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Section II: Analysis of Program Activity by Strategic Outcome
Strategic Outcome – Fair and impartial resolution of disputes related to internal appointments and lay-offs in the Government of Canada.
Program Activity: Adjudication and mediation of complaints filed under the Public Service Employment Act.
Program Activity Description
Pursuant to the new Public Service Employment Act, the mandate of the Public Service Staffing Tribunal is to consider and dispose of complaints stemming from an internal appointment, the implementation of a corrective measure ordered by the Tribunal, the revocation of an appointment or a lay-off.
In considering whether a complaint relating to an internal appointment or a lay-off is substantiated, the Tribunal may interpret and apply the Canadian Human Rights Act. If the Tribunal finds that the complaint is founded, it may order that compensation be paid. The Tribunal may also provide mediation services at any stage of a proceeding in order to resolve a complaint.
Financial Resources ($ thousands)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 3,838 | 3,838 | 3,838 |
Human Resources (Full-Time Equivalent – FTE)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 28 | 28 | 28 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Tribunal's decisions are timely, sound and well-reasoned | Percentage of decisions where reasons are issued within four months of the hearing | 80% |
| Percentage of Tribunal decisions upheld on judicial review | 95% | |
| Optimal utilization of Tribunal's dispute resolution services by parties | Percentage of mediations resulting in withdrawal of complaint | 70% |
Program Activity: Internal Services
Program Activity Description
Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization.
These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Material Services; Acquisition Services; and Travel and Other Administrative Services.
Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.
Financial Resources ($ thousands)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 1,589 | 1,589 | 1,589 |
Human Resources (Full-Time Equivalent – FTE)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 10 | 10 | 10 |
Planning Highlights
Settlement conference and mediation via telephone/videoconference
Following a successful pilot in 2011–12, the Tribunal is integrating the use of telephone and videoconferencing for settlement conferences and mediation.
In so doing, the Tribunal has aligned itself with the Government of Canada’s new Directive on the Management of Expenditures on Travel, Hospitality and Conferences wherein departments are asked to maximize effectiveness in meeting their organizational mandate while minimizing costs and getting value for money.
Resolving complaints informally not only contributes to improved dialogue but often results in a withdrawal of the complaint. It also allows the Tribunal to reduce the number of hearings held which in turn translates into reduced costs for travel, hearing rooms, interpretation and translation.
Expedited hearing process pilot project
The Tribunal will pilot an expedited hearing process aimed at offering parties the option of an expedited process in certain circumstances. The total hearing time for the process would not exceed one day and may be done through videoconferencing with written reasons issued within a few weeks.
Case management system development
Collaborate with the Treasury Board Secretariat Chief Officer Information Branch and quasi-judicial agencies to develop an enterprise-wide case management system. If necessary, the Tribunal will consider alternative options for developing a case management system.
Human resources
Foster a workplace where people feel valued and know the importance of their contribution by ensuring all employees are aware and understand the Tribunal’s objectives in the context of the Tribunal’s strategic plan and how they contribute to its achievement.
Continue to ensure appropriate and timely communications; offering learning opportunities for staff and ensuring employees and members have a sound knowledge of the Tribunal’s mandate and role within the Government of Canada.
Engage employees by providing awareness of the Tribunal’s new mandate and values and by collaboratively developing its new code of conduct, values and ethics.
Internal processes
Leverage information from the case management system to monitor the time for issuing decisions and adjust internal procedures to ensure the optimal use of resources.
Implement Treasury Board Secretariat accessibility and usability directives, standards and tools for web applications.
Ensure succession strategy includes documenting processes and managing corporate information.
