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Section II: Analysis of Program Activities by Strategic Outcome(s)

Strategic Outcome

The Board’s strategic outcome is fair decision-making to provide proper incentives for the creation and uses of copyrighted works.

Program Activity: Copyright Tariff Setting and Issuance of Licences

Financial Resources ($ thousands)

2012-2013	2013-2014	2014-2015
2,526	2,526	2,526

Human Resources (Full-Time Equivalent – FTE)

2012-2013	2013-2014	2014-2015
14	14	14

Program Activity Expected Results	Performance Indicators	Targets
Fair and Equitable Tariffs and Conditions	Percentage of tariff decisions published within 12 months Percentage of licences issued within 45 days Level of satisfaction of stakeholders	70% of tariff decisions will be published within one year 70% of licences will be issued within 45 days 70% satisfaction rate

Planning Highlights

To ensure fair decision-making, the Board will periodically measure stakeholders’ satisfaction. A formal survey will be conducted either electronically or by telephone. The survey will assess the degree of satisfaction of its stakeholders with regard to the services it provides as part of a process leading to the issuance of a licence when the copyright owner cannot be located.

In addition, the Board will hold consultations meetings with its stakeholders to assess satisfaction as part of the process leading to the certification of a tariff.

With respect to the survey of the stakeholders’ satisfaction with the Board’s services, the Board believes that an initial satisfaction rate target of 70 per cent is reasonable, considering that it will be the first time such a survey is administered.

Improving the efficiency of the regulatory process involves continual refinements in scheduling of witnesses, establishing and communicating the parameters of the hearing to participants, consulting with key stakeholders and developing codes of hearing practice and related guidelines for the conduct of hearings. By improving the efficiency of the tariff hearing process, this activity is expected to contribute to the objective of reducing the regulatory burden.

With respect to the number of months before a tariff decision is issued, the Board believes that a target of 12 months should be set for the next fiscal year, with a complying percentage of 70 per cent. Considering that the Board’s resources have recently increased, it would be unrealistic to set a shorter target. However, in the next few years, as new personnel are added, the Board will re-examine the possibility of reducing the 12-month target.

In addition, pursuant to section 77 of the Act, the Board may grant licences that authorize the use of published works, fixed performances, published sound recordings and fixed communication signals if the copyright owner cannot be located. Since 1989, the Board has issued 214 such licences. The Board’s objective with respect to this activity is to issue licences in a timely manner. Therefore, we will also gather data on the number of months between the date when a particular licence file is closed, and the date of issuance of the licence.

De plus, l’article 77 de la Loi prévoit que la Commission peut délivrer une licence autorisant l’accomplissement de tout acte à l’égard d’une oeuvre publiée ou d’une fixation d’une prestation, d’un enregistrement sonore publié ou d’une fixation d’un signal de communication lorsque le titulaire du droit d’auteur est introuvable. Depuis 1989, la Commission a délivré 214 licences de ce genre. L’objectif de la Commission par rapport à cette activité est de délivrer des licences en temps opportun. Nous colligerons donc des informations à l’égard du nombre de mois entre la date de complétion d’un dossier de licence particulier et la date de délivrance de la licence.

With respect to the number of months before a licence is issued, the Board believes that a delay of 45 days between the file completion date and the issuance of the licence is appropriate, and that this delay should be met in at least 70 per cent of the files. Again, as new resources are added to this area, the Board will reexamine the possibility of reducing the 45-day target.

Program Activity: Internal Services

Financial Resources ($ thousands)
2012-2013	2013-2014	2014-2015
592	592	592

Human Resources (Full-Time Equivalent – FTE)
2012-2013	2013-2014	2014-2015
2	2	2

Planning Highlights

This activity deals with financial and materiel management policies, systems, processes and standards. In implementing these policies, compliance with Parliament's requirements for financial stewardship and probity must be ensured. This activity also encompasses the responsibility of providing human resource services.

The Board receives timely support from internal services, namely: finance; human resources; communications; information management and information technology. This activity contributes to the creation of an environment that will allow the Board to fulfill its mandate and realize its objective.

In 2012-13, Internal Services will establish a human resources plan that provides for the staffing of some positions, notably a legal counsel, an economist, and a director of research and analysis. Some work on these hiring processes was done during 2011-12, but the work will continue into 2012-13.

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