This page has been archived.
Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.
The original version was signed by
The Honourable Leona Aglukkaq, P.C., M.P.
Minister of Health and Minister of the Canadian Northern Economic Development Agency
Section I: Organizational Overview
Section II: Analysis of Program Activities by Strategic Outcome
Section III: Supplementary Information
Section IV: Other Items of Interest
As Minister of the Canadian Northern Economic Development Agency (CanNor), I am pleased to present to Parliament and to Canadians the 2010-2011 Departmental Performance Report (DPR). This is CanNor’s first DPR since the Agency was created in 2009.
CanNor is an important element of Canada’s Northern Strategy. The work that the Agency is doing is helping to further develop a strong and diversified Northern economy which benefits those who live, work and support their families in the territories. Economic prosperity in the North provides a foundation for the well being of Northerners, while benefiting all Canadians.
Fiscal year 2010-2011 was the Agency’s first full year of operation. It was a year of establishing operational foundations, delivering on key commitments, and setting the stage for the Agency’s future efforts. Regional offices were up and running in all three territorial capitals and the Agency’s headquarters office was established in Iqaluit. In May, the Northern Projects Management Office (NPMO) opened its doors for business, with its main office situated in Yellowknife and regional representation in all three territories.
CanNor successfully delivered its core programs which include the Strategic Investments in Northern Economic Development program, as well as Aboriginal business and economic development programs. In addition, under Canada’s Economic Action Plan, CanNor effectively delivered the Community Adjustment Fund and the Recreational Infrastructure Canada program in the three territories. At the same time the NPMO has begun efforts to serve as a “one-stop shop” for major Northern projects, working to facilitate timely regulatory approvals and an understanding of how to do business in the North.
CanNor will build on the momentum of its first full year of operation by continuing to work with other federal departments, territorial governments, First Nations, Métis, Inuit and all northern stakeholders to leverage investments in the North. CanNor, along with its partners, is committed to the common objective of advancing sustained economic development and success in Canada’s vast northern territories.
The Honourable Leona Aglukkaq, P.C., M.P.
Minister of Health and Minister of the Canadian Northern Economic Development Agency
The Canadian Northern Economic Development Agency (CanNor) works to help develop a diversified, sustainable and dynamic economy across Canada’s three territories, while contributing to the Canada’s prosperity. CanNor fosters growth and development in the North by delivering economic development programs and by collaborating with and aligning the efforts of partners in northern and southern Canada to respond to economic challenges and opportunities in the North. The Agency also coordinates the activities of other federal departments to maximize their collective impact — particularly federal regulators in relation to major project development — in the North, bringing insight, knowledge and partnerships together.
The 2008 Speech from the Throne committed to establishing Canada’s first stand-alone agency dedicated to northern economic development. In January 2009, CanNor was announced in the federal budget. The Agency was formally created eight months later in August 2009 when Prime Minister Stephen Harper announced the creation of CanNor and the establishment of its headquarters in Iqaluit. CanNor has since established offices in all northern capitals and a liaison office in Ottawa.
In May of 2010, CanNor marked an important milestone with the opening of the Northern Projects Management Office (NPMO). The NPMO program, which is aligned with the Government’s Action Plan on Regulatory Reform, supports economic development in the North by coordinating federal regulators and working to ensure the timeliness, transparency and predictability of federal regulatory processes on major northern projects. Further, the NPMO has an important role in helping federal departments and project proponents undertake Aboriginal consultation in the territories.
The Agency’s suite of programs includes the Strategic Investments in Northern Economic Development (SINED) program, Aboriginal economic development programs in collaboration with Aboriginal Affairs and Northern Development Canada (AANDC), infrastructure programming on behalf of Infrastructure Canada, and an economic development initiative for official language minority communities on behalf of Industry Canada. CanNor also works closely with Human Resources and Skills Development Canada (HRSDC) on interventions targeting workplace skills needed for the growing northern economy. CanNor is also the host department for the Northern Regional Federal Councils in the territories.
CanNor has a unique perspective on the North through its many partnerships and networks of contacts, its established presence in each territory, and broad perspective on the economic challenges and opportunities across the North. CanNor’s ability to bring together diverse interests to help set the course for northern economic development is rooted in its work with federal departments and agencies, territorial governments, community organizations, industry associations, Aboriginal groups and governments, and businesses operating in the North. It is through these relationships that the Agency delivers its programs. These relationships and networks also position the Agency to convene diverse interests on issues in the northern economy and promote collective action in response to economic opportunities and challenges in the North.
Strategic Outcome: Developed and diversified territorial economies that support prosperity for all Northerners.
The Program Activity Architecture (PAA) provided below is designed to support the achievement of this outcome. It was developed as part of CanNor's work to complete the Agency's first Management, Resources and Results Structure. The PAA reflects the current programs and activities of CanNor, but may change over time to accommodate evolution in the Agency's roles, responsibilities, programs and activities.
Exceeded: More than 100 per cent of the expected level of performance (as evidenced by the indicator and target or planned activities and outputs) for the expected result or priority identified in the corresponding Report on Plans and Priorities (RPP) was achieved during the fiscal year.
Met all: 100 per cent of the expected level of performance (as evidenced by the indicator and target or planned activities and expected outputs) for the expected result or priority identified in the corresponding RPP was achieved during the fiscal year.
Mostly met: 80 to 99 per cent of the expected level of performance (as evidenced by the indicator and target or planned activities and expected outputs) for the expected result or priority identified in the corresponding RPP was achieved during the fiscal year.
Somewhat met: 60 to 79 per cent of the expected level of performance (as evidenced by the indicator and target or planned activities and outputs) for the expected result or priority identified in the corresponding RPP was achieved during the fiscal year.
Not met: Less than 60 per cent of the expected level of performance (as evidenced by the indicator and target or planned activities and outputs) for the expected result or priority identified in the corresponding RPP was achieved during the fiscal year.
Not Yet Assessed: Unable to assess performance status because baseline targets have not yet been established.
CanNor’s one strategic outcome is: Developed and diversified territorial economies that support prosperity for all Northerners. The program activities identified against the operational and management priorities in the following tables fall under this strategic outcome.
Priority | Type | Program Activity |
---|---|---|
Excellence in Program Delivery | New [Note 1] |
Business Development and Community Development |
Status: Somewhat Met | ||
|
Priority | Type | Program Activity |
---|---|---|
Building a strong agency | New | Policy, Advocacy and Co-ordination |
Status: Somewhat Met | ||
|
Priority | Type | Program Activity |
---|---|---|
Building Relationships | New | Policy, Advocacy and Co-ordination |
Status: Somewhat Met | ||
|
Priority | Type | Program Activity |
---|---|---|
Establish the Northern Projects Management Office | New | Policy, Advocacy and Coordination |
Status: Mostly Met | ||
|
Priority | Type | Program Activity |
---|---|---|
Excellent Internal Management | New | Internal Services |
Status: Mostly Met | ||
|
Priority | Type | Program Activity |
---|---|---|
Excellent Human Resources Management | New | Internal Services |
Status: Somewhat Met | ||
|
Priority | Type | Program Activity |
---|---|---|
Performance Measurement | New | Internal Services |
Status: Met All | ||
|
In 2010–2011, CanNor developed a comprehensive corporate risk profile as part of its risk management system to strengthen decision making within the Agency and inform the focus of control mechanisms, such as the internal audit and program evaluation functions.
Establishing the Agency, while simultaneously implementing its mandate and effectively delivering on programs in place, has proven to be very challenging and involved some risks.
First, setting up the headquarters office in Iqaluit presented risks and challenges. Because there was not enough office space to accommodate the organization, headquarters staff has been working out of a temporary space while a new office building is constructed. Construction in the North, and in Nunavut in particular, is affected by the availability of materials, shipping and delivery of goods, and the climatic conditions. Supplies purchased in southern Canada are shipped to Iqaluit by the sea lift which operates from July to October. The costs associated with shipping are substantial; the construction season is short; and there is a shortage of skilled labour. It is not unusual for construction to be delayed until supplies can arrive by sea lift and skilled labour is freed up from other projects in the territory. While the Agency was not able to move into a new office space by the end of 2010-2011 as was targeted, it is anticipated that staff will be in the new building in 2011-2012. Housing continues to be a challenge and CanNor officials are working closely with Public Works and Government Services Canada to address the housing accommodation issues. CanNor has been mitigating this risk by only transferring functions to Iqaluit only when staff and accommodations are available.
A second challenge encountered as the Agency was being established was to ensure that program funding was spent effectively to create the greatest benefits for the people, communities and businesses in the North. To address this risk and its scope, the Agency gathered information on program performance from a northern lens. In 2011-2012 the Agency will build on this work to undertake a fuller examination of program terms and conditions to assess their impact and effectiveness from the perspective of CanNor’s northern economic development mandate.
A third challenge has been CanNor’s ability to attract and retain qualified staff. The Agency was created to advance economic development in the North and deliver economic programs and services in the three territories. Given that the mandate is completely focused on the North, it is essential to fill as many positions as possible with Northerners and comply with employment requirements included in land claims agreements. As the majority of positions are to be in the territorial capitals, it has been challenging to attract and retain qualified staff for two reasons. First, one of the biggest challenges facing current employers in the North is recruitment. Territorial governments and other federal departments are all competing for the same limited qualified labour force. The second reason is that it has proven difficult to attract people from other regions of the country to relocate to the territories when positions cannot be filled locally. To respond to these challenges, CanNor has developed innovative human resources strategies:
A fourth risk identified for the reporting period was meeting stakeholder expectations. Although existing programs were delivered effectively and in a timely manner, the Agency’s ability to modify and enhance those programs, to develop new program proposals and to potentially take on additional responsibilities, was limited by the need to build internal capacity and the availability of human and financial resources.
For example, expectations were high that the new Northern Projects Management Office (NPMO) would be able to improve the effectiveness of regulatory processes in the North immediately on its establishment. The NPMO has benefited from, and will continue to benefit from, the experience of and lessons learned from Natural Resources Canada’s Major Projects Management Office and the Canadian Environmental Assessment Agency, that provide similar functions for major natural resources projects in the provinces. As well, the NPMO has been building on, and will continue to build on, the advice arising from ongoing regulatory improvement initiatives. In this context, CanNor has been managing expectations by: 1) ensuring ongoing open dialogue with industry, 2) maintaining strong collaboration between federal departments, agencies, territorial governments and the northern boards, and 3) providing clarification and articulating the differentiation of CanNor’s role from the role of Aboriginal Affairs and Northern Development Canada (AANDC).
While the above noted risks have posed some challenges, the Agency has been successfully operating in the North while maintaining a presence in Ottawa to promote northern economic issues within the federal family.
Planned Spending | Total Authorities | Actual Spending |
---|---|---|
61.2 | 69.2 | 64.3 |
Planned | Actual | Difference |
---|---|---|
105 | 75 | 30 |
Performance Indicators | Targets | 2010-11 Performance |
---|---|---|
The Performance Measurement Framework, including performance indicators, was under development during 2010-2011. | To be based on 2011-2012 baseline | CanNor developed a Performance Measurement Framework which identifies expected results, performance indicators and an approach for the development of targets. |
Program Activity | 2009-10 Actual Spending ($ millions) |
2010-11 ($ millions) [Note 2] | Alignment to Government of Canada Outcome | |||
---|---|---|---|---|---|---|
Main Estimates |
Planned Spending |
Total Authorities |
Actual Spending |
|||
Business Development | 1.3 | 6.2 | 6.2 | 6.2 | 1.6 | Strong Economic Growth |
Community Development | 33.1 | 47.8 | 47.5 | 55.1 | 46.5 | Strong Economic Growth |
Policy, Advocacy and Coordination | 2.4 | 5.5 | 5.5 | 5.6 | 3.8 | Strong Economic Growth |
Total | 36.8 | 59.5 | 59.2 | 66.9 | 51.9 |
Program Activity | 2009-10 Actual Spending ($ millions) |
2010-11 ($ millions) | Alignment to Government of Canada Outcome | |||
---|---|---|---|---|---|---|
Main Estimates |
Planned Spending |
Total Authorities |
Actual Spending |
|||
Internal Services | 2.8 | 1.8 | 1.8 | 2.3 | 12.4 | N/A |
The variances between Planned Spending and Actual Spending in the above Table and in the Tables in Section II are due to the fact that the initial distribution of operating funds across program activities did not accurately reflect the Agency’s actual expenditure plan.
As part of its overall expenditure profile, CanNor was responsible for the delivery of three federal funding initiatives in the territories under Canada’s Economic Action Plan:
Strategic Investments in Northern Economic Development (SINED), which was renewed for five years as part of Canada’s Economic Action Plan, is a suite of contribution programs for projects across the North. Investment decisions are guided by five-year territorial investment plans, which were developed through engagement with northern stakeholders and territorial governments and were approved by the Minister of Aboriginal Affairs and Northern Development Canada (AANDC).[Note 3] The suite of programs was renewed at $90 million over five years, split equally among the three territories, from 2009–2010 to 2013–2014.
To ensure ongoing program effectiveness and value for money, an evaluation focusing on progress to date in achieving concrete impacts under SINED will be undertaken, along with an assessment of the program’s future requirements. The evaluation will include an assessment of experience of other countries with territories bordering on the North in addressing the economic developmental challenges. The evaluation of the SINED program is planned for 2013-2014.
Expected Result | Key Performance Indicators |
---|---|
Increase uptake of economic opportunities in existing, expanding and emerging sectors |
|
Announced as part of Canada’s Economic Action Plan, Recreational Infrastructure Canada (RInC) was a two-year national infrastructure funding program, ending on March 31, 2011, that supported the rehabilitation and repair of recreational infrastructure. The RInC program provided a total of $1.3 million in funding in the North in 2010-2011, equally distributed across the three territories.
Expected Result | Key Performance Indicators |
---|---|
Improved recreational infrastructure in northern communities |
|
The Community Adjustment Fund (CAF) was a two-year program announced in Canada’s Economic Action Plan, ending on March 31, 2011. It was designed to provide economic stimulus to create employment opportunities and to address transitional and adjustment challenges in restructuring communities. The CAF program provided a total $18.1 million in funding, equally distributed across the three territories.
Expected Result | Key Performance Indicators |
---|---|
Improved economic conditions in communities |
|
For information on our organizational votes and/or statutory expenditures, please see the 2010–11 Public Accounts of Canada (Volume II) publication.
Regarding the performance targets identified in the tables that follow for each Program Activity, during its first year of operation, CanNor developed a Performance Measurement Framework that includes indicators for measuring program performance. With measures identified, CanNor is now able in its second year of operation, to establish baseline data and benchmarks for these measures.
The Business Development program activity supports the growth and expansion of northern businesses, including small and medium enterprises, through training, advisory services, and grants and contributions. The program activity’s objective is the encouragement of a competitive, diverse northern business sector with a strengthened capacity for innovation.
Planned Spending | Total Authorities | Actual Spending |
---|---|---|
6.2 | 6.2 | 1.6 |
Planned | Actual | Difference |
---|---|---|
12 | 1 | 11 |
Expected Results |
Performance Indicators |
Targets | Performance Status |
---|---|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Through this program activity, CanNor supported the growth and expansion of Aboriginal and northern businesses, including small and medium-sized enterprises. The objective of this program activity is to encourage a competitive and diverse northern business sector with a strengthened capacity for innovation. Through the Aboriginal Business Development Program, the Agency provided grants and contributions to support training and advisory services. CanNor’s flagship program under this program activity is the Strategic Investments in Northern Economic Development (SINED). This program contributes funding, as well as other forms of support to the development of proposals that aim to strengthen economic drivers, diversify the economy, increase the participation of northerners in the economy and improve the coordination of federal programs. The program works with the territorial governments, Aboriginal organizations and the not-for-profit sector to promote economic development in the North.
CanNor implemented this program activity through the following sub-activities:
To achieve the expected results for this program activity, the Agency undertook the following activities:
With the creation of CanNor and the adoption of Aboriginal economic development programming for the North, staff with experience in the delivery of both Aboriginal and northern economic development programs were transferred from AANDC to the new Agency. The transfer of experienced staff proved to be invaluable and enabled a relatively seamless transition in terms of the program delivery in the North.
While programs were delivered successfully and northern stakeholders were not negatively impacted as a result of the transition from AANDC to CanNor, it became evident that there was an increasing need for clearer articulation of responsibilities from policy and business process development perspectives. Efforts were initiated to align AANDC’s and CanNor’s respective policy activities related to economic development, particularly from an Aboriginal perspective. Regarding business process development, a Memorandum of Understanding (MOU) between AANDC and CanNor was in place during 2010-2011 which provided critical support to CanNor. Another MOU is being developed for 2011-2012 that will better reflect internal operating functions and responsibilities for each organization.
The Community Development program activity supports community-level investments in infrastructure and organizations, and individual-level investments in skills and capacity development. The program activity’s objective is the establishment of economically sustainable northern communities with a high quality of life for residents.
Planned Spending | Total Authorities | Actual Spending |
---|---|---|
47.5 | 55.1 | 46.5 |
Planned | Actual | Difference |
---|---|---|
27 | 15 | 12 |
Expected Results |
Performance Indicators |
Targets | Performance Status |
---|---|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Through this program activity, CanNor supported:
The program activity’s objective is the establishment of economically sustainable northern communities with a higher quality of life for residents. It supports economic development and diversification initiatives that help communities sustain their economies and adjust to changing economic circumstances.
As part of this program activity, CanNor supported the delivery of Human Resources and Skills Development Canada (HRSDC) skills training programs in the North. This included partnerships and projects under HRSDC administered funds, such as the Aboriginal Skills and Training Strategic Investment Fund and the Aboriginal Skills and Employment Partnerships program. Initiatives also included research and analysis of skills-related gaps and opportunities.
CanNor implemented this program activity through the following sub-activities:
To achieve the expected results for this program activity, CanNor undertook the following activities:
New business management processes have been developed to help ensure consistency of program delivery across all Northern regions. Increased standardization of operational processes and tools across all regions has helped to better meet the needs of proponents and ensure that all potential projects are given equal consideration in the approval process.
At this early stage of business processes development and reporting, intentions to complete development of items such as audit/evaluation plans may have been premature. A growing focus on operational reporting requirements is underway and will focus on integrating planning and reporting in ongoing improvements in operational effectiveness.
The Policy, Advocacy and Coordination program activity supports research and analysis to guide programming and policy choices, the promotion of northern interests both inside and outside of the federal government, and the development of horizontal strategies, initiatives and projects to address economic development challenges in the North.
Planned Spending | Total Authorities | Actual Spending |
---|---|---|
5.5 | 5.6 | 3.8 |
Planned | Actual | Difference |
---|---|---|
28 | 21 | 7 |
Expected Results |
Performance Indicators |
Targets | Performance Status |
---|---|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Through this program activity, CanNor supported: research and analysis to provide evidence-based programming and policy choices, the promotion of northern interests both inside and outside the federal government, the development of horizontal strategies, initiatives and projects to address economic development opportunities and challenges in the North, the coordination of federal responsibilities throughout the regulatory cycle of resource development projects, and close collaboration with key players to advance northern economic development.
This program activity ensures that the Agency has the information and understanding needed to provide a balanced, regionally sensitive approach that addresses northern priorities, maximizes the Canada’s effectiveness in advancing economic development in the North, and supports the development and implementation of CanNor strategic directions and priorities.
To achieve the expected results for this program activity, the Agency undertook the following activities:
Lessons were learned with respect to the Regional Federal Councils. These Councils are collaborative networks of senior federal officials in the regions, whose goals are the ongoing improvement of regional issues management, integrated federal service to the public, and public sector management. The Regional Federal Councils play an important role as an executive forum and in integrated and improved service delivery, two-way communication with headquarters on regional perspectives and federal initiatives, and co-operation with other jurisdictions. At the time of CanNor’s establishment, the responsibility for housing the secretariat for the Federal Councils in the territories was shifted from AANDC to CanNor. In 2010, CanNor met with the three councils to explore areas where the Agency could assist in furthering the work of Northern Federal Councils by identifying individual territorial initiatives. While the Federal Councils identified individual initiatives unique to each territory, it was recognized that there is merit in taking a cohesive approach on pan-territorial initiatives as well. One such pan-territorial project identified focuses on statistics that demonstrate the evolution and the current face of the North.
Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.
Planned Spending | Total Authorities | Actual Spending |
---|---|---|
1.8 | 2.3 | 12.4 |
Planned | Actual | Difference |
---|---|---|
38 | 38 | 0 |
Expected Results |
Performance Indicators |
Targets | Performance Status |
---|---|---|---|
|
|
|
|
For governance and support management, CanNor continued to develop and implement an effective corporate services model. With its resource management services, in an effort to strive for strong employee capacity and continuity, in 2010-2011 the Agency explored creative recruitment strategies. As an organization still getting off the ground, CanNor needed to ensure that it implemented the human resources cycle and integrated it with business plans. The Agency also worked toward implementing core financial controls and verifying that financial processes were effective. Assistance was provided by the office of the Comptroller General in this process. The Agency implemented a resource management cycle that supports decision making. And, to ensure effective asset management services, CanNor implemented the asset management cycle and ensured that it also supported decision making. CanNor received media coverage on nearly 300 separate occasions in 2010-2011, primarily as a result of communications activities including an average of more than six news releases per month and thirteen ministerial events during the year. The Agency also made great strides with respect to accommodations. Regional offices were established in all three of the territorial capitals and construction has begun on the Agency’s headquarters building in Iqaluit.
Significant risks and challenges were anticipated and identified, at the outset of the Agency’s creation, in terms of establishing, not only regional offices in each territory, but the headquarters in Iqaluit. An important lesson learned has been that the effort to establish a new federal entity is challenging in and of itself, but a new federal entity with its headquarters situated in the North presented even further challenges. Specifically, there were challenges associated with establishing and maintaining a sufficient and representative workforce with the appropriate skills to fill positions in the North. There were logistical challenges related to the establishment of initial temporary offices, and then challenges associated with the construction of new office buildings. These difficulties included getting construction material to the North, finding skilled labourers for the construction, and the short building season in the North.
The effort and work required to establish the Agency and to get it up and running was somewhat underestimated. While steps were taken to help mitigate these risks and challenges by entering into a Memorandum of Understanding (MOU) with AANDC in order to obtain support as the Agency’s systems, processes, offices, and staff complement were being developed, the level of work and the difficulties that the Agency encountered were nonetheless substantial. While CanNor works towards organizational maturity, the Agency has renewed the MOU with AANDC to continue the valuable support that is being provided. CanNor has also developed relationships with the other regional development agencies in an effort to benefit from their lessons learned.
% Change | 2010-11 | Restated 2009-10 |
|
---|---|---|---|
Total Assets | 23% | 17.1 | 13.9 |
Total Liabilities | 29% | 18.7 | 14.5 |
Total equity | 167% | (1.6) | (0.6) |
Total liabilities and equity | 17.1 | 13.9 |
% Change | 2010-11 | 2009-10 | |
---|---|---|---|
Total Expenses | 79% | 69.0 | 38.6 |
Total Revenues | 0% | 0 | 0 |
Net Cost of Operations | 79% | 69.0 | 38.6 |
Actual Spending
The financial highlights presented in this DPR are intended to serve as a general overview of CanNor’s financial position and operations.
All electronic supplementary information tables found in the 2010–11 Departmental Performance Report can be found on the Treasury Board of Canada Secretariat’s website.
Mail:
Headquarters
Canadian Northern Economic
Development Agency
PO Box 40
Iqaluit, Nunavut
X0A 0H0
Regional Offices
Canadian Northern Economic Development Agency
PO Box 1500
Yellowknife, Northwest Territories
X1A 2R3
Canadian Northern Economic Development Agency
Suite 415c - 300 Main St
Whitehorse, Yukon
Y1A 2B5
Liaison Office
Canadian Northern Economic Development Agency
400 Cooper Street, 5th Floor
Ottawa, Ontario
K1A 0H4
Web Site: http://www.cannor.gc.ca/
E-Mail: InfoNorth-InfoNord@CanNor.gc.ca
Telephone: (Toll-free) 1-800-567-9604
TTY: (toll-free) 1-866-553-0554
Fax: 1-866-817-3977
Footnotes