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Section II: Analysis of Program Activities by Strategic Outcome

Strategic Outcome

The OCI has a single strategic outcome which is “the problems of offenders in the federal correctional system are identified and resolved in a timely fashion” is supported by its main program activity “Ombudsman to federal offenders”. 

The table below describes how the organization’s main program activity aligns to the Strategic Outcome, and how the organization plans to measure success and ultimately benefit Canadians.

Program Activity by Strategic Outcome

Program Activity : Ombudsman to federal offenders

Human Resources (FTEs) and Planned Spending ($ thousands)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
30	3,434	32	3,722	32	3,722

Program Activity Expected Results	Performance Indicators	Targets
To provide responsive and timely Ombudsman services to federal offenders	Percentage of completed institutional visits	100% completion rate as per OCI policy and service delivery standards
	Percentage of responses to individual offender complaints (closed cases) by timeframe	100% completion rate as per OCI policy and service delivery standards
	Percentage of usage by inmate population of OCI services as indicated by the number of interviews and contacts as per DATIS entries	Increased percentage of usage in comparison to fiscal year 2009-10
	Percentage of acceptance by CSC of OCI recommendations on key systemic areas of offender concern	100% of all recommendations made to the CSC are accepted in whole or in part
	Number of section 19 and Use of Force cases reviewed	100% completion rate as per OCI policy and service delivery standards

Planning Highlights

The assumptions found in this Report on Plans and Priorities stem from an ongoing strategic planning exercise in which a review of investigative procedures and practices is being completed with a view to confirming the organization’s alignment with its mandate. From this exercise, five corporate priorities - mental health issues, Aboriginal issues, preventable deaths in custody, program access and conditions of confinement were identified as investigative priorities and a focal point for the organization. In addition, the Office will continue its work as it relates to federally sentenced women.  

Going into the first year of this Plan, the organization will house a full complement of investigative staff that will contribute to the delivery of the mandate, bolster systemic investigations and continue to effectively respond to individual offender complaints. It is expected that turnover may begin to occur in year two of this Plan as this will coincide with the third and fourth year of employment for several individuals hired since 2009-2010. In preparation for this possibility, the organization will rely on the ongoing establishment of pools of qualified candidates at every level within the investigative stream.

Benefits for Canadians

The Office of the Correctional Investigator provides Canadians with timely, independent, thorough and objective investigations into problems of offenders to ensure a safe, secure, fair, equitable, humane, reasonable and effective correctional environment. By the very nature of the organization’s mandate, Canadians benefit when an offender’s human rights are upheld and correctional programs contribute towards his/her timely and effective reintegration into society. The Office and the work performed by staff contribute toward this positive outcome.

Program Activity: Internal Services

Human Resources (FTEs) and Planned Spending ($ thousands)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
4	858	4	930	4	930

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