ARCHIVED - Canada Border Services Agency - Supplementary Tables

This page has been archived.

2010-11
Departmental Performance Report

Canada Border Services Agency

Supplementary Information (Tables)

---

Table of Contents

• Sources of Respendable and Non-respendable Revenue
• User Fees/External Fees
• Status Report on Projects operating with specific Treasury Board Approval
• Status Report on Major Crown Projects
• Green Procurement
• Response to Parliamentary Committees and External Audits
• Internal Audits and Evaluations

Sources of Respendable and Non-Respendable Revenue

Respendable Revenue
($ thousands)

Program Activity	2008-09 Actual	2009-10 Actual	2010-11
			Main Estimates	Planned Revenue	Total Authorities	Actual
Enforcement
Services of a non-regulatory nature1	205	226
Total – Enforcement	205	226
Facilitated Border
Services of a regulatory nature2	3,408	3,449	268	268	3,322	3,322
Services of a non-regulatory nature	393	433	645	645
Total – Facilitated Border	3,801	3,882	913	913	3,322	3,322
Internal Services
Services of a non-regulatory nature					608	608
Total – Internal Services					608	608
Trade
Services of a non-regulatory nature					2	2
Total – Trade					2	2
Conventional Border
Rights and privileges	1,603	1,607	1,436	1,436	1,664	1,664
Services of a regulatory nature	1,867	1,890	4,460	4,460	2,669	2,669
Services of a non-regulatory nature	12,285	13,526	10,901	10,901	4,374	4,374
Total – Conventional Border	15,755	17,023	16,797	16,797	8,707	8,707
Total Respendable Revenue	19,761	21,131	17,710	17,710	12,639	12,639

¹Services of a non-regulatory nature include, for instance, detector dog training services, contractual arrangements for the provision of new and enhanced non-core border management services and the collection of taxes on behalf of the provinces.

² Services of a regulatory nature (the fee is set by regulation for a service provided by or on behalf of Her Majesty in right of Canada to users of the service) include, for instance, revenues earned from enrolment in facilitated border programs such as NEXUS and Fast and Secure Trade, and from food inspection fees.

Non-Respendable Revenue
($ thousands)

Program Activity	2008-09 Actual	2009-10 Actual	2010-11
			Planned Revenue	Actual
Risk Assessment
Adjustments to prior year's expenditures	52	50		1
Other				11
Total – Risk Assessment	52	50		12
Enforcement
Services of a regulatory nature	2,882	2,098		1,798
Interest and penalties	312	311	9,309	8,235
Adjustments to prior year's expenditures	31	29	343	10
Sale of goods and information products			229
Revenue from fines	559	1,099	590	727
Revenue from seized property	46,661	11,495	48,801	9,812
Other	2,243	1,718	2,455	1,936
Total – Enforcement	52,688	16,750	61,727	22,518
Facilitated Border
Services of a regulatory nature				1
Adjustments to prior year's expenditures	23	22
Total – Facilitated Border	23	22		1
Conventional Border
Services of a regulatory nature	1,012	737		778
Sale of goods and information products			12
Interest and penalties	22,892	22,859	15,176	(767)
Adjustments to prior year's expenditures	126	120	414	92
Revenue from seized property	41	10	17	14
Other	1,405	1,076	732	502
Total – Conventional Border	25,476	24,802	16,351	619
Trade
Adjustments to prior year's expenditures	1	11		6
Total – Trade	1	11		6
Recourse
Adjustments to prior year's expenditures	1	1		3
Other				66
Total – Recourse	1	1		69
Internal Services
Servicers of a regulatory nature				296
Adjustments to prior year's expenditures	685	653	226	862
Sale of goods and information products			266	2
Interest and penalties			182	208
Lease and use of public property	342	3		0
Other	500	383	657	358
Total – Internal Services	1,527	1,039	1,331	1,726
Total Non-Respendable Revenue	79,769	42,675	79,409	24,951

User Fees and Regulatory Charges/External Fees

• User Fees and Regulatory Charges
• User Fees Totals
• External Fees

---

User Fees and Regulatory Charges

User Fees Totals

	2010-11 ($ thousands)			Planning Years ($ thousands)
	Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Subtotal Regulatory	8,170	8,511	37,992	2011-12	10,180	38,568
				2012-13	11,180	38,568
				2013-14	11,680	38,568
Subtotal Other Products and Services	8	12	1,115	2011-12	12	1,400
				2012-13	13	1,800
				2013-14	13	2,200
Total	8,178	8,523	39,107	2011-12	10,192	39,968
				2012-13	11,193	40,368
				2013-14	11,693	40,768

External Fees

External Fee	Service Standard 1	Performance Results 2	Stakeholder Consultation
Broker licensing and examination fees	Licences processed within four months and examination results received within six weeks.	Standards are met 90 percent of the time.	Standards are set in consultation with customs broker associations.
Customs sufferance warehouse licence fees	Application processed within 60 business days.	97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations are processed within 60 business days.	Consultation undertaken through the Border Commercial Consultative Committee.
Customs bonded warehouse licence fees	A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application.	The operator receives a notice of determination 100 percent of the time within two months from the date of the site visit.	Consultation undertaken through the Border Commercial Consultative Committee.
Storage charges for Queen's and Frontier Warehouses	Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.	51 successful claims made against the Crown for damage or loss.
Customs special services fees	The CBSA will acknowledge a request for special services within one working day of receipt, and provide a likely time frame for service provision. Upon completion of the service, a detailed invoice will be provided that itemizes the completed special services and the associated fees for these services, ensuring transparency and consistency in the CBSA's billing process.	The CBSA acknowledged 98.44 percent of requests for special services within 24 hours, and 99.22 percent of clients received a detailed invoice.	Given the uniqueness of these requests and that special services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client-by-client basis when requests are submitted.
Canadian Food Inspection Agency Fees notice	Inspection activities are provided in accordance with corresponding federal regulations.	Inspection activities are provided in accordance with corresponding federal regulations.
NEXUS Program	Four to six weeks	The CBSA processed approximately 99 percent within four to six weeks.	The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust the time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Free and Secure Trade (FAST) Program	Four to six weeks	The CBSA processed approximately 99 percent within four to six weeks.	The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Fees charged for processing access requests filed under the Access to Information Act	The CBSA provides a response within 30 days following receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after receipt of request. The Act provides more details.	In 2009–10, the CBSA received 1,607 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.1 percent of requests within the statutory time frames.	The service standard is established by the Act and the Access to Information Regulations. The Department of Justice Canada and the Treasury Board of Canada Secretariat undertook consultations with stakeholders regarding amendments made in 1986 and 1993.
CANPASS Program	Four to six weeks	The CBSA processed approximately 99 percent within four to six weeks.	The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

¹As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address).

² Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Status Report on Projects Operating with Specific Treasury Board Approval

($ thousands)

Project	Original Estimated Total Cost 1	Revised Estimated Total Cost 2	Actual Cost Total 3	2010-11
				Main Estimates	Planned Spending4	Total Authorities5	Actual	Expected date of close-out6
Internal Services
Close-Out
Housing infrastructure, B.C. and Yukon	10,000	10,000	9,623	9,574	9,574	9,582	9,205	2010–11
St. Stephen, N.B.	21,508	21,508	22,811	100	100	100	97	2010–11
Implementation and Development
Non-housing Infrastructure, B.C. and Ontario	70,000	70,000	11,920	23,798	11,132	32,795	10,792	2011–12
Douglas, B.C.	45,000	45,000	47,692	312	312	312	241	2011–12
Andover, N.B.	6,445	6,445	8,094	327	192	327	192	2011–12
Rigaud, Quebec	54,000	57,574	9,742	25,877	6,349	25,877	5,352	2012 –13
Saint-Bernard-de-Lacolle,Quebec (commercial expansion)	10,000	10,000	429	476	443	476	306	2013–14
Harmonized Risk Scoring-Advance Trade Data	5,575	5,575	2,102	1,129	1,129	1,129	406	2011–12
Air Cargo	1,184	1,184	153			690	153	2011–12
eManifest	19,800	19,800	11,597	2,025	3,603	3,603	3,264	2013–14
Initial Planning and Identification
Beaver Creek, Yukon	6,600	6,600	507	253	253	253	253	2013–14
Aldergrove, B.C.	15,000	12,000	183	86	86	86	29	2013–14
Total Internal Services	265,112	265,686	124,853	63,957	33,173	75,230	30,290
Risk Assessment
Implementation and Development
eManifest	316,801	316,801	185,549	32,401	57,654	57,654	52,226	2013–14
Harmonized Risk Scoring-Advance Trade Data	33,289	33,289	15,879	6,740	6,740	6,740	4,938	2011–12
Air cargo	5,138	5,138	2,039			2,335	2,039	2011–12
Total Risk Assessment	355,228	355,228	203,467	39,141	64,394	66,729	59,203
Conventional Border
Implementation and Development
eManifest	59,400	59,400	34,790	6,075	10,810	10,810	9,792	2013–14
Total Conventional Border	59,400	59,400	34,790	6,075	10,810	10,810	9,792
Enforcement
Analysis and Design
Biometrics	12,690	12,070	8,900	3,650	3,650	3,650	3,140	2012–13
Total Enforcement	12,690	12,070	8,900	3,650	3,650	3,650	3,140

Notes:

¹ Very first Treasury Board Expenditure Authority Decision for total projects cost.
² Most Recent Tresury Board Expenditure Authority decision for total project cost.
³ All expenditures to date including the current year (year determined by Treasury Board of Canada Secretariat).
⁴ Planned spending: Updated Main Estimates.
⁵ Total authorities comprise Main Estimates, Supplementary Estimates and Internal Transfers.
⁶ Fiscal Year: Final year before project enters ongoing maintenance phase.

Costs for individual projects are attributable to many program activities; only the most significant ones have been identified.

Status Report on Major Crown/Transformational Projects

Temporary Resident Biometric Project

Description

The Temporary Resident Biometrics Project is a Citizenship and Immigration Canada led major Crown project, in partnership with the Canada Border Services Agency (CBSA) and the Royal Canadian Mounted Police (RCMP). The business objective of the Temporary Resident Biometrics Project  is to streamline identity management within the Government of Canada temporary resident program. Against the backdrop of the rise of identity fraud globally and the use of ever-more sophisticated means to evade detection, a key challenge in Canada's immigration program is identifying applicants and managing their identity with confidence. The Temporary Resident Biometrics Project is not aimed at a re-engineering of processes and systems, but rather an enhancement to existing visa, study and work permit application and visitor entry processes, and leveraging of investment in existing Citizenship and Immigration Canada, CBSA and RCMP systems to the maximum extent possible.

Budget 2008 provided the CBSA with funding in the amount of $12.67 million. With this funding, the CBSA will design and develop a photo verification solution at all ports of entry, as well as a discretionary biometric verification solution in secondary inspection at selected ports of entry. The CBSA is currently on schedule to implement the above-noted work components by March 2013.

Project Phase

The Temporary Resident Biometrics Project is currently in the analysis and design phase.

Leading and Participating Departments and Agencies

Lead Department	Citizenship and Immigration Canada
Contracting Authority	Public Works and Government Services Canada
Participating Departments	Canada Border Services Agency and Royal Canadian Mounted Police

Prime and Major Subcontractor(s)

Prime Contractor	n/a
Major Subcontractor(s)	n/a

Major Milestones

Major Milestone	Date
Business requirements for Phase 1 (re-scoped option)	April 2010
System requirements for Phase 1 (re-scoped option)	Fall 2010
Memorandum to Cabinet	December 2010
Effective project approval submission	December 2010
Posting of the requests for proposals	March 4, 2011
Evaluating responses to the requests for proposals	Spring-Summer 2011
Business use cases for Phase 1(re-scoped option)	February 2011
Treasury Board of Canada Secretariat approval	March 24, 2011

Project Outcomes

• Migration that significantly benefits Canada's economic, social and cultural development, while protecting the health, safety and security of Canadians. Related program activities: the Immigration Program and the Temporary Resident Program.
• International recognition and acceptance of the principles of managed migration consistent with Canada's broader foreign policy agenda, and protection of refugees in Canada. Related program activities: Canada's role in international migration and protection, and the Refugee Program.
• Successful integration of newcomers into society and promotion of Canadian citizenship. Related program activities: the Integration Program and the Citizenship Program.
• Canada's population is safe and secure from border-related risks. Related program activities: Port of entry operations (Conventional Border).
• Legitimate travellers and goods move freely and lawfully across our border. Related program activities: Port of entry operations (Conventional Border).

Beneficiaries

• The affected client groups are primarily applicants for temporary resident visas. In 2006, Citizenship and Immigration Canada received over 1.2 million applications abroad in the temporary immigration program. The volume of temporary applications has been increasing in recent years and is estimated to reach roughly 1.6 million by 2012.
• Canadian society will be the prime beneficiary of this initiative. Strengthened identity management will provide for increased security and reduced abuse of the immigration program. These are key elements of ensuring the safety, security, and health of Canadian society and maximizing the economic benefits of immigration. A March 2007 survey by Ipsos Reid found that 88 percent of Canadians were supportive of the use of biometrics in verifying the identity of foreign nationals applying for a visa, and 90 percent supported conducting background checks on foreign nationals seeking to enter Canada.

Progress Report and Explanations of Variances

• With the $12.67 million that the CBSA received in Budget 2008, the project has been re scoped to include only photo verification at all Canadian ports of entry, and discretionary fingerprint verification in secondary inspection at selected ports of entry.
• Amended preliminary project approval was received in April 2010.
• The Memorandum to Cabinet to re-scope the project and secure funds was approved in December 2010.
• Various documents in support of overall project management have been prepared, such as a project charter. In addition, business requirements and business use cases to support the reduced scope are well underway.
• In order to procure required equipment and be ready to implement for March 2013, the request for proposals was posted on MERX on March 4, 2011.
• The CBSA has completed its business requirements and business use cases and has begun its system requirements. The Agency has also completed its Training Strategy and begun the Statement of Requirements and Statement of Sensitivity (SOR/SOS), and is currently on schedule to design and develop photo verification at all Canadian ports of entry and discretionary biometric verification at secondary inspection at selected ports of entry.
• The CBSA is currently operating within budget, as allocated by the Department of Finance Canada for the reduced scope project option.
• The CBSA will be ready to implement the Temporary Resident Biometrics reduced scope solution by March 31, 2013, as originally envisioned.

Industrial Benefits

Given the greater assurance of an individual's identity due to the addition of biometrics, Canadian society will be the prime beneficiary of this initiative. Strengthened identity management will provide for increased security and reduced abuse of the immigration program. These are key elements of ensuring the safety, security, and health of Canadian society and maximizing the economic benefits of immigration.

Air Cargo Security

Description

The primary objective of the Air Cargo Security Program is to develop a comprehensive air cargo security regime in Canada that is in line with international partners and that will mitigate the risks associated with the introduction of explosives in cargo or mail and the use of cargo aircraft as weapons. Supply chain programs to identify low-risk cargo will be developed, and procedures to screen high-risk and targeted cargo will be identified.

Project Phase

Implementation of the Canadian Air Cargo Security Program major Crown project priority initiatives in 2010–11.

Leading and Participating Departments and Agencies

Lead Department	Transport Canada
Contracting Authority	Public Works and Government Services Canada
Participating Departments	Canada Border Services Agency

Prime and Major Subcontractor(s)

Prime Contractor	n/a
Major Subcontractor(s)	n/a

Major Milestones

Major Milestone	Date
Air Cargo Security privacy impact assessment	TBD
Memorandum of Understanding for the exchange of information between Transport Canada and the CBSA	TBD
Interoperability between Transport Canada and the CBSA	2011–12
Agreement on the risk assessment process for Transport Canada participants	TBD

Project Outcomes

Air travellers will benefit from this program. Benefits include:

• enhanced regulatory regime;
• oversight, training and compliance;
• screening technologies and processes;
• mutual recognition and interoperability;
• support for risk assessments undertaken by Transport Canada; and
• screening of air cargo items at small and remote Class II and Class Other airports.

Progress Report and Explanations of Variances

A review of the Air Cargo Security privacy impact assessment has now been completed by the Office of the Privacy Commissioner. The December 2010 response included concerns and made recommendations for the Air Cargo Security Privacy Impact Assessment. Those concerns are currently being discussed between the CBSA and Transport Canada legal services. Therefore, completion of a Memorandum of Understanding and the agreement on risk assessment with Transport Canada is pending the results of the privacy impact assessment. Recently, significant delays in project deliverables have been caused by the release of the final report by the Commission of Inquiry entitled Air India Flight 182: A Canadian Tragedy in June 2010, and by disruptions following the discovery in October 2010 of two U.S.-bound parcel bombs concealed inside printer toner cartridges sent by air from Yemen.

Industrial Benefits

• Protect the Canadian public and those working in the air cargo supply chain.
• Streamline trade through risk management.
• Promote the movement of goods both domestically and internationally through effective trade supply chains.
• Improve the ability of the CBSA to detect high-risk cargo.
• Improve controls and make better and more efficient allocations of CBSA resources.
• Ensure the efficient flow of goods contributing to Canada's economic prosperity.

Please note that the lead for Air Cargo Security is Transport Canada. Only CBSA information is included above as a participating department.

eManifest

Description

One of the strategies that the CBSA employs in managing the border is the use of advance information to identify and stop high-risk people and goods before they arrive in Canada. Having successfully implemented the marine and air components of the Advance Commercial Information initiative, the CBSA is now implementing Phase III, which is known as Electronic Manifest, or eManifest.

eManifest is the next critical step required to improve the ability of the CBSA to detect shipments that pose a high or unknown risk to the safety and security of Canadians. The objective of eManifest is to implement electronic processes based on advance electronic cargo information to effectively analyze risk, ensure efficient border procedures and secure the international trade supply chain. Under eManifest, highway and rail carriers, along with freight forwarders and importers in all modes, will transmit advance cargo, conveyance, crew and importer advance trade data prior to the arrival of the cargo at the border. eManifest will complement and build upon the risk management strategies currently employed in both the air and marine modes, by enhancing the risk assessment capacity and scoring methodologies for all modes. This initiative focuses on pushing the border out by getting the right information at the right time in order to protect Canadians from health, safety, and security threats related to commercial goods before they arrive in Canada.

eManifest will feature the following:

• reporting using electronic data interchange;
• a Web portal;
• automated risk assessment;
• an enhanced client notification system;
• a data warehouse and associated business intelligence tools; and
• compliance management and management information reporting.

Project Phase

eManifest has multiple components in different project phases, including several items that have been implemented, and others in the analysis and design, and construction and development phases.

Leading and Participating Departments and Agencies

Lead Department	Canada Border Services Agency
Contracting Authority	Canada Revenue Agency and Public Works and Government Services Canada
Participating Departments	n/a

Prime and Major Subcontractor(s)

Prime Contractor	n/a
Major Subcontractor(s)	n/a

Major Milestones

Major Milestone	Date
Readiness activities – Information technology prerequisites and deployment of the Synchronous Technology and Application Release configuration	Implemented November 2007
Readiness activities – Automated in-transit pilot project (Phase I)	Implemented June 2008
Rail reporting (Phase I)	Implemented March 2009
In-Transit Highway Pilot (Phase II) Customs electronic commerce platform capacity upgrade	Implemented October 2009
Highway carrier reporting Client notification Passage (interim enhancements for highway) Infrastructure capacity upgrade (Phase I)	Implemented October 2010
Highway Web portal Infrastructure capacity upgrade (Phase II)	Summer 2011
Risk assessment (Phase I) Rail reporting (Phase II) Passage (interim enhancements for rail) Commercial reporting	Spring 2012

Project Outcomes

eManifest will feature:

• implementation of critical information technology prerequisites activities;
• advance electronic crew, cargo, conveyance and advance trade data information from highway and rail carriers, freight forwarders, and importers and customs brokers;
• a Web portal for clients to facilitate compliance;
• automated risk assessment in advance of the arrival of goods to Canada's border;
• streamlined border processing through integration of systems for CBSA officers; and
• development of a data warehouse and supporting business intelligence software, which will include the centralization and integration of data from various CBSA systems in order to support intelligent risk assessment of eManifest pre-arrival information through pattern detection and trend analysis.

In addition, some of the products and features listed above will also be retrofitted to the air and marine modes.

eManifest will also allow for:

• enhanced knowledge and capacity to risk assess pre-arrival data and for trade community compliance;
• enhanced cooperation with U.S. Customs and Border Protection through harmonized commercial processes;
• enhanced innovative systems and technology to effectively and efficiently assess data;
• increased success of detection activities to intercept high-risk goods and travellers;
• increased compliance by trade community with CBSA legislation.
• enhanced flow of low-risk people and goods; and
• improved stakeholder satisfaction.

Progress Report and Explanations of Variances

• eManifest received effective project approval from Treasury Board on November 29, 2007, as a major Crown project with an approved budget of $396 million (net of goods and services tax) over five years. 
• Subsequent to effective project approval, the project completion date was revised to reflect a shift in project funding over two years, as part of CBSA's contribution in support of Canada's Economic Action Plan. The impact of the funding realignment has extended the completion date and has necessitated a realignment of project deliverables and implementation time frames.
• vAs a result of the extended time frame, eManifest's funding profile required a reallocation of funds for 2012–14 where there was no Treasury Board funding originally allocated.
• Agency reference levels still reflect preliminary project approval funding amounts. This has resulted in annual internal carry-forwards to align funding to effective project approval plans.
• Expenditures were reduced in 2009–10 as a result of a re-profile of project funding to future years (2012–14). The realignment of funding is attributed to a delay in the implementation of business intelligence and data warehouse infrastructure technology, a delay in end-state Passage functionality at first point of arrival, and associated costs related to the uptake of highway carriers. Synergies of staffing amongst CBSA major projects have also been realized.
• eManifest is to be completed by 2015.

Throughout 2010–11, the eManifest project team has made significant progress in carrying out various project activities. Highlights included:

• Implementation of highway carrier reporting. Electronic Data Interchange systems are now available to highway carriers who have completed registration and testing of their systems with the CBSA to begin transmitting their pre-arrival cargo and conveyance data before arriving at the border. The CBSA continues the registration of new carrier clients.
• Passage enhancements to the existing system to provide border services officers with the ability to retrieve, view, update data online and through reports, log arrival of the conveyances in highway, make decisions and retrieve trip information by alternative keys.
• Phase I of infrastructure upgrades to support an expected increase in eManifest volumes and process requirements for highway carriers.
• Completed development of the Agency's first Internet-based service window, the eManifest Portal, with delivery to the business community expected in the summer of 2011. This secure data option was developed primarily for small to medium-sized enterprises to facilitate their compliance and make the transition from paper to electronic reporting more manageable.

The 2010–11 reporting period also included significant stakeholder engagement activities related to the implementation of eManifest in the highway mode and the deployment of the Web portal. These activities include:

• the distribution of the Electronic Commerce Client Requirements Document for highway carriers to the trade community; and
• the gathering of stakeholders and Agency representatives through the eManifest Stakeholder Partnership Network and other consultative forums to discuss the design, development, implementation and communication activities of eManifest.

Industrial Benefits

As eManifest will help provide CBSA officers with the right information at the right time, Canadian industry will benefit from more certainty at the border and from streamlined release processes. This will enable both industry and the CBSA to manage commercial import volumes more effectively. In addition, eManifest functionality will enable the seamless movement of goods through secure international trade-supply chains. With improved controls along the international trade-supply chains, the CBSA can more efficiently allocate resources to ensure that integrated border services further national security and safety priorities, while continuing to facilitate the free flow of low-risk people and goods.

Green Procurement

Green Procurement Capacity Building

Activity	Target as % (as reported in 2010–11 RPP)	Actual Results as %	Description/Comments
Training for Procurement and Materiel Management Staff	100%	100%	All Purchasing and Supply Group employees are required to take the Green Procurement course and have taken it.
Training for Acquisition Cardholders	100%	75%	All cardholders receive formal training on green procurement by completing the online Acquisition card course (CBSA's in-house, tailored alternative to course C215 available from the CSPS).  The course was updated in June 2010 to reflect/incorporate green procurement principles. There were 51 new cardholders from April 1 to June 1, 2010, and 159 new cardholders from June 1, 2010, to March 31, 2011. Therefore, 159 new cardholders received the training on green procurement over 210 new cardholders.
Performance Evaluations	100%	100%	The Contracting and Assets Division (CAD) developed values and ethics to apply at the operational level. One of the values is co-operation. Co-operation is demonstrated through client service, teamwork, and the ability to balance clients' objectives and CAD regulations and practices while taking into account overriding Government objectives affecting procurement, including Aboriginal business development, sustainable development and corporate priorities.
Procurement Processes and Controls	100%	67% of funding spend under contract	The CBSA's Procurement Process Checklist includes:  using green standing offers; dealing with vendors who are environmentally responsible, e.g. those that meet the International Organization of Standardization ISO 14000; and developing and implementing environmental clauses in all contracting documents. Procurement officers at Headquarters have successfully completed the online Canada School of Public Service Green Procurement (C215) course. Increased attendance at and participation in governmental greening conferences resulted in heightened awareness of best practices related to green procurement. During Environment Week 2010, procurement staff received daily e-mails that resulted in increased awareness of greening opportunities. The Agency included green procurement training in its acquisition card training for new cardholders. The Agency initiated the inclusion of green procurement commitments in the performance management agreements of the Manager of Contracting, Manager of Fleet, Manager of the Central Total Asset Management Project and Manager of Policy. The Agency developed packaging policies aimed at reducing waste, such as returning packaging and any recyclable materials, and has included these policies in contracts when requisitioning the delivery of goods. The CBSA encouraged vendors to offer environmentally friendly products and services by including environmental requirements in the evaluation criteria.  The CBSA is developing a Centralized Total Asset Management Framework that consolidates policies and procedures; it now includes the disposal stage of the life-cycle approach. The planning, acquisition and use stages of the approach are in development. The Agency has completed the policy and guidelines for managing the disposal of surplus materiel assets such as e-waste disposal methods.

Use of Green Consolidated Procurement Instruments

Good/Service	Target as % (as reported in 2010–11 RPP)	Actual Results as %	Description/Comments
IT Printers	100%	100%	Two-sided printing/printers are mandated by the CBSA's Innovation, Science and Technology Branch. The CBSA's contracting officers used double-sided printing and recycled paper for all printing.
Paper – Recycled	Not available	39 %	The use of recycled paper is encouraged, but all purchases of recycled paper are not tracked in the CBSA's financial system. However, based on Office of Greening Government Operations (OGGO) information of CBSA purchases against Public Works and Government Services Canada standing offers, there is sufficient information to gage progress.

Reduction Initiatives for Specific Goods

Consumable/Asset	Target as % Reduction or # per FTE	Actual Results as % Reduction or # per FTE	Description/Comments
Printers	Nil	Nil	IT Device Rationalization is launching in 2011–12. The CBSA has the current number of print devices, the number of employees and the Agency target of eight employees per printer by March 31, 2013.

Response to Parliamentary Committees and External Audits

Response to Parliamentary Committees
N/A
Response to the Auditor General (including to the Commissioner of the Environment and Sustainable Development)
Facilitating the Flow of Imported Commercial Goods: The Office of the Auditor General's Audit Report entitled Facilitating the Flow of Imported Commercial Goods was tabled in Parliament on October 26, 2010. The Audit made the following four recommendations: Recommendation 8.28: The Canada Border Services Agency should improve its systems and practices for monitoring the quality of electronic information that it receives during the commercial importing process – to obtain reasonable assurance that this information is accurate, complete and timely. The Agency should then use the results of its monitoring process for continuous improvement. Recommendation 8.49: The Canada Border Services Agency should improve its measurement of service standards and should collect and publish service information to increase predictability in the commercial importing process. Recommendation 8.59: To have better assurance that the assessments provided by importers are accurate and complete, the Canada Border Services Agency should improve its measurement and monitoring of:  trend information on importer compliance; significant changes in compliance patterns, and the estimated revenue impact of non-compliance with the rules for assessing duties and taxes owing on imported commercial goods. Recommendation 8.64: The Canada Border Services Agency should ensure that the reassessment policy is applied consistently and correctly. It should then monitor importers to ensure that they comply with the required corrective actions. The audit report and the CBSA responses to each recommendation can be found at: http://www.oag-bvg.gc.ca/internet/English/parl_oag_201010_08_e_34291.html
External Audits: (Note: These refer to other external audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages)
Office of the Commissioner of Official Languages: The Office of the Commissioner of Official Languages issues report cards to a number of federal institutions. The report cards evaluate the strengths and weaknesses of federal institutions in terms of their various obligations under the Official Languages Act. The 2009–10 Report Card for the Canada Border Services Agency (CBSA) gave the Agency an overall rating of E. The report card for the CBSA was completed and posted in 2010-11. It can be found at: http://www.ocol-clo.gc.ca/html/cbsa_asfc_09_10_e.php

Internal Audits and Evaluations

Internal Audits

Name of Internal Audit	Internal Audit Type	Status	Completion Date
Financial Management Framework	Assurance	Completed	April 2010
Form K84 – Process and Accounting	Assurance	Completed	June 2010
CBSA-Citizenship and Immigration Canada Memorandum of Understanding	Assurance	Completed	July 2010
Employer-Employee Relationship with Contractors	Assurance	Completed	October 2010
Year-End Cash Cut-Off Procedures for 2009–10	Assurance	Completed	October 2010
Duties Relief Program –Drawbacks	Assurance	Completed	December 2010
Laboratory Services	Assurance	Completed	December 2010
eManifest Phase II	Assurance	Completed	March 2011
Harmonized Risk Scoring-Advance Trade Data	Assurance	Completed	March 2011
Accounts Receivable	Assurance	In progress	2011
Currency Seizures	Assurance	In progress	2011
Information Management	Assurance	In progress	2011
Ports of Entry − Tools and Methodology	Assurance	In progress	2011
Process Monitoring Framework	Assurance	In progress	2011
Training and Learning	Assurance	In progress	2011
Year-End Cash Cut-Off Procedures for 2010–11	Assurance	In progress	2011
Human Resource Staffing	Assurance	In progress	2012
Management of Overtime	Assurance	In progress	2012
eManifest III	Assurance	Planned*
Information Technology Architecture/Infrastructure	Assurance	Planned*
Management of Government Information Holdings	Assurance	Planned*
Management of Information Technology Security − Phase I	Assurance	Planned*
Marine (Commercial)	Assurance	Planned*
Port of Entry 1	Assurance	Planned*
Port of Entry 2	Assurance	Planned*
Port of Entry 3	Assurance	Planned*
Project Management	Assurance	Planned*
Refugee Reform Initiative	Assurance	Planned*
Targeting Program	Assurance	Planned*
Trusted Travellers	Assurance	Planned*
Vancouver Overtime	Assurance	Planned*
Accelerated Commercial Release Operations Support System Controls	Assurance	Cancelled
Biometrics	Assurance	Cancelled
Procurement – Service Standards	Assurance	Cancelled
Controls on Seized Identity Documents (Immigration and Refugee Protection Act)	Assurance	To be re-evaluated
Advance Passenger Information/Passenger Name Record Data from Airlines	Assurance	Deferred
Arming Initiative (Change Management Strategy)	Assurance	Deferred
Compliance Verification Programs	Assurance	Deferred
Process to Share Intelligence Information Internally	Assurance	Deferred
Security Management Framework	Assurance	Deferred

*The completion dates of these audits will be determined in 2011-12.

Evaluations

Name of Evaluation	Program Activity	Status	Completion Date
Evaluation of IT Desktop Services for CBSA End Users	Internal Services	Completed	August 2010
2009–10 Evaluation of the Investments to Combat the Criminal Use of Firearms Initiative (The CBSA participated in this evaluation, which was led by Public Safety Canada.)	Risk Assessment	Completed	November 2010
Evaluation of the CBSA Detentions and Removals Programs	Immigration Enforcement	Completed	November 2010
10-Year Evaluation of Canada's Anti-Money Laundering and Anti-Terrorist Financing Regime (The CBSA participated in this evaluation, which was led by the Department of Finance Canada.)	Risk Assessment	Completed	December 2010
Evaluation of the CBSA Criminal Investigations Program (Immigration and Refugee Protection Act)	Immigration Enforcement	Completed	December 2010
Evaluation of the Partners in Protection (PIP) Program	Secure and Trusted Partnerships	Completed	January 2011
Evaluation of the Western Hemisphere Travel Initiative	Admissibility Determination	Completed	March 2011
Evaluation of the Integrated Proceeds of Crime Initiative (The CBSA participated in this evaluation, which was led by Public Safety Canada.)	Risk Assessment	Completed	March 2011
Evaluation of the 2006 Policy on Internal Audit (The CBSA participated in this evaluation, which was led by the Treasury Board of Canada Secretariat.)	Internal Services	Completed	March 2011
Evaluation of the Clearance of Commercial Passenger Vessels	Admissibility Determination	Completed	May 2011
Evaluation of the 2010 Olympic and Paralympic Winter Games (The CBSA is participating in this evaluation, which is led by the RCMP.)	Risk Assessment / Admissibility Determination	In progress	September 2011
Evaluation of the Federal Tobacco Control Strategy (The CBSA is participating in this evaluation, which is led by Health Canada.)	Risk Assessment / Admissibility Determination	In progress	September 2011
Evaluation of the G-8 and G-20 Summits (The CBSA is participating in this evaluation, which is led by the RCMP.)	Risk Assessment / Admissibility Determination	In progress	September 2011
Evaluation of the National Anti-Drug Strategy (NADS) (The CBSA is participating in this evaluation, which is led by the Department of Justice Canada.)	Risk Assessment / Admissibility Determination	In progress	September 2011
Evaluation of Project Concept (The CBSA is participating in this evaluation, which is led by the RCMP.)	Risk Assessment / Admissibility Determination	In progress	September 2011
Evaluation of the Temporary Foreign Worker Program (The CBSA is participating in this evaluation, which is led by Citizenship and Immigration Canada and Human Resources and Skills Development Canada.)	Admissibility Determination / Immigration Enforcement	In progress	September 2011
Evaluation of the CBSA Officer Recruitment and Port of Entry Recruitment Training Program (POERT)	Internal Services	In progress	November 2011
Evaluation of CBSA Enforcement Teams and Participation in Joint Force Operations	Risk Assessment	In progress	November 2011
Evaluation of the eManifest Initiative	Risk Assessment / Admissibility Determination	In progress	December 2011
Evaluation of the Recourse Program	Recourse	In progress	January 2012