ARCHIVED - Supreme Court of Canada

• Previous Page
• Table of Contents
• Next Page

This page has been archived.

Section II – Analysis of Program Activities by Strategic Outcome

A. Strategic Outcome

The Office of the Registrar of the Supreme Court of Canada achieves its strategic outcome and results for Canadians through its main program activity - Process hearings and decisions - together with its Internal Services program activity. The performance indicators for the strategic outcome relate mainly to the quality and timeliness of the service provided.

Strategic Outcome: The administration of Canada's final court of appeal is effective and independent
Performance Indicators	Targets
Level of satisfaction among judges regarding quality of service	Target “satisfied” level
Level of satisfaction among lawyers regarding quality of service	Target “satisfied” level

B. Program Activities

Program Activity: Process hearings and decisions

Human Resources (FTEs) and Planned Spending ($ millions)
2010-11		2011-12		2012-13
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
147	21.5	147	21.6	147	21.5

Program Activity Expected Results	Performance Indicators	Targets
Cases processed without delay	Number of months between filing of application for leave and decision on application for leave	14 weeks
	Number of months between hearing and judgment	6 months
Access to Court services and information	% of lawyers and unrepresented litigants that were “satisfied” or “very satisfied” with Registry Services	95%
Courtroom systems reliability	Number of hearing disruptions for technical reasons per year	0
Access to reference information	% of factual/bibliographic requests for reference assistance responded to within service standard of 1 working day	95%
	% of complex/substantive requests for reference assistance responded to by date required by client	95%
	% of users that were “satisfied” or “very satisfied” with library services	95%
	% of citations in judgments that are in the collection	85%
Timely and accurate processing of payments	% of payments processed within service standards	95%
	% of errors on payments	2%

Program Activity Summary

The Office of the Registrar is charged with providing services which the Court needs to render its decisions as Canada's Court of last resort. The principal responsibilities of the Office of the Registrar are to provide a full range of administrative and support services to the Judges and to manage cases coming to the Court.

Planning Highlights

The Supreme Court has consistently met its performance targets in the areas of processing of cases without delay, providing effective access to Court services and programs, including reference information, and providing reliable courtroom services. At the same time, the Office of the Registrar has maintained stakeholder satisfaction and high standards of service quality. The Office of the Registrar has determined that a strengthened information management program will enhance its ability to meet performance targets and maintain stakeholder satisfaction. For that reason, changes were made to the organizational structure in November 2009 by grouping all operational branches in one sector and fortifying the links between the Court Operations Sector and the new Information Technology Solutions and Development Sector. To this end, the Office of the Registrar will concentrate its efforts in the next few years to improving the management and delivery of judicial support services and strengthening the information management program. A new framework to support these initiatives was put in place in November 2009 with changes to the organizational structure designed in particular to allow the Office of the Registrar to take full advantage of the considerable investments made in new technologies during the Court Modernization Program. The vision is that the Office of the Registrar of the Supreme Court of Canada must continue to be recognized as a leader in court administration.

 

Workload projections for 2010
Category	Projected workload
Leave applications filed	530
Leave applications submitted	530
Appeals as of right filed	14
Appeals heard	65
Judgments	75
Publication of Supreme Court Reports	3 Volumes (3 parts each)

 

Program Activity: Internal Services

Human Resources (FTEs) and Planned Spending ($ millions)
2010-11		2011-12		2012-13
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
62	7.9	62	7.9	62	7.9

Program Activity Summary

Internal Services are groups of related activities and resources that are administered to support the needs of Court programs and other corporate obligations of an organization such as the Court. These groups are: Governance and Management Support, Resource Management Services as well as Asset Management Services. Internal Services include only those activities and resources that apply to the entire Court and not to those provided to a specific program.

Planning Highlights

The objective of the Office of the Registrar's internal services is to support the Court's core program activity by providing timely and responsive services that are effective and efficient as per the established service standards. Some key initiatives are:

• To prepare for the 2011-12 implementation of quarterly financial reporting by preparing comparative information for the 2010-11 year.
• To continue work on the future-oriented financial statements, started in 2009-10. The Office of the Registrar of the Supreme Court of Canada participated in a pilot project and this is the first time that future-oriented financial statements have been prepared.
• To establish the internal control framework in anticipation of the April 2011 implementation of the Treasury Board Policy on Internal Control. Additional work will focus on documentation of key processes and assessment of internal controls over financial reporting. Preliminary work started in 2009-10 and it is expected that significant effort will be required to further prepare for the implementation of this policy and ongoing compliance.
• To arrange and coordinate an independent review of statutory payments to assess the accuracy of such payments.
• To assess the delivery of security services, including a review of the governance model, policies, procedures and practices as well as finalizing the BCP.
• To continue improving the talent management program as well as the learning management framework.
• To instill the newly formulated vision and values statements into the culture of the Court and its staff.

C. Benefits to Canadians

The Supreme Court of Canada is Canada's highest court of law and the final general court of appeal for all litigants, whether they be individuals, corporations or governmental bodies. The Supreme Court of Canada stands at the apex of the Canadian judicial system and as such is a fundamental component of the Canadian government and its institutions. Because of this position, the strategic outcome of the Office of the Registrar of the Supreme Court of Canada - “the administration of Canada's final court of appeal is effective and independent" - contributes to the Government Affairs outcome area of the federal government.

• Previous Page
• Table of Contents
• Next Page