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Section IV - Other Items of Interest

Corporate Risk Profile and Challenges

The Public Service Commission (PSC) faces significant risks and challenges in implementing a modernized staffing system. This table summarizes the risks and challenges emerging from both external and internal environments. The table includes an assessment of the extent of the risks and challenges, a description of the potential impacts, and the strategies and plans the PSC will adopt in response.

External Environment


Risks Assessment Impacts Strategies
Lost momentum in modernizing hiring practices and missed opportunities in using the Public Service Employment Act (PSEA)
  • Deputy heads and their hiring managers are not making full use of the new flexibilities provided by the PSEA
  • Hiring activities have begun to increase. Departures due to retirements are to peak in 2012. The level of movement within the public service has increased as well
  • If new practices are not firmly established, the public service may miss important opportunities in renewing itself during a period of change
  • Continue to communicate expectations, and work with departments and agencies to identify practices that could pose risks.
  • Provide ongoing guidance and learning support to enable continuous learning and enable modernization and fulfilment of staffing values.
  • Targeted communications for deputies, managers and human resources (HR) specialists to ensure they understand and take advantage of opportunities to modernize hiring practices.
Weakened capacity of HR community to support implementation
  • Significant lack of capacity in Personnel Administration (PE) occupational group to implement the new staffing regime
  • Brought about by high levels of movement and turnover due to retirements
  • Increasing proportion of inexperienced staffing professionals
  • Inability of HR specialists to offer hiring managers advice and guidance to the extent required
  • Inadequate knowledge management and skills retention
  • Continuing significant demands for PSC guidance, support and training on the PSEA and for PSC staffing and assessment services
  • Opportunities for flexibility and innovation under PSEA not realized
  • Potential for old, ineffective staffing practices to prevail
  • High expectations for immediate improvements to the staffing system not fully realized
  • Continue to offer guidance and support during transition to full PSEA implementation
  • Continue to support capacity-building in HR community, knowledge of the PSC Appointment Framework, and sharing of best practices
  • Continue to work with Canada Public Service Agency and the Human Resources Council on collective staffing for the PE community
Inadequate HR planning
  • Departments and agencies have made progress in implementing planning to support staffing decisions, but work is incomplete and further efforts are needed to link plans to staffing strategies
  • Lack of long-term view to planning staffing requirements and how they are integrated with business plans
  • Inhibits managers' ability to make appointment decisions quickly and in accordance with the PSEA merit criteria and the appointment values
  • Staffing that is reactive and handled on a case-by-case basis as required to fill a vacancy, rather than anticipating long-term needed, including Employment Equity objectives
  • Promote the need for HR plans and their integration with business planning
  • Require organizations to demonstrate that key appointment decisions are consistent with their HR plans
Insufficient data and information and ineffective accountability
  • Given managerial discretion, potential for uneven adherence to staffing values and misuse of staffing flexibilities and authorities
  • Weak and uneven departmental monitoring and reporting systems
  • Proliferation and incompatibility of government-wide HR information systems
  • Potential non-conformity with Appointment Framework
  • Difficulty verifying proper use of staffing flexibilities and authorities
  • Inability to ensure system-wide integrity of appointments
  • Manage staffing system expectations and ensure managers understand the staffing values
  • Continue to communicate PSC expectations under Appointment Framework, including departments' and agencies' capacity to analyze staffing data and assess patterns and risks
  • Monitor adherence to staffing values and provide timely feedback
  • Improve and streamline reporting requirements to enable more timely and meaningful feedback and reporting

Internal Environment  


Risks Assessment Impacts Strategies
Insufficient capacity in such areas as audit, investigations and policy
monitoring
  • The PSC continues its own change management in adapting to new roles and mandates, including strengthened oversight within the new legislative regime
  • Potential challenges in fulfilling statutory mandate, and insufficient knowledge base to guide departments and agencies in modernizing staffing practices
  • Potential for incomplete information to support Parliament's interest in a modernized staffing system
  • Potential for oversight tools to miss problems that need to be corrected with respect to staffing or political impartiality
  • Continue to build capacity and professional standards for audits
  • Strengthen capacity and processes to ensure effective carrying out of investigations
  • Consolidate resources and functions dedicated to preserving political impartiality of the public service
  • Succession and recruitment planning and learning plans to support employee engagement and retention
  • Implement revised results-based Departmental Staffing Assessment Report
Delayed implementation of comprehensive
e-resourcing staffing solution through the Public Service Staffing Modernization Project (PSSMP)
  • Significant challenges and delays in contracting at PWGSC and previous delays in funding approvals causing PSSMP project delay of 4-6 months will slow staffing modernization
  • Delays force existing legacy systems to be in place even longer and require realignment with other government HR initiatives such as staffing modernization and public service renewal progress on the staffing component of the Common HR Business Process initiative 
  • Opportunity costs associated with delay in providing a system that facilitates more efficient and effective operations and Canada-wide access
  • Delayed transition to a modernized staffing system prevents managers from assuming their new roles
  • The lack of available funds to complete this work in 2008-2009 could result in even greater project delays 
  • Expanded application of the National Area of Selection policy is at risk if the government's recruitment systems become outdated
  • Challenges in terms of supporting public service renewal if the government's recruitment systems cannot support increased staffing activities by departments
  • Challenges in terms of supporting the public service as employer of choice and modernizing the government's web presence and overall branding 
  • PSSMP work will be stalled without funding being secured for 2008-2009
  • Re-plan the project and realign project dependencies across government
  • Seek funding for 2008-2009 to complete the work
  • Vigorously promote
    e-resourcing tools that are common and integrated with other service innovations
  • Promote maximization of existing E-staffing tools, supported by PSC staffing and assessment solutions for departments 
  • Promote leading practices in staffing and continued public service-wide buy-in and support for modernization
  • Maintain sufficient internal capacity to deliver the current
    e-resourcing solution
  • Offer learning and training sessions and provide departments and agencies direct access to the Public Service Resourcing System
Inability to build sufficient capacity in critical new PSEA areas
  • Difficulty in hiring and developing staff that require unique combination of expertise in human resources management with policy development, audit, evaluation, investigations, service transformation in an environment where individual skills are scarce
  • Delays in fulfilling key aspects of PSC mandate under new PSEA
  • Difficulty conducting sufficient number of audits, evaluations and studies based on rigorous methodologies in order to make improvements to the staffing system and adequately report to Parliament
  • Inability to be a leader in investigation matters
  • Inability to deliver full range of new staffing and assessment services
  • Pursue vigorous capacity-building strategies in key sectors
  • Pursue multi-year plan for audit
  • Implement new operational frameworks and procedures and recruit and train new investigators
  • Actively recruit and develop PE and ES resources through dedicated corporate efforts
Inability to manage effectively with cost-recovery authorities
  • Difficulty in implementing an expanded cost-recovery model and determine demand for services
  • Despite increased delegation, demand for certain PSC services from organizations across the country continues to increase.
  • Inability realizing PSEA implementation and managers assuming new roles.
  • Slower achievement of HR modernization and staffing system modernization
  • Inability to provide organizations with quality staffing and assessment services
  • Potential negative impact on relevance and reputation of PSC staffing services
  • Strengthen capacity to manage demand for services, and resources involved in financial management
  • Implement processes to manage efficiencies and effectiveness of service delivery, including client satisfaction 
Ineffective HR and succession planning and human resources strategies to meet resourcing and development needs of the PSC
  • High executive and staff turnover
  • Over-reliance on internal staffing and insufficient external recruitment (i.e., lack of programs for PE and ES recruitment and development)
  • Corporate memory at risk with upcoming retirements and ongoing movement
  • Lack of human resources to meet the future leadership and other resourcing needs of the PSC
  • Diminished opportunities for career growth and development
  • Lack of corporate memory
  • Implement corporate-wide HR planning and succession planning processes
  • Develop knowledge retention strategies
  • Improve learning and development opportunities for staff
  • Embrace flexibilities in the new PSEA by innovating HR services and tools
  • Implement ongoing survey of employees to understand issues

Supplementary organizational information

The Senior Vice-President, Policy carries out key policy development and oversight functions in support of the Public Service Employment Act (PSEA). The Senior Vice-President is accountable for: the interpretation, application and development of policies under the PSEA, including aspects related to equity and diversity and the political activities of public servants; negotiating, monitoring and evaluating deputy heads' exercise of their delegated staffing authorities and recommending corrective action as needed; managing the administration of priority entitlements; contributing to the future-oriented vision of the Public Service Commission (PSC) as an independent agency and developing strategic policy frameworks; managing the development of the PSC's Annual Report and coordinating the full implementation of the PSEA with departments and agencies

The Vice-President, Audit, Evaluation and Studies conducts public service-wide independent audits, studies and evaluations to provide objective information, advice and assurance to Parliament, and ultimately Canadians, on the integrity of the appointment process, including the protection of merit and non-partisanship. In addition, the Vice-President, Audit, provides appointment data and analysis in support of the PSC's oversight role and information needs of departments and agencies

The Vice-President, Investigations conducts investigations and promotes the use of alternative dispute resolution methods. The Vice-President is mandated to conduct several types of investigations related to external appointment processes; non-delegated internal appointment processes; allegations of politically influenced appointments and fraud; improper political activities; and, at the request of deputy heads, investigations of delegated internal appointment processes. In addition, the Vice-President, Investigations, conducts appeal hearings and investigations related to selection and staffing processes that were initiated under the old PSEA

The Vice-President, Staffing and Assessment Services develops, implements and delivers recruitment, staffing and assessment systems, programs, services and products for use across the public service; provides recruitment services to all clients and staffing services to organizations (under non-delegated and delegated authorities) which require our services, or who have lost all or part of their delegation as a result of a PSC oversight activity; and develops and implements service strategies, policies and structures

The Vice-President, Corporate Management develops and monitors corporate management planning frameworks and policies related to the Management Accountability Framework, finance, human resources management, information technology, communications and other administrative and support services; provides central services and systems in support of all PSC programs, including the offices of the President and Commissioners; and formulates and implements policies, plans, guidelines, standards, processes and procedures to support the decision-making process of the Commission.

Key Relationships

The Public Service Commission (PSC) works collaboratively with the following major organizations and stakeholders:

  • Parliament, to which we are accountable for the overall integrity of the appointment system and the political neutrality of the public service, through regular and special reports, including those related to audit findings; appearances before committees (for example, Commons committees on Government Operations and Estimates, Official Languages, and Access to Information, Privacy and Ethic and Senate committees on National Finance and Human Rights); and direct communication with members of Parliament when required. Additionally, we maintain our capacity to independently interpret and exercise our powers in the best interests of Canadians.
  • The Clerk of the Privy Council, who is the head of the public service and with whom we provide support in strengthening and renewing the public service.
  • Canada Public Service Agency, whose mandate is to coordinate the overall implementation of the new Public Service Modernization Act and the people component of the Management Accountability Framework.
  • Canada School of Public Service, which is the common learning service provider for the public service of Canada and with whom we consult in providing departments and agencies support and learning tools.
  • Other Organizations supporting Parliament, including the Office of the Auditor General, who also assist Parliament through independent audits and oversight and with which the PSC exchanges information on roles, responsibilities and issues concerning the support of Parliament.
  • Human Resources Management Advisory Committee, with whom we discuss emerging issues and major initiatives, and review policy coherence and inter-organizational alignment of priorities and resources.
  • Public Service Commission Advisory Council, where we participate in regular meetings with departments/agencies and bargaining agents to discuss issues and receive advice related to the PSC's responsibilities under the Public Service Employment Act.
  • Hiring managers and human resources specialists, including the National Managers' Community and the National Staffing Council, who, together with the PSC, are critical to creating a modernized human resources (HR) management system for the benefit of Canadians.
  • Human Resources Council, which works in partnership with departmental and agency HR organizations, central agencies and the PSC in identifying and addressing HR management concerns and interests with respect to strategic HR matters.
  • Academics and external experts, to develop effective and innovative practices under the Appointment Framework, to strengthen the PSC's approach to oversight and to develop a new regime for the political activities of public servants. 
  • International organizations and merit protection agencies across Canada and in other countries, to exchange information on key developments and best practices.
  • Public service employees, who receive support managing their careers and applying for positions, and Canadians, to whom the PSC provides access to a wide range of challenging public service employment opportunities.

Contacts for Further Information

Maria Barrados
President

Telephone: 613-992-2788
Fax: 613-996-4337
maria.barrados@psc-cfp.gc.ca
Jean Ste-Marie
A/Senior Vice-President

Policy Branch
Telephone: 613-995-6135
Fax: 613-995-0221
jean.ste-marie@psc-cfp.gc.ca
Mary Clennett
Vice-President

Audit, Evaluation and Studies Branch
Telephone: 613-992-5354
Fax: 613-995-6044
mary.clennett@psc-cfp.gc.ca
Yvette Mongeon
Vice-President

Investigations Branch
Telephone: 613-992-5418
Fax: 613-995-6985
yvette.mongeon@psc-cfp.gc.ca
Donald Lemaire
Vice-President

Staffing and Assessment Services Branch
Telephone: 613-992-0894
Fax: 613-992-9905
donald.lemaire@psc-cfp.gc.ca
Gerry Thom
A/Vice-President

Corporate Management Branch
Telephone: 613-992-2425
Fax: 613-992-7519
gerry.thom@psc-cfp.gc.ca  

Information on the Public Service Commission may be obtained at: http://www.psc-cfp.gc.ca/

Supplementary information, on the following tables, can be found on the Treasury Board Secretariat's website at: http://www.tbs-sct.gc.ca/rpp/2008-2009/info/info-eng.asp

  • Internal Evaluations
  • Internal Audits
  • Green Procurement
  • Services received without charge
  • Sources of Respendable and Non-Respendable Revenue

Common Acronyms


Acronyms Description
CPSA Canada Public Service Agency
CSPS Canada School of Public Service
EAO Exclusion Approval Order
EMC Executive Management Committee
FTE Full-Time Equivalents
HR Human Resources
MAF Management Accountability Framework
NAoS National Area of Selection
PAA Program Activity Architecture
PE Personnel Administration Occupational Group
PSC Public Service Commission
PSEA Public Service Employment Act
PSOLEAO Public Service Official Language Exclusion Approval Order
PSMA Public Service Modernization Act
PSRS Public Service Resourcing System
RPP Report on Plans and Priorities
SASB Staffing and Assessment Services Branch
SLE Second Language Evaluation
SMAF Staffing Management Accountability Framework
TBS Treasury Board Secretariat