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The Global Case Management System (GCMS) project is essential to the modernization of client services at Citizenship and Immigration Canada (CIC). It is an e-Business platform that is integral to making Canada’s citizenship and immigration system more modern, efficient, and flexible to Canada’s labour market needs. A department-wide priority, GCMS will ultimately provide a single, integrated case management application processing capability from first contact with clients to final disposition of their case. The current case processing system is unable to sustain and support new technologies to provide better client service, effectively manage inventories, or improve program integrity.
GCMS was granted preliminary project approval by Treasury Board in 2001. In September 2004, it was deployed to the Citizenship line of business. Since that time, it has supported the effective delivery of legislative changes, such as Adoptions, Lost Canadians, and new Citizenship rules.
As a result of independent reviews, GCMS underwent a project assessment and a revised go–forward plan was developed with a reduced scope. In August 2008, Treasury Board granted approval for GCMS Release 2. Laying the foundation for future business improvements, once GCMS is fully deployed, it will support 100% of citizenship and more than 85% of immigration applications.
|Lead Department||Citizenship and Immigration Canada|
|Contracting Authority||Canada Border Services Agency|
|Participating Departments||Public Works and Government Services Canada|
|Prime Contractor||None (The Department is responsible for system integration.)|
|Treasury Board approves funding for the GCMS project at the same time as CIC’s Treasury Board submission on the implementation of policy reforms and the new IRPA.||August 2000|
|Treasury Board grants Preliminary Project Approval and major Crown project designation to the GCMS.||March 2001|
|Treasury Board grants Effective Project Approval (EPA) to the GCMS.||January 2002|
|Request for proposal for the acquisition of a commercial, off-the-shelf software package for case management posted for tender by Public Works and Government Services Canada.||February 2002|
|Contract for the off-the-shelf software package for case management awarded.||March 2003|
|Treasury Board grants amended EPA to the GCMS to address the impact of procurement delays.||October 2003|
|The first GCMS business component (Citizenship) is implemented.||September 2004|
|Treasury Board grants a second amendment to the EPA to address the impact of cumulative slippage that includes critical new requirements in project scope, and provides for an incremental deployment approach.||September 2005|
|Completion of a System Under Development audit of the GCMS project.||November 2005|
|Treasury Board grants a third amendment to the EPA to address a wording anomaly with regard to the GST.||December 2006|
|Independent review indicates the need to assess project status and review options for completing GCMS objectives.||December 2006|
|Treasury Board grants a fourth amendment to the EPA to undertake this assessment and to develop a revised go-forward plan.||February 2007|
|Treasury Board grants a fifth amendment to the EPA, extending the time frame for completion of a substantive go-forward plan to late fiscal 2007–2008.||October 2007|
|Independent review validates project’s recovery plan and project team’s readiness to deliver.||December 2007|
|Treasury Board grants a sixth amendment to the EPA with a reduced scope for the second release of GCMS.||August 2008|
|Deployment of GCMS Release 2 to Citizenship users||May 2010|
|Deployment of GCMS Release 2 to first international mission||June 2010|
Progress Report and Explanation of Variances