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Section II: Analysis of Program Activities by Strategic Outcome

Strategic Outcome

Individuals have equal access, as determined by the Canadian Human Rights Act and the Employment Equity Act, to fair and equitable adjudication of human rights and employment equity cases that are brought before the Tribunal.

Program Activity: Hearings of complaints by the Tribunal

Program Activity Description

This program inquires into complaints of discrimination to decide, following a hearing before Tribunal members, if particular practices have contravened the Canadian Human Rights Act. Tribunal members also conduct hearings into applications from the Canadian Human Rights Commission (CHRC) and requests from employers in order to adjudicate on decisions and directions given by the CHRC under the Employment Equity Act.

Financial Resources ($ millions)

2012-13	2013-14	2014-15
2.6	2.6	2.6

Human Resources (FTEs)

2012-13	2013-14	2014-15
13	13	13

Program Activity Expected Results	Performance Indicators	Targets
Access to mediation and adjudication processes that are transparent, timely and efficient. Reasoned and objective application of the CHRA and the EEA. Decisions that respond to complaints and provide guidance to employers and service providers within the federal sphere.	(i) The average time taken to initiate mediation or hearing.	(i) Initiate mediation or hearing process within 10 days of receiving the referral from the Commission in 90% of cases.
	(ii) Number of hearings.	(ii) n/a
	(iii) Percentage of cases commenced within target.	(iii) Commence mediation or hearing within six months of referral from the Commission in 70% of cases.
	(iv) Percentage of cases completed within target.	(iv) Conclude inquiries within12 months of referral from the Commission in 70% of cases.
	(v) Number of cases that go to mediation and number of cases resolved by mediatio.	(v) No Target – Mediation requires the consent of both parties. The Tribunal makes best efforts to encourage parties to mediate rather than adjudicate a resolution.

Program Activity: Internal Services

Program Activity Description

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across the organization and not to those provided specifically to a program.

Financial Resources ($ millions)

2012-13	2013-14	2014-15
1.9	1.9	1.9

Human Resources (FTEs)

2012-13	2013-14	2014-15
13	13	13

Planning Highlights

The Tribunal will continue to provide access to justice for ordinary Canadians through an expedited complaint resolution process. This expedited process involves intensive pre-hearing case management to narrow the issues of litigation and to abbreviate the hearings by focusing on facts in dispute. It also involves the use of evaluative mediation² as opposed to interest-based mediation³ to resolve complaints.

The Tribunal will actively monitor its caseload of mediations and hearings to assess resource levels going forward. The purpose of this activity is also to collect and analyze performance indicator data, assess performance against stated targets and report this information in its annual Performance Report to Parliament. In addition, information and findings from the assessment will be used to make informed adjustments to Registry operations or the rules and procedures of the Tribunal.

In support of the Greening Government Operations initiative, all staff and members will be encouraged to work electronically to reduce the demand for printed documents, in particular draft versions of reports, hearings, mediations and other information that is used internally prior to producing print-quality documents and reports.

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