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2008-09
Departmental Performance Report

Citizenship and Immigration Canada

Supplementary Information (Tables)

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Table of Contents

• Sources of Respendable and Non-respendable Revenue
• User Fees/External Fees
• Status Report on Major Crown Projects
• Details on Transfer Payments Programs
• Sustainable Development Strategy
• Green Procurement
• Response to Parliamentary Committees and External Audits
• Internal Audits and Evaluations

Table 1: Sources of Respendable and Non-Respendable Revenue

Program activity ($ millions)	Actual Revenue 2006–2007	Actual Revenue 2007–2008	2008–2009
			Planned Revenue	Planned Revenue
Immigration Program
Immigration cost-recovery fees for permanent residents	164.9	174.3	146.3	186.3
Immigration rights fees	74.1	79.5	77.1	85.8
Interest on the Immigrant Loans Program	0.7	0.7	0.9	0.6
Temporary Resident Program
Immigration cost-recovery fees for temporary residents	147.2	161.6	181.9	167.4
Canada’s Role in International Migration	Nil	Nil	Nil	Nil
Refugee Program
Immigration cost-recovery fees for refugees	14.0	9.0	9.3	5.3
Integration Program	Nil	Nil	Nil	Nil
Citizenship Program
Citizenship cost-recovery fees	27.6	24.0	30.0	23.4
Right of citizenship fees	18.4	16.6	20.9	15.1
Sub-Total	446.9	465.7	466.4	483.9
Other Revenues
Access to Information fees	0.1	0.1	0.1	0.1
Refunds of previous years’ expenditures [a]	4.0	16.9	Nil	4.4
Miscellaneous	0.6	0.4	Nil	0.2
Total Revenue [b]	451.6	483.1	466.5	488.6

Table 2–A: User Fees

Table 2–A: User Fees
($ thousands)

User Fee	Fee Type	Fee–setting Authority	Date Last Modified	2008–2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Right of Permanent Residence Fee (RPRF)	Regulatory	Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA) and Immigration and Refugee Protection Regulations (IRPR)	May 3, 2006	$77,100	$85,786	Costs associated with this fee are related to the overall cost of the immigration regulatory scheme. This fee was established in association with the 1995 federal budget and subsequently reduced by half as a result of Budget 2006.	This fee is payable by persons who will acquire permanent resident status in Canada. (See table entitled New Permanent Residents in 2008 in Section II – Strategic Outcome 1.) Protected persons and dependent children do not pay the RPRF.	This fee is closely linked to the processing of permanent resident applications in Canada and overseas.	2009‑10	$78,100	Costs associated with this fee are related to the overall cost of the immigration regulatory scheme.
									2010–11	$77,700
									2011–12	$77,600
Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee, and Sponsorship Application Fee for Family Classes	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$153,900	$189,409	$283,900	Permanent Residence Applications: Overseas: Contributes to the achievement of Government of Canada immigration levels by issuing visas in line with established annual targets. Priority processing is given to the reunification of immediate family members—spouses, partners and dependant children—and to skilled workers nominated by provincial governments. [Note: Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp To ensure data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.] Domestic: Recent average processing times for Case Processing Centres (CPC) are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp   Permanent Resident Card: Domestic: Same as previous. Permanent Resident Travel Document: Overseas: Processed expeditiously.	Permanent Residence Applications: Overseas: Immigrant Visas – In calendar year 2008, overseas missions delivered 100% of the overall visa target. A total of 215,934 immigrant visas were issued abroad. In calendar year 2008, missions finalized 50% of immediate Family Class applications within six (6) months, 70% within nine (9) months and 80% within 11 months. Missions finalized 50% of Provincial Nominees within seven (7) months, 70% within nine (9) months and 80% within 11 months. Domestic: Sponsorship—spouse, child—processing times as of December 2008 were 32 days. In calendar year 2008, 80% of immediate Family Class applications processed in Canada were finalized within 18 months. Permanent Resident Card (PRC): Domestic: Cards for new PRs are processed within three to four (3–4) weeks. As of December 31, 2008, at CPC–PRC the processing time for the replacement or renewal of a PR card for existing PRs was 77 days. Permanent Resident Travel Document: Overseas: In calendar year 2008, 57% of applications were processed within two (2) days.	2009–10	$197,800	$283,900
									2010–11	$206,400	$283,900
									2011–12	$215,300	$283,900
Work Permit Fee (individual and performing artist groups)	Regulatory	IRPA and IRPRegulations.	January 2, 1997	$44,500	$51,365	$79,400	Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp   http://www.cic.gc.ca/english/information/times/canada/process–in.asp	Overseas: In calendar year 2008, 45% of applications were finalized within 14 days, this increased to 59% at 28 days.   Domestic: Recently, at CPC–Vegreville the average processing time is 46 calendar days.	2009–10	$45,400	$79,400
									2010–11	$46,400	$79,400
									2011–12	$47,700	$79,400
Study Permit Fee	Regulatory	IRPA and IRPRegulations.	June 1, 1994	$24,000	$22,226	$29,600	Same as previous.	Overseas: In calendar year 2008, 44% of applications were finalized within 14 days, this increased to 65% at 28 days. Domestic: Recently, at CPC–Vegreville the average processing time is 47 calendar days.	2009–10	$22,000	$29,600
									2010–11	$22,300	$29,600
									2011–12	$22,600	$29,600
Temporary Resident Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Regulatory	IRPA and IRPRegulations.	January 2, 1997	$108,900	$88,973	$124,600	Overseas: Temporary Resident (TR) Visas – Processed expeditiously. Past processing times for each overseas mission and by visa category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp Domestic:  Extensions—Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp	Overseas: In calendar year 2008, 54% of TR visa applications were finalized within two (2) days. Domestic: Extension of status – Recently, at CPC–Vegreville the average processing time is 64 calendar days.	2009–10	$95,600	$124,600
									2010–11	$97,100	$124,600
									2011–12	$98,400	$124,600
Temporary Resident Permit Fee	Regulatory	IRPA and IRPRegulations.	January 2, 1997	$2,500	$2,403	$3,700	Overseas: Processed expeditiously. Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp	Temporary Resident Permit (TRP): Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard. Domestic: Recently, at CPC–Vegreville the average processing time is 77 calendar days. Extension of status: Recently, at CPC–Vegreville the average processing time is 74 calendar days.	2009–10	$2,300	$3,700
									2010–11	$2,300	$3,700
									2011–12	$2,300	$3,700
Restoration of Temporary Resident Status Fee	Regulatory	IRPA and IRPRegulations.	June 28, 2002	$2,000	$2,430	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit costs.	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	2009–10	$1,800	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit costs.
									2010–11	$1,800
									2011–12	$1,800
Other immigration services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and replacement of immigration documents)	Regulatory	IRPA and IRPRegulations.	Various	$1,700	$2,230	$3,200 (Note 8)	Domestic: Certification and replacement immigration document within six to eight (6–8) weeks. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp Overseas: See comments for performance standards.	2009–10	$1,800	$3,200
									2010–11	$2,000	$3,200
									2011–12	$2,200	$3,200 (Note 8)
Right of Citizenship Fee (ROCF )	Regulatory	FAA; Citizenship Act and Citizenship Regulations.	January 2, 1997	$20,900	$15,132	This fee was established in association with the 1995 federal budget. Costs associated with this fee are related to the overall cost of the citizenship regulatory scheme.	This fee is payable by persons obtaining citizenship status. (See Section 2 – Citizenship Program for details.) Persons under 18 years of age do not pay the ROCF.	This fee is linked to acquisition of citizenship status. (See Change of Citizenship Fees.)	2009–10	$12,000	This fee was established in association with the 1995 federal budget. There is no cost associated with this fee.
									2010–11	$12,000
									2011–12	$12,000
Change of Citizenship Fees; Grant, Retention,  Resumption, Renunciation of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$26,000	$18,574	$73,900	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2008–2009, processing times for individuals applying to become a citizen (Grant of Citizenship) were reduced from 15‑18 months to 10–12 months.	2009–10	$16,000	$73,900
									2010–11	$16,000	$73,900
									2011–12	$16,000	$73,900
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$4,000	$4,775	$19,700	Recent average processing times for Proof of Citizenship are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2008–2009, processing times for 80% of cases for the issuance of a citizenship certificate (Proof of Citizenship) increased from five to seven (5–7) months to 10 months.	2009–10	$2,400	$19,700
									2010–11	$2,400	$19,700
									2011–12	$2,400	$19,700
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA )	Other products and services	Access to Information Act.	1992	$100	$78	$1,900 (Note 9)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA . Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A–1/218072.htm l.	CIC received 14,034 requests under the ATIA in 2008–2009 and completed 13,616 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 63% of cases. Response time was extended in 37% of cases. Overall, CIC met deadlines for 95.24% of the requests over the course of the year.	2009–10	$100	$1,900
									2010–11	$100	$1,900
									2011–12	$100	$1,900 (Note 9)
User Fees				$465,600	$483,381	$619,900			2009–10	$475,300	$619,900
									2010–11	$486,500	$619,900
									2011–12	$498,400	$619,900

Notes:
1: Source: 2008–2009 Report on Plans and Priorities.
2: All amounts are net of current year remissions.
3: 2007–2008 full costs and estimated full costs include an estimate for other government departments and agencies and represent the best available cost data. Participating departments and agencies in CIC’s Cost Management Model for 2007–2008 are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Social Sciences and Humanities Research Council of Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Court Administration Services; Federal Court/Federal Court of Appeal; Human Resources and Skills Development Canada; and Canada Border Services Agency – Mission Integrity Officers only. The following departments and agencies did not participate in the 2007–2008 Cost Management Process: Canada Border Services Agency, Canadian Security Intelligence Service, and Department of Justice. Costs are not included in the 2007–2008 Cost Management Model.

4: Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as average while overseas’ processing times are expressed as x% in y days.
5: All fees or modifications to fees that existed prior to the User Fees Act (UFA ) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• Performance standard, if provided, may not have received parliamentary review.
• Performance standard, if provided, may not respect all established requirements under the UFA (e.g., international comparison; independent complaint address).
• Performance result, if provided, is not legally subject to the UFA.
• 6: Statistics for domestic regions were current as of December 31, 2008.
  7: Source: 2009–2010 Report on Plans and Priorities.
  8: Full costs include only rehabilitation cases and authorization to return to Canada costs.
  9: Source Annual Report 2007–2008 — Privacy Act, Access to Information Act. Website: http://www.cic.gc.ca/english/resources/publications/privacy/atip2007-08.asp#partII_report.
  10: Source: All overseas’ data are from CAIPS as of April 7, 2009, PR Card data is from CCS system, CPC–Vegreville data is from CPC–Vegreville systems, Citizenship data is from the Global Case Management System.
  

Table 2-B: Policy on Service Standards for External Fees

External Fee	Service Standard [notes 1, 2 and  3]	Performance Results [note 3]	Stakeholder Consultation
Right of Permanent Residence Fee (formerly Right of Landing Fee)	This fee is not a processing fee, but rather a fee that is paid in order to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of Permanent Resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant; i.e. either at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office, or prior to the finalization of the PR visa abroad, or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee. (See next item on list)	This fee is closely linked to the processing of permanent resident applications. Right of Permanent Residence Fees are, to a certain degree, subject to the wishes of the individual client as to when they are paid. Legally, the only requirement is that they be paid prior to the issuance of a PR visa abroad and prior to granting PR status in Canada.	The fee was reduced by half at the beginning of fiscal year 2006–2007.
Permanent Residence Application Fee, Permanent Resident Card Fee, and Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes	Immigration levels are set by Cabinet once a year. In order to comply with levels, and since demand (intake) far outweighs set levels, once levels’ targets are met, excess applications may wait in queue for lengthy periods until “levels room” opens up the following year. Without intake controls, and to avoid being in contempt of Parliament, it is not possible to set service standards for applications outside of the priority processing queue. Highest priority processing is given to immediate Family Class—spouses, etc. At overseas missions and in Canada, the service standard is to finalize the majority of cases within six (6) months. Priority processing for Provincial Nominees and Quebec Economic (Skilled Worker and Business) classes at overseas missions is done as quickly as possible taking into consideration levels’ plan. Permanent Resident Cards: Majority within 30 days. Permanent Resident Travel Document: Two (2) days for routine cases.	Permanent Residence Applications Overseas: Immigrant Visas: In calendar year 2008 overseas missions delivered 100% of the overall visa target. A total of 215,934 immigrant visas were issued abroad. In calendar year 2008, missions finalized 50% of immediate Family Class applications within six (6) months, 70% within nine (9) months and 80% within 11 months. Missions finalized 50% of provincial nominees within seven (7) months, 70% within nine (9) months and 70% of Quebec Economic applications within 12 months. Domestic: Sponsorship (spouse, child) processing times as of December 2008 were 32 days. In calendar year 2008, 80% of immediate Family Class applications processed were finalized within 18 months. Permanent Resident Card: Domestic: Cards for new PRs are processed within three to four (3-4) weeks. Processing time for the replacement or renewal of a PR card for existing PRs, as of December 31, 2008, was 77 days at the CPC-PRC. Permanent Resident Travel Document: Overseas: In calendar year 2008, 57% of applications were processed within two (2) days.	All the current fees are subject to the Government of Canada regulatory process for cost recovery fees which includes consultation requirements. Consultations took place at the time each of them was imposed as part of the regulatory process. The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to its mandate including fees and service standards. CIC consults regularly with stakeholders including the Canada Bar Association, the Canadian Council for Refugees, Immigration Practitioners, etc. Future processing fees will be subject to the User Fee Act. Section 4 of the User Fee Act specifies the consultative requirements that will apply when new user fees are considered.
Work Permit Fee (individual and performing artist groups)	Overseas: Four (4) weeks for the majority of cases. Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates for uncomplicated cases only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2008, 59% of applications were finalized within 28 days. Domestic: Recently, the average processing time is 46 calendar days at CPC–Vegreville.	See previous
Study Permit Fee	Same as above	Overseas: In calendar year 2008, 44% of applications were finalized within 14 days, this number increases to 65% within 28 days. Domestic: Recently, the average processing time is 47 calendar days at CPC–Vegreville.	See previous
Temporary Resident Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Overseas: Two (2) days for the majority of cases. Domestic: 40 calendar days for majority of cases—includes 10 days for mailing time.	Overseas: In calendar year 2008, 54% of TRV applications were finalized within two (2) days. Domestic: Extension of status – Recently, the average processing time is 64 calendar days at CPC–Vegreville.	See previous
Temporary Resident Permit Fee	Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. Domestic: 40 calendar days for majority of cases —includes 10 days mailing time.	Temporary Resident Permit: Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. Domestic: Recently, the average processing time is 77 calendar days at CPC–Vegreville. Extension of status: Recently, the average processing time is 74 calendar days at CPC–Vegreville.	See previous
Restoration of Temporary Resident Status Fee	Domestic: 40 calendar days—includes 10 days mailing time.	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	See previous
Other immigration services (various)	Certification and replacement of immigration document: Six to eight (6-8) weeks for the majority of cases. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	See previous
Right of Citizenship Fee	Service standard is linked to the processing of the application for a Grant of Citizenship, similar to the Right of Permanent Residence Fee.	This fee is linked to the acquisition of citizenship status. (See Change of Citizenship Fee)	See previous
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	12-15 months for the majority of cases.	In 2008–2009 processing times for individuals applying to become a citizen (Grant of Citizenship) were reduced from 15-18 months to 10-12 months.	See previous
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Five (5) months for the majority of cases.	In 2008–2009 processing times for 80% of cases for the issuance of a citizenship certificate (proof of citizenship) increased from five to seven (5-7) months to 10 months.	See previous
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	30 days following receipt of request unless an extension is requested.	CIC received 14,034 requests under the Access to Information Act in 2008–2009 and completed 13,616 requests during the same period—requests carried over from previous year. CIC provided a response within 30 days following receipt of the request in 63% of cases. Response time was extended in 37% of cases. Overall, CIC met deadlines for 95.24% of the requests over the course of the year.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Notes:

1. Service standards for immigration and citizenship processes are not published, but are internal benchmarks. Processing times for most processes are published on CIC’s website at http://www.cic.gc.ca/english/information/times/index.asp and are updated regularly. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as averages while overseas processing times are expressed as x% in y days/months. Providing good service for fee paid is not only a question of processing time. Often, faster processing would be poor client service such as affording an unreasonably brief time frame to provide needed documentation or rejecting a reasonable excuse from an applicant as to why they cannot attend a scheduled interview. Some elements of processing times are outside the control of CIC, and within the control of the applicant or other agencies such as CSIS, RCMP, CBSA. Due to case complexity and legal requirements, processing standards should not represent finalization of all cases, but rather for a given percentage within a given time frame or as averages.
2. The Department’s original plan to introduce client service standards in 2008–2009 has been reoriented as follows for 2009–2010:
   • Publish a service declaration that will include CIC’s client commitment, a link to processing times and to gather feedback from the client.
   • Develop and begin the implementation of an action plan to set service standards for grants and contributions.
   • Develop and begin the implementation of an action plan to set operational standards for certain business lines based on standardized processes in order to assess the readiness for a service standard model.
   • Develop a performance measurement model for standards.
3. All fees or modifications to fees that existed prior to the coming into force of the User Fees Act (UFA) on March 31, 2004, are not subject to that legislation. Therefore:
   • Performance standard, if provided, may not have received Parliamentary review.
   • Performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
   • Performance result, if provided, is not legally subject to UFA section 5.1.

Table 4: Status Report on Major Crown Projects

Global Case Management System

Description

The Global Case Management System (GCMS) project is essential to the modernization of client services at Citizenship and Immigration Canada (CIC). It is an e-Business platform that is integral to making Canada’s citizenship and immigration system more modern, efficient, and flexible to Canada’s labour market needs. A department-wide priority, GCMS will ultimately provide a single, integrated case management application processing capability from first contact with clients to final disposition of their case. The current case processing system is unable to sustain and support new technologies to provide better client service, effectively manage inventories, or improve program integrity.

Project Phases

GCMS was granted preliminary project approval by Treasury Board in 2001. In September 2004, it was deployed to the Citizenship line of business. Since that time, it has supported the effective delivery of legislative changes, such as Adoptions, Lost Canadians, and new Citizenship rules.

As a result of independent reviews, GCMS underwent a project assessment and a revised go–forward plan was developed with a reduced scope. In August 2008, Treasury Board granted approval for GCMS Release 2. Laying the foundation for future business improvements, once GCMS is fully deployed, it will support 100% of citizenship and more than 85% of immigration applications.

Leading and Participating Departments and Agencies

Lead Department	Citizenship and Immigration Canada
Contracting Authority	Canada Border Services Agency
Participating Departments	Public Works and Government Services Canada
Prime Contractor	None (The Department is responsible for system integration.)

Major Milestone	Date
Treasury Board approves funding for the GCMS project at the same time as CIC’s Treasury Board submission on the implementation of policy reforms and the new IRPA.	August 2000
Treasury Board grants Preliminary Project Approval and major Crown project designation to the GCMS.	March 2001
Treasury Board grants Effective Project Approval (EPA) to the GCMS.	January 2002
Request for proposal for the acquisition of a commercial, off-the-shelf software package for case management posted for tender by Public Works and Government Services Canada.	February 2002
Contract for the off-the-shelf software package for case management awarded.	March 2003
Treasury Board grants amended EPA to the GCMS to address the impact of procurement delays.	October 2003
The first GCMS business component (Citizenship) is implemented.	September 2004
Treasury Board grants a second amendment to the EPA to address the impact of cumulative slippage that includes critical new requirements in project scope, and provides for an incremental deployment approach.	September 2005
Completion of a System Under Development audit of the GCMS project.	November 2005
Treasury Board grants a third amendment to the EPA to address a wording anomaly with regard to the GST.	December 2006
Independent review indicates the need to assess project status and review options for completing GCMS objectives.	December 2006
Treasury Board grants a fourth amendment to the EPA to undertake this assessment and to develop a revised go-forward plan.	February 2007
Treasury Board grants a fifth amendment to the EPA, extending the time frame for completion of a substantive go-forward plan to late fiscal 2007–2008.	October 2007
Independent review validates project’s recovery plan and project team’s readiness to deliver.	December 2007
Treasury Board grants a sixth amendment to the EPA with a reduced scope for the second release of GCMS.	August 2008
Deployment of GCMS Release 2 to Citizenship users	May 2010
Deployment of GCMS Release 2 to first international mission	June 2010

Progress Report and Explanation of Variances

• As of March 31, 2009, GCMS Release 2 is within budget and on schedule to deploy to its first international mission in June 2010.
• On July 29, 2008, Treasury Board met to discuss GCMS. Approval was granted through an addendum in August 2008 for an extension of the project authority to March 31, 2011, and an increase of the total authority to $387 million (including GST). Consistent with recommendations from independent reviews conducted between December 2006 and December 2007, the project will be completed with a reduced scope focusing on systems used by operations overseas.
• The GCMS project has faced considerable challenges, adding to the cost and time needed to complete the project, including:
  • an overly ambitious scope with no initial phased delivery;
  • a change of government direction to commercial off-the-shelf software;
  • splitting of immigration with the creation of the Canada Border Services Agency;
  • amendments to Immigration and Refugee Protection Act, representing a major change in the administration of the immigration system; and
  • a need to respond to increased security risks, while respecting privacy.

Table 5 : Details of Transfer Payment Programs (TPPs)

			2008–2009
Program Activity ($ Millions)	Actual Spending 2006-2007	Actual Spending 2007-2008	Planned Spending	Total Authorities	Actual Spending
Integration Program – Grants
Grant for the Canada-Quebec Accord [a]	193.9	198.2	216.0	226.0	226.0
Institute for Canadian Citizenship	3.0	0.0	0.0	0.0	0.0
Total Grants	196.9	198.2	216.0	226.0	226.0
Canada’s Role in International Migration and Protection – Contributions
Migration Policy Development	0.4	0.3	0.3	0.7	0.7
International Organization for Migration	1.1	1.1	2.0	1.6	1.4
Integration Program – Contributions
Host Program [b]	5.0	8.1	14.5	15.6	15.6
Immigrant Settlement and Adaptation Program [c]	70.2	115.1	192.9	192.9	181.2
Resettlement Assistance Program [d]	44.1	52.9	49.6	51.6	51.6
Contributions to Provinces [a]	82.8	97.6	134.6	134.6	134.6
Language Instruction for Newcomers to Canada [e]	122.3	152.7	274.8	254.1	172.2
Total Contributions	325.9	427.8	668.7	651.1	557.3
Total Transfer Payments [f]	522.8	626.0	884.7	877.1	783.3

Table 8: Sustainable Development Strategy

In June 2008, a new Federal Sustainable Development Act (FSDA) came into force and replaced the Auditor General Act as the framework for sustainable development. In light of these changes, in 2008–2009, CIC shifted its focus from its previous Sustainable Development Strategy (SDS) IV 2007–2010. CIC is now focusing on supporting the development of the federal SDS and laying the foundations to align a new departmental SDS with this broader strategy.

The new Act requires the Minister of the Environment to lead the development of a federal SDS that be tabled by spring 2010 and updated every three years. In addition, by spring 2011, other government departments will be required to develop, table, and update every three years, departmental strategies that align with the federal SDS.

To position itself for this alignment, and to build on the lessons learned from previous strategies and the recommendations made by the Commissioner of the Environment and Sustainable Development, CIC focused its efforts in 2008–2009 on laying the groundwork to develop a departmental sustainable development policy framework. In doing this, CIC aimed to bring together the full suite of relevant policy instruments, strengthen the clarity of requirements and associated roles and responsibilities, and enhance effective monitoring and support to enable CIC to continue fulfilling its commitments.

Table 9: Green Procurement

Meeting Policy Requirements

Green Procurement Targets

Tableau 10 : Réponse aux comités parlementaires et aux vérifications externes

Réponse aux comités parlementaires

2e session de la 39e législature Rapport 10 : Réglementer les consultants en immigration Le 12 juin 2008, le Comité permanent de la citoyenneté et de l’immigration a présenté son rapport à la Chambre des communes. Dans ce rapport, le Comité a fait neuf recommandations concernant la réglementation des consultants en immigration au Québec; la réaction face aux inquiétudes des consultants en immigration en ce qui a trait à la Société canadienne de consultants en immigration; la solution au problème des consultants « fantômes »; l’application des normes; et la solution au problème des représentants non autorisés à l’extérieur du Canada. Le Comité a demandé une réponse complète au rapport. Toutefois, en raison de la dissolution du Parlement, le 7 septembre 2008, le gouvernement n’a pas pu déposer sa réponse. On peut consulter le rapport du Comité à l’adresse suivante : http://www2.parl.gc.ca/HousePublications/Publication.aspx?DocId=3560686&Mode=1&Parl=39&Ses=2&Language=F

Réponse aux rapports de la vérificatrice générale, y compris du commissaire à l’environnement et du développement durable

Bureau du vérificateur général du Canada (BVG) Mai 2008, chapitre 1 — La gestion des frais imposés par certains ministères et organismes Le BVG a examiné treize frais différents imputés aux particuliers ou aux organisations pour un bien, un service ou l’utilisation d’installations, par six ministères et organismes du gouvernement fédéral, dont CIC. Dans le cadre de la vérification, le BVG a examiné les frais imputés par CIC relativement au droit de résidence permanente, au traitement des demandes de résidence permanente ainsi qu’au droit de citoyenneté. Les pratiques de CIC ont fait l’objet de deux recommandations. Le BVG a recommandé l’établissement de systèmes et de pratiques officiels de révision périodique des frais, afin d’examiner la possibilité de modifier la valeur ou les coûts associés aux frais, entre autres choses, et d’envisager l’adoption de mesures pour améliorer la transparence dans la facturation des frais ayant fait l’objet de cette vérification, au moyen de rapports publics plus complets concernant les renseignements sur le rendement financier et non financier du Ministère. CIC a accepté ces recommandations. Pour en savoir plus sur ce rapport : http://www.oag–bvg.gc.ca/internet/Francais/parl_oag_200805_01_f_30697.htm Mai 2008, chapitre 7 — Les détentions et les renvois — Agence des services frontaliers du Canada Le BVG a examiné si l’Agence des services frontaliers du Canada (ASFC) et CIC ont clairement formulé leurs responsabilités respectives en ce qui a trait à l’application de la Loi sur l’immigration et la protection des réfugiés (LIPR) et à la communication des renseignements sur la détention et le renvoi de personnes. Le BVG a également examiné si l’ASFC gère la détention de personnes de façon cohérente, conformément à ses politiques et normes et dans le strict respect des principes d’économie, et si l’organisme procédait au renvoi de ces personnes sans gaspillage de fonds publics et en se fondant sur les risques qu’elles présentent. CIC a fait l’objet d’une recommandation dans le cadre de cette vérification. Le BVG a recommandé que l’ASFC et CIC élaborent et mettent en œuvre, chacun de leur côté, des processus visant à assurer la qualité du programme de permis de séjour temporaire, mis en œuvre conjointement en vertu de la LIPR. L’ASFC et le Ministère ont accepté. Pour en savoir plus sur ce rapport : http://www.oag–bvg.gc.ca/internet/Francais/parl_oag_200805_07_f_30703.html Mars 2009, chapitre 1 — La sécurité nationale : l’échange de renseignements et d’information La vérification visait à déterminer si le gouvernement a fait des progrès appréciables dans la mise en œuvre de la recommandation de la section ayant pour titre Les activités de surveillance indépendante visant les organismes de sécurité et de renseignement, dans le rapport du BVG de novembre 2003, chapitre 10, Autres observations de vérification, et par rapport à d’autres recommandations tirées du rapport de mars 2004, chapitre 3, La sécurité nationale au Canada — L’initiative de 2001 en matière d’antiterrorisme. CIC constituait l’un des 17 ministères, organisations et organismes d’examen qui étaient visés par la vérification. Aucune recommandation n’a été formulée à l’endroit de CIC. Pour en savoir plus sur ce rapport : http://www.oag–bvg.gc.ca/internet/Francais/parl_oag_200903_01_f_32288.html Commissaire à l’environnement et au développement durable (CEDD) Décembre 2008, chapitre 4 — Le rapport annuel sur les stratégies de développement durable Dans le cadre de la surveillance annuelle des engagements des stratégies par le CEDD, la mise en œuvre d’engagements choisis dans les stratégies de développement durable de 2007–2009 de 11 organisations (y compris CIC) a été examinée. En général, il s’agissait d’un seul engagement par ministère. CIC n’a pas été en mesure de fournir la preuve que son personnel avait obtenu les résultats attendus ou qu’il avait planifié et surveillé les progrès de façon efficace, ni qu’il avait effectué le suivi nécessaire par rapport à l’engagement choisi dans le cadre de la vérification. On n’a formulé aucune recommandation. Pour en savoir plus sur ce rapport : http://www.oag–bvg.gc.ca/internet/Francais/parl_cesd_200812_04_f_31821.html

Vérifications externes (Nota : Ces vérifications se rapportent aux autres vérifications externes faites par la Commission de la fonction publique du Canada et par le Commissariat aux langues officielles.)
Aucune vérification concernant CIC.

Tableau 11a : Vérifications internes

Titre de la vérification interne	Type de vérification	État	Date d’achèvement	Hyperlien vers le rapport
Vérifications achevées en 2008–2009
Vérification des bureaux intérieurs de la Région du Grand Toronto–Ouest	Assurance – Programmes	Terminée	Octobre 2008	http://www.cic.gc.ca/francais/ressources/verification/rgt–ouest.asp
Vérification du Centre de traitement des demandes de Mississauga	Assurance – Programmes	Terminée	Octobre 2008	http://www.cic.gc.ca/francais/ressources/verification/mississauga.asp
Vérification du programme d’immigration de Beijing	Assurance – Programmes	Terminée	Octobre 2008	Vérification du programme d’immigration de la mission canadienne à Beijing
Vérification des bureaux intérieurs — bureau de Calgary	Assurance – Programmes	Terminée	Novembre 2008	http://www.cic.gc.ca/francais/ressources/verification/calgary.asp
Vérification de la gouvernance des technologies de l’information	Assurance – Technologies de l’information	Terminée	Quatrième trimestre 2008–2009	À déterminer
Suivi des vérifications de l’année précédente	Assurance	Terminée	Troisième trimestre 2008–2009	S.O.
Vérifications en cours en 2008–2009
Vérification des formulaires contrôlés	Assurance – Contrôles internes	Rapport	Premier trimestre 2009–2010	À déterminer
Vérification de la gouvernance — Région de l’Ontario	Assurance	Rapport	Premier trimestre 2009–2010	À déterminer
Vérification du Télécentre	Assurance – Programmes	Rapport	Deuxième trimestre 2009–2010	À déterminer
Vérification du programme d’immigration de Tokyo	Assurance – Programmes	Rapport	Deuxième trimestre 2009–2010	À déterminer
Vérification des demandes de résidence temporaire dans les bureaux intérieurs	Assurance – Programmes	Rapport	Deuxième trimestre 2009–2010	À déterminer
Vérification du programme d’immigration de Hong Kong	Assurance – Programmes	Rapport	Deuxième trimestre 2009–2010	À déterminer
Vérification de la gouvernance — Région du Québec	Assurance – Programmes	Rapport	Deuxième trimestre 2009–2010	À déterminer
Programme d’intégration : Administration des subventions et contributions — Programmes d’établissement	Assurance – Programmes	Examen	Troisième trimestre 2009–2010	À déterminer
Programme d’intégration : Administration des subventions et contributions — Programmes de réétablissement	Assurance – Programmes	Examen	Troisième trimestre 2009–2010	À déterminer
Programme fédéral de santé intérimaire	Assurance – Programmes	Examen	Troisième trimestre 2009–2010	À déterminer

 

Tableau 11b : Évaluations

Titre de l’évaluation	Type de programme	État (au 31 mars 2009)
Programmes d’immigration
Évaluation du Programme des travailleurs qualifiés (fédéral)	Budget de fonctionnement	En cours
Examen du rendement du programme de cartes de résident permanent	Budget de fonctionnement	Terminée
Programmes des résidents temporaires
Évaluation du programme des étudiants étrangers	Budget de fonctionnement	En cours
Rôle du Canada dans la gestion des migrations internationales et la protection
Évaluation du Programme d’élaboration de politiques en matière de migration	Contribution	Terminée
Programmes des réfugiés
Examen du rendement des réformes administratives du système de réfugiés	Budget de fonctionnement	Terminée
Programmes d’intégration
Évaluation du programme des Cours de langue pour les immigrants au Canada	Contribution	En cours
Évaluation du Programme d’établissement et d’adaptation des immigrants	Contribution	En cours
Évaluation du Programme d’accueil	Contribution	En cours
Évaluation de l’Initiative de développement de collectivités accueillantes	Contribution	En cours
Autres programmes
Évaluation de la composante de transfert des connaissances de Metropolis II	Budget de fonctionnement	En cours
Évaluation du Programme de surveillance médicale	Budget de fonctionnement	En cours
Programmes et services internes
Examen du rendement des améliorations des capacités de la Sécurité de CIC	Budget de fonctionnement	Terminée
Initiatives horizontales
Évaluation du programme sur les crimes de guerre — Responsabilité du ministère de la Justice	Budget de fonctionnement	Terminée
Résumé des activités de sécurité publique et d’antiterrorisme (SPAT) — Responsabilité de CIC	Budget de fonctionnement	Terminée