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ARCHIVED - Achieving Continuous Improvement in Client Satisfaction
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Presentation on management commitments, citizen-centred service and the management board agenda, policy framework, service improvement initiative, five key drivers of citizen satisfaction, results-based service improvement, service improvement initiative implementation, and improving citizen satisfaction.
Presenter(s): Marson, Brian & Schmidt, Faye [2001-03-08]
If the following presentation is not accessible to you, please contact publicenquiries-demandesderenseignement@tbs-sct.gc.ca to obtain other formats such as regular print, large print, Braille, audio cassette or other appropriate format.
This presentation is being offered to you as an on-line service and is available to you in Microsoft Powerpoint (PPT). To view the file you will need PowerPoint Presentation Viewer.
