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PWGSC's strategic outcome is to achieve high-quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.
The following section describes PWGSC's nine program activities and the expected results, performance indicators and targets for each program activity. It also includes an overview of the financial and human resources, planning highlights, and benefits to Canadians of each program activity. Additional information is available on our departmental website at www.pwgsc-tpsgc.gc.ca.
This program activity shows PWGSC as the government's primary procurement service provider offering federal organizations a broad base of procurement solutions such as specialized contracts, standing offers and supply arrangements. The role of PWGSC in this area is to provide timely, value-added acquisitions and related common services to Canadians and the federal government.
On average, PWGSC facilitates the procurement of goods and services, at best value, worth approximately $14 billion annually through some 60,000 procurement-related transactions. In 2008-2009, this activity reached a peak at $18 billion annually due in part to large-scale military procurements. This program activity provides economic stimulus by identifying and removing barriers to the participation of Canadian Small and Medium Enterprises (SMEs) in federal procurement opportunities, facilitating the participation of Aboriginal-owned businesses, and by collaborating with Industry Canada for the implementation of the Industrial and Regional Benefits program. Also, environmental performance considerations throughout the procurement process contribute to the reduction of environmental impacts of government operations.
PWGSC plays a key role in supporting the men and women of Canada's Armed Forces, in partnership with the Department of National Defence, by ensuring they have the equipment they need to fulfill their duties, particularly, for our mission in Afghanistan.
Planned Spending | |||
---|---|---|---|
Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 269.7 | 270.4 | 270.0 |
Less Respendable Revenue | 150.5 | 151.2 | 151.6 |
Net Expenditures | 119.2 | 119.2 | 118.4 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs)* | 2,116 | 2,115 | 1,803 |
Expected Results | Performance Indicators | Targets | Achievement Date |
---|---|---|---|
Federal organizations receive responsive and cost effective access to goods and services that meet specifications, are timely, and provide value for money to support the delivery of their programs. | **Percentage increase in the level of satisfaction of federal organizations satisfied with timeliness, quality and value of acquisition services provided. | 10% above baseline | March 31, 2011 |
Prudent use of federal resources, effective and efficient acquisition practices, and fair access to government business. | ***Number of individuals and small and medium enterprise representatives directly assisted by Office of Small and Medium Enterprises (OSME). | 16,000 | March 31, 2011 |
Federal organizations are provided with a broad base of procurement solutions including contracts, standing offers, supply arrangements and procurement tools that are timely and provide value for money to support the delivery of their programs. | Percentage increase in standing offer and supply arrangement usage by federal organizations. | 5% | March 31, 2011 |
This program activity is about how PWGSC provides departments and agencies with office and common use accommodation and acts as stewards for various public works such as buildings, bridges and dams, and national treasures such as the Parliamentary Precinct and other heritage assets across Canada. PWGSC also provides other federal departments and agencies with expert professional and technical real property services.
PWGSC manages a diverse portfolio of real estate that accommodates some 255,000 federal public servants in more than 1,800 locations, directly supporting the programs and services delivered by the Government of Canada to Canadians across the country. Our strategic management of our real estate portfolio reflects our commitment to introduce sustainable development practices into all new federal building projects and to support government priorities in the areas of accessibility, official languages and federal presence.
Over the next fiscal year a key benefit for Canadians from this program activity will be the continued delivery of PWGSC's Accelerated Infrastructure Program (AIP), part of Canada's Economic Action Plan. As announced in Budget 2009, we will improve the asset integrity of our real estate portfolio by rehabilitating federally owned infrastructure in such a manner that taxpayers receive the expected value for money for these investments.
Also, PWGSC contributes to local communities across Canada through our Payments in Lieu of Taxes (PILT) Program. In 2010-2011, we expect to distribute $509.1 million to 1,300 taxing authorities, where federal property is located. This includes municipalities, provinces, school boards, local services boards and First Nations. PWGSC also enables Parliamentarians and their staff to carry out the democratic responsibilities of Parliament by preserving the Parliamentary Precinct's architectural integrity and heritage, providing functional accommodations, and exercising due diligence in regards to the health and safety of all those who work in these heritage buildings.
Planned Spending | |||
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Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 4,522.5 | 3,667.0 | 3,525.3 |
Less Respendable Revenue | 2,459.0 | 2,031.3 | 2,027.0 |
Net Expenditures | 2,063.5 | 1,635.7 | 1,498.3 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 3,672 | 3,671 | 3,671 |
Note: The decrease in expenditures in 2011-2012 is mainly related to sunsetting of funding to specific activities, such as the Accelerated Infrastructure Program (AIP) as well as other large projects. New project approvals would typically lead to an upward revision to the planned spending for 2011-2012 and 2012-2013. |
Expected Results | Performance Indicators | Targets | Achievement Date |
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Accommodation and Real Property Assets Management | |||
Federal organizations have safe, healthy and affordable facilities that support the effective delivery of their programs and services, through prudent investment and management of federal real property assets in the custody of PWGSC. | Number of critical accommodation-related health and safety incidents per year | < 5 | March 31, 2011 |
Percentage of vacant marketable crown-owned office inventory (Marketable vacancy rate) | < = 3.5% | March 31, 2011 | |
Percentage of actual recapitalization relative to funded recapitalization | 90% | March 31, 2011 | |
Federal organizations receive responsive and cost-effective real property services in support of the effective delivery of their programs and services. | Percentage of Real Property projects > $1 million that are on-time, on-scope, on-budget | 90% | March 31, 2011 |
Percentage of Long Term Vision and Plan projects that are on-time, on-scope, on-budget | 100% | March 31, 2011 | |
Accelerated Infrastructure Program | |||
PWGSC makes prudent investments to extend the useful life of our infrastructure by accelerating repair and renovation projects in PWGSC buildings and bridges. | Percentage of Accelerated Infrastructure Program projects completed, based on priority ranking as of September 30th, 2010. | > 95% | March 31, 2011 |
Federal organizations receive real property management services that support Economic Action Plan commitments. | Percentage of Economic Action Plan funds spent to deliver real property services | > 95% | March 31, 2011 |
This program activity manages the operations of the federal treasury and the preparation of the Accounts of Canada. It provides optional financial management system, document imaging and bill payment services.
Through sound management of the Consolidated Revenue Fund and the Public Accounts of Canada, PWGSC ensures accuracy and timeliness, without exception, to maintain their integrity and provide sound financial management and transparent financial reporting to Canadian taxpayers. Canadians may now receive foreign payments in more than 170 countries worldwide and, in the future, direct deposit may become available in up to 22 countries, up from the current 15. In addition, PWGSC is continuing to promote direct deposit and electronic transfers of monies to contribute to the efficiency of our services and further limit our environmental impact by reducing paper-based transactions. Finally, by maintaining a disaster recovery program, PWGSC is enhancing the financial security and protecting the incomes of Canadians by being ready to deliver payments and collect revenues on an ongoing basis in the event of an emergency.
Planned Spending | |||
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Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 142.3 | 141.8 | 141.9 |
Less Respendable Revenue | 13.1 | 12.9 | 13.0 |
Net Expenditures | 129.2 | 128.9 | 128.9 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 552 | 550 | 521 |
Expected Results | Performance Indicators | Targets | Achievement Date |
---|---|---|---|
Receiver General for Canada | |||
Timely issuance of all government payments, provision of deposit detail reports, and central accounting reports. | Percentage of reconciliation of deposits to the credit of the Receiver General within two business days. | 95% | March 31, 2011 |
Percentage of Receiver General payments issued within established timeframes. | 99.99% | March 31, 2011 | |
The integrity of the Consolidated Revenue Fund and the Accounts of Canada is preserved on behalf of Canadians. | Number of Public Accounts audit issues raised by the Office of the Auditor General relating to the Receiver General's Consolidated Revenue Fund and the Accounts of Canada functions. | 0 | March 31, 2011 |
This program activity provides leadership in supporting government-wide IT transformation initiatives. It works closely with client federal organizations to understand and respond to their IT requirements, while delivering secure IT services and solutions. It includes the brokering, developing and/or managing of products and services for distributed computing services, data centre services, telecommunications services and Information Technology Security Services.
PWGSC provides optional Information Technology (IT) infrastructure services to 130 federal departments and agencies helping them deliver their essential programs and services across the country. These include Telecommunications Networks, Data Centres, Computing and Desktops, and IT Security. So far, Canadians and Canadian businesses have benefited from more than seven million online secure user accounts to access government services through the Secure Channel. Moreover, based on recent departmental forecasts, the Secure Channel authentication service will provide secure access controls for over 25 million transactions in 2010-2011 for some 25 departments and 84 Government of Canada programs.
PWGSC is continuously improving the IT infrastructure throughout the federal government in order to deliver increased cost savings, as well as more secure and enhanced services to Canadians. Through our efforts, Canada has become a recognized leader for its government centres of expertise and best practices for IT infrastructure management.
Planned Spending | |||
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Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 410.5 | 418.4 | 421.0 |
Less Respendable Revenue | 400.4 | 411.8 | 412.7 |
Net Expenditures | 10.1 | 6.6 | 8.3 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 1,104 | 1,103 | 1,192 |
Note: The decrease in Net Expenditures in 2011-2012 is related mainly to the sunsetting of funding for the Data Center Feasibility Study, as well as the decrease of $3 million in the Business Volume of the Telecommunications and Informatics Common Services (TICS) Revolving Fund, which is included in the program activity. The increase in 2012-2013 is related to the increase of $2 million in the Business Volume of the TICS Revolving Fund. |
Expected Results | Performance Indicators | Targets | Achievement Date |
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Information Technology Infrastructure Services | |||
Federal organizations have access to reliable and innovative services for:
Federal organizations, Canadians, and businesses, through secure and reliable high-speed on-line services, can also efficiently access government programs, services and information. |
Average percentage of service levels met in terms of operational availability for four lines of business (distributed computing services, data centre services, IT security and telecommunications). | 95% | March 31, 2011 |
This program activity administers the government's pay and pension processes.
Through our Pay and Pension Services, PWGSC ensures that federal government employees and pensioners are paid accurately and on time.
We administer payroll services for 110 departments, separate employers and other federal organizations, as well as the pension accounts for about 229,000 former public servants, 110,500 former members of the Canadian Forces and 1,350 former Members of Parliament and judges. This involves payments of about $27 billion annually.
By streamlining the operations through the Pension Transformation Initiative, we expect to generate approximately $29 million annually in government-wide savings. In addition, the Compensation Web Applications, a suite of pay and pension tools provided to government employees through their departmental Web infrastructure, will reduce the use of paper by approximately 155 metric tonnes during 2010-2011.
Planned Spending | |||
---|---|---|---|
Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 148.2 | 127.2 | 62.8 |
Less Respendable Revenue | 103.8 | 76.2 | 31.9 |
Net Expenditures | 44.4 | 51.0 | 30.9 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 1,009 | 1,015 | 998 |
Note: The Gross Expenditure variances between 2010-2011 and 2011-2012 and between 2011-2012 and 2012-2013 are mainly due to the future completion of two major projects: The Pension Modernization Project and the Centralization of Pension Services Delivery Project. |
Expected Results | Performance Indicators | Targets | Achievement Date |
---|---|---|---|
Federal Pay and Pension Administration | |||
Reliable central systems and processes for pay and pension administration and expert support through compensation training and advice. | Percentage of pay transactions processed within established timeframes. | 95% | March 31, 2011 |
Unit cost per pay account. | $101.59 | March 31, 2011 | |
Percentage of PSSA and CFSA pension transactions processed within established timeframes. | 95.5% | March 31, 2011 | |
Unit cost per pension account. | $140.51 | March 31, 2011 | |
Pay system reliability. | Number of system operational incidents that affect pay payments. | 0 | March 31, 2011 |
Public Service Superannuation Act (PSSA) and Canadian Forces Superannuation Account (CFSA) annuitants systems reliability. | Number of system operational incidents that affect pension payments. | 0 | March 31, 2011 |
This program activity shows the Translation Bureau as the manager of the government's terminology and linguistic authority mandated with the development, standardization and distribution of Terminology. It also ensures that there is a sustainable, qualified and secure supply of linguistic resources available to support any linguistic requirements of the government and to support Canada's economic and social agenda. The Translation Bureau is the sole internal linguistic services provider offering federal organizations a broad base of linguistic solutions such as translation, interpretation and terminology. This program is mandated under the Translation Bureau Act.
PWGSC helps the government communicate high-quality and timely information to Canadians in the two official languages and in over 100 Aboriginal and foreign languages so that all citizens, regardless of their cultural background or language, may access programs and services provided by the federal government.
In addition to translating more than 1.7 million pages for federal departments and agencies at some 60 points of service across the country, we also provide translation and interpretation services annually for more than 1,800 sessions of the House of Commons, the Senate and many parliamentary committees.
Our participation in the initiatives of the Roadmap for Canada's Linguistic Duality will help emphasize the value of linguistic duality among all Canadians; assist Canadian translation and language-technology companies to become increasingly recognized in Canadian and international markets; and provide better opportunities to train the next generation of translators and interpreters.
Planned Spending | |||
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Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 294.3 | 293.7 | 307.2 |
Less Respendable Revenue | 221.9 | 225.2 | 239.1 |
Net Expenditures | 72.4 | 68.5 | 68.1 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 1,700 | 1,700 | 1,705 |
Note: Resources allocated to the “Conference Interpretation” and “Terminology Standardization Program” sub-activities operate in the Revolving Fund and are reimbursed by PWGSC appropriation. As such, Gross Expenditures include the Revolving Fund resources as well as PWGSC appropriation, which reimburses the Revolving Fund. The Net Expenditures include Revolving Fund authorized deficit of $3.9 million for 2010-2011. It also includes the PWGSC appropriation for the “Linguistic Management and Services” activity program forecasted at $68.5 million for 2010-2011 to 2011-2012 and $68.1 million for 2012-2013. The expenditures remain constant in future years. Revenue increases in future years reflect a volume increase. |
Expected Results | Performance Indicators | Targets | Achievement Date |
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Linguistic Management and Services | |||
Parliament and federal organizations are able to ensure equality of status for both official languages, meet their official languages obligations and function in non-official languages as required. | Percentage of sampled communications meeting quality standards. | Baseline will be established by March 31, 2010 | March 31, 2011 for first results |
Level of client satisfaction with translation services. | 85% | March 31, 2011 | |
Percentage of documents translated within the time allotted by Parliament. | 95% | March 31, 2011 |
This program activity ensures high quality, timely and accessible specialized services and programs to federal institutions in support of sound, prudent and ethical management and operations.
PWGSC offers a number of specialized programs and services to other federal departments and agencies. These include audit and forensic accounting services, and activities to accelerate the greening of government operations. Services that support the acquisitions functions include Marine Inspection and Technical Services, Shared Travel Services, and the Canadian General Standards Board. The Canadian General Standards Board provides expertise and information on standardization, both nationally and internationally. Crown Assets Distribution supports the disposal of surplus moveable assets on behalf of the federal government.
PWGSC also provides management services to other federal government departments and agencies through Government Consulting Services, and Shared Services Integration functions aimed at delivering more effective, efficient and sustainable programs and services to Canadians. We also undertake various activities related to the security of Canada and its government assets in conjunction with various law enforcement agencies. These cover such areas as industrial security, forensic accounting and seized property. Finally, to meet Canadians' information needs regarding government legislation, policies, programs and services, PWGSC provides various access channels—from face-to-face to online—through Government Information Services.
Planned Spending | |||
---|---|---|---|
Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 190.5 | 191.9 | 200.7 |
Less Respendable Revenue | 95.7 | 97.8 | 100.4 |
Net Expenditures | 94.8 | 94.1 | 100.3 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 1,340 | 1,351 | 1,170 |
Note: The major cause for planned spending changes is tied to the Sydney Tar Ponds Project, and is based upon the ability of the Province of Nova Scotia to complete the work. |
Expected Results | Performance Indicators | Targets | Achievement Date |
---|---|---|---|
Specialized Programs and Services | |||
Federal organizations have access to quality services to improve the management, delivery and safeguarding of selected government operations and/or assets while minimizing their impact on the environment. | Percentage of clients satisfied with quality of services. | 85% | March 31, 2012 |
Classified/protected Government of Canada information and assets are safeguarded, and controlled goods are protected while in the custody of private sector companies. | Percentage of industrial security services meeting established performance targets. | 80% | March 31, 2011 |
Federal organizations receive audit services that meet their needs. | Percentage of clients indicating that audit services meet their needs (quality, timeliness and value of service). | 85% | March 31, 2011 |
Federal organizations obtain the best value for seized property declared forfeited by the courts. | Percentage of seized property sales obtaining 90% of appraised asset value. | 90% | March 31, 2011 |
SCNet-based travel services and travel information is available to federal workers and program managers. | Percentage of time that services are available. | 99% | March 31, 2011 |
Canadians have access to centralized Government of Canada information and federal organizations receive advice to improve delivery of selected government communications activities. | Percentage of information services that are meeting established performance targets. | 85% | March 31, 2011 |
This program activity, operating at an arms length from the government, reviews procurement practices across federal departments and agencies, investigates complaints from potential suppliers with respect to awards of contracts for goods and services below certain thresholds, and complaints concerning the administration of contracts; and ensures the provision of an alternative dispute resolution program for contracts. This activity helps to promote fairness and transparency of the procurement process.
In accordance with the Federal Accountability Act, the Department of Public Works and Government Services Act was amended to create the position of the Procurement Ombudsman, which was subsequently filled in May 2008. The activities of the Procurement Ombudsman will benefit Canadians by: improving fairness, openness and transparency in the federal procurement process; simplifying procurement processes and making it easier for Canadian businesses to provide products and services to government; and improving knowledge and understanding by Canadian suppliers of the federal procurement process.
Planned Spending | |||
---|---|---|---|
Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 4.3 | 4.3 | 4.3 |
Less Respendable Revenue | 0.0 | 0.0 | 0.0 |
Net Expenditures | 4.3 | 4.3 | 4.3 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 14 | 14 | 28 |
Expected Results | Performance Indicators | Targets | Achievement Date |
---|---|---|---|
Procurement Ombudsman | |||
Canadians have increased confidence in federal procurement practices. | Percentage of suppliers whose confidence in federal procurement has increased. | 90% | March 31, 2012 |
Percentages of Procurement Officials who recognize that OPO's efforts have resulted in an increase in procurement community professionalism (training, tools, knowledge of best practices). | 90% | March 31, 2012 | |
Percentage of senior officials and parliamentarians attesting to the usefulness of the Procurement Ombudsman Report to Parliament in helping them arrive at a meaningful assessment of the performance of the federal procurement process. | 90% | March 31, 2012 | |
Percentage of suppliers attesting to the simplification of the procurement process and reduction of paper burden. | 90% | March 31, 2012 |
Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. Internal Services include only those activities and resources that apply across an organization and not those provided specifically to a program.
Planned Spending | |||
---|---|---|---|
Financial Resources | 2010-11 | 2011-12 | 2012-13 |
Gross Expenditures | 441.5 | 412.3 | 409.1 |
Less Respendable Revenue | 101.2 | 101.0 | 102.2 |
Net Expenditures | 340.3 | 311.3 | 306.9 |
Human Resources | 2010-11 | 2011-12 | 2012-13 |
Full-Time Equivalents (FTEs) | 3,032 | 3,122 | 3,218 |
Note: The decrease in expenditures in 2011-2012 is mainly related to sunsetting of funding for the Accelerated Infrastructure Program (AIP) Implementation Costs. |