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Section II: Analysis of Program Activities by Strategic Outcomes
The CBSA has two strategic outcomes under its 2010–11 Program Activity Architecture. The first strategic outcome and two supporting program activities focus on the Agency's mandate and responsibility to support Canada's national security priorities. The second strategic outcome and four supporting program activities focus on the Agency's mandate and responsibility to facilitate the movement of legitimate people and goods, including food, plants and animals, across the border. At present, the CBSA is developing a new Program Activity Architecture and Performance Measurement Framework for 2011–12. (See Section I for explanation.)
Strategic Outcome 1 and Supporting Program Activities
| Description: In providing integrated border services, the CBSA prevents the movement of unlawful people and goods across the border. | |
| Supporting Program Activities: |
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| Expected Results | Performance Indicators |
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Program Activity: Risk Assessment
The Risk Assessment program activity "pushes the border out" by seeking to identify high-risk people and goods as early as possible before their arrival at Canada's border. This program activity assesses information from a wide range of sources to support decisions on visa applicants at overseas missions, and to screen irregular migrants and cargo at ports of embarkation and, where possible, prevent their departure. The CBSA also uses advance passenger and cargo information from carriers, importers, exporters and other partners to identify high-risk people and goods before they arrive.
Benefits for Canadians
The purpose of the Risk Assessment program activity is to prevent high-risk people and goods from entering Canada. Throughout the travel and supply chain continuum, the CBSA uses automated risk-analysis systems, as well as officers stationed in foreign countries, to assess the risks presented by people or goods destined for Canada. To make the most effective use of its limited resources, the CBSA assesses as much as possible the potential risk posed by travellers or goods before they arrive in Canada. This pre-arrival identification of high-risk people and goods benefits the travelling public and the international trade and travel industries by enabling the Agency to focus its examination and interdiction activities on high-risk people and goods, while enabling low-risk travellers and commercial goods to enter Canada with minimal delay and intervention.
One of the systems the Agency uses is the Advance Passenger Information / Passenger Name Record which receives information on crew and passengers once a flight has departed for Canada. By law, airlines must transmit Advance Passenger Information / Passenger Name Record information to the CBSA at the time of departure. The objective of the program is to identify people who may require closer questioning or examination upon arrival in Canada because of their potential relationship to terrorism, terrorism-related crime and other serious crimes. The Agency also uses systems to assess the risk associated with commercial goods. The Advance Commercial Information initiative requires marine and air cargo carriers to submit conveyance reports and cargo reports for all vessels and aircraft loaded with commercial goods destined for Canada. The advance information enables effective risk assessments through the provision of crucial information such as the consignee, clear and accurate cargo descriptions, the location of containers within vessels to facilitate examinations and the identification of non-reported cargo, dangerous and hazardous goods.
In addition to its risk assessment systems, the CBSA employs migration integrity officers in 46 Canadian missions overseas who help to reduce the number of improperly documented arrivals at Canadian ports of entry. Migration integrity officers intercept approximately 5,500 illegal migrants and identify close to 2,000 fraudulent documents each year. The Agency also assesses risk related to goods through the Container Security Initiative, a multinational initiative that protects the main method of global trade — containerized shipping — from being exploited or disrupted by terrorists. CBSA officers at posts abroad work with international partners to screen cargo at ports of embarkation.
2010–11 Planning Highlights
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 440 | 123,199 | 411 | 197,890 | 418 | 189,266 |
| Expected Result | Performance Indicators | ||||
| High-risk people and shipments are not allowed to enter Canada. |
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1 The value of seizures is expressed as a percentage of the total value of all seizures recorded in the CBSA's enforcement systems, which includes seizures made as a result of random inspections or selective examinations.
2 Significant (large) seizures can skew and/or inflate the results of this indicator from year to year.
Supporting Initiative: Implement the next phase of eManifest.
eManifest represents Phase III of the Advance Commercial Information initiative, which is aimed at improving the CBSA's ability to detect shipments that pose a high or unknown risk to the safety and security of Canadians. eManifest will help the Agency protect and secure Canadian frontiers by "pushing the border out," because it will require carriers to electronically submit all pre-arrival commercial information (including all cargo, conveyance and crew data) in the highway and rail modes of transportation. It will also require freight forwarders and importers to electronically submit advance secondary cargo and advance trade data for all modes (marine, air, rail and highway). This will enable the CBSA to more effectively analyze risk, help ensure that efficient border procedures are in place and help secure the international trade supply chain.
Phase III builds upon the successful implementation of key components of Phase I (marine mode) and Phase II (air mode), as well as the risk management strategies within these phases. In 2010–11, the CBSA will deploy the system required to receive advance commercial information electronically from highway and rail carriers and the client Web portal.
Supporting Initiative: Strengthen risk targeting by improving the design, delivery and application of targeting activities.
The CBSA uses targeting as a means to identify and focus on high-risk persons, importers, exporters, carriers and conveyances. This is accomplished by requiring key advance data on persons, conveyances, carriers and goods prior to their arrival in Canada.
In 2010–11, the Agency will undertake a number of activities to strengthen risk targeting. Targeting activities and resources will be rationalized between Headquarters and the regions to ensure optimal program delivery and enhanced national Headquarters oversight; a new functional authority model will be created and implemented to provide improved guidance and directions for targeting priorities across the Agency; a new targeting service delivery model will be developed and targeting-related performance indicators will be developed and used to measure progress of the new targeting service delivery model. The Agency will achieve better targeting results for high-risk people and goods by putting in place the processes to measure performance and report on results. This will enable the CBSA to continually improve its targeting tools, systems and intelligence information.
Supporting Initiative: Strengthen the Agency's risk analysis systems for people.
The Advance Passenger Information / Passenger Name Record program is designed to protect Canadians by enabling the CBSA to perform a risk assessment on travellers prior to their arrival in Canada. The objective of the program is to identify persons who may require closer questioning or examination upon arrival in Canada because of their potential relationship to terrorism, terrorism-related crime and other serious crimes.
In 2010–11, the CBSA will implement the Passenger Name Record Push Project. It will improve the CBSA's pre-arrival risk assessments by facilitating access to commercial air passenger information. As part of an agreement with the European Union, Europe-based commercial air carriers will "push" information to the Agency as opposed to the CBSA retrieving this information by accessing carrier reservation systems.
Supporting Initiative: Strengthen the Agency's risk analysis systems for goods.
Through the Advance Commercial Information initiative, the CBSA requires marine carriers to electronically transmit information to the Agency on cargo destined for Canada 24 hours prior to loading at a foreign marine port. Building on the success of this initiative, the CBSA will require additional advance information for marine cargo destined for Canada through the Harmonized Risk Scoring – Advance Trade Data project.
When fully implemented in 2013, the Harmonized Risk Scoring – Advance Trade Data project will enable earlier detection and interdiction of security threats within the marine supply chain, resulting in a more secure and efficient border process for the clearance of commercial goods; enhanced targeting of high-risk or unknown shipments; modernization of commercial border practices and reporting processes, and improved marine security and efficiency of maritime trade. In addition, border processes will be harmonized between the CBSA and the World Customs Organization, as well as the United States Customs and Border Protection to the greatest extent possible, thereby easing the burden on the trade community in meeting these new advance data requirements.
In 2010–11, the CBSA will implement an automated system to incorporate additional sources of third-party advance trade and corporate data from shippers to enhance the Agency's ability to undertake risk assessments of marine shipments destined for Canada via the United States.
Supporting Initiative: Implement a national intelligence priority-setting cycle and develop a performance measurement program for the CBSA's Intelligence program.
The Agency is working to improve the congruence between its intelligence priorities and those of the Government of Canada by developing a coordinated process to better identify gaps in program knowledge, develop intelligence requirements and more effectively task operations in the regions and intelligence officers working in the field.
In 2010–11, the CBSA will embark on its second annual national intelligence priority-setting exercise. Through this exercise, the Agency works to ensure that its intelligence activities in Headquarters and in the regions support client requirements and align with the strategic priorities of the CBSA and of Citizenship and Immigration Canada, as well as with the priorities of the Government of Canada. In addition, the CBSA will implement mandatory intelligence reporting protocols and service delivery standards. Mandatory reporting, through the more thorough use of intelligence-related information systems, will enable the Agency to link intelligence reporting to national priorities.
Program Activity: Enforcement
The Enforcement program activity helps to ensure the safety and security of Canada's population by taking appropriate enforcement action against people and goods that are not compliant with border-related legislation and regulations. In addition, the CBSA investigates criminal offences under Canada's border-related legislation.
Benefits for Canadians
The Enforcement program activity protects the national security and public safety of Canadians by safeguarding the importation of goods, including food, plants and animals; enhancing Canada's reputation as a safe trading nation through increased focus on export security; and controlling the entry of people, particularly those involved in terrorism, organized crime, war crimes or crimes against humanity. This is achieved by interdicting contraband and people and goods who may pose a criminality and/or security threat. The Enforcement program activity also protects the integrity of Canada's immigration program by screening, monitoring, investigating, arresting, detaining and removing those persons in violation of the Immigration and Refugee Protection Act.
In 2008–09, the CBSA removed 13,200 people who were inadmissible to Canada, including 1,828 (13.8 percent) who were criminals. In addition, the CBSA intercepted 19,971 soils, plants and plant products, as well as 31,059 meats, meat products, animals and animal products. The CBSA also made a number of significant seizures, including 11,571 drug seizures valued at approximately $373 million; 2,142 currency seizures valued at approximately $41 million; 509 firearms (350 seizures) and 3,708 prohibited weapons (1,084 seizures); and 2,932 tobacco seizures. The Agency also laid charges in 582 criminal cases under various border-related legislation, with a conviction rate of 89 percent.
2010–11 Planning Highlights
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 2,228 | 313,013 | 2,375 | 352,560 | 2,445 | 364,645 |
| Expected Result | Performance Indicators | ||||
| Non-compliant people and goods (commercial) are not allowed to enter or stay in Canada. |
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* An enforcement action is the act of compelling adherence to the law via the levying of sanctions (criminal and administrative), seizure of property and detention of culpable persons.
Supporting Initiative: Implement the Border Risk Management Plan to optimize the Agency's operational capacity to identify and interdict security threats, support risk-based resource allocations and ensure performance results are used in future threat assessments and operational plans.
The Agency's Border Risk Management Plan replaces in part its annual Compliance Management Plan, which was intended to guide all operational activities. The Border Risk Management Plan builds upon the Compliance Management Plan by focusing front-line operations, based on a comprehensive risk analysis. The Plan will consider risks posed by people and goods seeking to enter Canada, including risks related to irregular migration, illicit and contraband goods, food safety, plant health, animal protection, and the import and export of consumer goods. The Plan will also consider the situation of each port of entry, taking into account the risks posed by its volume and mode of traffic and infrastructure.
Beginning in 2010–11, the Agency will implement its new Border Risk Management Plan, which will identify program gaps and corresponding mitigation measures; examination levels; and targeting and examination priorities. The Plan will immediately help the Agency to mitigate current threats. Through the initial implementation, the Agency will collect baseline performance and resource data; develop the necessary corporate capacity to produce and adjust future plans; and adjust its regional operations so that they can respond more quickly to emerging threats. The Plan also responds to the recommendations made in the 2007 October Report of the Auditor General of Canada, Chapter 5, "Keeping the Border Open and Secure," to better develop the CBSA's risk-based approach for the delivery of integrated border services and use this as a basis for deploying its resources.
Strategic Outcome 2 and Supporting Program Activities
| Description: In providing integrated border services, the CBSA facilitates the flow of legitimate people and goods in compliance with border legislation and regulations. | |
| Supporting Program Activities: |
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| Expected Results | Performance Indicators |
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Program Activity: Facilitated Border
The Facilitated Border program activity encompasses the administration and oversight of the program requirements, policies, regulations and standards necessary to expedite border transits of pre-approved, low-risk people and goods. Providing an alternative means of crossing the border reduces border congestion and wait times while managing risk. This contributes to a strong Canadian economy through the business and tourism sectors.
Benefits for Canadians
The Facilitated Border program activity encompasses several trusted traveller programs, the largest of which is NEXUS with over 375,000 members. These programs simplify border clearance for low-risk travellers through an advance risk assessment that is a pre-requisite for membership. Various simplified clearance processes are available, depending on the program and port of entry, including self-serve kiosks, designated lanes and reporting to border services officers by telephone. These programs save time for members and enable CBSA officers to focus on high-risk people.
The CBSA facilitates trade through its trusted trader programs, which include Free and Secure Trade (57 approved importers, 659 approved carriers and over 81,000 approved drivers), Partners in Protection, and the Customs Self Assessment program (78 approved importers and 802 approved carriers). These programs require a secure supply chain and the advance risk assessment of importers, carriers and drivers. Members have access to streamlined border clearance processes that reduce delivery times and keep down costs, providing them with a competitive advantage.
2010–11 Planning Highlights
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 281 | 30,363 | 315 | 46,972 | 315 | 49,933 |
| Expected Result | Performance Indicators | ||||
| People known to be in compliance with applicable legislation enter Canada with minimal delay or no further processing. | |||||
| Shipments known to be in compliance with applicable legislation enter Canada with minimal delay or no further processing. |
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1 The NEXUS air mode and CANPASS are available at eight international airports in Canada.
2 Dedicated NEXUS lanes are available at 17 land ports of entry.
3 The NEXUS marine mode is available at approximately 430 marine reporting sites.
Supporting Initiative: Develop a comprehensive trusted trader strategy to enhance security and increase the benefits of these programs to an enlarged client base, including through better alignment with similar U.S. programs.
The CBSA's trusted trader programs are voluntary government–business initiatives that build cooperative relationships that strengthen and improve overall international supply chain security and Canadian border security. Under programs such as Partners in Protection, Customs Self Assessment and Free and Secure Trade, the CBSA helps to provide the highest level of cargo security possible through close cooperation with the importers, carriers, consolidators, licensed customs brokers, manufacturers and other organizations that comprise the international supply chain. Through these programs, the CBSA asks businesses to ensure the integrity of their security practices and communicate and verify the security guidelines of their business partners within the supply chain.
The CBSA's trusted trader programs were developed independently of one another and at different times, each responding to a particular need of the trade chain community. This has resulted in some overlap between the programs, particularly in the areas of risk assessment, client interaction and program conditions. While the programs have different focuses, they all have a similar objective: pre-approved, low-risk goods are expedited across the border.
In 2010–11, the CBSA will introduce a plan to streamline the trusted trader programs that builds upon existing programs by offering a more efficient application process for participants, and reduces both the burden and cost of applying to the trusted trader programs. A tiered model will be developed with benefits that are commensurate to each level, and the programs will be better aligned with those of the United States and other customs administrations around the world.
Program Activity: Conventional Border
The Conventional Border program activity encompasses the administration and oversight of the policies, regulations, procedures, alliances and working partnerships necessary to maintain border control while allowing for the free movement of legitimate people and goods into and out of Canada. This contributes to a stronger and more prosperous North America.
Benefits for Canadians
The CBSA is a key federal government organization that contributes significantly to the Government of Canada's priorities of enhancing the well-being of Canadians and promoting the economic prosperity of the country. While carrying out its duties related to ensuring that Canadians are safe and secure from border-related risks, the CBSA also works to facilitate the movement of legitimate trade and travellers by processing all the people, vehicles and commercial goods entering Canada.
The CBSA provides services at over 200 ports of entry; 85 percent of travellers and goods enter Canada through one of eight major airports, 25 land ports of entry or four marine ports of entry. In 2008–09, on a typical day, the CBSA processed approximately 250,000 travellers, 34,500 commercial shipments and 75,000 privately-owned vehicles. In addition, with almost $2 billion daily in cross-border trade with the United States, keeping the border open is critical to ensuring Canada's economic prosperity.
The CBSA also provides a significant component of revenues for the Government of Canada. In 2008–09, the Agency collected $22.62 billion in total tax revenue, accounting for 11.81 percent of the $191.60 billion of total tax revenue collected by the Government of Canada. The revenues collected by the CBSA included $4.04 billion in import duties and $1.24 billion in tobacco and alcohol taxes.
2010–11 Planning Highlights
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 5,917 | 531,342 | 5,890 | 542,810 | 5,890 | 541,930 |
| Expected Result | Performance Indicators | Standards | |||
| Legitimate people are allowed to enter Canada within established time standards. |
| The Monday to Thursday wait time standard for people is 10 minutes; it is 20 minutes Friday through Sunday and on holidays. | |||
| Legitimate shipments are cleared to enter Canada within established time standards. |
| The Monday to Thursday wait time standard for commercial traffic is 10 minutes; it is 20 minutes Friday through Sunday and on holidays. | |||
| Shipments known to be in compliance with applicable legislation enter Canada with minimal delay or no further processing. |
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* Goods examined were found to be in compliance with border-related legislation.
Supporting Initiative: Develop a resource modelling framework to support the optimal allocation of the Agency's resources and maximize the effectiveness of its border operations.
To better forecast future demand for border services, the Agency, in 2010–11, will continue developing a resource modelling framework. This tool, once completed, will facilitate the optimal allocation and scheduling of the Agency's resources, both human and financial, to maximize the effectiveness and efficiency of border operations. Specifically, this tool is intended to maximize operations and reduce wait times at the busiest airports and land ports of entry where the majority of people and goods enter Canada. In developing the framework, the Agency will review all of the steps and processes involved in the border clearance of people and goods to establish the cost of each process and the overall impact on border operations. When fully implemented, the framework will help the Agency to more effectively allocate its resources to meet increased demand for services and thereby better serve clients. A prototype for the framework is expected to be completed in mid-2011.
Supporting Initiative: Strengthen the CBSA's Service Strategy by developing, through consultations with affected stakeholders, an expanded set of service standards, performance indicators, reporting and measurement.
In response to stakeholder consultations, which indicated the need for the CBSA to improve its commitment to citizen-focused service, the Agency is developing a comprehensive Service Strategy using the Treasury Board of Canada Secretariat's Improvement Planning and Implementation methodology. In doing so, the Agency is moving towards a service-oriented culture that permeates all business programs, upholds organizational values and guides decision making.
The Strategy will include complete service standards whereby performance measurements will be reported on a regular basis, client satisfaction surveys will be conducted and an enhanced complaints mechanism will be established. Client service will be integrated into the Agency through training, policy development checklists, awareness sessions and ongoing improvement targets and monitoring activities.
In 2010–11, the CBSA will publish its Service Charter, conduct internal and external consultations to identify priorities for service standards and begin work to determine client satisfaction levels.
Supporting Initiative: Develop a quality assurance program to monitor the effectiveness of temporary resident permits.
Under the Immigration and Refugee Protection Act, individuals who are considered to be inadmissible may enter Canada on a temporary basis if there are circumstances that warrant the individual's entry, such as economic benefit to Canada or sufficient humanitarian and compassionate grounds. Border services officers are responsible for determining when a permit can be issued at ports of entry across Canada.
In response to recommendations made in the 2008 May Report of the Auditor General of Canada, Chapter 7, "Detention and Removal of Individuals", the CBSA has developed an action plan to monitor the issuance of temporary resident permits across Canada.
In 2010–11, the Agency will develop, in consultation with Citizenship and Immigration Canada, a national quality assurance plan for the issuance of temporary resident permits. The purpose of the quality assurance plan is to confirm that border services officers are issuing these permits in accordance with legislation and policy guidelines. As part of the plan, training manuals will be updated and gaps in the training curriculum for CBSA officers will be identified and addressed as related to the issuance of temporary resident permits.
Supporting Initiative: Evaluate the Automated Border Clearance pilot project, and its potential for expansion to other international airports in Canada, to facilitate the processing of Canadian citizens and permanent residents returning to Canada.
The Automated Border Clearance pilot project is an innovative concept developed in partnership with the Vancouver Airport Authority. The project uses self-service kiosk technology to partially automate the processing of eligible travellers (Canadian citizens and Canadian permanent residents) seeking to enter Canada at the Vancouver International Airport. Travellers follow the steps on the kiosk screen and then proceed to a designated border services officer who will quickly verify their documents and allow them to proceed. The pilot project will assist the CBSA, the Vancouver Airport Authority and eligible travellers entering Canada by providing a viable and safe alternative that will partially automate the processing of passengers at the Vancouver International Airport. Anticipated benefits include reduced queue time, less congestion and increased passenger satisfaction with processing procedures.
In 2010–11, the CBSA will undertake a post-implementation review of the pilot project to determine options for future expansion to other international airports in Canada.
Supporting Initiative: Advance the implementation of the Single Window Initiative to support expeditious and secure electronic border processing of shipments by securing the commitment of participating departments and agencies, and building the necessary infrastructure to move forward.
The Single Window Initiative is a joint project between the CBSA and other government departments that seeks to eliminate paper-based reporting of commercial trade data while developing a common electronic interface and framework with the trade community.
The initiative aims to streamline the collection of trade data by creating a single electronic interface for businesses to submit to the CBSA and other government departments the pre-arrival information (import and export regulatory requirements) required to clear most shipments at the border. By eliminating the need to send the same trade information to multiple government departments, businesses in the trade chain will benefit from the faster clearance of goods and lower administrative costs. It will also enable more advanced approaches to the collection, consolidation and dissemination of commercial trade data for the trade community and regulating programs.
In 2010–11, the CBSA will implement an element of the Single Window Initiative that will allow other government department programs to receive and use electronic data currently collected by the Agency. In addition, a collaborative strategy will be initiated to develop a common means to collect, disseminate and exchange trade data between authorized Government of Canada programs; exchange risk information between the CBSA and other government department programs; and facilitate trade activity by eliminating the administrative reporting duplications, paper reporting and performing an integrated Government of Canada pre-arrival risk assessment.
Program Activity: Trade
The Trade program activity ensures that the Canadian economy and business community gain maximum benefits from the administration of international and regional trade agreements and domestic legislation governing trade in commercial goods. In this context, the CBSA is responsible for the development and administration of rules, policies, programs and activities that govern the trade-related aspects of the movement of goods into Canada.
Benefits for Canadians
CBSA officials deliver client service programs to educate import and export traders and to assist them in making correct declarations. The CBSA conducts compliance verification audits to measure compliance with trade rules and to correct errors in declarations. Compliance activities may result in the collection of duties and taxes in addition to those owing from the initial self-assessment by importers. These activities provide a level playing field for Canadian manufacturers and exporters in the global trade market by ensuring the accuracy of trade data; the proper assessment, collection, relief and deferral of duties and taxes; and the consistent interpretation and application of international agreements. They also enable the CBSA to detect dangerous and prohibited goods and prevent their entry into Canada.
Through its work on free trade negotiations, the CBSA helps to open new markets for Canadians by increasing the opportunities for, and the predictability of, export sales. This contributes to the creation of jobs and boosts Canadian profits, which in turn stimulates the economy. This activity also helps to increase imports, making more products available at more affordable prices. The Agency currently administers six free trade agreements and has signed two additional agreements with Colombia and the Hashemite Kingdom of Jordan that are expected to be implemented in 2010–11.
2010–11 Planning Highlights
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 356 | 43,995 | 358 | 47,085 | 358 | 46,384 |
| Expected Result | Performance Indicators | ||||
| Canadian business benefits from a level playing field through the imposition of correct duties and taxes. |
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Program Activity: Recourse
The Recourse program activity provides the business community and individual travellers with an accessible redress process that ensures a fair and transparent review of trade program decisions and enforcement-related actions. This program activity also ensures that the decisions taken by CBSA officials accurately reflect the Agency's policies, guidelines and legislation, and contribute to the security and economic prosperity of Canada.
Benefits for Canadians
Canadians are entitled to a fair and impartial review of actions and decisions taken by the CBSA. The CBSA is committed to ensuring that its redress process is accessible and transparent and that it provides a level playing field for travellers and traders. The CBSA does not charge for a review, and the non-adversarial nature of the process allows many clients to represent themselves.
The CBSA's Adjudications program ensures that enforcement actions are sustainable in law, prohibited items remain forfeit and all penalties or fines are applied appropriately. The CBSA's Trade Disputes program ensures that duties and taxes are applied appropriately and relevant trade data is accurately collected.
2010–11 Planning Highlights
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 106 | 9,011 | 103 | 8,579 | 103 | 8,579 |
| Expected Result | Performance Indicators | ||||
| A review process is available and accessible for the CBSA's trade administration decisions and enforcement-related actions. |
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Program Activity: Internal Services
Internal Services is a group of related activities and resources that is administered to support the needs of programs and other corporate obligations of an organization. The main activities are governance and management support (management and oversight, communications, legal services), resource management services (human resources management, financial management, information management, information technology, travel, and other administration services) and asset management services (real property, materiel, acquisitions). The CBSA's Internal Services program activity supports the achievement of the Agency's two strategic outcomes.
2010–11 Planning Highlights
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 4,279 | 578,784 | 4,289 | 597,842 | 4,312 | 547,943 |
Supporting Initiative: Implement the new organizational and governance structure based on clear accountabilities, which will improve program management and delivery, and launch a new corporate brand and a functional management model.
The CBSA is undertaking a number of change initiatives to improve its organizational and governance structure, better define its business activities, provide clearer guidance to personnel in charge of border operations and better align its resources to its activities. These changes are expected to improve program management and delivery.
In 2010–11, the CBSA will implement a new organizational structure that will provide a solid foundation for strengthening how the Agency manages and delivers its business by assigning clear program accountabilities and responsibilities to program managers. A new management model will also be introduced that will provide additional rigour to the business activities of the Agency by implementing a functional model to allocate budgets. The model will establish budgets for discrete program activities and it will assign expected results and performance expectations, such that future resources can be allocated based on priority and level of risk. The functional model will be fully implemented over a three-year period with functional budgets being established for three to four program activities in 2010–11.
The way in which Headquarters interacts with the regions will also change. Headquarters will now be fully responsible for the development of policies and programs, including the setting of priorities, targets, resource requirements, monitoring and reporting on performance, while field operations in the regions will be accountable for the delivery of programs and services and reporting on their performance against expectations.
In 2010–11, the Agency will begin to implement a new governance structure to support its new management model. The new governance structure will streamline decision making and enhance accountabilities by reducing the number of committees that oversee the strategic management of the organization. Terms of reference for the new committees will be drafted and will clearly identify the purpose, roles and responsibilities of each committee. The CBSA's new brand will also be launched to enhance awareness of the Agency's image, supported by an implementation plan to communicate the CBSA's corporate identity, both internally and externally.
The Agency will also undertake a number of activities to improve and simplify its overall management and administration framework. In 2010–11, these activities will include the implementation of service standards for corporate functions and the completion of a new management control framework. By 2011–12, the Agency will complete the renewal of the information technology system used to allocate and manage financial and human resources. These changes will provide the CBSA with enhanced tools and controls to ensure that resources are allocated effectively in support of program management and delivery.
Supporting Initiative: Implement the Agency's Human Resources Management Plan so that the Agency has the right people with the right skills in the right jobs, including performance measurement to strengthen program stewardship and service delivery.
The CBSA's Human Resources Management Plan (2009–2012) identifies specific strategies and recommendations linked to Public Service Renewal, the CBSA change agenda and the 2008 Public Service Employee Survey. This plan will ensure that the Agency effectively manages its people management activities, including training and learning while maximizing the use of the CBSA's resources. When fully implemented, the plan will ensure that Agency-wide standards are in place to recruit and retain highly qualified people, and the Agency's talent management program will be developed and implemented for senior and middle management.
In 2010–11, the Agency will finalize its talent management program for executives and implement its Training and Learning Framework that will ensure that employee learning is timely, cost-effective, of high quality and aligned with the CBSA's business goals and operational environment. The Agency will also develop a comprehensive people management performance framework and develop standardized work expectations for national positions. In addition, the CBSA will implement a strategy to engage employees in organizational renewal. This strategy will support both the Agency's Public Service Renewal commitments and its agenda for change.
Canada's Economic Action Plan
| 2010–11 | 2011–12 | 2012–13 | |||
|---|---|---|---|---|---|
| Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending | Full-time Equivalents | Planned Spending |
| 0 | 37,500 | 0 | 36,000 | 0 | 0 |
| Expected Results | Performance Indicators | Targets | |||
| Upgrade infrastructure at three ports of entry in British Columbia (Kingsgate, Pacific Highway and Huntingdon) and one in Ontario (Prescott). $30 million in 2010–11 and $36 million in 2011–12. The modernization and expansion of these port facilities will improve border security, facilitate traffic flow at the border and create the infrastructure necessary for the future implementation of expedited traveller and commercial programs. |
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| Build 17 new housing units at three remote ports of entry in the Yukon Territory and British Columbia. $7.5 million in 2010–11. The provision of 17 new housing units for CBSA officers will enable the Agency to meet its commitment to eliminate work-alone situations and to provide effective and essential operational services at remote ports of entry. |
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The planned spending in the above chart is a subset of the planned spending reported in the Internal Services program activity table.
