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Section II - Analysis of Program Activity by Strategic Outcome
2.1 Strategic Outcome
Conduct complaints against the Military Police and interference complaints by the Military Police are resolved in a fair and timely manner and recommendations made are implemented by the Department of National Defence and/or the Canadian Forces.
The following section describes the complaints resolution program activity and the expected result of this activity. This section also explains how the Commission plans on meeting the expected results and presents the financial and non-financial resources that will be dedicated to the program activity. In addition, information will be presented on the internal services activity.
2.1.1 Program Activity – Complaints Resolution Program
| Program Activity 1: Complaints Resolution | |||||
|---|---|---|---|---|---|
| Human Resources (FTEs) and Planned Spending ($ millions) | |||||
| 2009–10 | 2010–11 | 2011–12 | |||
| FTEs | Planned Spending | FTEs | Planned Spending | FTEs | Planned Spending |
| 13 | 4.5 | 12 | 3.1 | 10 | 1.9 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Recommendations resulting from investigations of conduct or interference complaints are accepted by the Department of National Defence and/or the Canadian Forces | % of recommendations implemented | 70% |
| Investigations of conduct or interference complaints are resolved within targeted time frames as established by the Commission Chair | % of investigations resolved within time frames | 70% |
| Individual members receive remedial measures and/or improvements are made to military police policies and practices pursuant to investigations of conduct or interference complaints | % of individual members receiving remedial measures and/or improvements being made to policies and practices | 70% |
| Presentations given on the mandate, role and responsibilities of the Commission | number of presentations given | 10 |
The complaints resolution includes research, monitoring, planning, the conduct of investigations and the reporting of results.
Complaints About Police Conduct
Conduct Complaint Filed
Anyone, including civilians, may file a complaint about military police conduct.
Informal resolution is encouraged.
Anyone, including civilians, may file a complaint about military police conduct.
Informal resolution is encouraged.
Provost Marshal Investigates Complaint
The Commission monitors process, and may, in the public interest, assume responsibility for investigation or call a public hearing.
The Commission monitors process, and may, in the public interest, assume responsibility for investigation or call a public hearing.
Request For Review
If not satisfied with the results of the Provost Marshal’s investigation, a complainant can ask the Commission to review the complaint.
If not satisfied with the results of the Provost Marshal’s investigation, a complainant can ask the Commission to review the complaint.
Commission Reviews Complaint
At a minimum, this process involves a review of documentation related to the Provost Marshal’s investigation. It can also include interviews with the complainant, the subject of the complaint, and witnesses, as well as review of relevant legislation, and police policies and procedures.
At a minimum, this process involves a review of documentation related to the Provost Marshal’s investigation. It can also include interviews with the complainant, the subject of the complaint, and witnesses, as well as review of relevant legislation, and police policies and procedures.
Commission Releases Interim Report
Depending on the nature of the complaint, this report is sent to one or more of a number of senior officials in the Canadian Forces and/or the Defence Department.
Depending on the nature of the complaint, this report is sent to one or more of a number of senior officials in the Canadian Forces and/or the Defence Department.
Notice of Action
The Notice of Action, the official response to the Interim Report, outlines what action, if any, has been or will be taken in response to the Commission’s recommendations.
The Notice of Action, the official response to the Interim Report, outlines what action, if any, has been or will be taken in response to the Commission’s recommendations.
Commission Releases Final Report
After considering the Notice of Action, the Commission issues a Final Report of finding and recommendations. Copies of the Final Report are provided to the complainant and the subject(s) of the complaint, among others.
After considering the Notice of Action, the Commission issues a Final Report of finding and recommendations. Copies of the Final Report are provided to the complainant and the subject(s) of the complaint, among others.
Interference Complaints
Interference Complaint Filed
Members of the military police who conduct or supervise investigations may complain about interference in their investigations
Members of the military police who conduct or supervise investigations may complain about interference in their investigations
Commission Investigates
The Commission has sole jurisdiction over the investigation of interference complaints.
The Commission has sole jurisdiction over the investigation of interference complaints.
Commission Releases Interim Report
The Interim Report includes a summary of the Commission’s Investigation, as well as its findings and recommendations. This report goes to the appropriate senior officials in the Canadian Forces and the Department of National Defence.
The Interim Report includes a summary of the Commission’s Investigation, as well as its findings and recommendations. This report goes to the appropriate senior officials in the Canadian Forces and the Department of National Defence.
Notice Of Action
This official response to the Interim Report indicates the actions, if any, that have been or will be taken to implement the Commission’s recommendations.
This official response to the Interim Report indicates the actions, if any, that have been or will be taken to implement the Commission’s recommendations.
Commission Releases Final Report
Taking into account the response in the Notice of Action, the Commission prepares a Final Report of its findings and recommendations in the case. Both the complainant and the subject of the complaint are among those who receive copies of the report.
Taking into account the response in the Notice of Action, the Commission prepares a Final Report of its findings and recommendations in the case. Both the complainant and the subject of the complaint are among those who receive copies of the report.
Planning Highlights
In order to achieve the intended results, the Commission plans to undertake the following:
- Plan, conduct and report the results of its investigation – the Commission will continue to complete its investigations in accordance with the critical path developed specifically for each investigation. An exhaustive review of the critical path has just been completed and there are recommendations regarding process and timing. These recommendations will be implemented over the planning period to maintain the quality and timeliness of investigations and reports and to contribute to the refinement of the targets in the performance measurement framework.
- Operate effectively – The Commission intends to review its performance measurement framework and performance targets, based in part on the results of the critical path review, to more accurately reflect the changing scope, size and complexity of the investigations undertaken. It is recognized, however, that setting targets is difficult because investigations differ drastically one from the other.
- Cost control – The Commission will continue to look at the complaints resolution process to identify opportunities for cost savings. Outsourcing of investigative services and expanding its roster of investigators, if necessary, will allow the Commission to better match investigator skill sets with investigative requirements.
- Increase transparency of Commission operations – the Commission will continue its outreach program and focus on increasing the number of stakeholders who are informed about the complaints resolution process and the fairness that the Commission brings to it.
- Cooperation – The Commission, as has been mentioned previously, requires the cooperation of others to be successful. The success of the Commission depends on how well the Commission establishes and maintains a cooperative environment and enables its recommendations to be implemented.
2.1.2 Program Activity – Internal Services
| Program Activity 1: Internal Services | |||||
|---|---|---|---|---|---|
| Human Resources (FTEs) and Planned Spending ($ millions) | |||||
| 2009–10 | 2010–11 | 2011–12 | |||
| FTEs | Planned Spending | FTEs | Planned Spending | FTEs | Planned Spending |
| 9 | 1.5 | 9 | 1.5 | 9 | 1.5 |
| Program Activity Expected Results | Performance Indicators | Targets |
|---|---|---|
| Governance – recommendations from the MAF assessment are implemented | % of MAF recommendations implemented | 100% |
| Planned management reviews are completed | # of management reviews completed | 2 per year |
| Review and update of the policy suite completed | % of policy suite review and updated | 100% |
| Human resource strategy and learning plans | Number of employees with learning plans | 100% |
In order to fully support the complaints resolution program, the Commission plans to undertake the following:
- Management Accountability Framework (MAF) - Respond, as appropriate, to the MAF recommendations of the assessment. The Commission will use these opportunities to better deliver its program, manage its resources and measure its performance.
- Planning & Reporting – The Commission will continue to develop its private and government partnerships for the delivery of human resource, access to information and privacy, records management and informatics and web services on a cost effective basis.
- Human Resources: The Commission will develop an action plan based on the Public Service Employee Survey.
- Evergreening program – The Commission evergreening program for information technology (IT) assets will continue to be managed and maintained to ensure that assets are acquired and retired on a planned basis to smooth its investment requirements from year to year.
- Risk Management and Management Reviews – The Commission will continue to maintain its risk management framework and will conduct internal reviews based on the high risk elements identified in the framework.
- Financial control – Respond, as appropriate to the two horizontal audits currently being conducted. The Commission will use these opportunities to strengthen its stewardship of its financial resources.
