ARCHIVED - The National Battlefields Commission - Report

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SECTION II - Analysis of Program Activities by Strategic Outcome

Strategic Outcome
The Battlefields Park of Québec is a prestigious, natural, accessible, safe and educational historic and urban site.

The role of the NBC is to make Battlefields Park a prestigious national site, maintain its historic integrity and ensure that its urban mission receives equal consideration, allow for its safe use, and provide activities and relevant services in line with historic, cultural, recreational and natural aspects.

This section presents the NBC’s program activities, expected results, performance indicators and related objectives. It also set outs the financial and human resources that will be allocated to each program activity. Two program activities support the strategic outcome: “Conservation and Development” and “Public Education and Services”.

Program Activity Description: Conservation and Development

Through this activity, the NBC preserves the integrity of Battlefields Park for future generations by maintaining and improving, when required, infrastructure, landscaping and horticulture, and offering a safe site for Canadians and foreign users and visitors.

Financial Resources ($ thousands)

2012-13	2013-14	2014-15
2,377	2,377	2,377

Human Resources (FTEs = full-time equivalents)

2012-13	2013-14	2014-15
23	23	23

Program Activity Expected Result	Performance Indicator	Target
Improve park infrastructure to ensure its long-term preservation and maintain facilities in good condition.	Satisfactory general condition, quality facilities and integrity of the grounds.	Maintain general condition of the park, make infrastructure repairs each year and implement the sustainable development action plan (80% users satisfaction – online survey).

Planning Highlights:

To preserve the Park over the long term and keep its facilities safe and in good condition, the NBC plans to take the following steps:

• Carry out infrastructure repairs, in particular repaving certain areas and cleaning the cliff;
• Redevelop certain areas to minimize long-term maintenance;
• Implement its sustainable development action plan by involving managers, staff and Park users. The NBC plans to replace the Park’s lamppost light bulbs with more energy-efficient ones and increase the number of recycling bins in the Park in order to collect waste more selectively.

If the NBC decides to allow Gilmour Hill to open for winter, major work will need to be carried out before the opening if funding for this work has been secured.

Program Activity Description: Public Education and Services

The purpose of this program activity is to showcase the history of the site and its sociocultural, recreational and natural aspects so as to emphasize its dual role as a historic and an urban park. In support of this activity, the NBC welcomes visitors, presents exhibits and educational activities and provides high-quality public services.

Financial Resources ($ thousands)

2012-13	2013-14	2014-15
986	986	986

Human Resources (FTEs = full-time equivalents)

2012-13	2013-14	2014-15
17	17	17

Program Activity Expected Result	Performance Indicator	Target
Promote the history of Canada’s first national historic park and its cultural, recreational and natural aspects.	The quality of public and educational services; client satisfaction and number of users of public and educational services.	Maintain and improve the quality of services (80% user satisfaction – in-house survey). Number of user expected: increase 1% (in-house survey). Dissemination of the park’s history (increase the number of Web site users and the attendance for activities offer by NBC).

Planning Highlights:

In order to achieve the expected result, the NBC will take the following steps:

• Provide quality public services (cross-country ski trails, sports and sanitary facilities) and educational services (exhibits and interpretive activities);
• Highlight the 200th anniversary of the end of construction of the Martello Towers (the only ones in the Province of Quebec) in 1812;
• Finish the Blockhouse development and develop the Dumont Mill archaeological site (Des Braves Park);
• Publish an information leaflet on the Martello Towers and the Blockhouse.

Program Activity Description: Internal Services

Internal Services support the achievement of the NBC’s strategic outcome and program activities in keeping with the NBC’s mandate and vision within the budget allocated and in accordance with government policies.

Internal Services are groups of related activities and resources that are administered to support the needs of the program activities and other obligations the NBC is subject to. These services are indispensable for the sound and responsible management of the NBC’s program activities. These groups consist of administrative services, financial services, communications services, legal services, management and oversight services, information technology services, information management services, real property services, materiel services, acquisition services and payments in lieu of property taxes.

Financial Resources ($ thousands)

2012-13	2013-14	2014-15
5,881	5,881	5,881

Human Resources (FTEs = full-time equivalents)

2012-13	2013-14	2014-15
20	20	20

Planning Highlights:

To achieve the expected result, the NBC will take the following steps:

• Carefully manage budgets (in particular basic controls and the preparation of a procedures manual);
• Reorganize following certain departures;
• Review the Park use policy;
• Manage human resources by implementing a new collective agreement and by preparing a succession plan;
• Actively promote the services offered to the public and new initiatives;
• Implement an artefact conservation and promotion action plan.

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