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ARCHIVED - National Research Council Canada - Supplementary Tables
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User Fees and Regulatory Charges/External Fees
User Fees and Regulatory Charges
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 2011
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. NRC's web site provides additional information on the Access to Information Act requirements, NRC's ATIP services in addition to NRC's Annual Reports to Parliament.
Performance Results: NRC received 55 access to information requests and 34 consultations from other government departments.
| 2010-11 ($ dollars) | Planning Years ($ dollars) | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 500 | 265 | 81,249 | 2011-12 | 500 | 250,000 |
| 2012-13 | 500 | 250,000 | |||
| 2013-14 | 500 | 250,000 | |||
Other Information:
External Fees
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Certified Reference Materials Program (NRC-INMS) | 3 business days turnaround time between reception of order and shipping of order | Of the 800 orders received this fiscal year, 92.8% met the 3-day standard. | None of the 800 customers responded to NRC's survey. The low response rate was taken as indicative of general satisfaction with the Program. One official complaint was received regarding a product received in a broken ampoule. Packaging method was modified. |
| Sale of National Code Documents and other documents | Orders processed (shipped) 1-14 days after receipt of all required information | 95% of orders shipped within the target of 14 days | 91% of clients indicated satisfaction with the product and services, with the overall satisfaction measurement being "very good". Of 6,368 orders, 39 were refunded or exchanged due to dissatisfaction of the PDF product by the client. (Reasons cited included: inability to download it due to security issues; inability to manipulate it to the extent preferred; limitation of access from only one computer, etc.) |
| Fees charged for Parking | 3 day turnaround time between request and delivery of parking passes; ongoing monitoring of parking sites. | Parking fee implementation is in early stages. Of 1118 requests for parking passes, all were filled on time, and regular monitoring of sites took place. | One request for further information or review of the parking situation was acted upon promptly and resolved in a respectful and appropriate manner. |
Other Information:
