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ARCHIVED - Office of the Superintendent of Financial Institutions Canada

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SECTION IV - OTHER ITEMS OF INTEREST

Internal Services: OSFI Program Support

Program Support at OSFI includes: Management and Oversight, Human Resources Management, Financial Management, Supply Chain Management, Facilities/Asset Management, Information Management, Information Technology, Legal, Public Affairs/Communications, Evaluation, Internal Audit and other support delivery services. To facilitate government-wide roll-ups, the costs of these program-support activities are allocated to each program activity to show full program cost. At the same time, OSFI has identified one priority (Priority G) with specific initiatives that will support all programs (listed under Section I as a management priority).

Program Support Activities
Description	OSFI’s Program Activities are supported by Corporate-wide Activities, whose costs are allocated to each Program Activity. These activities consist of Management and Oversight, Human Resources Management, Financial Management, Supply Chain Management, Facilities/Asset Management, Information Management, Information Technology, Legal, Public Affairs/Communications, Internal Audit, Evaluation, and other support delivery services.
Related Priority	Ongoing responsibility High-quality internal governance and related reporting. Resources and infrastructure necessary to support supervisory and regulatory activities. Priority G - People Ensure OSFI has the human resources available to fulfill its mandate, through better long-range, integrated planning.
Expected Results	Ongoing responsibility OSFI’s financial statements accurately reflect the financial position of OSFI. OSFI maintains or improves its strong performance on its Results-based Management Accountability Framework, (MAF) as assessed by Treasury Board from time to time. Operational units within program support are efficient and effective, i.e. deliver services at reasonable cost and turn-around time relative to peers. Operational units are operating within applicable acts, policies and guidelines. A stable, committed and skilled workforce. Priority G - People Improved allocation of resources.
Performance Measure(s)	Ongoing responsibility OAG audit attests that OSFI's financial statements present fairly, in all material respects, the financial position of OSFI at the year-end and the results of its operations and its cash flows for the year in accordance with GAAP. Treasury Board’s audits of OSFI, in the scope of its government-wide Horizontal Audits, confirm no material findings for OSFI. Treasury Board’s next assessment of OSFI’s MAF indicates equal or improved ratings, including in the three areas where, in the last assessment, Treasury Board suggested a need to focus. Internal Audits of reviewed units find that controls are in place and units are operating within applicable acts, policies and guidelines, and/or identifies areas for action. Knowledgeable observers are of the view that OSFI staff knowledge is good or very good. Voluntary turnover reports are satisfactory. Employee Survey finds that OSFI employees are committed. The consolidated mean score of the Employee Survey has increased since the last survey. Priority G - People HR costs for ongoing operations do not change substantially, unless there are unplanned external factors. HR action plans are developed and regularly updated for all operational areas. Staffing actions are planned and completed in a timely fashion.

Workforce

As at December 31, 2007, OSFI employed 458 people in offices located in Ottawa, Montreal, Toronto and Vancouver.

OSFI's work requires the effort and attention of multidisciplinary teams. It requires a combination of broad perspective and in-depth expertise. OSFI builds excellence into its culture, and encourages continuous learning through teamwork, professional development and training opportunities, and the provision and support of advanced technologies.

OSFI's unique work environment benefits from a full spectrum of professional experience and expertise, drawing on the talents of recent graduates, as well as seasoned industry and regulatory experts.

Head Count: Employees on Strength

Sector	As at March 31, 2007	% of total	As at December 31, 2007	% of total
Corporate Services	132	29%	128	28%
Supervision	177	38%	177	39%
Regulation	127	27%	129	28%
Office of the Chief Actuary	26	6%	24	5%
TOTAL	462	100%	458	100%

The Corporate Services Sector includes employees in the Superintendent's Office, Audit and Consulting Services and the secretariat of the Audit Committee. The change in this Sector is due to vacancies as at December 31, 2007. The increase in the Regulation Sector reflects the staffing of approved positions that were vacant as at March 31, 2007, while the decrease in the Office of the Chief Actuary is also due to vacancies.

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2008-09

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