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User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Broker Licence and Examination Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1997

Performance Standards: Results received four to six weeks from the date of examination; licences processed within four months.

Performance Results: 90 percent of broker licences were processed within service standard.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
375 436 350 2011-12 415 350
2012-13 415 350
2013-14 415 350



User Fee: Customs Sufferance Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1996

Performance Standards: Applications processed within 60 business days.

Performance Results: 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
550 545 775 2011-12 600 952
2012-13 600 952
2013-14 600 952



User Fee: Customs Bonded Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Tariff

Date Last Modified: 1996

Performance Standards: A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application.

Performance Results: The operator receives a notice of determination 100 percent of the time within two months from the date of the site visit.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 312 1,600 2011-12 500 1,555
2012-13 500 1,555
2013-14 500 1,555



User Fee: Storage Charges Queen's and Frontier Warehouse

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2006

Performance Standards: The CBSA will ensure that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen's Warehouse.

Performance Results: 51 successful claims made against the Crown for damage or loss.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
20 36 29 2011-12 40 499
2012-13 40 499
2013-14 40 499



User Fee: Customs Special Services Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1986

Performance Standards: The CBSA will acknowledge requests for special services within one working day of receipt, and provide an estimated time frame for service provision. Upon completion of the service, a detailed invoice will be provided itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency in the Agency's billing process.

Performance Results: The CBSA acknowledged 98.44 percent of requests for special services within 24 hours, and 99.22 percent of clients received a detailed invoice. 


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
220 149 254 2011-12 70 226
2012-13 70 226
2013-14 70 226



User Fee: Canadian Food Inspection Agency Fees Notice

Fee Type: Regulatory

Fee-setting Authority: Canadian Food Inspection Agency Act

Date Last Modified: 1997

Performance Standards: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance Results: Inspection activities were provided in accordance with corresponding federal regulations.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,250 2,580 228 2011-12 2,600 230
2012-13 2,600 230
2013-14 2,600 230



User Fee: NEXUS Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,560 3,462 15,351 2011-12 5,125 15,351
2012-13 6,125 15,351
2013-14 6,625 15,351



User Fee: Free and Secure Trade (FAST) Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Ac

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
425 504 15,705 2011-12 450 15,705
2012-13 450 15,705
2013-14 450 15,705

Other information : The full costs and estimated full costs include an estimate for other government departments. These figures represent the best available cost data. The participating other government departments in the Free and Secure Trade program (FAST) from 2010 to 2014 are the Royal Canadian Mounted Police and the Canadian Security Intelligence Service.



User Fee: CANPASS Programs Application Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2002

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue1 Estimated Full Cost1
270* 487* 3,700* 2011-12 380 3,700
2012-13 380 3,700
2013-14 380 3,700

Other Information: 1These figures represent the best available cost and revenue data. The four CANPASS programs are CANPASS Air, CANPASS Private Boats, CANPASS Private Aircraft, and CANPASS Corporate Aircraft.



User Fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: The CBSA provides a response within 30 days following receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after receipt of request. The Act provides more details.

Performance Results: In 2010–11, the CBSA received 1,607 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.1 percent of requests within the statutory time frames.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8 12 1,115 2011-12 12 1,400
2012-13 13 1,800
2013-14 13 2,200


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 8,170 8,511 37,992 2011-12 10,180 38,568
2012-13 11,180 38,568
2013-14 11,680 38,568
Subtotal Other Products and Services 8 12 1,115 2011-12 12 1,400
2012-13 13 1,800
2013-14 13 2,200
Total 8,178 8,523 39,107 2011-12 10,192 39,968
2012-13 11,193 40,368
2013-14 11,693 40,768

External Fees


External Fee Service Standard 1 Performance Results 2 Stakeholder Consultation
Broker licensing and examination fees Licences processed within four months and examination results received within six weeks. Standards are met 90 percent of the time. Standards are set in consultation with customs broker associations.
Customs sufferance warehouse licence fees Application processed within 60 business days. 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations are processed within 60 business days. Consultation undertaken through the Border Commercial Consultative Committee.
Customs bonded warehouse licence fees A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application. The operator receives a notice of determination 100 percent of the time within two months from the date of the site visit. Consultation undertaken through the Border Commercial Consultative Committee.
Storage charges for Queen's and Frontier Warehouses Goods to be handled with care and stored in a secure manner to safeguard against damage or loss. 51 successful claims made against the Crown for damage or loss.  
Customs special services fees The CBSA will acknowledge a request for special services within one working day of receipt, and provide a likely time frame for service provision. Upon completion of the service, a detailed invoice will be provided that itemizes the completed special services and the associated fees for these services, ensuring transparency and consistency in the CBSA's billing process. The CBSA acknowledged 98.44 percent of requests for special services within 24 hours, and 99.22 percent of clients received a detailed invoice.  Given the uniqueness of these requests and that special services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client-by-client basis when requests are submitted.
Canadian Food Inspection Agency Fees notice Inspection activities are provided in accordance with corresponding federal regulations. Inspection activities are provided in accordance with corresponding federal regulations.  
NEXUS Program Four to six weeks The CBSA processed approximately 99 percent within four to six weeks. The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust the time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Free and Secure Trade (FAST) Program Four to six weeks The CBSA processed approximately 99 percent within four to six weeks. The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Fees charged for processing access requests filed under the Access to Information Act The CBSA provides a response within 30 days following receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after receipt of request. The Act provides more details. In 2009–10, the CBSA received 1,607 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.1 percent of requests within the statutory time frames. The service standard is established by the Act and the Access to Information Regulations. The Department of Justice Canada and the Treasury Board of Canada Secretariat undertook consultations with stakeholders regarding amendments made in 1986 and 1993.
CANPASS Program Four to six weeks The CBSA processed approximately 99 percent within four to six weeks. The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

1As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address).

2 Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.