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Section II - Analysis of Program Activities in
Support of the Strategic Outcome
Strategic Outcome
Elections Canada operates under a Program Activity Architecture (PAA) that includes one strategic outcome:
An electoral process that contributes to fairness, transparency and accessibility for all participants, in compliance with the legislative framework
The PAA contains one program activity: Elections. Within this activity, Elections Canada is committed to providing four key programs that are beneficial to Canadians:4
- Key Program 1: Electoral event delivery, political financing, and compliance and enforcement
- Key Program 2: Electoral event readiness and improvements
- Key Program 3: Public education and information, and support for stakeholders
- Key Program 4: Electoral boundaries redistribution
This section explains how Elections Canada achieved the expected results for each key program activity through the activities identified in its 2010–2011 Report on Plans and Priorities. It also presents the financial and human resources that were dedicated to each key program activity.
In 2010–2011, we also identified a number of major activities to improve our internal services, with the aim of increasing efficiency and ultimately our ability to deliver our strategic outcome more effectively. This is discussed later in this section under "Internal Services."
Key Program 1: Electoral Event Delivery, Political Financing, and Compliance and Enforcement
Key Program Description
This key program includes the delivery of federal elections, by-elections and referendums as they are required. It also includes the administration of the provisions of the Canada Elections Act related to political financing. This involves maintaining a registry of political entities and third parties, reviewing financial returns to verify compliance with the statutory provisions, determining the reimbursement or subsidy amount to be paid to a political entity and/or its auditor, publishing financial returns, assisting political entities with compliance through filing extensions and return amendments, and maintaining a state of readiness for future electoral events.
Finally, this key program requires Elections Canada to deal with complaints and referrals concerning contraventions of the Canada Elections Act and to address alleged violations.
| Planned Spending | Total Authorities | Actual Spending |
|---|---|---|
| 46,815 | 49,320 | 49,142 |
| Planned | Actual | Difference* |
|---|---|---|
| 68 | 89 | 21 |
*This variance is explained in "Elections Canada's Funding and Financial Framework".
|
Expected Result 1
|
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|---|---|
| Performance Indicator |
Results Achieved |
| Level of trust of electors in the administration of the electoral process, the list of electors, the voting process and electoral results | In a survey of electors taken in the three electoral districts where by-elections were held in November 2010, 85% of respondents reported that Elections Canada had run the by-elections fairly, with 66% saying very fairly. |
| Electors' perception of the accessibility of registration and the voting process |
According to our survey of electors after the November 2010 by‑elections:
|
| Satisfaction of stakeholders (electors, political entities, election officers) with electoral products and services |
Quantitative data for electors is available only for by-elections. According to our survey of electors after the November 2010 by‑elections:
|
*Please note that this document does not address the recent general election. An evaluation report outlining results of the 41st general election will be available in 2012.
|
Expected Result 2
|
|
|---|---|
| Performance Indicator |
Results Achieved |
| Level of trust of Canadians and political entities in the administration of the political financing regime | Not measured in 2010–2011. |
| Satisfaction of financial agents and official agents of political entities with the political financing support, services and products received from Elections Canada |
Elections Canada revised the content and format of its training sessions for financial agents and official agents to make them more interactive. Of the financial agents taking the training in February 2011 who had attended previous sessions, 93% stated that they preferred the new format. Overall, 99% of attendees rated the sessions as either very good or excellent. |
| Public funding payments comply with statutory requirements and time frames |
During fiscal year 2010–2011, a total of $29,284,693 was disbursed to various political entities as reimbursement of expenses, as quarterly allowances and as audit subsidies for auditors of candidates and electoral district associations, in accordance with the Canada Elections Act. |
| Financial reports of political entities are published in a timely manner |
Complete financial reports and audited reports are published once a week throughout the year. |
|
Expected Result 3
|
|
|---|---|
| Performance Indicator |
Results Achieved |
| The extent to which the work of the Commissioner of Canada Elections identifies and responds to incidents or patterns of non-compliance | There were 208 files open at the beginning of 2010–2011; during the fiscal year, 300 new files were opened and 192 files were closed. In addition, 113 caution letters were sent, and three cases were referred to the Director of Public Prosecutions. |
Performance Summary and Analysis
Delivery of Electoral Events
The by-elections of November 29, 2010, ran smoothly and featured many administrative enhancements aimed at improving the accessibility of the voting process, services to electors and the management of elections. These enhancements are described below.
- Elections Canada tested the AVD for electors with disabilities as part of the first pilot project carried out under section 18.1 of the Canada Elections Act.
- As part of the remedial measures following the Hughes ruling on polling site accessibility, polling sites were assessed at least three times a day to identify and rectify any problems with accessibility. Posters informed electors how they could file a complaint if they encountered difficulties accessing the polling site.
- Following consultations with the Advisory Committee of Political Parties (ACPP) and Standing Committee on Procedure and House Affairs, the VIC was added to the list of authorized pieces of identification at specific polling sites5 during the by‑elections. Seniors represented 80 percent of the electors affected by the VIC-as-identification initiative, and subsequent evaluations showed a moderate increase in voter turnout at seniors' residences and long-term care facilities relative to their overall electoral districts. Conversely, First Nations electors in Dauphin–Swan River–Marquette recorded a very low voter turnout. No student campuses were involved in these by-elections.
- Elections Canada added seniors as a group to the Community Relations Officer program and hired officers to visit seniors' residences and long-term care facilities to provide residents with information.
- This new initiative – as well as using the VIC as proof of identity and address at some polling sites – showed positive results, and both were integrated into our processes in time to be used in the 41st general election.
Administration of Political Financing
Political Entities Registration System (PERS) – Project delivery has been extended to January 2012 as a result of production delays. On completion, PERS will increase the efficiency of the political entity registration process and provide Canadians and political entities with more accurate and timely information.
Audit of Financial Returns – As of year-end, Elections Canada had completed the audit of 97 percent of candidate electoral campaign returns for the 40th general election, and all payments to political entities had been processed in accordance with the Canada Elections Act. In August 2010, the audit team cleared a backlog of 4,071 financial transactions returns from electoral district associations.Education and Compliance
- Online tutorials provide accessibility to our political entities training program, in an easily understandable format, to individuals who would otherwise not be able to attend training sessions. In addition, improving the understanding of the political financing regime will facilitate compliance by political entities.
- Training sessions were provided to financial agents of electoral district associations in all major centres across Canada. The format of the training program was revised to make it more interactive. Attendees indicated that the sessions met their expectations and that they were satisfied with the quality of the training.
- Elections Canada has undertaken a complete review of all information products and tools to reduce unnecessary duplication and facilitate stakeholders' understanding of relevant information.
Reducing the Regulatory Burden – Recognizing the complexity and demands of the political financing regime, Elections Canada continues to find ways to reduce the regulatory burden placed on political entities within the regulatory framework created by the legislation. In the past year, Elections Canada has completely revised its response to the late filing of financial transactions returns in a way that will facilitate compliance by political entities while respecting the disclosure requirements of the Canada Elections Act.
Compliance Assistance Unit (CAU) – The CAU was established to focus on compliance through education by applying the new Administrative Compliance Policy. The policy addresses instances of non-compliance in a manner that adequately reflects the seriousness of the non-compliance and its impact on the integrity and administration of the political financing regime. The administrative compliance process will result in a more efficient use of existing resources.
Enforcement – Activities during the year supported enforcement of the Canada Elections Act, thereby promoting the integrity and fairness of the electoral process. As far as administration is concerned, new electronic processes were introduced for preparing reports to Crown counsel and for file disclosure purposes. These processes are more efficient and have minimized both costs and the impact on the environment.Lessons Learned
Delivery of Electoral Events
Testing the AVD in the Winnipeg North by-election went well, but results showed that the type of device used does not lend itself to electoral events at the federal level. Elections Canada will therefore not proceed any further to analyze this device, develop a business case to determine the costs of using it in a general election or assess the implications of using this technology over the next five years, as requested by the Standing Senate Committee on Legal and Constitutional Affairs.
However, the project demonstrated the usefulness of testing a method of serving electors before recommending legislative amendments, and Elections Canada will use this approach in the future to test other electronic voting methods, with the approval of parliamentarians. Our experience also pointed to the need to engage parliamentary standing committees earlier in the process for the design and approach of pilot projects of this nature.Key Program 2: Electoral Event Readiness and Improvements
Key Program Description
This key program includes keeping electoral processes, systems, databases and materials up to date as well as training staff and election officers to be ready for any electoral event. For example, Elections Canada regularly updates the National Register of Electors using the most current data sources. This key program also includes improving electoral events in response to stakeholders' concerns – for example, by implementing new legislation as well as new registration and voting methods.
| Planned Spending | Total Authorities | Actual Spending |
|---|---|---|
| 41,582 | 40,730 | 40,361 |
| Planned | Actual | Difference* |
|---|---|---|
| 211 | 243 | 32 |
*This variance is explained in "Elections Canada's Funding and Financial Framework".
|
Expected Result 1
|
|
|---|---|
| Performance Indicator |
Results Achieved |
| Level of agency preparation at various readiness dates | Elections Canada was fully prepared to deliver both the fall 2010 by-elections and the 41st general election. |
| Extent to which the agency mitigates the risks of a general election called before a predetermined readiness date (e.g. contingency plans are in place for all key services) |
As a means of ensuring that the agency would be fully ready for an impending 41st general election, contingency planning tools, such as risk logs, deployment decision matrices and readiness dashboards, were developed to manage key readiness activities and tracked by the Election Readiness Committee. |
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Expected Result 2
|
|
|---|---|
| Performance Indicator |
Results Achieved |
| Timely and effective implementation of changes to the electoral process |
With the co-operation of the other parties involved in the Hughes ruling, the agency succeeded in implementing all related orders made by the Canadian Human Rights Tribunal by the required deadline of February 2011. The agency incorporated into the readiness timeline a series of administrative improvements aimed at enhancing services to electors. This allowed these improvements to be tested during the November 2010 by-elections and fine-tuned in time to be included in the 41st general election. |
Performance Summary and Analysis
Maintaining Electoral Readiness
Targeting two predetermined readiness dates – October 1, 2010, and February 1, 2011 – enabled Elections Canada to maintain a full state of readiness throughout the fiscal year. We were able to quickly leverage the experience of the November 2010 by-elections to fine-tune our preparations for the 41st general election.
Administrative Improvements – A series of administrative enhancements, including assigning community relations officers to seniors and using the VIC as an additional piece of authorized identification at polling sites serving specific groups of electors, were tested successfully during the fall 2010 by-elections. These administrative improvements were subsequently fine-tuned and included in our preparations for the 41st general election.
More information on these initiatives is available in the Report of the Chief Electoral Officer of Canada Following the November 29, 2010, By-elections Held in Dauphin–Swan River–Marquette, Vaughan and Winnipeg North.
E-registration Project – The agency completed the project's functional design and technical architecture, executed an action plan to further engage stakeholders, began the design and development of the system and began drafting the Privacy Impact Assessment. The project's spring 2011 deployment date was revised to deliver a phased-in approach beginning in spring 2012; this reflects the restructuring of Elections Canada's IT environment and services. Full implementation will require legislative changes.
Internet Voting – During the fiscal year, we conducted an analysis of the impact of Internet voting services on various target groups, began to define the business and security requirements of an Internet voting process, continued environmental scans and research, and identified an emerging opportunity to collaborate with Elections Ontario.
Lessons Learned
"Lessons Learned" for administrative improvements are discussed on pages 23–24.
Key Program 3: Public Education and Information, and Support for Stakeholders
Key Program Description
This key program aims to inform and educate electors and specific groups about federal electoral events as well as to inform Canadians of major changes to the electoral process. This program includes activities that Elections Canada can use to evaluate its key activities – for example, by developing qualitative and quantitative research to assess its performance in delivering electoral events. Under this key program, the agency provides both parliamentarians and political parties with advice and technical support, and it coordinates information exchanges with similar agencies in other countries.
| Planned Spending | Total Authorities | Actual Spending |
|---|---|---|
| 8,514 | 9,953 | 9,809 |
| Planned | Actual | Difference* |
|---|---|---|
| 44 | 57 | 13 |
*This variance is explained in "Elections Canada's Funding and Financial Framework".
|
Expected Result 1
|
|
|---|---|
| Performance Indicator |
Results Achieved |
| Public awareness and understanding of Elections Canada's public education and information campaign |
We developed the Youth Research Action Plan, which proposed to carry out a national youth survey to determine the variations in electoral participation by group and any specific barriers to electoral participation. The plan was implemented following the 41st general election. In addition, we conducted a pilot study during the 2010 Toronto municipal election, which will inform future field experiments and youth outreach programming. We also made progress on developing a new advertising campaign to enhance young Canadians' understanding of the electoral process. Based on the feedback received from students, student associations and school administrators, we redesigned a number of communications materials. We also developed three new information products aimed at students and youth for the 41st general election: a concise informational postcard with important details on registration, polling sites and identification requirements; a promotional bookmark with an election reminder; and a fridge magnet. Initiatives aimed at improving young people's understanding of the electoral process included developing a civic education program in collaboration with Elections Ontario; Voting Rules! was piloted in 800 Ontario classrooms in spring 2011. In addition, the first independent evaluation of the Student Vote program was completed. It indicated that the program has increased students' knowledge and understanding of the electoral process; it has also sparked an overall interest in political and electoral issues and in the importance of voting and participating in local or community activities. Heightened election readiness during the reporting period shifted the focus of our programming for Aboriginal electors from conducting outreach research to developing communications products and strategies for the 41st general election in collaboration with the National Association of Friendship Centres and the Assembly of First Nations. Following the Hughes ruling, Elections Canada met with the other parties involved to increase transparency, trust and respect and to focus on communication and input. Regular quarterly meetings took place in a fully accessible facility, where all parties discussed and commented on the agency's plans for implementing the decision. Elections Canada has also committed to engaging with organizations representing individuals with disabilities on an ongoing basis. |
| Timely dissemination of information on the conduct of an election to Canadians, political parties and Parliament |
For the November 2010 by-elections, in addition to the regular campaign, we organized an awareness campaign for Winnipeg North electors about the AVD pilot project that would be carried out in their electoral district. We conducted targeted outreach events and public relations initiatives in collaboration with both local and national organizations representing people with disabilities. We also held town hall meetings during which we demonstrated the AVD. Field staff were actively engaged in delivering and promoting this strategy. |
|
Expected Result 2
|
|
|---|---|
| Performance Indicator |
Results Achieved |
| The level of satisfaction of parliamentarians and political parties with the quality of advice and technical support provided by Elections Canada |
At the request of the Standing Committee on Procedure and House Affairs, Elections Canada provided technical advisors during the committee's four-month study of the agency's recommendations report. At the request of the Standing Senate Committee on Legal and Constitutional Affairs, the agency also produced a special report on the AVD pilot project it had conducted during the Winnipeg North by-election. |
Performance Summary and Analysis
Youth Research Action Plan (YRAP) – The YRAP allowed the agency to clearly identify where further research was required to better inform its outreach programming and the best types of research required. A national youth survey was designed to determine whether, and to what extent, electoral participation varies across key youth subgroups and to identify the specific barriers to electoral participation these subgroups encounter. The findings of the survey will enable Elections Canada to improve its outreach programming. A study of the 2010 Toronto municipal election identified clear differences between "recent adults" (youth aged 18–21) and "young independents" (aged 22–35), and it made several suggestions for experimental protocols that could be applied to future field mobilization studies.
Advertising Campaign Aimed at Youth – The research, conducted from January to September 2010, provided key insights into youth attitudes and behaviours toward elections and voting. It also gave direction on how to best reach the youth population as well as a rationale for using social media to target this group more effectively. The findings will support the development of future advertising and outreach initiatives. The results of the research and the development of the creative concepts have laid the foundation for exploring how to use social media to deliver future public information and education campaigns. Testing these concepts and strategies will provide guidance for developing motivational and engagement campaigns.
Communications to Post-secondary Students – Based on the feedback received from students, student associations and school administrators, we redesigned a number of communications materials. We also developed three new information products aimed at students and youth for the 41st general election: a concise informational postcard with important details on registration, polling sites and identification requirements; a promotional bookmark with an election reminder; and a fridge magnet. While formal evaluations are underway, preliminary feedback on the new and revised materials sent out suggests that they were well received by the target audience. Over 250,000 information cards, 150,000 bookmarks and 50,000 magnets were distributed during the election. In addition, e-mail bulletins were distributed to 330 youth and student organizations. Student associations supported Elections Canada's efforts to improve communications to students, and they were actively engaged in both developing and distributing the materials, thereby improving their relevance and reach.
Civic Education – Research shows that civic education is linked to increased political knowledge and interest, two important predictors of democratic engagement. By developing the Voting Rules! primary and secondary school education program, Elections Canada and Elections Ontario responded to a need expressed by the Ontario teaching community to provide civic education materials to help students understand the importance of voting.
In July 2010, we completed the first independent evaluation of the Student Vote program. The evaluation showed that the program has had a positive effect on both students and teachers. Among other things, it found that the program has increased students' knowledge and understanding of the electoral process, as well as overall interest in political and electoral issues and the importance placed on voting and participating in local or community activities. The program has had a positive influence on how civics is taught, adding a more participatory and experiential component to the curriculum. Teachers reported that the program provides excellent support and teaching materials, and many reported using these tools even in non-election years. Teachers who have participated in the Student Vote program reported having increased confidence in teaching civics and government.
Aboriginal Outreach – This initiative was delayed early in the fiscal year by the need to focus on implementing judicial orders following the Hughes ruling (see below). However, research into the participation of Aboriginal electors remains a priority, and the agency is developing a coordinated research plan to advance Aboriginal outreach programming. Elections Canada will resume its research focus in 2011–2012 and begin work on enhancements to the Aboriginal Community Relations Officer Program.
Hughes v. Elections Canada – The presence of the Chief Electoral Officer and senior agency executives at the meetings with related parties following the Hughes ruling, as well as the information they presented, underlined the importance that Elections Canada attached to complying with the decision – a fact highlighted by the Canadian Human Rights Commission in its reports to the Tribunal. The working documents from these meetings evince the contributions of all parties to the resulting remedial measures and the progress made on each of the orders.
Assistive Voting Device (AVD) Pilot Project – In a post-election survey following the by-election in Winnipeg North, electors were asked whether they had been aware of this pilot project. Of the 451 respondents, 26 percent remembered hearing about the availability of the AVD for electors with disabilities through the media, in promotional materials or at the poll itself.
Through the ACPP, Elections Canada engaged with political parties to secure their support for several initiatives, including the recommendations report following the 40th general election, the AVD by‑election pilot project and the e‑registration project. In meetings with the ACPP, the agency also provided information about political financing, research into youth outreach and the use of the VIC as proof of identity and address for selected groups of electors.
Lessons Learned
Collaboration with Elections Ontario – A major benefit of collaborating with provincial electoral management bodies is their ability to facilitate access to educational institutions. This encourages pooling of resources to produce a high-quality educational product.
Assistive Voting Device (AVD) Pilot Project – Although Elections Canada has decided not to proceed with the AVD at this time, engaging with disabilities organizations has helped the agency better understand the needs of persons with disabilities. This will help develop future partnerships and engagement activities with this target group so that we can better respond to their needs.
Student Vote Program Evaluation – Program evaluation is best carried out immediately after a program is delivered. Evaluations can provide positive feedback on a program and indicate how it and other civic education activities can be strengthened in the future.
Key Program 4: Electoral Boundaries Redistribution
Key Program Description
This program activity is initiated after each decennial (10-year) census. Federal electoral boundaries and representation in the House of Commons are readjusted to reflect changes and movements in Canada's population. Readjustment of federal electoral boundaries is carried out by independent commissions in each province, with the support of Elections Canada.
The next redistribution will start once we receive the 2011 census returns.
| Planned Spending | Total Authorities | Actual Spending |
|---|---|---|
| 600 | 497 | 497 |
| Planned | Actual | Difference* |
|---|---|---|
| – | 1 | 1 |
*This variance is explained in "Elections Canada's Funding and Financial Framework".
|
Expected Result
|
|
|---|---|
| Performance Indicator |
Results Achieved |
| Support services provided by Elections Canada are appropriate and allow for the effective and timely conduct of redistribution activities |
Redistribution work has begun: a senior director and technical staff have been assigned, and software tools are being developed. Procurement took longer than expected, but we are on track to deliver all software tools in fall 2011. Elections Canada is on schedule to launch the redistribution process in spring 2012, once it receives the 2011 census population counts from Statistics Canada, and to support the independent provincial electoral boundaries commissions. |
Performance Summary and Analysis
It is too early in the redistribution process to analyze the performance of our support.
Lessons Learned
It is too early in the redistribution process to draw conclusions about lessons learned.
Internal Services
Description
Elections Canada's internal services and enabler groups are its backbone, allowing it to fulfill its mandate. These groups focus on IT, human resources modernization, financial and human resources management, performance management, internal auditing and delegation of authority.
| Planned Spending | Total Authorities | Actual Spending |
|---|---|---|
| 24,310 | 47,712 | 47,209 |
| Planned | Actual | Difference* |
|---|---|---|
| 81 | 162 | 81 |
*The difference in FTEs between Planned and Actual is a result of displaying resources for internal services separately as of the 2009–2010 Estimates cycle.
Performance Summary and Analysis
Information Technology Renewal – The objective of IT renewal is a comprehensive renewal of all IT infrastructure and processes. It aims to establish a foundation for improving the agility and flexibility of internal systems while preparing the agency for the next generation of election services: online registration and voting. Key milestones achieved in 2010–2011 include implementing a new infrastructure at a modern and reliable data centre and establishing a centralized database to improve data integrity and security. Future initiatives will see us transitioning our telecommunications to wireless technology and introducing new Web-based applications.
The central information repository project continued to make significant progress toward its 2011–2012 implementation target. Putting a central information repository in place ensures that regardless of how electors register or update their information, key business rules are applied uniformly. This functionality enables the design of next-generation, e-registration applications that will improve the service experience for electors. In addition, relocating virtually all data processing services to a Public Works and Government Services Canada facility has significantly enhanced the agency's ability to deliver on its mandate by minimizing risk and providing the ability to scale operations if and as required.
Human Resources Strategy – Elections Canada is committed to providing employees with learning and development opportunities that will help them grow professionally and ensuring that they have the tools and skills they need to do their work.
The agency has instituted an annual seven-day training allotment, including in-house corporate and language training. Of the 446 participants who completed the latest annual employee survey,6 76.5 percent reported that they had good access to the training and other tools they needed to perform their jobs well. New-employee orientations were attended by 103 of 109 new employees, who collectively scored the training at 4.6 out of 5 for its effectiveness in helping them learn about the role, mandate and key activities of Elections Canada.
Elections Canada's Leadership Assignment Program aims to help managers obtain the tools and skills they need to address organizational challenges and develop the leadership qualities necessary to effectively manage their employees, thereby increasing productivity and morale and decreasing turnover. Participants have offered very positive feedback, stating that they are acquiring the competencies needed for good leadership.
These initiatives help to build a knowledgeable and professional workforce, while attracting and retaining talented individuals. They contribute to the agency achieving its mandate, thereby enhancing the trust of Canadians in the electoral framework.
Corporate Risk Management Framework – To improve its internal management capacity, Elections Canada has committed to implementing a risk management framework by 2012. In 2010–2011, we initiated a first round of consultations with senior management; this identified corporate-wide risks and provided a draft corporate risk profile. The whole process slowed, however, as the agency focused on delivering the 41st general election.
Evaluation – Efforts in 2010–2011 focused on establishing and implementing a framework for evaluating the 41st general election. This work was completed in advance of the March 26, 2011, election call.
Internal Audit – The Internal Audit Directorate, with the input of senior management, updates its Risk-Based Audit Plan once a year to ensure that audit engagements and activities are regularly refocused on those risks that most threaten the agency's ability to meet its objectives. These audits and activities assure management of the soundness of existing processes, and they provide information and recommendations that help managers deliver on the agency's mandate.
Elections Canada's Risk-Based Audit Plan for 2010–2011 to 2012–2013 was updated and approved by the Chief Electoral Officer. Details on audit activities can be found on the Treasury Board of Canada Secretariat's website.
Lessons Learned
Information Technology – The operations of the Portfolio Management Office were instrumental in executing the monitoring and controlling process. The Office provided analysis and project status reviews, which contributed to the successful delivery of significant IT investments – e.g. a modern data centre with a redesigned data network and remote management of infrastructure and virtualization.
However, based on the results of migrating software applications used by our local offices to a Web-based platform, Elections Canada recognizes that it needs to develop a comprehensive approach that will allow it to take corrective action when a project runs into difficulties early in the process. As mentioned above, the agency has recently improved its approach to corporate project governance and structure by clarifying roles and responsibilities. It will continue to build on these improvements by working toward a business framework that clarifies responsibilities between project enablers and line managers, clearly articulating risks and modelling best practices in project management.
Human Resources Strategy – Much has been accomplished in the past year. Employees are more aware of the training that Elections Canada offers, and this translates into increased employee interest. Continuing our commitment to professional development, we aim to expand the current Leadership Assignment Program to include middle managers. We will use employee surveys, exit interviews and other tools to measure our progress and develop training in areas where employees seek improvement.
