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ARCHIVED - Service Improvement Initiative - Communications and Events
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News Releases
Canadians Say
Government Service Improving
ICCS and IPAC April 22, 2003
Articles
From
Research to Results: New Survey Shows Canadian satisfaction with public
services is on the rise!
Canadian Government Executive Magazine Issue 2, 2003
Toward
Citizen-Centered Improvement Service
Canadian Government Executive
Presentations
- Building Client Satisfaction Through Your Call Centre
- Presentation of the Common Measurement Tool - Faye Schmidt
- Achieving Continuous Improvement in Client Satisfaction - Brian Marson and Faye Schmidt
Products & Publications
Order Service Improvement Products and Publications
For more information, contact usArchive
- Conducting a Survey to Measure
Client Satisfaction - A Service Delivery Community Workshop
February 2, 3, 4, 2004
February 23, 24, 25, 2004
March 1, 2, 3, 2004
March 22, 23, 24, 2004 - Service
Improvement Learning Events
November 1st, 2001
November 27th, 2001
Toronto, Ontario - Service
Improvement Initiative Learning Event
Ottawa Congress Centre
March 8th, 2001
View Mr. Claydon's Video | Transcript
View Mr. Cappe's Video (bilingual) | Transcript
Download Windows Media Player | Event Overview
