ARCHIVED - 2007-2008 DPRs - User Fees / External Fees

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• Agriculture and Agri-Food Canada
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Agriculture and Agri-Food Canada

Table 5-A: User Fees Act ⁽¹⁾

B. Date Last Modified: N/A

C. Other Information:
(1) The DPR instructions advised that this table be used only for revenues under the User Fee Act. The preliminary advice from our legal counsel indicated that only the FIMCLA program as well as the fees charged under ATIA are subject to the User Fee Act.
(2) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

• Performance standard, if provided, may not have received Parliamentary review;
• Performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address)
• Performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

Table 5-B: Policy on Service Standards for External Fees

A.

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA) Registration Fees	Loans from lenders registered within 15 business days of receipt. Target is 90%.	100% of loans were registered within 15 business days of receipt.	Although stakeholders were not consulted in the past, this will be done in 2008-09 for the establishment of the Performance Standard as well as for stakeholder satisfaction of the Performance Results
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	Statutory deadlines met 94.3% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
	The Access to Information Act provides fuller details. http://laws.justice.gc.ca/en/A-1/index.html
Canadian Agriculture Income Stabilization (CAIS) Program - Administrative Cost Sharing (ACS) Fee	Process interim applications within 30 days, 100% of the time. Process final applications within 75 days, 75% of the time. Program year delivery occurs in the year following an economic event. The 2007 tax/program year final performance results related to delivery of ensuing payments to producers will not be available until the 2008/09 fiscal year, once the 2007 tax/program year is complete and applications are received. Therefore, results achieved are reported for the 2006 program year.	As of July 30, 2007, where Canada delivers, all 2006 program year Interim application processing was complete, 77.5% of applications received were processed within the 30 day standard. As of March 31, 2008, where Canada delivers 91.76% of the 2006 program year final applications were processing complete, 47% were processed within the 75 day standard. Complete information has not been received from other delivery agents to calculate an accurate National standard. The Administration has made steady progress on service standard performance from 2004 to 2005 (from 26 percent within standard to 38 percent), and this trend continued into 2006 CAIS processing. The Administration anticipates continuing these trends through 2007 application processing, which is currently underway.	The ACS fee is established by Federal/Provincial/Territorial (FPT) agreement. The CAIS program service standards are communicated to producers through industry advisories and toll free speaking points. The Administration is working with provincial partners to meet the 75 day standard on a target of 75% of 2007 files. While this target has not been met in previous years, earlier system releases and preparation for 2007 processing will enable better performance for the program year.

B. Other Information:

It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

As established pursuant to the Policy on Service Standards for External Fees:

• Service standards may not have received Parliamentary review;
• Service standards, may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address)
• Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

Canada Border Services Agency

User Fees/External Fees

Table 3.7: The User Fees Act

Broker Licence and Examination Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1992
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
375	412	753
Performance Standard
Results received 4–6 weeks from the date of exam.
Performance Results
Results were received within nine weeks from the date of exam. This is due to a change in how the exams are marked. Corrective action has been taken to ensure the performance standard is met.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	400 400 400	750 750 750

 

Customs Sufferance Warehouse Licence Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1996
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
600	581	1,550
Performance Standard
Application processed in 60 business days.
Performance Results
95% of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	600 600 600	1,550 1,550 1,550

 

Customs Bonded Warehouse Licence Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Tariff	1996
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
500	475	1,600
Performance Standard
Operator to receive notice of determination within four weeks after an audit or examination.
Performance Results
Operator receives notice of determination 100% of the time within four weeks after an audit or examination.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	500 500 500	1,600 1,600 1,600

 

Storage Charges for Queen's and Frontier Warehouses
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1992
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
250	115	415
Performance Standard
Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.
Performance Results
One successful claim made against the Crown.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	250 250 250	415 415 415

 

Customs Special Services Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1986
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
400	234	750
Performance Standard
The Special Services (Customs) Regulations are currently under review. Service standards are being developed as part of this review.
Performance Results
These fees are collected once services are rendered (e.g. verification of paperwork). There are no delays or waiting periods associated with the services in question. To date (since the CBSA took over the collection of these fees from the CFIA), the CBSA has not received any complaints from the public regarding the fees or the method used to collect the fees.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	250 250 250	650 650 650

 

Canadian Food Inspection Agency (CFIA) Fees Notice
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Canadian Food Inspection Agency Act	1997
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
2,300	2,213	6,583
Performance Standard
Inspection activities are to be provided in accordance with corresponding federal regulations.
Performance Results
Inspection activities were provided in accordance with corresponding federal regulations.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	2,300 2,300 2,300	6,600 6,600 6,600

 

NEXUS Program
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	2002
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
3,900	2,708	5,750
Performance Standard
4–6 weeks
Performance Results
80% processed within 4–6 weeks.*
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	2,500 1,875 1,875	5,800 5,800 5,800

 

Free and Secure Trade (FAST) Program
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	2002
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
700	487	3,625
Performance Standard
4–6 weeks
Performance Results
4–6 weeks*
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	425 1,200   575	3,700 3,700 3,700

 

CANPASS Program
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	2006
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
500	693	3,658
Performance Standard
4–6 weeks
Performance Results
80% processed within 4–6 weeks.*
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	500 500 500	3,700 3,700 3,700

 

Sub-total: Regulatory
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
9,525	7,918	24,684
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	7,725 7,875 7,250	24,765 24,765 24,765

 

Fees Charged for Processing Access Requests Filed Under the Access to Information Act
Fee Type	Fee-setting Authority	Date Last Modified
Other products and services	Access to Information Act	1992
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
5	8	2,547
Performance Standard
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details.
Performance Results
There were 1,197 access requests completed in 2007–2008: 45.2% were completed on time; 54.8% were completed late. The results reflect a significant effort to reduce the accumulated inventory of requests while managing a growing workload. Significant resources were expended to address workload (including the remaining inventory) and to otherwise support the function while permanent staffing and training activities are under way. Overall compliance with legislative time frames continues to improve as investments are made and elements of the CBSA’s three-year plan to strengthen and stabilize the access to information and privacy function are completed.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	8 8 9	2,250 2,100 2,100

 

Sub-total: Other Products and Services
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
5	8	2,547
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	8 8 9	2,250 2,100 2,100

 

Total User Fees
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
9,530	7,926	27,231
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	7,733 7,883 7,259	27,015 26,865 26,865

*  The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an office to finalize their memberships. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders (including the public) to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.

Table 3.8: Policy on Service Standards for External Fees

Policy on Service Standards for External Fees
External Fee	Service Standard	Performance Result	Stakeholder Consultation
Broker licence and examination fees	Results received 4–6 weeks from date of exam.	Results were received within nine weeks from the date of exam. This is due to a change in how the exams are marked. Corrective action has been taken to ensure the performance standard is met.	Consultation undertaken through the Border Commercial Consultative Committee.
Customs sufferance warehouse licence fees	Application processed in 60 business days.	95% of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouse Regulations were processed within 60 business days.
Customs bonded warehouse licence fees	Operator to receive notice of determination within four weeks after an audit or examination.	Operator receives notice of determination 100% of the time within four weeks after an audit or examination.
Storage charges for Queen's and frontier warehouses	Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.	One successful claim made against the Crown.
NEXUS program	4–6 weeks*	80% processed within 4–6 weeks.*	*The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an office to finalize their memberships. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders (including the public) to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.
FAST program	4–6 weeks*	4–6 weeks*
CANPASS program (Private Boats, Private and Corporate Aircraft, Air)	4–6 weeks*	80% processed within 4–6 weeks.*
Customs special services fees	The Special Services (Customs) Regulations are currently under review. Service standards are being developed as part of this review.	These fees are collected once services are rendered (e.g. verification of paperwork). There are no delays or waiting periods associated with the services in question. To date (since the CBSA took over the collection of these fees from the CFIA), the CBSA has not received any complaints from the public regarding the fees or the method used to collect the fees.
Fees charged for processing access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details.	There were 1,197 access requests completed in 2007–2008: 45.2% were completed on time, 54.8% were completed late. The results reflect a significant effort to reduce the accumulated inventory of requests while managing a growing workload. Significant resources were expended to address workload (including the remaining inventory) and to otherwise support the function while permanent staffing and training activities are under way. Overall compliance with legislative time frames continues to improve as investments are made and elements of the CBSA’s three-year plan to strengthen and stabilize the access to information and privacy function are completed.	The service standard is established by the Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat for amendments made in 1986 and 1992.
CFIA fees notice	Inspection activities are to be provided in accordance with corresponding federal regulations.	Inspection activities were provided in accordance with corresponding federal regulations.

Canada Revenue Agency

Table 5 User Fees/External Fees

Table 5.1 a) User Fees Act (UFA) – Advance Income Tax Ruling Fee

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

Table 5.1 b) Policy on Service Standards for External Fees – Advance Income Tax Ruling Fee

As established pursuant to the Policy on Service Standards for External Fees:

Table 5.2 a) User Fees Act (UFA) – Taxation Statistical Analysis and Data Processing Fee

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

Table 5.2 b) Policy on Service Standards for External Fees – Taxation Statistical Analysis and Data Processing Fee

As established pursuant to the Policy on Service Standards for External Fees:

Table 5.3 a) User Fees Act (UFA) – Access to Information Processing Fee

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

Table 5.3 b) Policy on Service Standards for External Fees – Access to Information Processing Fee

As established pursuant to the Policy on Service Standards for External Fees:

Canada School of Public Service

Table 4: User Fees/External Fees

2007-2008 User Fee Reporting Template 4-A: User Fees Act

				2007–2008					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard1	Performance Results1	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	0	0.06	52.76	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request	30 day processing standard met	2008-2009 2009-2010 2010-2011	0.25 0.25 0.25	70.08 70.08 70.08

Canadian Centre for Occupational Health and Safety

Table 3 B User Fee Reporting Template – Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Subscription Services	www.ccohs.ca/ccohs/standards.html Clients not satisfied with products can request a refund	See table 1	http://www.ccohs.ca/ccohs/reports/cust_survey.htm
Publications	www.ccohs.ca/ccohs/standards.html	94% satisfied with the publication	http://www.ccohs.ca/ccohs/reports/cust_survey.htm
E-learning	Satisfaction or refund	98.4% Satisfied with the course	Client consultations were completed prior to this new revenue item. Detailed client survey available for each participant. Detailed results available in Table 1
Special Projects	Clients determine standards for each project	Not applicable to contracts	Not applicable to contracts

B.Other Information

Subscription services are based upon an agreement with the client for levels of services. CCOHS monitors its service delivery by requesting client feedback, conducting periodic formal evaluations and client satisfaction surveys. Ongoing client satisfaction surveys are conducted. Results are reported in the Departmental Performance Report. CCOHS’ service pledge, standards and complaints policy are located at: www.ccohs.ca/ccohs/standards.html. Links are also provided to our ongoing feedback reporting system. Evaluations of client satisfaction are located at: http://www.ccohs.ca/ccohs/reports.html

Canadian Environmental Assessment Agency

Table 4-A: User Fees Act

User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	2007-2008 ($000s)					Planning Years
				Forecast Revenue ($000s)	Actual Revenue ($000s)	Full Cost ($000s)	Performance Standard	Perfor­mance Results	Fiscal Year	Forecast Revenue ($000s)	Estimated Full Cost ($000s)
Environmental assessment services	R	Environmental Assessment Review Panel Services Charges Order	2002	7,751.0	6,027.9	8,692.6	An internal review of the existing performance standards, specifically with regard to the sufficiency of the Cost Recovery Order, began in 2007-2008. While in the midst of designing the parameters for evaluation, the Agency underwent a substantial modification to its structure. In order to reflect the new operating environment, the Agency is re-developing its Participant Satisfaction Survey to establish indicators (such as Fairness, Accessibility, Timeliness, Efficiency and Value for Investment) to allow for qualitative performance evaluation within the new structure.	The Agency will use these measures in the 2008-2009 DPR.	2008-2009 2009-2010 2010-2011	7,751.0 7,751.0 7,751.0	11,006.4 11,006.4 11,006.4
Fees charged for the processing of access requests filed under the Access to Information Act	O	Access to Information Act	1992	0.1	0.1	122.1	Service standards are in the Access to Information Act, section 7: http://laws.justice.gc.ca/en/a-1/218072.html	Statutory deadlines were met 46% of the time	2008-2009 2009-2010 2010-2011	0.5 0.6 0.6	116.6 132.5 148.3
			Sub-total (R)	7,751.0	6,027.9	8,692.6			Total 2007-2008	7,751.6	11,123.0
			Sub-total (O)	—	0.1	122.1			Total 2008-2009	7,751.6	11,138.9
			Total	7,751.1	6,028.0	8,814.7			Total 2009-2010	7,751.6	11,154.7

For 2007-2008, environmental assessment services constituted the main source of revenues of the Agency. This amount is subject to variation depending on the level of review panel activity that is eligible for cost recovery. Reflected forecasted revenues of $7,751K are based on authorities. As review panel activity increases additional authorities will be sought. Full costs of environmental assessment services are based on actual revenues for 2007-2008 and forecasted revenues for 2008-2009, 2009-2010 and 2010-2011 adjusted for an estimated portion of the cost provided without charge * and other costs that cannot be recovered under the current authorities.

Actual and forecasted revenues for Access to Information and Privacy (ATIP) are based on a set fee per request as prescribed in the Access to Information Act . Full costs are based on actual costs related to generating the required information adjusted by an estimated portion of the cost provided without charge.

* Accommodations are provided by Public Works and Government Services Canada. Contributions covering the employer's share of employees' insurance premiums and expenditures are paid by the Treasury Board Secretariat. Salary and associated expenditures of legal services are provided by Justice Canada.

Table 4-B: Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIP)	Service standards are in the Access to Information Act, section 7: http://laws.justice.gc.ca/en/a-1/218072.html	Statutory deadlines were met 46% of the time	The service standard is established by the Access to Information Act and the Access to Information Regulation. Consultations with stakeholders were undertaken for amendments made in 1986 and 1992.
Environmental Assessment Fees	Environmental Assessment Review Panel Service Charges Order	Individual service-level agreements were signed and administered between the Agency and project proponents in support of 93% of the environmental assessments conducted by review panels, in accordance with the Canadian Environmental Assessment Act.	Before the development of the Order, public comments were solicited at stakeholder meetings held across Canada, and consultations were held over the course of several meetings with the Minister's multi stakeholder Regulatory Advisory Committee. All the comments received were considered and, where appropriate, incorporated into the design of the Order.
Other Information ATIP requests received by the Agency during the reporting period were more complicated and larger than usual. The Agency was required to request extensions to finalize its work. In addition, consultation with some departments took longer than expected to review and approve the requests.

Canadian Food Inspection Agency

Table 3–4A: User Fees Act
A. User Fee	Fee Type46	Fee- setting Auth- ority	Date Last Modi-fied	2007–2008			Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)47	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)48
Managing food safety risks	R	CFIA Act	1998	31,396	32,641	330,775	2008– 2009	31,396	305,766
							2009– 2010	31,396	286,827
							2010– 2011	31,396	280,807
Protecting consumers and the market-place from unfair practices	R	CFIA Act	1998	3,741	3,761	24,956	2008– 2009	3,741	23,069
							2009– 2010	3,741	21,640
							2010– 2011	3,741	21,186
Certifying exports	R	CFIA Act	1998	13,949	15,619	35,655	2008– 2009	13,949	32,959
							2009– 2010	13,949	30,918
							2010– 2011	13,949	30,269
Protecting Canada’s crops and forests	R	CFIA Act	1998	3,476	3,760	89,687	2008– 2009	3,476	82,906
							2009– 2010	3,476	77,771
							2010– 2011	3,476	76,139
Protecting Canada’s livestock	R	CFIA Act	1998	2,063	2,196	91,067	2008– 2009	2,063	84,182
							2009– 2010	2,063	78,967
							2010– 2011	2,063	77,310
Assessing agricultural products	R	CFIA Act	1998	369	396	12,442	2008– 2009	369	11,501
							2009– 2010	369	10,789
							2010– 2011	369	10,562
Access to Infor-mation and Privacy (ATIP)	O	Access to Infor-mation Act	1992	6	9	415	2008– 2009	6	384
							2009– 2010	6	360
							2010– 2011	6	353
Total				55,000	58,382	586,095	2008– 2009	55,000	540,767
							2009– 2010	55,000	507,272
							2010– 2011	55,000	496,626

Table 3–4B: Policy on Service Standards for External Fees
External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request.	Of the 416 requests completed under the ATIA last fiscal year, 274 (66%) were completed under 30 days; 49 (12%) were completed in 31 to 60 days; 81 (19%) were completed in 61 to 120 days; and 12 (3%) were completed 121 or over.	The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Destination Inspection Service (fresh fruits and vegetables) http://www.inspection.gc.ca/ english/fssa/frefra/dis/dise.shtml	Goal is to achieve inspector response to 80% of the inspection requests within eight hours and 100% of requests within 24 hours by 2011.	First year national results: 70% in 8 hours and 85% within 24 hours.	Service standards were established for the newly created Destination Inspection Service, in consultation with Industry.
Veterinary Biologics Program Service Standards (The service standards refer to VBS calendar days, unless specified otherwise)		In fiscal year 2007–2008, the Veterinary Biologics Section made significant progress in eliminating backlogs, and is now meeting service standards for all key indicators, with very few exceptions.	To address stakeholders’ concerns about capacity and timeliness of the regulatory approval process for animal health products, the CFIA Veterinary Biologics Section has formed a Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC) in collaboration with Health Canada’s Veterinary Drugs Directorate.
Dossier Review (new submission, change in product formulation or change in label claim)		Met
Canadian Manufacturers
1. Review initial submission and prepare response	1) Response time 4 months maximum Average response time is 3 months	Met
2. Review supplemental data and prepare response	2) Response time 6 weeks maximum Average response time is 4 weeks	Met
American Manufacturers
3. Review initial submission and prepare response	3) Response time 4 months maximum Average response time is 3 months	Met
4. Review supplemental data and prepare response	4) Response time 6 weeks maximum Average response time is 4 weeks	Met
Manufacturers from other countries
5. Review initial submission and prepare response	5) Response time 6 months maximum Average response time is 4 months	Met
6. Review supplemental data and prepare response	6) Response time 6 weeks maximum Average response time is 4 weeks	Met
Laboratory Testing
7. Each master cell line	7) Response time 4 months maximum Average response time is 3 months	Met
8. Each master seed culture	8) Response time 4 months maximum Average response time is 3 months	Met
9. Each pre-licensing serial tested, to a maximum of three	9) Response time is maximum 4 months Average response time is 3 months	Met
Facility Inspections/Audits
10. Canadian manufacturers	10) Annual Average is annual.	Met
11. Canadian importers	11) Minimum every 3 years Average is every three years	Met
12. American manufacturers	12) Minimum every 3 years Average is every three years	Met
13. Other non-Canadian manufacturers	13) Minimum every 4 years Average is every four years	Met
14. Issuance of Permits, Licenses and Export Certificates	14) Response time maximum 2 weeks Average response time is 2 weeks.	Met
Serial Release
15. If not tested	15) Response time maximum 5 days Average response time is 2–3 days.	Met
16. If tested	16) Response time maximum 35 days Average response time is 2 weeks.	Met
17. Label Review and Approval	17) Response time maximum 4 weeks Average response time is 2 weeks.	Met
18. Advertising Review and Approval	18) Response time maximum 4 weeks Average response time is 2 weeks.	Met
19. Protocol Review for Efficacy/Safety Studies	19) Response time maximum 45 days Average response time is 30 days.	Met
20. Production Outline Revisions	20) Response time maximum 4 weeks Average response time is 2 weeks.	Met
21. Suspected Adverse Reactions	21) Response time maximum 4 weeks Average response time is 2 weeks.	Met
Application for Feed Registration and Ingredient Approval (i) Timeliness: For 90 percent or more of the applications received
	(a) Feed Section screens applications within ten days of receiving it.	TBD
	(b) For products requiring a review of efficacy data, a preliminary review is conducted within 10 days of the screening date, and the results of the review are communicated to the applicant.	Met
	(c) Feed Section conducts efficacy, livestock, human and environmental safety reviews and responds to applicant within 90 days.	Not met
	(d) The laboratory does a desk review of proposed method of analysis within 4 weeks of receiving it. If laboratory testing is required, it will be done within 12 weeks of receiving a suitable method and test samples depending on availability of specialized equipment.	TBD
(ii) Quality
	(a) The Feeds Regulations are consistently interpreted and applied in registration/approval decisions.	Met
	(b) Information is openly exchanged between clients and evaluation specialists.	Met
	(c) Analytical methods are evaluated for specificity, selectivity, reliability and accuracy, using internationally standardized method validation procedures.	Met

Canadian Grain Commission

Table 5 – A: 2007-2008 User Fee Reporting - User Fees Act

2007-2008 User Fee Reporting - User Fees Act

				2007-2008 ($ thousands)
User Fee	Fee Type	Fee Setting Authority	Date Last Modified	Forecast Revenue	Actual Revenue	Full Cost	Performance Standard1	Performance Results1
Inward Inspection	R	Schedule 1 - Canada Grain Regulations (CGR)	1991	5 870	8 216	11 594	See Annex 1	See Annex 1
Outward Inspection	R	Schedule 1- CGR	1991	13 328	15 218	13 453	See Annex 1	See Annex 1
Inward Weighing	R	Schedule 1- CGR	1999	1 653	1 848	3 863	See Annex 1	See Annex 1
Outward Weighing	R	Schedule 1- CGR	1991	6 662	8 037	6 917	See Annex 1	See Annex 1
Registration and Cancellation	R	Schedule 1- CGR	1991	3 547	4 061	1 149	See Annex 1	See Annex 1
Licensing and Producer Cars	R	Schedule 1- CGR	1991	459	438	1 659	See Annex 1	See Annex 1
Total				31 519	37 818	38 635

¹ According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard may not have received parliamentary review;
• the performance standard may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison, independent complaint address), and
• the performance result is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 5 – A Continued : 2007-2008 User Fee Reporting - User Fees Act

2007-2008 User Fee Reporting - User Fees Act

		Planning Years ($ thousands)
		2008-2009		2009-2010		2010-2011
User Fee	Fee Type	Forecast Revenue	Estimated Full Costs	Forecast Revenue	Estimated Full Costs	Forecast Revenue	Estimated Full Costs
Inward Inspection	R	5 870	11 884	5 870	12 180	5 870	12 485
Outward Inspection	R	13 328	13 788	13 328	14 133	13 328	14 486
Inward Weighing	R	1 653	3 959	1 653	4 058	1 653	4 159
Outward Weighing	R	6 662	7 090	6 662	7 267	6 662	7 449
Registration and Cancellation	R	3 547	1 178	3 547	1 207	3 547	1 237
Licensing and Producer Cars	R	459	1 701	459	1 743	459	1 787
Total		31 519	39 600	31 519	40 588	31 519	41 603

Most CGC revenue is generated from fees charged for mandated inspection and weighing of grain exported through licensed terminal or transfer elevators.

Annex 1: Performance Standards and Results

Performance Standards and Results

User Fee	Performance Standard	Performance Results 2007-2008
Inward Inspection	Provide all services in a courteous, professional manner Prepare and distribute documentation to interested parties within 24 hours of unload Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable Address special requests to meet customer needs	From April 1, 2007 to March 31, 2008, CGC staff inspected 265,056 inward grain cars. The grading of inward grain cars was 99.03% accurate. Service standards were met 100% of the time.
Outward Inspection	While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections Keep an official record of the loading and retain samples for six months so that the CGC and its customers can review the details of the shipment should the need arise Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit	From April 1, 2007 to March 31, 2008, CGC staff issued 5,267 certificates of quality representing 26,712,829 tonnes of Canadian export grain. Service Standards were met 100% of the time.
Inward Weighing	Endeavour to provide receipt data within 24 hours of unload Provide all services in a courteous, professional manner Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certification and documentation issued Monitor weights and grain flow routes while grain is being conveyed from the truck or railcar Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs Address special requests to meet clients needs	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 282,385 inward grain cars. Service Standards were met 100% of the time.
Outward Weighing	Endeavour to provide shipment data before the close of the next business day Ensure the timely transfer of official documents Process and document all shipments so as not to delay the loading operations of the facility Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized Keep an official record of shipping routes and scale tapes for 2 years after a loading Accurately reflect the loading data in the certificates and other documents that are issued	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 27,059,734 tonnes of grain for export from Canada. Service Standards were met 100% of the time.
Registration and Cancellation	Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times Monitor the system on weekends to ensure continued operation	Service Standards were met 100% of the time.
Licensing	Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers). Advise licensees of their licensing requirements 2 months prior to their licence renewal date. Notify a licencee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence. Ensure that customers are notified about changes in a CGC licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications. Respond to customer inquiries within 24 hours.	As of March 31, 2008, the CGC had 163 licensees as required by the CGA and CGR. It should be noted that some licensees hold multiple licences (e.g., primary, process, grain dealer, transfer). Service standards were met 100% of the time.

Table 5 – B: User Fee Reporting - Policy on Service Standards for External Fees

User Fee Reporting - Policy on Service Standards for External Fees

External Fee	Service Standard1	Performance Results2 2007-2008	Stakeholder Consultation
Inward Inspection	Provide all services in a courteous, professional manner Prepare and distribute documentation to interested parties within 24 hours of unload Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable Address special requests to meet customer needs	From April 1, 2007 to March 31, 2008, CGC staff inspected 265,056 inward grain cars. The grading of inward grain cars was 99.03 % accurate. Service standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.
Outward Inspection	While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem Notify the designated facility representative immediately after the discovery of quality anomalies so that the cost of corrections is minimized Keep an official record of the loading and retain samples for six months so that the CGC and its customers can review the details of the shipment should the need arise Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit	From April 1, 2007 to March 31, 2007, CGC staff issued 5,267 certificates of quality representing 26,712,829 tonnes of Canadian export grain. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Inward Weighing	Endeavor to provide receipt data within 24 hours of unload Provide all services in a courteous, professional manner Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective Address special requests to meet clients needs	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 282,385 inward grain cars. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service).
Outward Weighing	Endeavour to provide shipment data before the close of the next business day Ensure the timely transfer of official documents Process and document all shipments so as not to delay the loading operations of the facility Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized Keep an official record of shipping routes and scale tapes for 2 years after a loading Accurately reflect the loading data in the certificates and other documents that we issue	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 27,059,734 tonnes of grain for export from Canada. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Registration and Cancellation	Reply to phone calls or e-mails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times Monitor the system on weekends to ensure continued operation	Service Standards were met 100% of the time.	Informal feedback from stakeholders on a daily basis.
Licensing	Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers). Advise licensees of their licensing requirements 2 months prior to their licence renewal date. Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence. Ensure that customers are notified about changes in CGC licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications. Respond to customer inquiries within 24 hours.	As of March 31, 2008, the CGC had 163 licensees. It should be noted that some licensees hold multiple licences (e.g., primary, process, grain dealer, transfer). Service standards were met 100% of the time.	Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.

¹ As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

² Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Canadian Heritage

Table 5: User Fees: A) User Fees Act and B) Policy on Service Standards for External Fees, 2007-08

Table 5A: User Fees Act: Access to Information and Privacy Secretariat, 2007–2008

A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	2007–2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for processing access requests filed under the Access to Information Act	Other products and services	Access to Information Act	1992	See Note 1	4.8	470 See Note 4	Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request. For details:  http://laws.justice.gc.ca/en/a-1/8.html	See Note 2	2008-09 2009-10 2010-11	See Note 3 See Note 3 See Note 3	470 See Note 5 See Note 5
B. Date last modified: (N/A)
C. Other information: (N/A)

* Note : According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

• performance standard, if provided, may not have received Parliamentary review;

• performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison, independent complaint address); and
  
  
• performance results, if provided, are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for failed performance.

Note: This figure cannot be provided as revenue is based on actual information requests received under the Access to Information Act.
Note 2 : Taking into account external factors, 80% of requests were completed within the prescribed time frame.
Note 3 : This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4 : This figure consists of salary and O & M costs in relation to the administration of the Access to Information Act.
Note 5 : Budget information not provided in advance. Cannot provide figures for 2009–2010 and 2010–2011.

Table 5B1: Policy on Service Standards for External Fees, Access to Information and Privacy Secretariat, 2007–2008

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request. For details of the Act:  http://laws.justice.gc.ca/en/a-1/218072.html.	80% of requests were completed within the prescribed time. Complex requests require additional time.	This service standard is established by the ATIA and its Regulations.  Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information: Website on Access to Information: http://laws.justice.gc.ca/en/a-1/8.html Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html

 

Table 5B2: Policy on Service Standards for External Fees, Canadian Audio-Visual Certification Office (CAVCO), 2007–2008

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Certification Fees.	CAVCO is committed to issuing Certificates within 10 weeks of receiving a complete application.	CAVCO met its performance standards more than 90% of the time. 616 applications were deemed complete; all certified within 10 weeks, in fact, 16% of completed applications were certified within 5 weeks.	Our most recent client survey indicates a high level of satisfaction among stakeholders.
B. Other Information N/A.

 

Table 5B3: Policy on Service Standards for External Fees, Canadian Conservation Institute (CCI), 2007–2008

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Special publications and products Special publications and products prices are determined by comparing market prices and prices of other CCI publications, and by considering the size, content, and printing costs for the product.	CCI responds to general questions or requests about service within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Customer Service; or sent through online forms on the CCI or the "Preserving My Heritage" websites. CCI processes publications and special products orders within a week of receiving payment. Packaging materials and procedures ensure that less than 2% of its material arrives defective.	Data unavailable until September 2009. (Note B1)	N/A
Learning opportunities-workshops CCI offers 14 workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year. Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental).	CCI maintains an overall client satisfaction rate of 95%, based on 11 quality parameters. (Note B2). CCI responds to general questions or requests about service within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Customer Service; or sent through online forms on the CCI or the "Preserving My Heritage" websites. CCI responds to new requests within 3 weeks. Clients are notified of acceptance or rejection within 8 weeks and informed of whatever terms, conditions, and fees apply. For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 1 application deadline.	99% would recommend the course to someone else. Satisfaction with each workshop ranged from 99%–100%.	Provincial museum representatives took part in a consultation organized by CCI in February, 2008, to identify clients needs and set up the programming for the 2008–2009 workshops
Library services Photocopies, facsimiles, book and video cassette loans: no fees for Canadian clients and libraries; small fees for foreign clients: US$10 for up to 20 pages (including shipping and handling); US$.20 for each additional page; facsimiles: US$1 per page; Loans: US$10 per book (including shipping and handling). Replacement costs for loss or damage: cost of the item plus a $50 processing fee.	CCI responds to general questions or requests about service within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Customer Service; or sent through online forms on the CCI or the "Preserving My Heritage" websites. CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request.	100% of requests are processed within 1 week.	N/A
B. Other information: B1: Preservation information management system: Under preparation: due to technical difficulties, the system will be unavailable until 2009–2010. Proteus, CCI's existing system, can only partly verify processing times and cannot give exact data on effective response times by type of service. B2: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value. B3: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.

Canadian International Development Agency

Table 3: User fees

 

2007-2008									Planning Years
User Fee	Fee type	Fee-setting Authority	Date Last Modified	Forecast Revenue	Actual Revenue	Full Cost	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charges for the processing of access requests filed under the Access to Information Act	R	Access to Information Act	1992	0.0	1,272.0	-	Response within the time limit prescribed by the Act; minimum of 80%	Response time of 74.3% for 2007-2008	2007-2008	n.a	n.a
		Sub-total R		0.0	1,272.0	-			2008-2009	n.a	n.a
		Sub-total (O)		0.0	0.0	-			2009-2010	n.a	n.a
		Total		0.0	1,272.0	-

Table 4: Policy on service standards for external fees

External Fee	Service Standard	Performance Standard	Stakeholder Consultation
Fees charges for the processing of access requests filed under the Access to Information Act	Minimum of 80%	74.3% in 2007-2008	Not applicable, as per policies and guidelines issued by the Treasury Board Secretariat, institution responsible for the ATIP program

Canadian Nuclear Safety Commission

Table 4: User Fees/External Fees

Table 4–A: User Fees Act

				2007–2008					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)**	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)***
CNSC Cost Recovery Fees Regulations* - regulate the use of nuclear energy and substances in Canada	Regulatory (R)	Nuclear Safety and Control Act CNSC Cost Recovery Fees Regulations	01-Jul-03	61,415	72,572	113,434	See Section IV – External Performance Standards	See Section IV – External Performance Standards	2008-2009 2009-2010 2010-2011	73,712 81,234 82,399	115,176 126,454 127,289
Fees charged for the processing of access requests filled under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	0	4	4	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca./en/A-1/218072.html	61% of ATIA requests closed during the reporting period were closed within the legislated timelines. 100% of Privacy Act requests closed during the reporting period were closed within the legislated timeline.	2008-2009 2009-2010 2010-2011	0 0 0	0 0 0
				Subtotal (R) 61,415 Subtotal (O) 0 Total 61,415	Subtotal (R) 72,572 Subtotal (O) 4 Total 72,576	Subtotal (R) 113,434 Subtotal (O) 4 Total 113,438			Subtotal Subtotal Subtotal	2008-2009 73,712 2009-2010 81,234 2010-2011 82,399 Total 237,345	2008-2009 115,176 2009-2010 126,454 2010-2011 127,289 Total 368,919
B. Date Last Modified Extensive consultations with licensees and other key stakeholders took place prior to publication of the new CNSC Cost Recovery Fees Regulations in the Canada Gazette. On July 1, 2003, new CNSC Cost Recovery Fees Regulations were implemented, which replaced the former AECB Cost Recovery Fees Regulations (1996). The Cost Recovery Advisory Group (CRAG) met in October 2003 to discuss the CNSC’s Cost Recovery Program. CRAG members viewed the forum as a positive mechanism for information sharing. The agenda and minutes of the meeting are available on the CNSC’s Web site at www.nuclearsafety.gc.ca.
C. Other Information * Additional information may be found at www.nuclearsafety.gc.ca ** Calculation of full cost is based on CNSC audited financial statements *** Includes services provided without charge from other government departments Please refer to the CNSC audited financial statements for additional detailed information as follows: 1. Auditors report: This report states that the CNSC has complied with the CNSC Cost Recovery Fees Regulations for 2007-2008. 2. Details on revenue charged and the associated cost of operations by fee category. The CNSC has established two internal dispute resolution mechanisms. The first addresses disputes over the administration of fees and the other over regulatory activity assignments. Details regarding the process and contact information are available on the CNSC Web site. During the 2007-2008 fiscal year, two disputes over the administration of fees were brought forward by licensees. All complaints were resolved at the first level of grievance through the dispute resolution mechanism for fee administration

 

 

Table 4–B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
CNSC Cost Recovery Fees Regulations	See Section IV – External Performance Standards	See Section IV – External Performance Standards	See Table 4-A (Sect. B)
Access to Information Act (ATIA)	See Table 4-A	See Table 4-A	Established under the Access to Information Act
B. Other Information Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

1. As established pursuant to the Policy on Service Standards for External Fees:
   • service standards may not have received parliamentary review; and
   • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Canadian Radio-television and Telecommunications Commission

User Fees

• The only fee that the CRTC currently collects, and which is subject to the reporting requirements of the User Fees Act, is for processing requests filed under the Access to Information Act.

2007-2008 User Fee - User Fees Act

Name of Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008		Planning Years
				Actual Revenue ($000)	Full Cost ($000)	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Access to Information Fees	Other Products and Services (O)	Access to Information Act	1992	Note 1	Note 1	2008-2009 2009-2010 2010-2011	Note 1 Note 1 Note 1	$ - $ - $ -
Performance Standards	Requests are completed as per the standards indicated in the Access to Information Act. Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11, be made available within 30 days after the request is received.
Performance Results	During 2007–2008, 15 requests out of 17 were completed: 11 were completed within 30 days, two within 31 and 60 days and two within 61 and 120 days. Two requests are still pending at the end of 2007–2008.

Note 1: The Access to Information revenue and cost for 2007–2008 are negligible: $50.00 received and approximately $11,000 in cost. The CRTC forecasts that the revenue associated with these fees and the full cost in future years will be negligible.

CRTC External Fees and Policy on Service Standard for External Fees

CRTC assesses fees pursuant to the Broadcasting Licence Fee Regulations 1997 and the Telecommunications Fee Regulations 1995. These regulations can be located on the CRTC website at www.crtc.gc.ca. The CRTC has received a legal opinion indicating that the Part I broadcasting licence fees and telecommunications fees are considered to be external ‘regulatory fees’ and not ‘user fees’ as defined in the User Fees Act (UFA). Thus these fees, and the external reporting of any information related to these fees, are not subject to the provisions of the UFA, but rather the Treasury Board Policy on Service Standards for External Fees. Information on broadcasting and telecommunications fees is included below.

CRTC External Fees

Name of Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008		Planning Years
				Actual Revenue ($000)	Full Cost ($000)	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Broadcasting Licence Fees Part I Part II (notes 1 & 2)	Regul-atory (R) Right & Privi-lege	Broadcasting Act (Section 11) Broadcasting Licence Fee Regulations 1997	1997 1997	$28.1M $0.7M	$28.7 M $10.0 M	2008-2009 2009-2010 2010-2011 2008-2009 2009-2010 2010-2011	$27.2M $32.8M $33.3M $- $- $-	$27.2M $32.8M $33.3M $10.0M $10.0M $10.0M
Telecommuni-cations Fees	Regul-atory (R)	Telecommuni-cations Act (Section 68) Telecommuni-cations Fee Regulations 1995	1995	$26.1M	$26.1M	2008-2009 2009-2010 2010-2011	$29.9M $29.5M $24.5M	$29.9M $29.5M $24.5M
				$54.9M	$64.2M	2008-2009 2009-2010 2010-2011	$57.1M $62.3M $57.8M	$57.1M $62.3M $57.8M

Note 1: The rationale for assessing Part II fee is three-fold:

• to earn a fair return for the Canadian public for access to, or exploitation of, a publicly owned or controlled resource,
• to recover Industry Canada costs associated with the management of the broadcasting spectrum (approximately $10 million annually), and
• to represent the privilege of holding a broadcasting licence for commercial benefit.

Note 2: The CRTC collected $674,000 in outstanding Part II licence fees pertaining to the 2005 and 2006 return years. No revenues for Part II licence fees are forecasted for these years as a result of the litigation which pertains to a challenge of the CRTC’s Part II broadcasting licence fees. The amounts reflected in the estimated full cost column pertain to Industry Canada costs associated with broadcasting spectrum management.

Canadian Space Agency

3.3.2) User Fee Reporting - User Fees Act

Click to enlarge

* Access to Information Act

3.3.3) Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	The most common performance measurement is the percentage of "on-time" responses as stipulated by the performance standard. For this reporting period the figures were 85% for the Access to Information Act and 100% for the Privacy Act.	The Access to Information Act and the Access to Information Regulations establish the service standard. Consultations were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other Information In November 2004, Treasury Board ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the establishment of service standards for all external fees charged on a non-contractual basis. In CSA's context, this policy applies to the ATI Program, for fees charged for the processing of access requests filed under the Access to Information Act (ATIA).

Canadian Transportation Agency

2007-2008 User Fee Reporting

A User Fees Act

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	< 1	< 1	6	Responses provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html	60-day processing standard met 80 per cent of the time.	08-09 09-10 10-11	< 1 < 1 < 1	9 9 9
			Total (O)	< 1	< 1	6		Total	08-09 09-10 10-11	< 1 < 1 < 1	9 9 9

2007-2008 User Fee Reporting

B   Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	60-day processing standard met 80 % of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Citizenship and Immigration Canada

User Fees

User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	2007–2008					Planning Years
				Forecast Revenue ($000) [Note 1]	Actual Revenue ($000) [Note 2]	Full Cost ($000) [Note 3]	Performance Standard [Notes 4 and 5]	Performance Results [Notes 5 and 6]	Fiscal Year	Forecast Revenue ($000) [Note 7]	Estimated Full Cost ($000)
Right of Permanent Residence Fee (RPRF)	Regulatory	Financial Administration Act (FAA); IRPA and IRP Regulations.	May 3, 2006	$87,000	$79,511	Costs associated with this fee are related to the overall cost of the immigration regulatory scheme and the fee charged is in recognition of the tangible and intangible benefits of acquiring permanent resident status in Canada. This fee was established in association with the 1995 Federal Budget and subsequently reduced by half as a result of Budget 2006.	This fee is payable by persons who acquire permanent resident status in Canada. (See table entitled “New Permanent Residents in 2007” in Section II – Strategic Outcome 1.) Protected persons and dependent children do not pay the RPRF.	This fee is closely linked to the processing of permanent resident applications.	2008-09 2009-10 2010-11	$87,000 $87,000 $87,000	There is no cost associated with this fee as it is charged in recognition of the tangible and intangible benefits of acquiring permanent resident status in Canada. This fee was established in association with the 1995 federal budget.
Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee, and Sponsorship Application Fee for Family Classes	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$158,000	$181,389	$295,100	Permanent Residence Applications: Overseas: Contributes to the achievement of Government immigration levels by issuing visas in line with established annual targets. Priority processing is given to the reunification of immediate family members (spouses, partners and dependant children) and to skilled workers nominated by provincial governments. [Note: Detailed past processing times by overseas mission and by immigration category appear on CIC’s website. The website of every overseas mission links to pages on the CIC website concerning processing times in order to ensure data consistency.] Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp Permanent Resident Card: Domestic: Same as previous Permanent Resident Travel Document: Overseas: Processed expeditiously	Permanent Residence Applications: Overseas: Immigrant Visas – In calendar year 2007, overseas missions delivered 100% of the overall visa target. A total of 217,604 immigrant visas were issued abroad. In calendar year 2007, missions finalized 50% of immediate Family Class applications within five (5) months, 70% within seven (7) months and 80% within eight (8) months. Missions finalized 50% of Provincial Nominees within seven (7) months, 70% within 10 months and 80% within 11 months. Domestic: Sponsorship – 99% of undertakings (spouse, child) are currently processed within 42 days. Other classes – First-stage approval for in-Canada PR applications is currently between two –six (2-6) months depending on the immigrant category. Permanent Resident Card: Domestic: Cards for new PRs are processed within three –four (3-4) weeks. Initial, replacement or renewal of PR card for existing PRs is currently 72 days. Permanent Resident Travel Document: Overseas: Recent processing times indicate that 62% of applications are decided on the same day.	2008-09 2009-10 2010-11	$161,000 $161,500 $161,500	$295,100 $295,100 $295,100
Work Permit Fee (individual and performing artist groups)	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$32,400	$43,685	$62,200	Overseas: Processed expeditiously. Past processing times by overseas mission and by category appear on CIC’s website. Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2007, 36% of applications were finalized within seven (7) days, 49% within 14 days and 63% within 28 days.   Domestic: Recent average processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$32,400 $32,400 $32,400	$62,200 $62,200 $62,200
Study Permit Fee	Regulatory	IRPA and IRP Regulations.	June 1, 1994	$23,000	$20,230	$29,000	Same as previous	Overseas: In calendar year 2007, 54% of applications were finalized within 14 days and 71% within 28 days. Domestic: Recent average processing times are 26 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$23,000 $23,000 $23,000	$29,000 $29,000 $29,000
Temporary Resident (TR) Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$113,000	$92,924	$121,200	Overseas: Temporary Resident Visas – Processed expeditiously. Past processing times by overseas mission and by category appear on CIC’s website. Domestic: Extensions—Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2007, 59% of TR visa applications were finalized within two (2) days and 78% within seven (7) days.     Domestic: Extension of status—Recent average processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$113,000 $113,000 $113,000	$121,200 $121,200 $121,200
Temporary Resident Permit (TRP) Fee	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$2,500	$2,690	$4,900	Overseas: Processed expeditiously Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Temporary Resident Permit: Recent processing times are 44 calendar days at CPC-Vegreville. Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.	2008-09 2009-10 2010-11	$2,500 $2,500 $2,500	$4,900 $4,900 $4,900
Restoration of Temporary Resident Status Fee	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$1,500	$2,062	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit Costs.	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	Recent processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$1,500 $1,500 $1,500	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit Costs.
Other immigration services (Rehabilitation; Authorization to return to Canada; Immigration Statistical Data; Certification and replacement of immigration documents)	Regulatory	IRPA and IRP Regulations.	Various	$2,200	$1,878	$2,700 [Note 8]	Certification and replacement of immigration document within six-eight (6–8) weeks. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Replacement of immigration documents currently within six-eight (6–8) weeks. Overseas: See comments for performance standards.	2008‑09 2009-10 2010-11	$2,200 $2,200 $2,200	$2,700 $2,700 $2,700 [Note 8]
Right of Citizenship Fee (ROCF)	Regulatory	FAA; Citizenship Act and Citizenship Regulations.	January 2, 1997	$16,000	$16,656	This fee was established in association with the 1995 Federal Budget. It is charged in recognition of the tangible and intangible benefits of acquiring citizenship status in Canada. Costs associated with this fee are related to the overall cost of the citizenship regulatory scheme.	This fee is payable by persons obtaining citizenship status. (See Section II – Citizenship Program for details.) Persons under 18 years of age do not pay the ROCF.	This fee is linked to acquisition of citizenship status. (See Change of Citizenship Fees.)	2008-09 2009-10 2010-11	$16,000 $16,000 $16,000	This fee was established in association with the 1995 federal budget. It is charged in recognition of the tangible and intangible benefits of acquiring citizenship status in Canada. There is no cost associated with this fee.
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$19,200	$19,964	$94,400 [Note 9]	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2006–2007, processing times for individuals applying to become a citizen (grant of citizenship) were reduced to 12–15 months from 15–18 months.	2008-09 2009-10 2010-11	$19,200 $19,200 $19,200	$94,400 $94,400 $94,400 [Note 9]
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$4,800	$4,013	$26,100 [Note 9]	Recent average processing times for proof of citizenship are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2006–2007, processing times for the issuance of a citizenship certificate (proof of citizenship) were reduced to five (5) months from five-seven (5–7) months.	2008-09 2009-10 2010-11	$4,800 $4,800 $4,800	$26,100 $26,100 $26,100 [Note 9]
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	$100	$81	$2,000 [Note 10]	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	CIC received 11,434 requests under the ATIA in 2007–2008 and completed 11,600 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 64.4% of cases. Response time was extended in 35.6% of cases. Overall, CIC met deadlines for 93.9% of the requests over the course of the year.	2008-09 2009-10 2010-11	$100 $100 $100	$2,000 $2,000 $2,000 [Note 10]
User Fees				Total $459,700	Total $465,083	Total $637,600			Subtotal: Subtotal: Subtotal:	$462,700 $463,200 $463,200	$637,600 $637,600 $637,600

Notes:

1: Source: 2007–2008 Report on Plans and Priorities.

2: All amounts are net of current year remissions.

3: 2006–2007 full costs and estimated full costs include an estimate for other government departments (OGDs) and represent the best available cost data. Participating OGDs in CIC’s Cost Management Model for 2006–2007 are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Social Sciences Humanities and Research Council of Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Court Administration Services; Federal Court; Federal Court of Appeal; Human Resources and Social Development Canada; Canadian Security Intelligence Service; and Canada Border Services Agency – Mission Integrity Officers only.
The following OGDs did not participate in the 2006–2007 Cost Management Process: Canada Border Services Agency and Department of Justice.

4: Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as average while overseas processing times are expressed as “x% in y days”.

5: All fees or modifications to fees that existed prior to the User Fees Act (UFA) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the UFA (e.g., international comparison; independent complaint address); and
• performance result, if provided, is not legally subject to the UFA.

6: Statistics for domestic regions were current as of March 31, 2008.

7: Source: 2007–2008 Report on Plans and Priorities.

8: Full costs include only rehabilitation cases and authorization to return to Canada costs.

9: In 2006–2007, CIC expended additional funding in this business line. Estimated full costs in 2007–2008 will be lower in future years due to termination of this funding. The 2006–2007 estimated full cost is the best available information at this time.

10: Source: Annual Report 2006–2007 — Privacy Act, Access to Information Act.

Policy on Service Standards for External Fees

A. External Fee	Service Standard [Notes 1, 2 and 3]	Performance Results [Note 3]	Stakeholder Consultation
Right of Permanent Residence Fee (RPRF, formerly Right of Landing Fee)	This fee is not a processing fee, but rather a fee that is paid in order to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of PR visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant, i.e., either at any time during the processing of the PR application prior to the issuance of the PR visa at a visa office, prior to finalization of the PR visa abroad, or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to processing the application itself, which carries a separate fee. (See next item in table.)	This fee is closely linked to the processing of Permanent Resident applications. RPRF fees are, to a certain degree, subject to the wishes of the individual client as to when they are paid. Legally, the only requirement is that they be paid prior to the issuance of a PR visa abroad and prior to the granting of PR status in Canada.	The Government has indicated its desire to eliminate the RPRF during its mandate. The fee was reduced by half at the beginning of fiscal year 2006–2007.
Permanent Residence Application Fee, Permanent Resident Card Fee, and Permanent Resident Travel Document Fee	Immigration levels are set by Cabinet once a year. In order to comply with levels, and since demand (intake) far outweighs set levels, once levels’ targets are met, excess applications may wait in a queue for lengthy periods until “levels room” opens up the following year. Without intake controls, and without being in contempt of Parliament, it is not possible to set service standards for applications outside of the priority processing queue. Highest-priority processing is given to immediate Family Class (spouses, partners and dependant children). At overseas missions and in Canada, the service standard is to finalize the majority of cases within six (6) months. Second-priority processing is given to Provincial Nominees and Quebec Economic (skilled worker and business) Classes at overseas missions. Permanent Resident Cards: Majority within 30 days.Permanent Resident Travel Document: two (2) days for routine cases.	Permanent Residence Applications Overseas: Immigrant Visas – In calendar year 2007, overseas missions delivered 100% of the overall visa target. A total of 217,604 immigrant visas were issued abroad. In calendar year 2007, missions finalized 50% of immediate Family Class applications within five (5) months, 70% within seven (7) months and 80% within eight (8) months. Missions finalized 50% of Provincial Nominees within eight (8) months, 70% within nine (9) months and 70% of Quebec Economic Class applications within 13 months. Domestic: Sponsorship – 99% of undertakings (spouse, child) are currently processed within 42 days. Other classes – First-stage approval for in-Canada PR applications is currently between two-six (2-6) months depending on the immigrant category. Permanent Resident Card: Domestic: Cards for new PRs are processed within three-four (3-4) weeks. Initial, replacement or renewal of PR card for existing PRs is currently 72 days at the CPC. Permanent Resident Travel Document: Overseas: 67% of applications are processed within two (2) days.	All the current fees are to the Government of Canada regulatory process for cost recovery fees, which includes consultation requirements. Consultations took place at the time each fee was imposed as part of the regulatory process. The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to its mandate including fees and service standards. CIC consults regularly with stakeholders including the Canadian Bar Association, the Canadian Council for Refugees, immigration practitioners, etc. Future processing fees will be subject to the User Fee Act. Section 4 of the Act specifies the consultative requirements that will apply when new user fees are considered.
Work Permit Fee (individual and performing artist groups)	Overseas: Four (4) weeks for the majority of cases. Domestic: 40 calendar days (includes 10 days’ mailing time) for majority of cases.	Overseas: In calendar year 2007, 63% of applications were finalized within 28 days. Domestic: Recent average processing times are 44 calendar days at CPC-Vegreville.	See previous
Study Permit Fee	Same as previous.	Overseas: In calendar year 2007, 54% of applications were finalized within 14 days, 71% within 28 days. Domestic: Recent average processing times are 26 calendar days at CPC-Vegreville.	See previous
Temporary Resident Visa (TRV) Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Overseas: Two (2) days for the majority of cases. Domestic: 40 calendar days (includes 10 days for mailing time) for majority of cases.	Overseas: In calendar year 2007, 59% of TRV applications were finalized within two (2) days. Domestic: Extension of status—Recent average processing times are 44 calendar days at CPC-Vegreville.	See previous
Temporary Resident Permit (TRP) Fee	Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously, but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. Domestic: 40 calendar days (includes 10 days for mailing time) for majority of cases.	Temporary Resident Permit: Domestic: Recent processing times are 44 calendar days at CPC-Vegreville.	See previous
Restoration of Temporary Resident Status Fee	Domestic: 40 calendar days (includes 10 days for mailing time).	Recent processing times are 44 calendar days at CPC-Vegreville.	See previous
Other immigration services (various)	Certification and replacement of immigration document: six-eight (6-8) weeks for majority of cases. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously, but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Replacement of immigration documents: currently within six-eight (6-8) weeks.	See previous
Right of Citizenship Fee	Service standard is linked to the processing of the application for a grant of citizenship, similar to the Right of Permanent Residence Fee.	This fee is linked to acquisition of citizenship status (see Change of Citizenship Fees).	See previous
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	12-15 months for majority of cases.	In 2007–2008, processing times for individuals applying to become a citizen (grant of citizenship) were reduced to 12-15 months from 15-18 months.	See previous
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Five (5) months for majority of cases.	In 2007–2008, processing times for the issuance of a citizenship certificate (proof of citizenship) were reduced to five (5) months from five-seven (5-7) months.	See previous
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	30 days following receipt of request unless an extension is requested.	CIC received 11,434 requests under ATIA in 2007–2008 and completed 11,600 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 64.4% of cases. Response time was extended in 35.6% of cases. Overall, CIC met deadlines for 93.9% of the requests over the course of the year.	The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other information:

Notes:

1: Service standards for immigration and citizenship processes are not published, but are internal benchmarks. Processing times for most processes are published on CIC’s website at http://www.cic.gc.ca/english/information/times/index.asp and are updated regularly. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as averages, while overseas processing times are expressed as “x% in y days/months”. Providing good service for fees paid is not only a question of processing time. Often, faster processing would be poor client service for example, by affording an unreasonably brief time frame to provide needed documentation; or by rejecting a reasonable excuse from applicants as to why they cannot attend a scheduled interview. Many elements of processing time are outside the control of CIC, and within the control of the applicant or other agencies such as CSIS, RCMP, CBSA. Due to case complexity and legal requirements, processing standards cannot represent finalization of all cases, but rather for a given percentage within a given time frame or as averages.

2: As part of the CIC service standards initiative, CIC is currently reviewing processing times for all business lines. Within a three-year framework, the intent is to implement, publish and measure performance against service standards of timeliness for 80% of cases for major lines of business (sub-services). Implementation of the first phase of service standards is planned for fall 2008, and currently includes study permits, sponsorship of spouses and minor children, proof of citizenship, asylum claim appointments, and accessibility of the CIC Call Centre.

3: All fees or modifications to fees that existed prior to the User Fees Act (UFA) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the UFA (for example, international comparison, independent complaint address); and
• the performance result, if provided, is not legally subject to UFA section 5.1.

Commission for Public Complaints Against the RCMP

Table - User Fees Act

Click on image to enlarge.

Correctional Service Canada

Table 6a - User Fees Act (Online Table)

A. User Fee	Fee Type	Fee setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecasted Revenues ($000)	Actual Revenues ($000)	Full Cost ($000)	Performance Standards	Performance Results	Fiscal Year	Forecasted Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	R	Access to Information Act	April 2004	3.3	3.0	2,400	Requests should be responded to within 30 working days, unless extensions are warranted as per section 9 of the Act. TB Secretariat is presently reviewing all policies related to the ATI legislation. For more info, see ATI legislation on the Justice website.	68% on time	2008-09 2009-10 2010-11	3.3 3.5 3.5	3,800 5,300 5,300
			Sub-Total (O) Sub-Total (R) Total	0.0 3.3 3.3	0.0 3.0 3.0	0.0 2,400 2,400			2008-09 2009-10 2010-11	3.3 3.5 3.5	3,800 5,300 5,300
B. Date Last Modified: N/A
C. Other Information N/A

Table 6b - Policy on Service Standards for External Fees

A. External	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Due to staff shortage and a realignment of ATI responsibilities, there has been a significant decrease in the compliance rate.	68 percent on time for ATI requests	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Department of Finance Canada

Table 5: User Fees and External Fees

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007–08					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act	Other products and services (O)	Access to Information Act	1992	14	5	979	Performance standards in accordance with the Access to Information Act and its associated regulations	Statutory deadlines were met 92% of the time	2008–09 2009–10 2010–11	4 4 4	940 960 980
B. Date Last Modified Not applicable
C. Other Information It is the Department's practice to waive fees when the fee is less than $25. Exceptionally, when the circumstances warrant it, additional fees may be waived.

Table 5–B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act	Performance standards in accordance with the Access to Information Act and its associated regulations (see http://laws.justice.gc.ca/ en/A-1)	Statutory deadlines were met 92% of the time	The service standard is established under the Access to Information Act and its associated regulations. Consultations with stakeholders were undertaken for amendments to regulations made in 1986 and 1992.
B. Other Information Not applicable

Department of Foreign Affairs and International Trade

Table 6: User Fees/External Fees

Table 6.1–A: User Fees Act-Access to Information

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
8.5	98.4	2,530 (note 1)	2008-2009 2009-2010 2010-2011	103 108 113	5,021 3,900 3,900
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services
Fee Setting Authority: Access to Information Act and Access to Information Regulations
Date Last Modified: 1992
Performance Standard: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html
Performance Results: Statutory deadlines met 63% of the time
Other information: The department has experienced an average annual increase in ATIA-related activities of 13.2% over the last 12 years. The department is implementing a comprehensive business plan to address the performance gap in processing of access requests and intends to significantly improve service in the short and long term. Estimated costs for future years are based on the approval of a business plan that would increase the size of the Access to Information and Privacy Protection Division by 22 positions and include a one-time allocation of funds for consultants in order to clear the backlog.

1. This reflects only those costs incurred directly by the Access to Information and Privacy Protection Division and does not reflect the total cost to the department.

Table 6.1–B: Policy on Service Standards for External Fees–Access to Information

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) pursuant to the Access to Information Regulations.	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html. The Office of the Information Commissioner has, in the past, considered a performance rate of 85% as standard and 80% as failure.	Statutory deadlines met 63% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Other Information: The department has experienced an average annual increase in ATIA-related activities of 13.2% over the last 12 years. The department is implementing a comprehensive business plan to address the performance gap in processing of access requests and intends to significantly improve service in the short and long term. Estimated costs for future years are based on the approval of a business plan that would increase the size of the Access to Information and Privacy Protection Division by 22 positions and include a one-time allocation of funds for consultants in order to clear the backlog.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.2–A: User Fees Act–International Youth Program

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
5,500	4,532	4,532	2008-2009 2009-2010 2010-2011	7,100 7,900 8,800	7,100 7,900 8,800
User Fee: International Youth Program (IYP)
Fee Type: Other: program participation fee
Fee Setting Authority: TBS Charging Policy Authorization No. 828483 pursuant to section 19(1)(b) of the Financial Administration Act and subsection 4(2) of the User Fees Act
Date Last Modified: October 2007
Performance Standard: Young foreigners who pay the $150 fee and who are eligible to participate in the IYP can expect to have their applications reviewed and processed and to receive their "Letters of Introduction" or rejection notice from Citizenship and Immigration Canada (CIC) within approximately 4 weeks. Refunds are issued to non-eligible applicants.
Performance Results: 63% of all applications were finalized within 28 days of receipt

Table 6.2–B: Policy on Service Standards for External Fees–International Youth Program

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
International Youth Program participation fee	4 weeks	63% of all applications were finalized within 28 days of receipt.	Consultations for the implementation and level of fee were undertaken with stakeholders for the countries to which the fee was applied in January 2008. For Australia and New Zealand, which have been charging a fee since 2000, yearly consultations are conducted with relevant stakeholders to ensure reciprocity of fees and that costs do not exceed revenues as per the User Fees Act.
Other Information: The International Youth Program facilitates access to work permits for Canadian and international youths with which Canada has either bilateral or multi-lateral arrangements. The Program Participation Fees are only paid by international youths participating in the program. The rate of response to an applicant's request for a letter of introduction (which accesses a work permit) is the performance on which the standard is based. The IYP uses the performance standards set by Citizenship and Immigration Canada for the rate of response to requests for work permits, which is four (4) weeks. Further information on this CIC user fee is available at The International Youth Program facilitates access to work permits for Canadian and international youths with which Canada has either bilateral or multi-lateral arrangements. The Program Participation Fees are only paid by international youths participating in the program. The rate of response to an applicant's request for a letter of introduction (which accesses a work permit) is the performance on which the standard is based. The IYP uses the performance standards set by Citizenship and Immigration Canada for the rate of response to requests for work permits, which is four (4) weeks. Further information on this CIC user fee is available at www.tbs-sct.gc.ca/dpr-rmr/2006-2007/inst/imc/imc06-eng.asp.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.3–A: User Fees Act–Export/Import Fees

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
12,500	9,500	20,255	2008-2009 2009-2010 2010-2011	12,000 12,000 12,000	12,000 12,000 12,000
User Fee: Fees for the issuance of export and import certificates and permits
Fee Type: Other product and services
Fee Setting Authority: Export and Import Permits Act (EIPA) Export and Import Permits and Certificates Fees Order.
Date Last Modified: 1995
Performance Standard: Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the bureau’s officers or which have been flagged for an officer’s review by the applicant when no additional information or documentation is required.
Performance Results: 98.66% success rate on the processing of 844,000 + applications.

Table 6.3–B: Policy on Service Standards for External Fees–Export/Import Fees

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees for the issuance of export and import certificates and permits	Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the bureau's officers or which have been flagged for an officer's review by the applicant when no additional information or documentation is required.	98.66% success rate on the processing of 844,000 + applications in 2007-2008.	The Export Import Control Bureau is fully committed to compliance with the TB Policy on Service Standards for External Fees. Service standards are currently being reviewed. Stakeholder surveys are being prepared and will be distributed in early fall.
Other Information: Performance will be evaluated and results will be communicated to stakeholders as per the TB Policy.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.4/6.5–A: User Fees Act–Consular
1. Consular Service Fee

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost (note 1)	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
70,000	96,727	72,617	2008-2009 2009-2010 2010-2011	110,000 100,000 100,000	85,000 100,000 100,000
2006-2007 (note 2)
64,900	76,453	133,838
2005-2006 (note 2)
66,200	65,175	74,249
User Fee: Consular Service Fee
Fee Type: Other products and services
Fee-Setting Authority: Consular Services Fees Regulations http://laws.justice.gc.ca/en/E-22/SOR-95-538/index.html pursuant to the Department of Foreign Affairs and International Trade Act
Date Last Modified: The Consular Service Fee was introduced on November 8, 1995. It has not been modified. (See note 1, below.)

2. Specialized Consular Services Fees

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost (note 1)	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
3,100	3,618	3,818	2008-2009 2009-2010 2010-2011	4,000 3,600 3,600	4,000 3,800 3,800
2006-2007 (note 2)
64,900	76,453	133,838
2005-2006 (note 2)
66,200	65,175	74,249
User Fee: Specialized Consular Services Fees
Fee Type: Other products and services
Fee-Setting Authority: Consular Fees (Specialized Services) Regulations www.voyage.gc.ca/main/about/consular_fees-en.asp#1 pursuant to paragraph 19(1) (a) of the Financial Administration Act
Date Last Modified: Fees have been collected since 1958 pursuant to the Regulations Respecting the Fees to Be Charged for Consular Services, SOR/58-133. The most recent modification occurred in 1998 with the coming into force of the Consular Fees (Specialized Services) Regulations.

Consular Service Fee and Specialized Consular Services Fees Performance standards: Services are based on written service standards, which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/main/about/service_standards-en.asp as well as at all missions abroad, where they are either in public view or can be provided by employees. These service standards were established in 1995 and are in need of a comprehensive review. As well, technical and resource constraints have impeded the department’s ability to report on performance against the full range of these standards (with the exception of passport, citizenship and arrest/detention services). This reporting gap was noted in the May 2008 Report of the Auditor General of Canada. It is the department’s intention to initiate a review of the standards in 2008-2009 with a view to establishing more meaningful standards and, in turn, better public reporting. Consular services are provided to Canadians abroad 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately. Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department’s ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organizations outside the Government of Canada.

Consular Service Fee Performance Results: In 2007-2008, consular officers dealt with over 1.3 million requests for consular services, which resulted in 255,605 cases being opened. Feedback indicated that 93% of respondents were satisfied or very satisfied with the overall service that they received. Efforts to increase the number of client feedback forms returned, and to expand the number of participating missions, have shown results. The number of client feedback forms received in 2007-2008 was more than double that of the year before, rising from 1,205 to 2,708. As well, the number of participating missions has grown to 129, which represents nearly half of the consular points of service around the world. An airport survey undertaken in March 2008 found that travellers who were familiar with the travel advisories on the consular website (www.voyage.gc.ca) were very positive in their assessment of this information source, with 87% saying it was very or somewhat useful. The same survey also found that 95% of travellers trusted the information provided by the government. In previous years, the department has reported performance against passport, citizenship and arrest/detention service standards in the consular narrative portion of the DPR. For 2007-2008, this information is noted below: Canada’s missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where over 70% of these detainees are located). As of March 31, 2008, missions met this standard 80% of the time-equal to the 2006-2007 results. Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2007-2008, they did so successfully with 89% of the applications, compared to 84% in 2006-2007. Missions are monitored on their ability to meet the 15-day service standard for passport issuance. This year they regularly exceeded this standard, with an average turnaround time of less than 10 working days. The turnaround time in 2006-2007 was also less than 10 working days.

Specialized Consular Services Fees Performance Results: Missions abroad reported dealing with 85,778 legal/notary cases (which included service delivery and related inquiries) in 2007. Client feedback from 222 clients demonstrated an overall satisfaction level with the legal/notary service of 91.6%.

Other Information: The May 2008 Report of the Auditor General of Canada found that "Foreign Affairs and International Trade Canada has approved standards for the consular services fee and tracks performance against some of these standards, but does not report performance against any of these standards to Parliament and the public. Instead, the Department reports on levels of client satisfaction based on a small-scale survey of Canada’s more than 200 consular offices and range of consular services provided." The report recommended that the department "should consider improving transparency of their fees that were subject to this audit by providing more complete public reporting of their financial and non-financial performance information." The department agrees with this recommendation and will be reviewing the existing Consular Services Standards in light of the department’s recently approved Program Activity Architecture and the soon to be approved Performance Measurement Framework, with the intention of establishing more meaningful standards and, in turn, better public reporting. Appropriate changes will be initiated in accordance with the provisions of the User Fees Act and reflected in the department’s reporting to Parliament in its Departmental Performance Report.

Notes:
1. Temporary surpluses for the Consular Service Fee: The full costing information provided for fiscal year 2007-2008 reveals a surplus of revenues over costs of $24.762 million. A surplus of $25.0 million is also estimated for fiscal year 2008-2009. These surpluses reflect a temporary increase in revenues resulting from a spike in demand due to changes in passport requirements for travel to the United States of America. The estimated decline in revenues in fiscal years 2009-2010 and 2010-2011, combined with planned investments in the Consular program to improve the consular services provided to Canadians, is forecasted to result in the elimination of these surpluses.
2. Prior Years: Full costing information for the Consular Service Fee and the Specialized Consular Services Fees has also been provided for fiscal years 2005-2006 and 2006-2007, as this information was not previously disclosed in the published Departmental Performance Reports.

Table 6.4/6.5–B: Policy on Service Standards for External Fees–Consular Service and Specialized Consular Service

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
6.4-B: Consular Service Fee	Consular services are based on written service standards (established in 1995), which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/main/about/ service_standards-en.asp as well as at all missions abroad, where they are either in public view or can be provided by employees. Consular services are provided to Canadians abroad 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately.	See Table 6.4/6.5-A	The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.
6.5-B: Specialized Consular Services Fees	These standards are available to clients online at www.voyage.gc.ca/main/about/ service_standards-en.asp and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions.	See Table 6.4/6.5-A	The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.
Other Information: Consular Service Fee The fees collected by Passport Canada include a consular fee of $25, which is collected on behalf of the department and credited to the Consolidated Revenue Fund. This fee offsets the costs of providing consular services to Canadians in distress abroad. Consular services range from routine information requests to cases involving international abduction of children, medical emergencies and evacuations, arrest or detention, death of Canadians abroad, and emergency evacuation in the event of natural disasters or crises. Service standards are available to clients online and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions. Other Information: Specialized Consular Services Fees Fees are collected for the provision of such services as administering oaths, receiving affidavits, and authenticating a signature or the seal of a foreign authority. Clients in emergency situations abroad, or to whom overriding humanitarian or compassionate considerations apply, are exempt from these fees. Fees reflect the cost of providing the services and do not undercut those charged by local professionals.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.6–A: User Fees Act–Passport Canada

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
239,208	289,738	284,975	2008-2009 2009-2010 2010-2011	276,583 246,173 246,173	276,583 246,173 246,173
User Fee: Passport Canada
Fee Type: Other products and services
Fee Setting Authority: Passport Service Fees Regulation
Date Last Modified: December 2001
Performance Standard: The standard turnaround times are 10 days for over-the-counter applications and 20 days for receiving agents and mail-in applications.
Performance Results: In 2007-2008, turnaround standards were met for 75.7% of applications through all channels. The median number of days to process applications received through our regional offices was 9 days; for receiving agents and mail-in applications it was 20 days.

Table 6.6–B: Policy on Service Standards for External Fees–Passport Canada Revolving Fund

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Passport Canada Revolving Fund	The standard turnaround times in working days are: Offices, Regular services: 10 Offices, Urgent services: next working day Offices, Express services: 2 to 9 Mail-in, Regular services: 20 Canada Post Receiving Agent, Regular services: 15 Service Canada Receiving Agent, Regular services: 20	In 2007-2008, turnaround standards were met for 75.7% of applications through all channels. Standards for urgent and express services were met for 99% of applications. The median number of days to process applications received through our regional offices was 9 days; for receiving agents and mail-in applications it was 20 days.	N/A

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.0–A: User Fees Act–Totals

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
330,317	404,213	388,727
Other Information: The departmental performance reports for 2005-2006 and 2006-2007 reported Property-Related Lettings and Sublettings. A recent legal opinion found that this Cost Recovery (lease of public property) is not subject to the reporting requirements of the User Fees Act, and for this reason they are no longer reported in the Departmental Performance Report.

Department of Justice Canada

Table 4-A: User Fees Act

				2007–2008					Planning Years
User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
The family Order and Agreements Enforcement Assistance (FOAEA)	Regulatory	FOAEA Act	March 1999	6,000	7,284	7,284	Yes	Results are available in table 4-B	08/09 09/10 10/11	6,000 7,000 7,000	6,000 7,000 7,000
The Central Divorce Proceedings	Regulatory	CRDP Fee Order	May 1986	750	762	762	Yes	Results are available in table 4-B	08/09 09/10 10/11	800 800 800	800 800 800
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other product and services	Access to Information Act (ATIA)	1992	4.0	2.2	1,636	Yes	Results are available in table 4-B	08/09 09/10 10/11	4.2 4.5 4.8	2,000 2,250 2,500
				Total 6,754.0	Total 8,048.2	Total 9,682.0			Subtotal 08/09 Subtotal 09/10 Subtotal 10/11	6,804.2 7,804.5 7,804.5	8,800 10,050 10,300
B. Date Last Modified N/A
C. Other Information ATIA Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

Table 4 B: Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
The family Order and Agreements Enforcement Assistance (FOAEA)	Processing of tracing applications under Part I of the Act will be completed and a response provided to provincial/territorial enforcement programs within 10 business days.  Garnishment applications under Part II of the Act will be in effect 35 days after receipt. Licence-denial applications under Part III of the Act will be initiated and terminated within 10 business days. Public enquiries are to be responded to within 48 hours.	A total of 25,858 applications received and treated within 10 business days. Standard met at 100%. 69,087 garnishment applications accepted within the time frame. Standard met at 100%. 10,794 applications received and processed within the time frame. Standard met at 100%. 89,707 calls received through the automated interactive voice response system (IVR). Standard met at 90%.	Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs. A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction
The Central Divorce Proceedings	Clearance Certificates are to be issued within 3 weeks of receipt of the application. Divorce information is to be provided to Statistics Canada annually, according to schedule. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days. Quarterly invoices and compensation reports are to be issued within 30 days.	Standard met at 90%. Standard met 100%. 16,093 telephone enquires and written enquiries was received and standard was met at 90%. Standard met at 100%.	A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicates strong levels of satisfaction.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1	Standard met at 95.0%.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.
Other Information N/A

Economic Development Agency of Canada for the Regions of Quebec

Table 6A : User Fees Act

	(in thousands of dollars)			2007-2008					Planning years
	Fee type	Fee-setting authority	Date last modified	Planned revenue	Actual revenue	Full cost	Performance standard	Performance results	Fiscal year	Planned revenue	Estimated full cost
A. User fee
Fees charged for processing access requests submitted to the Agency under the Access to Information Act	Other products and services	Access to Information Act	1992	0.2	0.18	67.8	Response must be provided within 30 days following receipt of request. Pursuant to Section 9 of the Act, the response time may be extended; notice of extension must be sent within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/ A_1/index.html	Response given to 55% of requests within the prescribed 30-day timeframe	2008-2009	0.2	73.0
									2009-2010	0.2	75.0
									2010-2011	0.2	77.0
B. Date last modified: March 31, 2008
C. Other information: N/A

Table 6B: Policy on service standards for external fees

User fee	Service standard	Performance results	Stakeholder consultation
Fees charged for processing access requests submitted to the Agency under the Access to Information Act	Response must be provided within 30 days following receipt of request. Pursuant to Section 9 of the Act, the response time may be extended; notice of extension must be sent within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/ A_1/index.html	Agency responded to 55% of requests within the prescribed 30-day timeframe	The service standard is established by the Access to Information Act and Access to Information Regulations

Some of the information requests submitted to the Agency under the Access to Information Act required longer processing time than the prescribed deadline due mainly to their complexity. Indeed, several of these required consultation with third parties and government agencies. The Agency improved its response time by 9% over 2006-2007.

Environment Canada

User Fees

A. Fee Category	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Regulatory Service
Ocean Disposal Permit Application Fees	R	Canadian Eenvironmental Protection Act 1999(CEPA 1999)[1], ss.135(1); Disposal at Sea Regulations	2001	200.0	215.0	1,021.0	Under the application fee, each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette from about 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to national guidelines, produce an annual report on activity, produce a financial summary of revenues, expenses and value for clients, and report results of monitoring to the Office for the London Convention.	Met service standards. Applications were reviewed within the 120 day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported. For further details see www.ec.gc.ca/ seadisposal/.	2008-2009 (1)	200.0	1,021.0
									2009-2010 (1)	200.0	1,021.0
									2010-2011 (1)	200.0	1,021.0
B. Date Last Modified:
C. Other Information:
Ocean Disposal Site Monitoring Fees	R	FAA[2], par. 19.1(a); Ocean Dumping Permit Fee Regulations (Site Monitoring)	2001	1,300.0	1,065.0	1,300.0	The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and demonstrates that the resource is used sustainably for the Canadian public.	Met the service standards. Permittees disposed of dredged and excavated by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.	2008-2009	1,400.0	1,300.0
									2009-2010 (2)	1,500.0	1,600.0
									2010-2011 (2)	1,500.0	1,600.0
B. Date Last Modified:
C. Other Information:
New Substance Notification	R	CEPA, 19991, s. 328, New Substances Fees < .>	2002	400.0	500.0	2,200.0	All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, email or fax within 10 business days of receipt.	All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95% of the time within 10 days.	2008-2009	400.0	2,200
									2009-2010	400.0	2,200
									2010-2011	400.0	2,200
B. Date Last Modified:
C. Other Information:
Migratory Bird Program - Migratory Game Bird Hunting Permit (3)	R	MBCA 1994[3], s. 12; Migratory Bird <>C.R.C., c. 1035	1998 - SOR/98-314	2,006.0	1,451.0	960.0	Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1 to March 10 of the following year. The performance standard is to ensure adequate numbers of permits are available for distribution within that timeframe. Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot; therefore, the service standard is that the hunter can get a hunting permit upon request. People purchasing the permit should receive one within minutes of completing the transaction. The permit fee was increased by $5.00 in 1998.	99.9% of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There is an average of 4-5 complaints each year that permits were not available from CPC because the CPC outlet did not re-order more stock. Issues like this are rectified by CPC within 2 days.	2008-2009	2,006.0	960.0
									2009-2010	2,006.0	960.0
									2010-2011	2,006.0	960.0
B. Date Last Modified:
C. Other Information:
Migratory Bird Program - Habitat Conservation Stamp	R	MBCA 19943, s. 12; Migratory Bird <>	1991	2,200.0	1,592.0	1,592.0	Conservation Stamps are sold for $8.50 each and must be affixed to the Migratory Game Bird Hunting Permit to validate it. The performance standard is to ensure adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1 to March 10 of the following year. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC). One canno t purchase a permit without the stamp pre-affixed to it therefore, the hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot thus the service standard is that the hunter receives a wildlife stamp affixed to the permit. People purchasing the permit should receive the stamp within minutes of doing the transaction. For Collectors: Stamps bought from CPC can be purchased by mail order, telephone, fax and at selected CPC offices and require a two-week processing period. Stamps bought from WHC selected vendors can be ordered in person, by telephone and mail order. Processing time is two weeks if not bought in person. Stamp fees increased by $1.00 in 1991.	Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone, fax and at selected CPC offices have been processed within the two-week processing period. Stamps, bought from WHC selected vendors either in person, by telephone and mail order, are processed within the two-week processing period. No complaints have been received that stamps were unavailable.	2008-2009 (4)	2,200.0	2,200.0
									2009-2010	2,200.0	2,200.0
									2010-2011	2,200.0	2,200.0
B. Date Last Modified:
C. Other Information: With funds generated from Stamp revenue, Wildlife Habitat Canada funds several habitat conservation programs and projects that contribute to EC's key result "Biological diversity is conserved".
Migratory Bird Program - Avicultural permits, Taxidermist permits and Eiderdown permits	R	MBCA 19943, s. 12; Migratory Bird Regulations	Prior to 1978	8.7	15.8	34.0	These permits are issued by Environment Canada's regiona l offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the CWS permit policy - for example with respect to aviculture, a person must demonstrate that they will do wing-clipping or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire December 31 of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application.	All applications are processed within the 30 day time frame unless site inspections are required. In those cases (10% of all the applications), an additional 30 days were required to process the application.	2008-2009	8.2	34.0
									2009-2010	8.2	34.0
									2010-2011	8.2	34.0
B. Date Last Modified:
C. Other Information: CWS is examining how best to deliver its permits for Migratory Birds including hunting, taxidermy and eiderdown. This work will take 3 to 5 years and will include further development of Service Standards and also include consultations with other government departments, regional compliance promotion groups and industry.
Cap Tourmente National Wildlife Area - Permit <>	R	CWA[4], s. 12; Wildlife Area Regulations	2001	190.0	97.8	97.5	To add to the enjoyment of hunters during the hunting season at Cap Tourmente, facilities are well maintained: well-groomed trails and rest areas; adequate parking; sufficient washroom facilities; etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years.	According to a survey conducted with hunters in 2005, there is a great deal of satisfaction with the quality and condition of the facilities.	2008-2009	170.0	225.0
									2009-2010	170.0	225.0
									2010-2011	170.0	225.0
B. Date Last Modified:
C. Other Information:
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	O	Access to Information Act, ss. 11(1) and par. 77(1)d); Access to Information Regulations	1992	12.7	12.7	657.6	A response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request. The Access to Information Act provides further details: http://laws.justice. gc.ca/en/A-1/ 218072.html	Statutory deadlines were met 83% of the time.	2008-2009	13.1	970.0
									2009-2010	13.6	1,000.0
									2010-2011	14.1	1,030.0
B. Date Last Modified: N/A
C. Other Information: It is the Department's practice to waive fees where the total owing per request amounts to less than $25.
Cap Tourmente National Wildlife Area - Entry Sales	O	CWA4, s. 12; Canada Wildlife Area Regulations	2003	231.0	168.7	236.7	To add to the enjoyment of visitors during the operating season at Cap Tourmente, facilities are well maintained: well-groomed trails and rest areas; adequate parking; sufficient washroom facilities; etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years. In addition, visitors have access to bilingual reception and interpretative services to assist in learning about the nature site and to respond to their questions.	According to feedback received from a number of visitors, there is general satisfaction with the reception and interpretative services and the quality and condition of the facilities.	2008-2009	226.0	260.0
									2009-2010	226.0	260.0
									2010-2011	226.0	260.0
B. Date Last Modified:
C. Other Information:
Sub-Total R				6,304.7	4,936.6	6,183.5			2008-2009	6,384.2	6,919.0
									2009-2010	6,484.2	7,219.0
									2010-2011	6,484.2	7,219.0
Sub-Total O				243.7	181.4	894.3			2008-2009	239.1	1,230.0
									2009-2010	239.6	1,260.0
									2010-2011	240.1	1,290.0
Total				6,548.4	5,118.0	7,077.8			2008-2009	6,623.3	8,149.0
									2009-2010	6,723.8	8,479.0
									2010-2011	6,724.3	8,509.0

Notes:

(1) The estimated full cost is based on budget information. A detailed analysis to determine the current cost of reviewing a permit is pending based on priority funding availability.

(2) Cost lags behind revenues due to the nature of the monitoring program. Increased activity in the north is anticipated in the near future, hence the increase in full cost with time.

(3) Fees for rights and privileges may exceed the cost of administering the program ensuring a fair market return for Canadian citizens.

(4) The cost of this program is attributed to a Grants and Contribution which is based directly on revenues received.

Legend:

R = Regulatory
O = Other Products and Services

[1] CEPA 1999 = Canadian Environmental Protection Act, 1999
[2]FAA = Financial Administration Act
[3]MBCA 1994 = Migratory Birds Convention Act, 19994
[4]CWA = Canada Wildlife Act

External Fees

A. External Fee
	Service Standard	Performance Result	Stakeholder Consultation
Regulatory Services
Ocean Disposal Permit Application Fees	Under the application fee, each application is reviewed according to Schedule 6 of CEPA (Canadian Environmental Protection Act) and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette from about 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, EC is committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to National guidelines, produce an annual report on activity, produce a financial summary of revenues, expenses and value for clients, and report results of monitoring to the London Convention office.	Met service standards. Applications were reviewed within the 120-day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported. For further details see www.ec.gc.ca/seadisposal/	Application fees set in 1993, were rolled over in 2001. A Regulatory Impact Assessment Statement and multistakeholder consultations were conducted before each regulation was enacted. Multistakeholder consultations were carried out in 1996-98 for setting the permit fee. There was general acceptance for the fee, but concern for how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, EC (Environment Canada) committed to regular meetings with permit holders, to reporting, and to reviewing the fee three years after implementation. The review was done in 2003 and its report concluded no change to the fee was needed. All consultations from 1993-2003 involved discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html
B. Other Information:
Ocean Disposal Site Monitoring Fees	The permittee has access to a permitted site and ability to dispose of 1000 cu m of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea program to operate a representative national disposal site monitoring program which allows the client group as a whole to continue to have access to suitable disposal sites and demonstrates that the resource is used sustainably for the Canadian public.	Met the service standards. Permittees disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.	Multistakeholder consultations were carried out in 1996-98 for setting the permit fee. There was general acceptance for the fee, but concern for how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, EC committed to regular meetings with permit holders, to reporting, and to reviewing the fee three years after implementation. The review was done in 2003 and its report concluded that no change to the fee was needed. Further consultations were undertaken from 1993-2003 involving discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html.
B. Other Information:
New Substance Notification	All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, e-mail or fax within 10 business days of receipt.	All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, e-mail or fax are responded to 95% of the time within 10 days.	Amendments to the New Substances Notifications Regulations were published in Canada Gazette Part II in September 2005. Under the Service Delivery Improvement Initiative of the New Substances Division, a Service Charter was developed. Other government departments, regional compliance promotion groups and industry had an opportunity for input into the service charter and standards.
B. Other Information:
Migratory Bird Program- Migratory Game Bird Hunting Permit	Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1st until March 10th the following year. The performance standard is to ensure adequate numbers of permits are available for distribution within that timeframe. Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot; therefore, the service standard is that the hunter can get a hunting permit upon request. People purchasing the permit should receive one within minutes of completing the transaction.	99.9% of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There is an average of 4-5 complaints each year that permits were not available from CPC because the CPC outlet did not re-order more stock. Issues like this are rectified by CPC within 2 days.	Every year, Canadian Wildlife Service (CWS) consults with stakeholders when amending the hunting regulations. Amendments to the Migratory Bird Hunting Regulations are published in Canada Gazette Part II. This allows for the general public and all concerned Canadians to provide their comments and voice their opinion. This provides an opportunity to voice concerns about service standards as well. In addition, CWS is examining how best to deliver its permits for Migratory Birds including hunting, taxidermy and eiderdown. This work will take 3 to 5 years and will include further development of Service Standards and also include consultations with other government departments, regional compliance promotion groups and industry.
B. Other Information:
Migratory Bird Program- Habitat Conservation Stamp	Conservation Stamps are sold for $8.50 each and must be affixed to the Migratory Game Bird Hunting Permit to validate it. The performance standard is to ensure adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1st until March 10th the following year. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC). One cannot purchase a permit without the stamp pre-affixed to it, therefore, the hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot, thus the service standard is that the hunter receives a wildlife stamp affixed to the permit. People purchasing the permit should receive the stamp within minutes of doing the transaction. For Collectors: Stamps bought from CPC can be purchased by mail order, telephone, FAX and at selected CPC offices and require a two-week processing period. Stamps bought from WHC selected vendors can be ordered in person, by telephone and mail order. Processing time is two weeks if not bought in person.	Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone, FAX and at selected CPC offices have been processed within the two-week processing period. Stamps bought from WHC selected vendors, either in person, by telephone or by mail order, have been processed within the two-week processing period. No complaints have been received that stamps were unavailable.	CWS conducted a program evaluation in 2005-06 of WHC (Wildlife Habitat of Canada) and the stamp program. Stakeholders within the Federal/Provincial governments as well as those in the NGO (Non-Government Organizations) community were interviewed. The published results can be found on Environment Canada's, Audit and Evaluation website ( www.ec.gc.ca/ae-ve ). The price of single stamps is fixed by Regulations. Booklets of Stamps, etc. are sold at a retail price mutually agreed to by both EC and WHC and in accordance with established practices of the philatelic industry; TB reapproved the contribution agreement in 2002 (see http://www.cws-scf.ec.gc.ca/birds/status/index_e.cfm ).
B. Other Information: With funds generated from Stamp revenue, Wildlife Habitat Canada funds several habitat conservation programs and projects that contribute to EC's key result "Biological diversity is conserved".
Migratory Bird Program- Avicultural permits, Taxidermist permits and Eiderdown permits	These permits are issued by EC regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the CWS Permit Policy - for example with respect to aviculture, a person must demonstrate that they will wing-clipping or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire December 31st of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application.	All applications are processed within the 30 days timeframe unless site inspections are required. In those cases (10% of all the applications), an additional 30 days were required to process the application.	CWS is examining how best to deliver its permits for Migratory Birds including hunting, taxidermy and eiderdown. This work will take 3 to 5 years and will include further development of Service Standards and also include consultations with other government departments, regional compliance promotion groups and industry.
B. Other Information:
Cap Tourmente National Wildlife Area- Permit Sales	To add to the enjoyment of hunters during the hunting season at Cape Tourmente, facilities are well maintained: well groomed trails and rest areas; adequate parking; sufficient washroom facilities, etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years.	According to a Survey conducted with hunters in 2005, there is a great deal of satisfaction with the quality and condition of the facilities.	Hunters have the opportunity to fill out a survey questionnaire. Suggestions are considered and implemented as quickly as possible during the usual maintenance and upkeep of facilities.
B. Other Information:
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	A response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request. The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.	Statutory deadlines were met 83% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information: It is the Department's practice to waive fees where the total owing per request amounts to less than $25.
Cap Tourmente National Wildlife Area- Entry Sales	To add to the enjoyment of visitors during the operating season at Cape Tourmente, facilities are well maintained: well groomed trails and rest areas; adequate parking; sufficient washroom facilities, etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years. In addition, visitors have access to bilingual reception and interpretative services to assist in learning about the nature site and to respond to their questions.	According to feedback received from a number of visitors, there is general satisfaction with the reception and interpretative services and the quality and condition of facilities.	A suggestion box is available on site to allow visitors to provide comments and suggestions. In planning organized Student Visits, meetings are held beforehand with teachers to ascertain information needs and interests and to plan the visits.
B. Other Information:
Entry fees - Montreal Biosphere	Throughout the year (362 days per year), from 10 a.m. to 6 p.m., visitors have access to reception services, interpretative services in exposition halls, animated presentations and education workshops, together with well maintained facilities, rest areas, observation points, parking, etc.	According to written comments from visitors received daily and evaluation sheets provided by organized group leaders, there is a 90% satisfaction level with the facilities and services provided.	Leaders of organized group visits are encouraged to complete evaluations. For individual visits, sample surveys are conducted every 3 years.
B. Other Information:
Haying & Grazing (CWS Agricultural Activity)	A standing request list - "Notice of Interest" - is searched to identify applicants interested in the activity e.g., haying, grazing, crop. If no interest is shown then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural activity application form. Application forms are reviewed to determine the most suitable candidate and a reference check of the candidate(s) is conducted. The current CWS agricultural permit application form was developed in 1984 and based on the Saskatchewan Environment & Resource Management and Saskatchewan Agriculture and Food permit process. It was revised in 1988 in response to drought conditions. Permits are issued for a period of less than one year and expire on December 31st of the year issued. The fee structure for haying and grazing is based upon the current rates used by Saskatchewan Environment and Saskatchewan Agriculture and Food to ensure "equal service for equal fee" between departments is achieved.	Federal lands are monitored to ensure permit conditions are being met and habitat management goals (e.g., maintain native plant community and habitat for wildlife and reduce weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review).	The most suitable applicant is contacted to confirm their interest in obtaining a permit. Discussions are held to ensure the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands the permit is only for one season, and that if any conditions of the permit are not followed, the permit may be immediately revoked by the Minister. Prospective grazing patrons must also submit a grazing plan which is reviewed and refined if required. Changes are reviewed with the patron to make sure they understand and agree with final grazing plan and permit conditions.
B. Other Information:
Publications and publication services	Most publications are provided free of charge. Some publications are sold to cover the printing costs of the Publications section and to underwrite the cost of production (translation, editing, design and layout). Publications are promoted through various vehicles and tools including catalogue (online), conferences, trade fairs, promotional flyers, and the Canada Gazette. Clients include departments, corporations, institutions, as well as the public. Orders are received online via an ordering site or by phone, e-mail and facsimile. Each order is treated chronologically and an order tracking system is in place. Orders are categorized by priority with those involving legal statutes, ministerial enquiries and rush orders being treated as high priorities. Turn-around time for individual orders (actual invoicing, packaging and shipping) is within 3-5 working days. The packaging and shipping is done at a separate location (Distribution Centre - 151, Jean-Proulx, Gatineau QC, K1A 0H3). Items are, for the most part, shipped by Canada Post unless the client chooses alternative means in which the cost associated is fully recovered by the Department. In addition to direct mail, publications are also distributed through government libraries, electronic distribution, and conferences.	The online ordering setup has a built-in tracking system. For audit purposes, all supporting documentation (purchase orders, requests, etc.) are attached to the invoice. Most items are prepaid with the exception of other government departments and Canadian companies set up for purchase orders. For international orders, we ask for prepayment before shipping the items in an effort to prevent minimal recoveries at year-end. The only delays that we have experienced in the past are on the reprinting end. The online order tracking system allows us to view the orders, post invoicing, work order and shipping information and finally to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED and are viewed on a daily basis to make sure that all orders are completed in a timely fashion.	Clients have our 1-800 number to voice concerns / complaints.
B. Other Information:

NOTE:

After further detailed analysis, it was determined that the following fees are not within the scope of the External Fee policy due to their contractual nature and therefore have been removed from the table: Hydrometric Data, Weather Data, Weather Forecasts/Products, Sable Island Logistical Support Fees, Laboratory and other Scientific Services, Quality Assurance Program and Water Management Services.

 

National Pollutants Release Inventory Workshops & Seminars is no longer considered an external fee as Environment Canada no longer charges for this service and therefore has also been removed from the table.

Fisheries and Oceans Canada

User Fees Act

 

On March 31, 2004, the User Fees Act received Royal Assent. The aim of the Act is to strengthen the accountability, oversight and transparency of user fee activities. The User Fees Act requires departments to submit to Parliament, each year, a list of all user fees in effect, irrespective of when the fees were established.

The table below lists DFO's user fees for the fiscal year 2007-2008. DFO has not introduced any new user fees since the establishment of the User Fees Act, nor has the Department increased any existing user fees.

User Fees ($ thousands)

User Fee	Fee Type*	Fee Setting Authority	Date Last Modified	2007-2008			Fiscal Year	Forecast Revenue	Estimated Full Cost
				Forecast Revenue	Actual Revenue	Full Cost
Maintenance Dredging Services Tonnage Fee1 Intended to recover from commercial vessels the total direct costs incurred by CCG to manage maintenance dredging services in the St. Lawrence Shipping Channel. Services provided consist of the management of the maintenance dredging program for the St. Lawrence Shipping Channel.	O	Section 47 of the Oceans Act	2003	4,600	5,372	5,372	2008-2009 2009-2010 2010-2011	4,600   4,600 4,600	4,600   4,600 4,600
Marine Navigation Services Fee Intended to recover a portion of the full costs incurred by CCG to provide marine navigation services to commercial vessels. Services provided include short-range aids to navigation and vessel traffic services.	O	Section 47 of the Oceans Act	2005	27,817	30,712	179,616	2008-2009 2009-2010 2010-2011	27,817   27,817 27,817	170,961   170,961 170,961
Marine Communications and Traffic Services/Coast Guard Radio Communications Charges Rates charged for person-to-person communications by radio-telephone or radio-telegram from ship to shore or from shore to ship.	O	Section 19 of the Financial Administration Act	1994	100	26	1,1162	2008-2009 2009-2010 2010-2011	100   100 100	2
Icebreaking Services Fee Intended to recover a portion of the full costs incurred by CCG to provide icebreaking services to commercial vessels. Services provided include route assistance (channel maintenance and ship escorts), ice routing and information services, and some harbour/wharf breakouts where not provided by commercial operators.	O	Section 47 of the Oceans Act	1998	13,824	5,202	115,457	2008-2009 2009-2010 2010-2011	13,824   13,824 13,824	105,399   105,399 105,399
Hydrography Sale of charts and publications	O	Financial Administration Act, Oceans Act	1996	1,800	1,948	31,700	2008-2009 2009-2010 2010-2011	1,802   1,802 1,802	31,700   31,700 31,700
Fisheries Management Commercial fishing licence fees	R&P	Sections 7 and 8 of the Fisheries Act	1995	35,006	37,968	3	2008-2009 2009-2010 2010-2011	35,015   35,015 35,015	3
Fisheries Management Recreational fishing licence fees	R&P	Sections 7 and 8 of the Fisheries Act	1996	5,135	5,174	3	2008-2009 2009-2010 2010-2011	5,150   5,150 5,150	3
Fisheries Management Pacific Salmon Conservation Stamp	R&P O	Sections 7 and 8 of the Fisheries Act	1995	1,431	1,349	15,000	2008-2009 2009-2010 2010-2011	1,490   1,490 1,490	15,300   15,606 15,918
Access to Information Fees charged for the processing of Access requests filed under the Access to Information Act	O	Access to Information Act	1992	13	14	1,7984	2008-2009 2009-2010 2010-2011	13.6   14.8 16.0	1,900   2,100 2,300
Sub-totals							2008-2009 2009-2010 2010-2011	89,812   89,813 89,814	329,860   330,366 330,878
Total				89,726	87,765	376,091		269,438	991,104

Figures may not add due to rounding.

Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred before March 31, 2004:

• The performance standard, if provided, may not have received parliamentary review.
• The performance standard, if provided, may not respect all requirements established under the User Fees Act (UFA) (e.g., international comparison or independent complaint address).
• The performance result, if provided, is not legally subject to Section 5.1 of the UFA regarding fee reductions for performance not achieved.

* DFO collects fees for the conferring of Rights & Privileges (R&P) and for Other Goods and Services (O).

¹Since 1997, and at the request of industry, the Canadian Coast Guard has managed the maintenance dredging of the navigation channel of the St. Lawrence River between the Port of Montreal and the Île aux Coudres near Quebec City. The current fee schedule, which replaces the earlier fee schedule that expired on March 31, 2003, extends the arrangement whereby the Canadian Coast Guard is reimbursed, via fees, for the total direct costs it incurs to ensure commercial navigation. Full cost figures are based on total direct costs (rather than full costs), which include direct labour costs (including employee benefits), direct operating costs, direct material costs, program support costs and capital acquisitions (to the extent that these capital acquisitions form part of an output).

² The full cost of the communications infrastructure associated with non-safety-related, cost-recovered public correspondence services is $1,116,000. This communications infrastructure also supports various safety-related and non-cost-recovered communications services and, as such, these costs are integrated. CCG has structured its public correspondence services charges so that revenues do not exceed the incremental cost of providing these non-safety-related services.

³ Access fees that reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians and not the cost of fisheries management.

⁴ This figure includes includes amounts for salaries and Operating and Maintenance for the Access to Information and Privacy Secretariat only.

 

Policy on Service Standards for External Fees

 

On November 29, 2004, Treasury Board Ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the status of service standards for all external fees charged on a non-contractual basis. DFO has established service standards for the following external fees:

• Maintenance Dredging Services Tonnage Fee;
• Marine Navigation Services Fee;
• Icebreaking Services Fee;
• Marine Communications and Traffic Services — Canadian Coast Guard Radio Communications Charges;
• Hydrography - Sale of paper charts and publications; and
• Fees charged for the processing of access requests under the Access to Information Act.

External Fee	Service Standard1	Performance Result2	Stakeholder Consultation
Maintenance Dredging Services Tonnage Fee	In general, dredging is intended to maintain the depths indicated on the sea charts and to ensure the optimal and safe use of the St. Lawrence seaway twelve months a year.3	In 2007-2008, the St. Lawrence seaway was maintained in conformity with the depths indicated on the sea charts.	The annual meeting between CCG and dredging service recipients took place in May 2007. The clients were very satisfied with the services they received from CCG and did not request any changes to the current agreement. Clients were also informed of the fee increase for the new year that resulted from the change in the Consumer Price Index.
Marine Navigation Services Fee	Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters are operational not less than 99% of the time, in accordance with established levels of service. All vessel traffic services identified as required to support commercial shipping in Canadian waters are available from the Canadian Coast Guard's Marine Communications and Traffic Services Centres in accordance with established levels of service.	Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters were operational not less than 99.0% of the time, in accordance with established levels of service. All vessel traffic services identified as required to support commercial shipping in Canadian waters were available not less than 97% of the time, in accordance with established levels of service.	The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.
Icebreaking Services Fee	All ice information and routing services in support of commercial shipping in Canadian waters are available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters will be responded to in accordance with established Icebreaking Program levels of service.	All ice information and routing services in support of commercial shipping in Canadian waters were available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters were responded to in accordance with established Icebreaking Program levels of service.	The Icebreaking Services Fee's transit-based structure, rate and application were developed in 1998 by an Industry/Canadian Coast Guard Working Group that rejected a fee based on direct service. The Icebreaking Services Fee has remained unadjusted since then. Canadian Coast Guard officers in the region and from Headquarters liaise regularly with commercial shipping clients respecting icebreaking operations. This includes regular meetings in each region in the lead-up to each ice season and a post mortem at the end of each ice season.
Marine Communications and Traffic Services - Canadian Coast Guard Radio Communications Charges	Where the service is available,4 ship to shore and shore to ship public correspondence communications are facilitated 24 hours a day, 7 days a week, in accordance with established Marine Communications and Traffic Services levels of service.	1,509 ship to shore/shore to ship telephone calls were placed via CCG personnel in accordance with Marine Communications and Traffic Services levels of service.	The fees in place were established in 1994 and have remained unadjusted since then.
Hydrography - Sale of paper charts and publications on a wholesale basis through dealers	Updated Canadian Hydrographic Service (CHS) nautical products will be provided in accordance with established levels of service that ensure the timeliness and accessibility of these products. Looking to core elements of CHS's Levels of Service, purchasers of charts and publications can expect that updates will be provided to these products within 4 months of the receipt of new critical information; that requests for products will be shipped within 5 working days following receipt of the order; and that 20% of CHS high-risk charts are reviewed annually.	CHS achieved its targets for processing and disseminating critical information. On average, updates were issued to clients within the 4 month period. Orders for products were shipped within 5 days 97% of the time. 20% of CHS high-risk charts were reviewed.	CHS's Levels of Service were developed between 2005 and 2007 in consultation with CHS clients, the Levels of Service Advisory Panel and the Canadian Marine Advisory Council (CMAC). CHS reports to the Advisory Panel and CMAC annually on progress on meeting the levels of service standards.
Fees charged for the processing of Access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html	Statutory deadlines were met 95% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

¹ As established pursuant to the Policy on Service Standards for External Fees:

• Service standards may not have received parliamentary review.
• Service standards may not respect all requirements for performance standards established under the UFA (e.g., international comparison or independent complaint address).

² Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for performance not achieved.

³ Seaway maintenance takes user delays into consideration. Ship-loading capacity was not affected by shallow water in the seaway.

⁴ The cessation of the Canadian Coast Guard commercial public correspondence service started on December 31, 1999, in selected areas, based on the demand for the service and the availability of alternative service delivery methods.

Other Information

Canadian Coast Guard Fees: Canadian Coast Guard is conducting a review of Levels of Service (LOS) to validate the LOS and service standards provided. Clients are closely engaged in this process. The scope of the LOS covers all the main CCG activities for which LOS are appropriate, regardless of whether there are external charges associated with them. CCG's LOS can be accessed at http://www.ccg-gcc.gc.ca/eng/Ccg/wm_Los_Home.

Access Fees: Commercial fishing licence fees and recreational fishing licence fees identified in the table on user fees under Fisheries Management are not reflected in the table above, on the policy on service standards for external fees, since they reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians. DFO's Fisheries Renewal initiative and Commercial Fishing Licence Fee Review could inform what future role and links should be made between access fees and service standards. The Pacific Salmon Conservation Stamp also has an access element, but it is primarily designed to support salmon restoration and enhancement initiatives. The Sport Fishing Advisory Board of BC supports the licence and salmon stamp fees. Additional details on the Pacific Salmon Conservation Stamp can be found online.

Hazardous Materials Information Review Commission

Table 4-A: User Fees Act ($ thousands)

2007–2008
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified
Confidential business information exemption fees	Regulatory (R)	Hazardous Materials Information Review Act	June 2002

2007–2008
Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results
570	570	713	Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included.	100%

Planning Years
Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
2008–09	570	713(1)
2009–10	570	713(1)
2010–11	570	713(1)

B. Date Last Modified
N/A

C. Other Information
(1) Based on 20/80 ratio utilized for differentiation between private good and public good activities as per the revised fee schedule.
Notes
Fees have been established as per the Government of Canada's External Charging Policy of 1997.

2007–2008
User Fee	Fee Type	Fee-Setting Authority	Date Last Modified
Appeal Fee	Regulatory (R)	Hazardous Materials Information Review Act	June 2002

2007–2008
Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results
-	2	2	Number of appeals/ decisions	0

Planning Years
Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
2008–09	-	-
2009–10	-	-
2010–11	-	-

B. Date Last Modified
N/A
Notes
Fees have been established as per the Government of Canada's External Charging Policy of 1997.

Table 4-A:  User Fees Act ($ thousands)

2007–2008
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified
Fees charged for processing of access requested filed under the Access to Information Act (ATIA)	Other Products and Services (O)	Access to Information Act	1992

2007–2008
Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results
-(2)	-(2)	1	Response provided within 30 days following receipt of request	100%

Planning Years
Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
2008–09	-(2)	-
2009–10	-(2)	-
2010–11	-(2)	-

B. Date Last Modified
N/A

C. Other Information
(2) The financial information is being reported in millions of dollars. The actual and forecast revenues are below the chosen denomination.
Notes
Fees have been established as per the Government of Canada's External Charging Policy of 1997.

Table 4-B: Policy on Service Standards for External Fees

A. External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Confidential business information exemption fees	Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included.	The performance result was 100% achieved. Of the total 332 claims received, the 322 which included all necessary information were verified and registered within seven days or less.	HMIRC's service standard was established in the course of the fee structure review in 2001. At that time, HMIRC consulted with all of its active claimants as well as with its Council of Governors representing federal, provincial and territorial governments, industry and labour. The Commission received full buy-in from all stakeholders.

⁽¹⁾ As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

⁽²⁾ Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Health Canada

Table 4a: User Fees Act

1 - Health Products and Foods Branch

				2007 - 2008						Planning Years
A. User Fees	Fee Type	Fee-setting authority	Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Authority to Sell Drugs Fees	Regulatory  (R)	Financial Administration Act (FAA)	Dec.1994	8,000		8,185	35,147	120 calendar days to update the Drug Product Database following notification	100% within 120 calendar days	2008-09 2009-10 2010-11	8,035 18.500 18,988	36,075 37,027 38,005
Certificates of Pharmaceutical Product (Drug Export) Fees	Other (O)	Ministerial authority to enter into contract	May 2000	110		100	397	5 working days to issue certificate	95% certificates issued within 5 working days	2008-09 2009-10 2010-11	105 157 161	408 418 429
Drug Establishment Licensing Fees	R	FAA	Dec. 1997	5,200		5,490	9,403	250 calendar days to issue / renew licence	90% licenses issued/renewed within 250 calendar days	2008-09 2009-10 2010-11	6,014 13,900 14,267	9,651   9,906 10,168
Drug Master File Fees	O	Ministerial authority to enter into contract	Jan. 1996	130		178	415	30 calendar days	100% within 30 calendar days	2008-09 2009-10 2010-11	150 378 388	425 437 448
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products)	R	FAA	Aug. 1995	21,000		20,598	70,144	Review time to first decision (calendar days)	Average review time to first decision (calendar days)	2008-09 2009-10 2010-11	21,275 49,600 50,909	75,083 77,065 79,099
								NDS: Priority NAS = 180 NDS: NOC-C NAS = 200 NDS: NAS = 300 NDS: Clin/C&M=300 NDS: Comp / C&M = 180 NDS: Labelling only = 60 ANDS: C&M/Labelling = 180 ANDS: Comp/C&M = 180 SNDS: Priority Clin Only = 180 SNDS: NOC-c Clin/ C&M = 300 SNDS: NOC-c Clin Only = 200 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: Comp/C&M = 180 SNDS: C&M/ Labelling = 180 SNDS: Rx to OTC New INDIC = 300 SNDS: Labelling only = 60 SNDS-C: Clin only =300 SANDS: Comp / C&M = 180 SANDS: C&M / Labelling = 180 SANDS: Labelling only = 60 DINA with data = 210 DINA form only = 180 DIND with data = 210 DIND form only = 180 NDS: Priority NAS = 180 NDS: Priority Clin/C&M = 180 NDS: NOC-C NAS = 200 NDS: NAS = 300 NDS: Clin/C&M=300 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: C&M/ Labelling = 180 DINB with data = 210 DINB form only = 180	Pharmaceutical Products NDS: Priority NAS = 178 NDS: NOC-C NAS = 199 NDS: NAS = 279 NDS: Clin/C&M = 259 NDS: Comp / C&M = 180 NDS: Labelling only = 34 ANDS: C&M/Labelling = 170 ANDS: Comp/C&M = 174 SNDS: Priority Clin Only = 180 SNDS: NOC-c Clin/ C&M = 295 SNDS: NOC-c Clin Only = 197 SNDS: Clin/C&M = 281 SNDS: Clin only = 257 SNDS: Comp/C&M = 169 SNDS: C&M/ Labelling = 151 SNDS: Rx to OTC New INDIC = 299 SNDS: Labelling only = 54 SNDS-C: Clin only = 268 SANDS: Comp / C&M = 176 SANDS: C&M / Labelling = 176 SANDS: Labelling only = 84 DINA with data = 356 DINA form only = 197 DIND with data = 204 DIND form only = 153 Biologic Products NDS: Priority NAS = 180 NDS: Priority Clin/C&M = 180 NDS: NOC-C NAS = 200 NDS: NAS = 292 NDS: Clin/C&M = 275 SNDS: Clin/C&M = 265 SNDS: Clin only = 263 SNDS: C&M/ Labelling = 157 DINB with data = 87 DINB form only = 185
Medical Device Licence Application Fees	R	FAA	Aug.1998	3,400		3,635	21,351	Time to first decision (calendar days)	Time to first decision (calendar days)	2008-09 2009-10 2010-11	3,500 7,200 7,390	21,914 22,493 23,087
								Class II = 15 Class II amendment = 15 Class II Private Label = 15 Class II Private Label amendment = 15 Class III = 60 Class III amendment = 60 Class IV = 75 Class IV amendment = 75	Class II = 11 Class II amendment = 9 Class II Private Label = 12 Class II Private Label amendment = 8 Class III = 49 Class III amendment = 48 Class IV = 74 Class IV amendment = 66
Fees for Right to Sell a Licensed Medical Device	R	FAA	Aug. 1998	1,750		1,824	10,519	20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database	100% within 20 calendar days	2008-09 2009-10 2010-11	1,800 6,300 6,466	10,796 11,081 11,374
Medical Device Establishment Licensing Fees	R	FAA	Jan 2000	2,163		3,179	5,415	120 calendar days to issue / renew licence	98% licences issued/renewed  within 120 calendar days	2008-09 2009-10 2010-11	2,700 13,900 14,267	5,558   5,704   5,855
Veterinary Drug Evaluation Fees	R	FAA	Mar. 1996	600		467	8,152	Review time to first decision (calendar days)	Average review time to first decision (calendar days)	2008-09 2009-10 2010-11	600 600 616	8,367 8,588 8,815
								NDS 300 ABNDS = 300 SNDS = 240 SABNDS = 240 Admin = 90 DIN = 120 NC = 90 IND/ESC = 60 Labels = 45 Emergency Drug Release = 2	NDS = 562 ABNDS = 474 SNDS = 334 SABNDS = 439 Admin = 43 DIN = 132 NC = 140 IND/ESC = 48 Labels = 47 100+% within 2 days
Subtotal (R)				42,113		43,378	160,131			2008-09 2009-10 2010-11	43,924 110,000 112,904	167,444 171,865 176,402
Subtotal (O)				240		278	812			2008-09 2009-10 2010-11	255 535 549	833 855 878
Total				42,353		43,656	160,943			2008-09 2009-10 2010-11	44,179 110,535 113,452	168,277 172,719 177,280
B. Date Last Modified:
C. Other Information: Acronyms NDS: New Drug Submission SNDS: Supplemental New Drug Submission ANDS/ABNDS: Abbreviated New Drug Submission SANDS/SABNDS: Supplemental Abbreviated New Drug Submission DIN: Drug Identification Number Application INDS: Investigational New Drug Submission ESC: Experimental Studies Certificate NC: Notifiable Change NAS: New Active Substance OTC: Over the Counter Rx: Prescription Clin: Clinuical Comp: Comparative Bio, Clinical or Pharmacodynamic C&M: Chemistry and Manufacturing NOC-C: Notice of Compliance with Conditions					Detailed performance targets Human drugs Medical Devices Veterinary drugs Detailed performance information Forecast and actual revenue are reported on a modified cash accounting basis. Costing information was developed using the Program Activity Architecture coding structure as directed through Treasury Board. The Health Products and Foods Branch (HPFB) is actively engaging stakeholders in the development of a cost recovery framework, including relevant service standards. An initial framework of cost recovery fees and service standards was developed in 2006-2007 and presented for consultation in April 2007. Consultations continued in 2007-2008 including the Cost Recovery Framework: Official Notice of Fee Proposal for Human Drugs and Medical Devices followed by a complaints process and the establishment of two Independent Advisory Panels. The proposed fees and service standards are targeted to be tabled in Parliament in the fall of 2008 with implementation in the 2009-2010 fiscal year. Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders.

2 - Pest Management Regulatory Agency (PMRA)

				2007-08					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees to be paid for Pest Control Product Application Examination Service	Regulatory (R)	Pest Control Products Act (PCPA)	April 1997	3,490.	4,471.	40,501 (includes Health Canada Internal Services allocation)	Target is 90% of submissions in all categories to be processed within time shown. Category A Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days Category B Standard/priority - 365 days Category C Standard - 180 or 225 days Category D IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days Category E New Active - Food - 365 days New Active - Non-food - 165 days	Category A = 48% Category B = 72% Category C = 88% Category D = 93% Category E = 43% In the first half 2007-08, PMRA registered more new active ingredients (Category A) than in all of 2006-07. There was also a 40% increase in the number of Category A submissions received and the size and complexity of submissions have increased due to the number of minor uses added to a new active ingredient, as well as the evolving science.	08-09 09-10 10-11	7,990 7,990 7,990	67,461. 69,622 71,683.
										(based on vote net authority)	(includes Health Canada Internal Services allocation @ 15,000 each year)
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product.	R	Financial Adminis- tration Act (FAA)	April 1997	4,500.	4,641.	26,598.	100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.	100% of all invoices issued by April 30th, 2007
Total				7,990	9,112	67,099			08-09 09-10 10-11 TOTAL	7,990 7,990 7,990 23,970	7,461. 9,622. 1,683. 208,766.
B. Date Last Modified
C. Other Information

3 - Corporate Services Branch

				2007-08					Planning Years
User Fee	Fee Type	Fee Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results1	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and service (O)	Access to Information Act	1992	$20.93	$12.0	$1,740	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	Of the 1,520 requests, 1,164 (76.6%) requests were completed during the 2007-2008 reporting period. The Department was able to respond within 30 days or less in 444 (38.1%) of completed cases. Response times for the remaining cases were 163 (14.0%) within 31 days to 60 days, 260 (22.3%) within 61 to 120 days, and 297 (25.5%) in 121 or more days.	2007-08	$13.00	$1,400
									2008-09	$13.00	$1,400
									2009-10	$13.00	$1,400
										See note 2 under Section C - Other Information	Section Note3 under Section C - Other Information
Sub-Total (R)					$0	$0			Sub-total 2007-08	$13.00	$1,400
Sub-Total (O)					$12.0	$1,740			Sub-total 2008-09	$13.00	$1,400
Total					$12.0	$1,740			Sub-total 2009-10	$13.00	$1,400
									Total	$39.00	$4,200
B. Date Last Modified: N/A
C. Other Information: 1.Projection based on actual revenue received during FY 2006-07.Due to the nature and varying complexity of ATI requests, it is unknown what fees may be applicable until a request is processed. Under certain circumstances, fees may be waived. 2.Estimated direct cost associated with ATI requests.

Human Resources and Social Development Canada

Table 5A : User Fees Act

HRSDC User Fees
A. User Fee									Planning Years
				2007-2008					2008-2009		2009-2010		2010-2011
	Fee Type (R) or (O)1	Fee Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Forecast Revenue ($000)	Estimated Full Cost ($000)	Forecast Revenue ($000)	Estimated Full Cost ($000)	Forecast Revenue ($000)	Estimated Full Cost ($000)
Federal Workers' Compensation Administrative Fees	(O)	Government Employees Compensation Act	September 1990	2,300	2,200	3,300	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	78%a	2,300	3,400	2,400	3,500	2,500	3,600
Other Initiative - Labour Fire Protection Engineering Services Fees b	(O)	Financial Administration Act	June 1993	40	94	4,500	90% of plan review completed within 21 calendar days or 15 working days	96%	65	4,600	45	4,700	45	4,800
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	(O)	Access to Information Act	1992	6	6	1,016	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requestc The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html	95%	4	1,216	4	1,216	4	1,216
Searches of the CPP and OAS data banks	(R)	Department of Social Development Act, Section 19	1998	232	184	184	Searches completed within 10 working days from receipt of requestd	95%	200	200	220	220	240	240
Social Insurance Number Replacement Card Fee	(R)	Financial Administration Act	1988	1,937	1,940	4,682	A card will be replaced within 10 working days after the receipt of the requeste	97%	1,940	4,682	1,940	4,682	1,940	4,682
Total User Fees				4,515	4,424	13,682			4,509	14,098	4,609	14,318	4,729	14,538
B. Date Last Modified:
C. Other Information: aThe gap between the performance standard and the performance results is due largely to workload increases especially pertaining to third party claims under the Government Employees Compensation Act bThe Full Costs represent the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. cEven though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request. dDepending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request. ePerformance standard introduced in 2004-2005 is considered as standard measure.
1Regulatory (R) or Other Products and Services (O).

TABLE 5B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Federal Workers' Compensation Administrative Fees	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	78% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours	Stakeholder consultations on Federal Workers Compensation administration are planned for 2008-2009. Meetings are currently underway with Workers Compensation Boards to be followed by meetings with employers and unions covered by the Government Employees Compensation Act.
B. Other Information: The gap between the service standard and the performance result is due largely to workload increases especially pertaining to third party claims under the Government Employees Compensation Act.

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees	90% of plan review completed within 21 calendar days or 15 working days	96% of plan review completed within 21 calendar days or 15 working days	The stakeholders (Crown corporations, Treasury Board Secretariat and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by Treasury Board in 1993. There are plans to update fees within the next two fiscal years and stakeholders will be consulted prior to any revisions.
B. Other Information:

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html.	95%	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information:

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Searches of the Canada Pension Plan and Old Age Security data banks	Searches completed within 10 working days from receipt of request.	10-day standard met at 95%	A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.
B. Other Information:

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Social Insurance Number Replacement Card Fee	A card will be replaced within 10 working days after the receipt of the request	10-day standard met at 97%	The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.
B. Other Information:

Indian and Northern Affairs Canada and Canadian Polar Commission

A. User Fees Act

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2007–08					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Canada Mining	Regulatory	Territorial Lands Act	See Section B: Proposed amendments	6,600	5,671	Note 1	Current service standards are set in existing legislation and regulation: Northwest Territories and Nunavut Mining Regulations (NTNUMR) CMR — amendments	All applications processed within set time lines.	2008–09 2009–10 2010–11	6775 6775 6775	Note 1
Territorial Land Use	Regulatory	Territorial Lands Act Mackenzie Valley Resource Management Act	1996	278	278	Note 1	Current service standards are set in existing legislation and regulation	All permits were issued within the regulated time frame.	2008–09 2009–10 2010–11	139 139 139	Note 1
Territorial Lands	Regulatory	Territorial Lands Act	1996	2,300	2,033	Note 1	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	2008–09 2009–10 2010–11	2320 2320 2320	Note 1
Frontier Lands Registration	Regulatory	Territorial Lands Act Canada Petroleum Resource Act	1988	88	89	Note 1	Standard requests to be processed within 10 working days. Requests that require additional research take additional time to process (requestor is advised of the delay at the time the request is made).	All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time.	2008–09 2009–10 2010–11	88 88 88	Note 1
Territorial Quarrying	Regulatory	Territorial Lands Act Mackenzie Valley Land Use Regulations	2003	0	0	Note 1	The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application.	Permits are issued once pre-conditions are met.	2008–09 2009–10 2010–11	0 0 0	Note 1
Territorial Water	Regulatory	Northwest Territories Waters Act	1992	16	21	Note 1	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	All permits and letter patent were issued once all pre-conditions were met.	2008–09 2009–10 2010–11	16 16 16	Note 1
		Nunavut Waters and Nunavut Surface Rights Tribunal Act	2002 (Note 2)
		Mackenzie Valley Resource Management Act	2003
Territorial Coal	Regulatory	Territorial Lands Act	2003	0	0	Note 1	Exploration permits are issued once consultations are complete.	Permits are issued upon completion of consultations.	2008–09 2009–10 2010–11	0 0 0	Note 1
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992				Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	On-time responses provided in 93% of requests completed during fiscal-year 2007–08.	2008–09 2008–09 2009–10 2009–10 2010–11 2010–11	1,500 2,700 1,500 3,000 1,500 3,300	2,000 2,500 3,000
		s.11(1)(a)		1,340	1,810
		s. 11(1)(b)		3,353	3,037	1,144
Date Last Modified The Northwest Territories and Nunavut Mining Regulations (NTNUMR) are currently in the process of modernization. On November 29, 2007 by Order in Council the Canada Mining Regulations (CMR) was amended to the NTNUMR. During this process amendments were made to the Royalty and Leasing sections, with the remainder of the regulations left as they were written in 1977; amendments to these regulations is on going.
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. Note 2: The Water Regulations under the Nunavut Waters and Nunavut Surface Rights Tribunal Act are currently in the process of being written. Industry and other stakeholders have not yet been extensively consulted. Changes to the fee structure are still under consideration.

B. Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Canada Mining	Current service standards are set in existing legislation and regulation: Northwest Territories and Nunavut Mining Regulations (NTNUMR) CMR — amendments	All applications processed within set time lines.	The NTNUMR (former CMR) are currently in the process of modernization. The royalty sections of the NTNUMR were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim. During this process amendments were made to the Royalty and Leasing sections, with the remainder of the regulations left as they were written in 1977; amendments to these regulations is on going.
Territorial Land Use	Current service standards are set in existing legislation and regulation.	All permits were issued within the regulated time frame.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Lands	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations).	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Frontier Lands Registration	Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made).	All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Quarrying	The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/ issue/ reject a quarrying permit application.	Permits are issued once pre-conditions are met.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Coal	Exploration permits are issued once consultations are complete.	Permits are issued upon completion of consultations.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA