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ARCHIVED - Registry of the Specific Claims Tribunal of Canada - Report
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Section II - Analysis of Program Activities by Strategic Outcome
Strategic Outcome - Efficient Administration of the Specific Claims Tribunal
Program Activity: Registry Services
Program Activity Description
Facilitates timely access to the Specific Claims Tribunal through client service, quality of advice, efficient and timely processing and unbiased service delivery.
Financial Resources ($ thousands)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| $2,278 | See note2 | See note2 |
Human Resources (Full-Time Equivalents-FTEs)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 11.5 | See note2 | See note2 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Facilitate timely access to the Specific Claims Tribunal through excellent client service, efficient and timely processing of claims and unbiased service delivery |
A Registry staffed with qualified individuals capable of providing corporate and registry services in an efficient and effective manner An electronic registry that utilizes technology to introduce efficiencies and overcome logistical challenges associated with administering a national tribunal |
Completion of Registry staffing processes Delivery of developmental staff training Operational electronic registry and case management system Immediate access by Tribunal Members to case documents from their respective chambers across Canada |
Planning Highlights
This year, additional resources will be allocated to the processing of claims as we already have several ready to be heard. The experience gained through these hearings will allow us to better forecast our requirements for financial resources. Work will be done with Central Agencies to secure funding for future years.
Program Activity: Internal Services
Program Activity Description
Internal Services is an umbrella term for activities under the Registry’s administration that meet program needs and other corporate obligations. These activities are management and oversight, communications, legal services, human resources management, financial management, information management, information technology, real property, material, acquisition, travel, and other administrative services.
Financial Resources ($ thousands)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| $569 | See note2 | See note2 |
Human Resources (Full-Time Equivalents-FTEs)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 5.5 | See note2 | See note2 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| High-quality internal services to the Registry function to ensure that the infrastructure is in place to assist the Tribunal in meeting its mandate |
Review of internal policies, procedures and internal controls Public Service Commission and Receiver General’s rating of financial and human resources management |
25% reviewed during the year A rating level of 80% satisfaction |
Planning Highlights
This program activity is intended to establish expectations for internal services and to monitor overall service performance of the Registry. The Registry intends to follow the Management Accountability Framework3 management practices to act in the best interests of the organization, its members, its employees and its stakeholders.
