintain an up-to-date archive of offshore oil & gas environmental data submitted to the National Energy Board.

21

MEDS will maintain an updated database for the world's oceans of all real-time Bathy, Tesac, and Drifter data flowing daily on the GTS.

22

MEDS will provide inventory information about oceanographic data in Canada free of charge.

23

MEDS will maintain on a monthly basis an up-to-date inventory of the data holdings and make this inventory available to its clients via Internet.

24

On request, MEDS will mail to its clients inventory information of the data holdings within 10 working days of receipt of the request 90% of the time.

25

MEDS will provide oceanographic data to the user in one of the MEDS standard format.

26

On request, MEDS will send to its clients custom data and custom data products within a mutually agreed upon schedule.

27

On request, MEDS will send to its clients standard data and standard data products within ten working days of receipt of the request 90% of the time.

28

MEDS will maintain a regular mailing list for distribution of periodical data and data products listings and publications.

29

Data and data products transmission may vary and include surface mail, fax, and electronic transmission through Internet link.

30

MEDS, upon request, will acquire and archive ad-hoc data sets in danger of being lost.

31

If MEDS does not have oceanographic data requested by a user, MEDS will request these on their behalf and provide a copy as soon as it becomes available.

32

MEDS will be a referral service for data not in its data banks when the requested data sets reside in one of DFO regions.

33

Acquisition, processing, electronic product dissemination for GEOSAT, Topex/Poseidon copied on exabyte tape and distributed within 1 month.

34

Distribution of real-time digital product from RADARSAT on the Ocean Feature Workstation made available within 4 hours after reception.

35

ERS-1 & ERS-2 low bit rate data products provided by ESA and distributed by MEDS on exabyte tape within 1 month of receipt.

Icebreaking (Canadian Coast Guard)

36

CCG Ice Operations Centres are in operation during the ice seasons for 24 hours a day

37

During the ice season, CCG icebreakers will be maintained in a state of readiness so they may respond to a service request within 1 hour.

38

During winter (mid-Nov to end of May), icebreaking services are provided on the Labrador Coast, East Coast, Gulf of St. Lawrence, the St. Lawrence and Saguenay Rivers and in the Great Lakes.

39

During the summer months, from about July to November, icebreakers are deployed to the Canadian Arctic.

40

Under average ice conditions, a CCG icebreaker will be on scene to provide icebreaking services in: Canadian Arctic, 10hrs; East Coast of NF, 8hrs; Gulf of St. Lawrence, 12hrs; St. Lawrence and Saguenay Rivers, 5hrs; Great Lakes, 8hrs; Fishing Harbour Breakouts, 24hrs.

Aids to Navigation (Canadian Coast Guard)

41

The position accuracy of the DGPS service will be 10 metres (95 percent of the time) or better, in all specified coverage areas for suitable user equipment.  For the remaining 5 percent of the time, the DGPS service may provide a positioning accuracy outside the 10 metre limit.

Departmental

1

DFO responds to requests for review of project proposals or activities; issue authorizations or provide advice; and/or completes EAs within 30 working days.

Fisheries Management

2

After receipt of application form and fee, commercial licences will be issued within 20 working days (allow additional time during peak seasons). An explanation will be provided for any delays.

3

In the Aboriginal food, social and ceremonial fisheries, communal licences will be issued prior to the start of the regular season for certain fisheries.

4

Responding to requests for review and referrals: notify of results within 30 days in 75 percent of cases for which adequate project and fish habitat information accompany the request or referral

5

Notify of potential need for Fisheries Act authorization that could trigger an EA within 30 days in 75 percent of cases.

6

Hours of operation and alternative service will be clearly posted in every office.

7

Services will be provided in a manner consistent with the Official Languages Act. Your language of choice will be respected to the extent possible.

8

Barring crisis, appointments will be honoured. If you arrive without an appointment, we will address your concerns, arrange an appropriate referral, or respond as quickly as possible.

Habitat Management

9

EA information will be forwarded to CEAA on a monthly basis for input into FEIA.

10

Requests for EA records will be provided in 10 working days, for 60% of requests and 15 working days for 80% of requests.

11

Information requested on habitat restoration and improvement will be provided in 15 working days in 80% of cases.

12

Priority is given to investigations and assistance related to environmental emergencies.

13

Inquiries to the Minister will be provided within 20 working days.

14

Routine telephone calls will be dealt with on the first call; voice-mail in 2 working days; complex issues within 5 working days.

15

Correspondence will be replied to within 15 days; some exceptions will apply.

16

All written requests will be addressed within 5 working days.

Marine Environmental Data Service

17

An updated database of all Tides and Water Levels data measured by CHS will be maintained.

18

MEDS will maintain an updated database of all physical & chemical oceanographic profile data measured by DFO.

19

MEDS will maintain an up-to-date archive of all surface gravity wave data measured by DFO Wave Climate Study.

20

MEDS will maintain an up-to-date archive of offshore oil & gas environmental data submitted to the National Energy Board.

21

MEDS will maintain an updated database for the world's oceans of all real-time Bathy, Tesac, and Drifter data flowing daily on the GTS.

22

MEDS will provide inventory information about oceanographic data in Canada free of charge.

23

MEDS will maintain on a monthly basis an up-to-date inventory of the data holdings and make this inventory available to its clients via Internet.

24

On request, MEDS will mail to its clients inventory information of the data holdings within 10 working days of receipt of the request 90% of the time.

25

MEDS will provide oceanographic data to the user in one of the MEDS standard format.

26

On request, MEDS will send to its clients custom data and custom data products within a mutually agreed upon schedule.

27

On request, MEDS will send to its clients standard data and standard data products within ten working days of receipt of the request 90% of the time.

28

MEDS will maintain a regular mailing list for distribution of periodical data and data products listings and publications.

29

Data and data products transmission may vary and include surface mail, fax, and electronic transmission through Internet link.

30

MEDS, upon request, will acquire and archive ad-hoc data sets in danger of being lost.

31

If MEDS does not have oceanographic data requested by a user, MEDS will request these on their behalf and provide a copy as soon as it becomes available.

32

MEDS will be a referral service for data not in its data banks when the requested data sets reside in one of DFO regions.

33

Acquisition, processing, electronic product dissemination for GEOSAT, Topex/Poseidon copied on exabyte tape and distributed within 1 month.

34

Distribution of real-time digital product from RADARSAT on the Ocean Feature Workstation made available within 4 hours after reception.

35

ERS-1 & ERS-2 low bit rate data products provided by ESA and distributed by MEDS on exabyte tape within 1 month of receipt.

Icebreaking (Canadian Coast Guard)

36

CCG Ice Operations Centres are in operation during the ice seasons for 24 hours a day

37

During the ice season, CCG icebreakers will be maintained in a state of readiness so they may respond to a service request within 1 hour.

38

During winter (mid-Nov to end of May), icebreaking services are provided on the Labrador Coast, East Coast, Gulf of St. Lawrence, the St. Lawrence and Saguenay Rivers and in the Great Lakes.

39

During the summer months, from about July to November, icebreakers are deployed to the Canadian Arctic.

40

Under average ice conditions, a CCG icebreaker will be on scene to provide icebreaking services in: Canadian Arctic, 10hrs; East Coast of NF, 8hrs; Gulf of St. Lawrence, 12hrs; St. Lawrence and Saguenay Rivers, 5hrs; Great Lakes, 8hrs; Fishing Harbour Breakouts, 24hrs.

Aids to Navigation (Canadian Coast Guard)

41

The position accuracy of the DGPS service will be 10 metres (95 percent of the time) or better, in all specified coverage areas for suitable user equipment.  For the remaining 5 percent of the time, the DGPS service may provide a positioning accuracy outside the 10 metre limit.