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Section II – Analysis of Program Activities by Strategic Outcome
Analysis by Program Activity
Program Activity Description:
Provision of expert, impartial support services for the planning and conduct of First Ministers, Ministers and Deputy Ministers level federal-provincial-territorial and provincial-territorial conferences.
The CICS does not convene intergovernmental meetings. It is called upon to respond to decisions taken by governments to meet on key national or specific issues. Decisions concerning the location of such meetings, their number in a given fiscal year, their timing and duration, are all factors, beyond the control of the Secretariat. The level of CICS expenditures for each fiscal year is, however, directly affected by these factors.
Over the next three years, the Secretariat projects serving approximately 110 to 120 conferences per year.
Program Activity: Conference Services
| Human Resources (FTEs) and Planned Spending ($ millions) | |||||
|---|---|---|---|---|---|
| 2009–10 | 2010–11 | 2011–12 | |||
| FTEs | Planned Spending | FTEs | Planned Spending | FTEs | Planned Spending |
| 20 | 4.3 | 20 | 4.3 | 20 | 4.3 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Flawlessly planned and conducted events. | Survey results, client satisfaction letters, number of client departments utilizing the services is maintained or expanded. | To maintain the highest degree of customer satisfaction |
Program Activity Description:
Provision of support, in managerial, financial, administrative, information management, information technology and human resources, to the agency in the performance of its mandate.
Program Activity: Internal Services
| Human Resources (FTEs) and Planned Spending ($ millions) | |||||
|---|---|---|---|---|---|
| 2009–10 | 2010–11 | 2011–12 | |||
| FTEs | Planned Spending | FTEs | Planned Spending | FTEs | Planned Spending |
| 16 | 2.2 | 16 | 2.2 | 16 | 2.2 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Effective support of Conference services in providing services to senior level intergovernmental meetings and to the Executive branch in meeting the organization’s corporate obligations, as an agency of the government of Canada. Internal support activities enable Conference Services to deliver high quality services to governments. Internal Services is also instrumental in delivering timely and accurate reports to central agencies within prescribed deadlines. | Favourable client survey results, audit reports, central agencies reports. | Ensuring the highest degree of satisfaction in meeting client needs and in meeting the agency’s corporate obligations. |
| Provide sound management and careful stewardship of assets, financial and human resources, and IT services, in accordance with principles of modern controllership. | Positive reviews and audit results | Strong evidence of sound management in these regards. |
RPP – Planning Highlights
The Secretariat will benefit from the increasingly standardized and strategic practices garnered from the Integrated Business Human Resources Plan and implementation of Best Practices principles.
Improvement of human resources practices within Conference Services through strategic recruiting and systematic training and mentorship will heighten the capabilities of CICS to reach the objective of flawlessly serving senior level intergovernmental meetings.
The CICS Modernization Implementation Plan will operationalize a series of improvement to the CICS business environment, designed to modernize the management of human resources and the management of key business processes. This will assist CICS reflect on how priorities and directions ought to be set, how allocation and reallocation decisions ought to be made, and how progress ought to be coordinated and managed to achieve the strategic outcomes expected.
CICS will also maintain a sound overall approach to its unique collection of intergovernmental conference documents, which span virtually every sector of intergovernmental activity, and is the only comprehensive archive of its kind in Canada.
CICS’ key priority for 2009-10 will continue to be that of planning, conducting and serving intergovernmental conferences at the most senior level in response to requests by governments.
Benefits to Canadians
The planning and conducting of multilateral meetings of First Ministers, Ministers and Deputy Ministers is a service which elevates a core principle of democratic society, communication, and is a critical component of the workings of the Canadian federation.
By skilfully and professionally executing planning and delivery of these meetings, CICS allows these entities to address pertinent issues without getting distracted by process, with significant risk of error and omission taken out of the equation by tapping into our experience and impartiality, and with efficiency and effectiveness enhanced by technical expertise and an understanding of what should be done and when.
The interests of every Canadian are represented by several levels of government within their respective jurisdiction. The success of each level in meeting its mandates is dependent on the successes of the whole in determining the course on national and provincial/territorial policies, and addressing these needs through cooperation and negotiation.
As a multilateral body dedicated to supporting events that give rise to, and support the spirit of cooperation and negotiation among governments, CICS seeks to execute its part in these processes to maximum effect, producing an environment wherein the opportunity for rational discourse and optimal decision-making is at its highest, to the benefit of all Canadians.
