ARCHIVED - Registry of the Competition Tribunal - Report

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Section II - Analysis of Program Activities by Strategic Outcome

Strategic Outcome

Open, fair, transparent and expeditious hearings related to the Tribunal’s jurisdiction

The Tribunal hears applications and issues orders related to civil reviewable matters as set out in the Competition Act. These include deceptive marketing practices (Part VII.1) and restrictive trade practices (Part VIII).

Parties to the Competition Tribunal are mainly the Competition Bureau and Canadian businesses involved in a range of products and services. The cases it hears are complex and the impact of the decisions of the Tribunal on Canadian businesses can be significant. The Registry provides efficient and effective support to the Tribunal in processing cases. The level of satisfaction of members and clients are measured at the conclusion of each hearing through a questionnaire sent to them asking for an assessment of the level of service received from the Registry. A minimum of 80% satisfaction level has been set as a target.

The following section describes the Registry’s two program activities and identifies the expected result, performance indicators and targets for both of them.

 

Program Activity: Process Cases

Program Activity: Process Cases

Human Resources (FTEs) and Planned Spending ($ thousands)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
10	$1,747	10	$1,747	10	$1,747

Process Cases: Expected Results	Performance Indicators	Targets
Timely Registry services that provide the public efficient access to case records and decisions	Percentage of non-confidential case documents and decisions posted on website within 48 hours of filing	90%
Documents that are processed according to timeframes established in the Rules of Procedure	Documents processed within established timeframes	100%
Efficient access to electronic processing of applications	Percentage of documents filed using the electronic filing system	50%

Planning Highlights

To achieve the expected results of providing the public and parties efficient access to electronic hearings, the Registry of the Competition Tribunal plans to implement a communication strategy to inform the public of the new tools and services offered by the Registry. Providing the public with efficient access to case records and decisions will also continue to be a focal point of Registry activities.

Learning opportunities will continue to be provided to Registry staff. Providing employees with learning experiences at other organizations whenever operationally feasible will expand their knowledge and abilities and prepare them better to support the Tribunal in meeting its mandate.

Benefits for Canadians

The Registry of the Competition Tribunal contributes to the Government of Canada outcome area of a “fair and secure marketplace” by supporting the Tribunal in conducting open and timely hearings of cases. Outcomes of Tribunal proceedings may be felt by all Canadians. The decisions of the Tribunal help promote the efficiency and adaptability of the Canadian economy on issues related to its jurisdiction. The additional information to be provided on its website will make it easier for private parties to fully understand the steps to follow to file a case with the Tribunal.

 

Internal Services

Program Activity: Internal Services

Program Activity: Internal Services

Human Resources (FTEs) and Planned Spending ($ thousands)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
4	$582	4	$582	4	$582

Internal Services: Expected Results	Performance Indicators	Targets
High-quality internal services to the Registry function to ensure the infrastructure is in place to assist the Tribunal in meeting its mandate	Continuous review of internal policies Public Service Commission and Receiver General’s rating of financial and human resources management	25% per year 80%

Program Activity Summary and Planning Highlights

This program activity is intended to establish internal services expectations and monitor overall service performance of the Registry. The Registry intends to follow the Management Accountability Framework management practices to act in the best interest of the Registry, its members, its employees and Canadians.

The planning highlights include the implementation of a policy renewal life cycle strategy that will cover areas ranging from human resources to risk management to financial management.

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