Treasury Board of Canada Secretariat
Symbol of the Government of Canada

ARCHIVED - Quality Services - Guide VII - Service Standards


Warning This page has been archived.

Archived Content

Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.


Table Of Contents

Introduction

Benefits of service standards

Planning and organizational considerations

Developing and implementing service standards

Resources and tools

Best practices and innovation

Monitoring

Continued improvement

Developing service standards - lessons from experience