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Section II - Analysis of Program Activities by Strategic Outcome
Strategic Outcome: An independent and fair appeal process for disability pension, award and allowance decisions made by Veterans Affairs Canada
Program Activity 1.1:Review and Appeal
Program Activity Description
The Veterans Review and Appeal Board’s program activity delivers the independent review and appeal process for disability pension and disability award decisions made by Veterans Affairs Canada. It provides two levels of appeal for Veterans, Canadian Forces members, Royal Canadian Mounted Police applicants, and their families who are dissatisfied with their disability pension and disability award decisions. The Board conducts hearings and issues written decisions. The Board’s other key functions include hearing reviews and appeals of special award decisions made by Veterans Affairs Canada relating to attendance allowances, exceptional incapacity allowances and clothing allowances; hearing the final level of appeal for War Veterans Allowance decisions; and granting compassionate awards.
| 2012–13 | 2013–14 | 2014–15 |
|---|---|---|
| 11.5 | 11.5 | 11.5 |
| 2012–13 | 2013-14 | 2014–15 |
|---|---|---|
| 121 | 121 | 121 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Applicants are provided with a fair appeal process. | Percentage of cases that meet criteria for fair proceedings and quality decisions. | Target is "Meet Expectations" on a scale currently being developed |
| Percentage of decisions issued within the published service standard. | 80% |
Planning Highlights
In order to achieve the expected result, the Veterans Review and Appeal Board plans to undertake the following activities:
- The Board is maximizing hearing opportunities for applicants by offering video conference and teleconference hearings. The Board will continue to focus on internal processes to meet its post-hearing commitment to issue decisions within six weeks of the hearing.
- The Board is responding to the changing disability program environment by undertaking a redesign of its business processes. This project will review current processes to identify opportunities and implement improvements to the appeal program.
- The Board is meeting with Veterans organizations and stakeholders to build relationships and to provide opportunities for information sharing. To enhance its outreach, The Board continues to develop publications and Web site updates to inform applicants and Canadians about the Board.
- The Board will strengthen privacy practices to improve the handling and protection of personal information. The Board will allocate resources to priorities and continue to integrate risk management strategies throughout the Board.
Strategic Outcome: An independent and fair appeal process for disability pension, award and allowance decisions made by Veterans Affairs Canada
Program Activity 1.2: Internal Services
Program Activity Description
Internal services to support the operations of the Veterans Review and Appeal Board are provided by Veterans Affairs Canada through its Vote 1 – Operating Expenditures. This relationship has been in place since the Board was created in 1995 and continues to capitalize on the efficiencies presented by the Portfolio Department providing internal services to a very small Portfolio member. A Memorandum of Understanding dated 28 February 2011 between the Veterans Review and Appeal Board and Veterans Affairs Canada describes the internal services that are provided on an ongoing basis. These services are provided without charge to the Veterans Review and Appeal Board appropriations, with the exception of telecommunications, information technology hardware and certain program evaluation services. As part of this agreement, the Board’s targets and reporting on the Departmental Sustainable Development Strategy are included in the Veterans Affairs Portfolio-wide report. An electronic version of the report is available on the Department’s Web site.
Planning Highlights
In order to achieve the expected result, the Veterans Review and Appeal Board plans to undertake the following activity:
- Work within the Memorandum of Understanding for Internal Services developed with Veterans Affairs Canada.
