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Section II: Analysis of Program Activities by Strategic Outcome
Strategic Outcome:
Multilateral meetings of First Ministers, Ministers and Deputy Ministers are planned and conducted flawlessly.
Program Activity: Conference Services
Program Activity Description
Provision of expert, impartial support services for the planning and conduct of First Ministers, Ministers and Deputy Ministers level federal-provincial-territorial and provincial-territorial conferences.
The CICS does not convene intergovernmental meetings. It is called upon to respond to decisions taken by governments to meet on key national or specific issues. Decisions concerning the location of such meetings, their number in a given fiscal year, their timing and duration, are all factors beyond the control of the Secretariat. The level of CICS expenditures for each fiscal year is, however, directly affected by these factors.
Over the next three years, the Secretariat has the capacity of serving approximately 100 conferences per year.
Financial Resources ($ millions)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 4.5 | 4.5 | 4.5 |
Human Resources (Full-Time Equivalent—FTE)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 24 | 24 | 24 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Flawlessly planned and conducted events. | Survey results, client satisfaction letters, number of client departments utilizing the services are maintained or expanded. | 90% satisfaction - High degree of stakeholder trust and confidence in CICS’ institutional independent role and high degree of satisfaction with CICS services. |
Program Activity: Internal Services
Program Activity Description
Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.
Financial Resources ($ millions)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 2.1 | 2.1 | 2.1 |
Human Resources (Full-Time Equivalent—FTE)
| 2012-13 | 2013-14 | 2014-15 |
|---|---|---|
| 12 | 12 | 12 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Effective support of the needs of programs and other corporate obligations. | Favorable survey results, audit reports, central agencies reports. | To maintain customer satisfaction and to ensure timely and accurate delivery of reports to central agencies. |
| Provide sound management and careful stewardship of assets, financial and human resources, and IT services, in accordance with principles of modern controllership. | Positive reviews and audit results. | Strong evidence of sound management in these regards. |
Planning Highlights
Maintaining the highest degree of customer satisfaction, meeting corporate obligations and demonstrating sound management will continue to be the Secretariat’s ultimate objectives for fiscal year 2012-13. The Secretariat is planning to integrate new technologies throughout the agency in order to enhance communication, develop a more modern array of services and improve management practices to ultimately achieve the following strategic priorities:
- Maintain and enhance partnerships with clients to ensure that the Secretariat remains the preferred choice of governments for senior-level intergovernmental conference support;
- Select and adopt new instruments in order to continue to improve CICS’ delivery model so that it remains viable and relevant to clients; and
- Strengthen internal management practices by means of modernizing activities, enhancing stewardship and shared services opportunities.
The Conference Services program is responsible for the delivery of flawlessly planned and conducted events. The Internal Services program is expected to support the organization in meeting its mandate through sound management and careful stewardship of assets, financial and human resources, and IT services.
In order to evaluate its performance, the Secretariat will continue to analyze and report on various client survey results, client satisfaction letters, audit results and reviews in relation to the identified targets. In addition, the Secretariat will also develop new evaluation tools in order to better assess its operational and internal services.
