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Table of Contents

Section I: Agency Overview

Message from the Minister

Message from the Commissioner

Our Raison d'être and Responsibilities
Planning Summary
Contribution of Priorities to Strategic Outcomes

Section II: Analysis of Program Activities by Strategic Outcome

Taxpayer and Business Assistance (PA1)
Assessment of Returns and Payment Processing (PA2)
Accounts Receivable and Returns Compliance (PA3)
Reporting Compliance (PA4)
Appeals (PA5)
Benefit Programs (PA6)
Internal Services (PA7)

Section III: Supplementary Information

Financial Highlights
List of Tables
Green Procurement
Service Standards at the CRA
Internal Audits and Evaluations