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Section II - Analysis of Program Activities by Strategic Outcome

Strategic Outcome

The NPB has one strategic outcome:

Strategic Outcome: Conditional release and pardon decisions and decision processes that safeguard Canadian communities

Program Activity by Strategic Outcome

NPB program activities and priorities are designed to support continuous progress in achieving the strategic outcome. The following section describes the NPB's program activities and identifies the expected result, performance indicators and targets for each of them. This section also explains how the NPB plans on meeting the expected results and presents the financial and non-financial resources that will be dedicated to each program activity.

The section will contain a discussion of plans surrounding the following Program Activities:

• Program Activity 1: Conditional Release Decisions
• Program Activity 2: Conditional Release Openness and Accountability
• Program Activity 3: Pardon Decisions / Clemency Recommendations
• Program Activity 4: Internal Services

Program Activity 1: Conditional Release Decisions

Human Resources (FTEs) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
331	32,118	331	34,063	331	30,083

Program Activity Expected Results	Performance Indicators	Targets
Quality conditional release decisions that contribute to public safety.	Outcomes of release on parole (successful completion; revocation for a breach of conditions of release or for a new offence)	Zero (0) re-offending by parolees prior to warrant expiry
	Post-warrant expiry re-offending resulting in a return to a federal penitentiary	Zero (0) re-offending

Program Activity Description: This program activity supports public safety by providing quality decisions on the timing and conditions of release of offenders into the community. Through this program activity, NPB staff provide timely, accurate information for Board member decision-making, and develop effective training and policies that are essential tools for quality risk assessment and decision-making. Effectiveness is assessed through monitoring of the outcomes of release on parole. This program activity is directly supported by the following priorities identified for 2009-10:

• Effective management of legislated responsibilities related to quality conditional release decision-making;
• Strategic planning to position the NPB for long-term effectiveness and for response to government announcements to introduce amendments to the Corrections and Conditional Release Act and sentencing practices;
• Improved information management in support of the NPB's conditional release responsibilities through development and implementation of an automated Conditional Release System;
• Effective management of the information systems and technology partnership in which CSC provides the NPB's information systems and technology services; and,
• Integrated human resource and business planning to sustain effective program delivery.

Program Activity 2: Conditional Release Openness and Accountability

Human Resources (FTEs) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
60	6,750	60	5,350	60	4,980

Program Activity Expected Results	Performance Indicators	Targets
Conditional release processes that ensure that the NPB operates in an open and accountable manner, consistent with the CCRA	Average time required to respond to: requests for information and assistance from victims, requests to observe hearings; and requests for access to NPB's decision registry	Response to requests for information and assistance within 15 working days, on average
	Levels of satisfaction of victims, observers, and those who seek access to the decision registry with quality and timeliness of information and assistance provided by NPB	90% rate of client satisfaction

Program Activity Description: This program activity ensures that the NPB operates in an open and accountable manner, consistent with the provisions of the Corrections and Conditional Release Act. This program activity consists of the provision of information for victims of crime; assistance for observers at hearings and those who seek access to the Board's registry of decisions; encouragement of citizen engagement; as well as performance monitoring and reporting on the release process. Results for this program are assessed by monitoring the timeliness of information shared and by selected surveys of those who receive information and assistance from the NPB. Work in this area recognizes that the NPB operates in a difficult environment in which timely sharing of accurate information is fundamental for effective partnership and public trust. This program activity is supported directly by NPB's priorities for:

• Effective management of legislated responsibilities for open and accountable conditional release processes;
• Continuation of measures to provide victims with a more effective voice in conditional release processes;
• Improved information management in support of the NPB's conditional release responsibilities through development and implementation of an automated Conditional Release System (CRS);
• Effective management of the information systems and technology partnership in which CSC provides the NPB's information systems/technology services; and
• Integrated human resource and business planning to sustain effective program delivery.

Program Activity 3: Pardon Decisions / Clemency Recommendations

Human Resources (FTEs) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
24	1,358	24	1,358	24	1,358

Program Activity Expected Results	Performance Indicators	Targets
Quality pardon decisions that support rehabilitation and community reintegration	The numbers and rates of revocation/cessation of pardons	96% of all pardons awarded remain in force
	The average time required to process pardon applications for cases involving summary convictions and convictions for indictable offences	Service standards for processing pardon applications are under development. External consultations are required prior to the setting of standards

Program Activity Description: This program activity is designed to support rehabilitation and community reintegration by providing quality pardon decisions and clemency recommendations. Through this program activity, the NPB screens applications for eligibility and completeness, collects information for decision-making and develops policy to guide decision processes. The results of this program are assessed through ongoing review of the average time required to process pardon applications, and the rates of revocation of pardons granted. This program activity is supported by the following priorities:

• Effective management of legislated responsibilities related to the processing of pardon applications;
• Effective management of the information systems and technology partnership in which CSC provides the NPB's information systems and technology services; and,
• Integrated human resource and business planning to sustain effective program delivery.

Program Activity 4: Internal Services

Human Resources (FTEs) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
34	4,352	34	4,350	34	4,350

Program Activity Expected Results	Performance Indicators	Targets
Efficient and effective internal services that support quality program delivery	Performance indicators in this area are under consideration	Performance targets in this area are under consideration

Program Activity Description: This program activity includes the provision of financial, human resource, administration, security and modern management services.

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