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SECTION II – ANALYSIS OF PROGRAM ACTIVITIES BY STRATEGIC OUTCOME

2.1 Strategic Outcome

The CGC has one strategic outcome to reflect the planned direction of the CGC as well as the daily delivery of the CGC’s program activities. The strategic outcome reflects the long-term benefit to Canadians that stems from the CGC’s mandate and vision. The CGC’s strategic outcome is:

To measure its success in delivering upon this strategic outcome, the CGC has identified two performance indicators. The CGC:

1. monitors the number of instances where buyers are dissatisfied with the CGC standards, methods and/or procedures used to ensure a dependable commodity for domestic and export markets, and
2. monitors the level of producer satisfaction with CGC producer protection services.

The target is zero instances where buyers are dissatisfied with CGC standards, methods and/or procedures and zero unaddressed or unresolved complaints.

The CGC has identified four program activities to reflect how the resources under its control are allocated and managed to achieve intended results. These are: the quality assurance program, the quantity assurance program, the grain quality research program, and the producer protection program. This section identifies the expected results, performance indicators and targets for each program activity and explains how the CGC plans on meeting the expected results. The CGC has identified key strategic risks for each program activity and has identified the risk management strategies used to mitigate these risks. In addition, this section illustrates how each program activity contributes to and supports the CGC’s strategic outcome and plans and priorities delineated in Section I.

In addition to the four program activities identified above, internal services are identified as a fifth program activity. Internal services are enabling activities and are integral to achieving results and delivering the CGC’s strategic outcome and program activities identified above. In previous reporting documents, resources associated with CGC internal services were factored into the program activities above using the CGC’s costing model. For 2009-10 and future year reporting documents, the planned financial and human resources associated with internal services will be identified independently.

The CGC remains committed to modernizing regulation and reducing mandatory costs to the grain sector, including producers. Modernization of the Canada Grain Act and the Canada Grain Regulations will ensure that the CGC’s legislation, programs and services continue to meet the evolving needs of Canadian producers and the grain industry and that the CGC can effectively and successfully deliver upon its strategic outcome and program activities. This contributes directly to operational priority #3 (sound regulatory framework). Efforts directed towards relationship building (operational priority #4) will enhance awareness of what the CGC does and the benefits and value that we offer to Canadians, producers, and the grain industry.

The CGC’s three management priorities contribute to the successful delivery of all of the CGC’s program activities and the strategic outcome. Securing a sustainable funding mechanism (management priority #1) is critical for the CGC to continue fulfilling its statutory mandate and maintain service levels to producers and the grain industry. Successful development, implementation and delivery of the CGC’s people planning priorities (management priority #2) will ensure that the CGC has the human resource capacity capable of meeting program activity requirements and strategic outcome expected results now and in the future. The results from the CGC’s 2007-2008 MAF audit will be used as a source to identify management issues and priorities during the 2009-10 planning period (management priority #3).

2.1.1 Program Activity 1: Quality Assurance Program

Program Activity: Quality Assurance Program

Human Resources (FTEs) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
229	23 438	229	23 438	229	23 438

Program Activity Expected Results	Performance Indicators	Targets
Consistent and reliable grain quality and grain safety assurance to meet the needs of domestic and international markets	Number of justified cargo complaints due to a breakdown in CGC quality and/or safety assurance	Zero justifiable cargo complaints
Key Strategic Risks The quality assurance system must align with the needs of domestic and international markets Risk Management Strategies The Western and Eastern Standards Committees and commodity-specific subcommittees regularly study and review grain standards, ensuring relevance and value of those standards in facilitating the movement of grain and transfer of ownership Obtaining feedback on the GQAS directly from producers, grain handlers, and overseas or domestic buyers and processors to build upon and strengthen the existing GQAS to ensure continued relevancy ISO 9001:2000 Quality Management System Integrated people and business planning process to determine human resource challenges and determine strategies and solutions

Additional information on the Quality Assurance Program

Program Activity Summary:

Canada’s GQAS assures consistent and reliable grain quality that meets the needs of international and domestic markets. Daily provision of grain inspection and grading services as mandated by the Canada Grain Act, as well as strong scientific and technical support programs and services, are integral components to the overall delivery of an effective GQAS. Canada’s GQAS is continually adapted to the end-use needs of domestic and international buyers of Canadian grain, and to the ongoing structural changes within the grain industry to maintain Canada’s reputation as a consistent supplier of quality grain. An effective GQAS is a key factor in permitting Canadian exporters to operate successfully in competitive international grain markets and is essential for producers in order to realize maximum value from their grain.

Planning Highlights:

The overall expected result of the CGC’s quality assurance program is consistent and reliable grain quality and grain safety assurance to meet the grade expectations and quality needs of domestic and international grain markets. The performance indicator used to measure success is the number of justified cargo complaints due to a breakdown in CGC quality and/or safety assurance. The annual target is zero justifiable cargo complaints.

The following inspection activities and testing services are components of the overall delivery of the CGC’s GQAS and are necessary for the CGC to achieve the expected result for this program activity and the overall expected results of the CGC’s strategic outcome:

• Maintain and deliver an effective Quality Management System as per ISO 9001:2000 standards.
• Inspect and grade grain using regularly updated and approved standards as mandated by the Canada Grain Act.
• Provide certificates and documentation related to the inspection of grain exports to assure sellers and buyers of the quality and safety of a shipment of Canadian grain and to facilitate its marketing.
• Conduct testing to ensure that grain in the domestic licensed elevator system and grain destined for export is infestation free.
• Provide an unbiased process for appeal of official inspections to producer car users, and licensed primary, terminal, and transfer elevator operators who disagree with the grades assigned by CGC inspectors.
• Managing a complaint resolution process for the quality of grain cargoes and conducting unload investigations upon shipper and producer request to ensure customer satisfaction.

The consistent daily delivery of inspection and testing services associated with the quality assurance program directly supports operational priority #1 (ongoing delivery of the CGC mandate).

There continues to be challenges facing the CGC and the GQAS including increased international emphasis on end-use functionality, growing global competition, and shifting domestic crop production and volume fluctuations. In light of increasingly stringent international food safety regulations, the demand for cargo specific grain safety testing continues to increase. Buyers of Canadian grain are increasingly demanding more rigorous, timely testing for chemical residues and trace elements on cargoes. Addressing these challenges is necessary to maintain the successful delivery of this program activity and in the ultimate success of the CGC in delivering upon its strategic outcome. To this extent, the CGC will continue efforts on the following initiatives and activities to ensure that the GQAS remains relevant and that the expected results of this program activity are achievable:

• Grain Safety Assurance: The CGC is the only government agency that provides grain safety assurances on pesticides, trace elements, mycotoxins, fungi and moulds. Plans include:
  • Increasing testing and monitoring of export cargoes to ensure Canadian grain is meeting international grain safety and sanitation tolerances and end-use quality (e.g. deoxynivalenol (DON), Ochratoxin-A, toxic residues, bacterial contamination, weed seeds, insects, and malting quality for specific barley varieties).
  • Liaising with both international and other Canadian agencies on trade implications, to meet international standards and legislation on grain safety.
• Removal of Kernel Visual Distinguishability (KVD): Effective August 1, 2008, KVD was eliminated as a registration criterion for all western Canadian wheat classes. The CGC is a member of the “Industry Committee on the Removal of KVD”. The committee is composed of a producer representative from each of the prairie provinces, the CGC, CWB, the Western Grain Elevator Association, the Inland Terminal Association, and Agriculture and Agri-food Canada. Historically, Canada’s KVD requirement allowed segregation of wheat into quality classes based on visual distinguishability. The Committee determined that a combination of an industry system of declarations, grain company quality management systems and protocols, and monitoring and sampling protocols will be relied upon to ensure the quality of Canadian wheat. As part of an agreed upon handling and liability protocol, and the overall wheat quality management system, a declaration system was finalized for the 2008-09 crop year. Plans for 2009-10 include:
  • Communication to ensure all stakeholders are fully cognizant of their obligations and the associated consequences of not complying with agreed upon protocols. This includes meeting directly with producers and producer organizations.
  • Continued work with committee members to refine the key elements in a post KVD environment to ensure correct segregation and certification of Canadian wheat shipments without the use of KVD.
  • Evaluation and process adjustments to maintain the integrity of the quality assurance system.
• Non-registered and De-registered Wheat Varieties: Effective August 1, 2008 producers are required to complete a declaration form confirming that their wheat only contains varieties that are eligible for the specific class of western Canadian wheat for which payment is being requested. An eligible variety refers to a registered variety and/or a variety that is designated by the CGC to be eligible for a particular wheat class. Any wheat variety can be delivered into the handling system, but only varieties on the CGC’s “Variety Designation Lists” are eligible to be graded as one of the eight classes of milling wheat. If a producer grows a variety that is not on one of the designation lists (de-registered or unregistered), that wheat is only eligible for the Canada Western Feed class or the lowest grade of amber durum. During the planning period the CGC will:
  • Increase monitoring of railcar and vessel shipments for the presence and source of non-registered wheat varieties to support the CGC certification processes and ultimately maintain end-use processing quality and customer perceptions of Canadian grain.
  • The CGC and the CFIA will continue working collaboratively with grain handlers, farm groups, the seed sector and the CWB to develop both short and long-term policies and communication protocols to address de-registration of wheat varieties. The CGC is committed to ensuring that the policies will give adequate notice to producers.
• Rapid Affordable Technology: The CGC will continue assessing the use of objective tests and evaluating new technology to measure end-use quality to increase efficiency, reduce costs and enhance the testing capabilities. Rapid economical variety identification (VID) technology that can be used at each point along the grain handling system remains a high priority to mitigate these quality risks in a non-visual grain quality assurance system. Plans include:
  • A pilot program for Ochratoxin-A testing in regional laboratories.
  • A rapid viscosity analysis (RVATM) pilot program to determine the levels of sprout damage in Canadian grain.
• Process Verification: The CGC will continue efforts to develop and implement process verification programs with the goal of enhancing global acceptance of Canadian grain by delivering specific quality attributes, unique product specifications, and traceability in a cost effective manner (e.g. CIPRS+HACCP, third party accreditation, certified container sampling program).

The review and adaptations made to the quality assurance program to remain relevant contribute directly to operational priority #2 (positioning the GQAS to remain relevant) and operational priority #3 (sound regulatory framework).

Benefits for Canadians

The quality assurance program activity aligns with and directly contributes to the pursuit of the Government of Canada outcome area: An Innovative and Knowledge-based Economy. This program contributes to the Government of Canada’s objective in this area of a diverse and technologically advanced economy. The CGC will continue to provide technical advice and training, information on grain quality assurance issues, and transfer technology in the form of validated methods to producers and industry stakeholders when feasible. The quality assurance program supports not only the delivery of the CGC mandate, but positions Canada with a sustainable competitive advantage in global grain markets.

2.1.2 Program Activity 2: Quantity Assurance Program

Program Activity: Quantity Assurance Program

Human Resources (FTEs) and Planned Spending ($ millions)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
96	9 373	96	9 373	96	9 373

Program Activity Expected Results	Performance Indicators	Targets
Consistent and reliable quantity assurance of Canadian grain shipments	Number of justified cargo complaints due to a breakdown in CGC assessment of quantity	Zero justifiable cargo complaints
Key Strategic Risks Quantity assurance program must align with the requirements of the grain industry Risk Management Strategies Continuously monitoring and evaluating CGC weighing policies and procedures Obtaining feedback on the grain quantity assurance program directly from producers, grain handlers, and overseas or domestic buyers to ensure continued relevancy Integrated people and business planning process to determine human resource challenges and determine strategies and solutions

Additional information on the Quantity Assurance Program

Program Activity Summary

The Canadian grain quantity assurance system assures the weight of grain loaded into or discharged from conveyances. In addition, the quantity assurance program assures the weight of grain in store at licensed terminal and transfer elevators. Daily provision of grain weighing services as mandated by the Canada Grain Act forms a major part of the quantity assurance program. To maintain relevancy and address constantly changing industry demands, technical assistance is provided in support of the grain quantity assurance system.

Planning Highlights

The overall expected result of this program activity is consistent and reliable quantity assurance of Canadian grain shipments. The performance indicator used to measure the CGC’s success in meeting the expected result is the number of justified cargo complaints due to a breakdown in CGC assessment of quantity. The target is zero justifiable cargo complaints.

The following grain quantity assurance activities are components of the overall delivery of the CGC’s GQAS and are necessary for the CGC to achieve the expected result for this program activity and the overall expected results of the CGC’s strategic outcome:

• Delivery of weighing services, weighing system inspection programs, and grain inventory accounting services (GIAS) to maintain an effective QMS as per ISO 9001:2000 standards.
• Monitoring to ensure that the quantity and/or identity of grains shipped under IP systems is preserved.
• Conducting official weigh-overs of all stocks in store at licensed terminal and transfer elevators at prescribed intervals.
• Preparing official unload reports at licensed terminal and transfer elevators to authenticate received weights. These reports are used by the Dispute Resolution Service (DRS).
• Managing the Grain Inventory Accounting System (GIAS) for the industry to provide accurate information of licensed terminal and transfer grain inventory data.
• Managing the DRS to assist grain producers and the grain industry in recovering for grain lost during transport by railcar or during the discharge process. An extensive historical railcar deficiency database is maintained to substantiate shippers’ reported weight loss claims. This database provides information on railcar derailments, railcars missing at destination and commingling of contents at unload, and allows tracing of railcar location and placements.
• Managing the complaint resolution processes for quantity of export grain cargoes to maintain ongoing customer satisfaction.

The challenges for the quantity assurance system include the changing information requirements needed to manage grain stocks, and the need to keep up-to-date with weighing and transfer technology in grain elevators. In order to address constantly changing industry demands, the CGC will continue to collect, interpret and distribute railcar data and information and generate reliable grain quantity data to meet specific industry and buyer needs. In addition, the CGC will continue to provide technical advice and continue to establish and maintain grain quantity assurance standards that evolve with industry grain weighing procedures and equipment standards. Regular review of quantity assurance processes allows the CGC to adjust the service procedures as necessary through Improvement Requests (IR), and identify or adjust training requirements as needed.

This program activity directly supports operational priority #1. Delivery of weighing services and programs is a component of the ongoing provision of the CGC mandate and the Canadian GQAS. In addition, review and adaptations made to weighing programs, procedures, and equipment contributes to enhancing the Canadian GQAS (operational priority #2) and to a sound regulatory framework (operational priority #3).

Benefits for Canadians

The quantity assurance program activity contributes to the pursuit of the Government of Canada outcome area: An Innovative and Knowledge-based Economy. This program contributes to the Government of Canada’s objective in this area of a diverse and technologically advanced economy. The CGC provides ongoing technical advice, training, and information on grain quantity assurance to meet specific industry and buyer needs. The CGC establishes and maintains Canadian grain quantity assurance services to continuously evolve with industry grain weighing procedures and equipment standards. The quantity assurance program is integral to the functioning of Canada’s grain industry and the CGC’s strategic outcome of ensuring Canada’s grain is safe, reliable and marketable and Canadian grain producers are protected.

2.1.3 Program Activity 3: Grain Quality Research Program

Program Activity: Grain Quality Research Program

Human Resources (FTEs) and Planned Spending ($ millions)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
26	3 365	26	3 365	26	3 365

Program Activity Expected Results	Performance Indicators	Targets
Research and development on grain quality and grain safety to support and improve Canada’s GQAS	Assessment of grain quality and grain safety research undertaken, sponsored, and/or promoted by the CGC	"Excellent" on a scale of excellent, good, fair or poor
Key Strategic Risks Canada’s GQAS technology must align with the needs of domestic and international markets Funding constraints/lack of budget Risk Management Strategies Collaborative and jointly funded research efforts and liaison activities (nationally and internationally) Project Management System: Projects undertaken in the GRL are tracked through the CGC’s established Project Management System. Risk management and contingency strategies are created for the management of identified risks. Milestone and/or update reports and project close-out reports are prepared using standardized documentation to formally track project progress, results, and analysis of variances impacting cost, deliverables, schedule, risks, and lessons learned to assist the director-sponsor and EMC in monitoring the progress and outcomes of the projects. External proficiency testing to monitor the use of proper methods among laboratory personnel and plans for ISO/IEC 17025 accreditation for certain methods. Five year capital plan in place/update equipment regularly as budget allows. Integrated people and business planning process to identify human resource challenges that could impact delivery of CGC program activities and strategic outcome. Strategies and plans are identified annually.

Additional information on the Grain Quality Research Program

Program Activity Summary

The Canada Grain Act requires the CGC to undertake, sponsor and promote research related to grains. The CGC’s Grain Research Laboratory (GRL) conducts research in support of the GQAS to address emerging issues and permit the effective marketing of Canadian grain in the interests of producers and the Canadian grain industry. The GRL researches methods to measure grain quality and safety, new quality and safety factors, and new grain standards. In addition, the GRL carries out the CGC’s annual Harvest Sample Program (previously referred to as the Harvest Survey). Grain quality and safety research supports the continual improvement of the GQAS.

Planing Highlightns

The expected result of this program activity is research and development on grain quality and grain safety to support and improve Canada’s GQAS. The performance indicator used to measure the CGC’s success is an overall assessment of the grain quality and grain safety research undertaken, sponsored, and/or promoted by the CGC. The target is delivering excellence in grain quality and safety research.

This program activity directly supports operational priority #1 as undertaking, sponsoring and promoting grain related research upholds the mandate of the CGC. In addition, research on methods and measurement factors to determine quality and safety, end-use applications of Canadian grain supports improvement of the Canadian GQAS and operational priority #2.

The changing needs of the Canadian grain industry present new opportunities for the CGC’s research activities and the GQAS. There is a shift in the type of crops grown and their end-uses, and increased demand for variety identification by objective non-visual methods. Research focus has shifted to address these issues in pulses, new types of oilseeds, variety identification, and GM crops. However, research related to traditional crops, such as wheat, barley, canola and flax, is still essential as these crops make up a significant proportion of the domestic and export markets. There is increasing emphasis on end-use functionality, especially new end-uses in the domestic industry. Grain is increasingly being sold based on specifications requiring objective non-visual testing of quality or safety factors and the provision of grain quality and safety assurances.

The following key research activities contribute to the expected results of this program activity, and the continued success of the CGC in achieving its strategic outcome:

Research conducted on grain quality and grain safety factors

• In order to remain competitive in the international marketplace, it is important that future grain quality and safety attributes be anticipated and captured. As such, research in the GRL that supports emerging issues in the GQAS to meet changing producer, industry, and customer demands for specific end-use quality, variety identification, and safety factors is crucial to all segments of the Canadian grain industry and contributes to operational priority #2. The GRL will continue to research relevant grain quality and grain safety factors and develop methods to provide assurances for domestic and international markets. Efforts to develop and validate research to improve quality and safety evaluation of grains is necessary for the CGC to continue to ensure that Canada’s grain is safe, reliable and marketable (e.g. sprout damage in wheat, chlorophyll in canola, dehulling in lentils, cooking time in pulses, germination energy in barley, food use of flax, noodle quality, trace element determination).
• The CGC will continue research efforts on wheat and barley DNA and protein fingerprinting. The aim is to develop tests for identifying and quantifying varieties of grains in shipments in order to develop the capacity for identifying multiple variety composition and enable segregation of variety specific shipments. This technology may also enable determination of GM status of grain shipments.

Research conducted on grain standards

• Continually evolving uses of grain require that the CGC have the ability to anticipate, identify, and measure new grain specifications and standards to meet changing industry needs. The GRL will continue efforts to develop specifications and measurement protocols to support new standards, develop objective testing protocols and specifications to support the Canadian grading system, and facilitate the end-use diversification of Canadian grains with new end-use traits. Researching new grain standards supports departmental priorities #1 and #2.

ISO/IEC 17025

• During the planning period, the GRL will continue the process of ISO/IEC 17025 accreditation for certain methods in its laboratory testing environment. In addition to supporting the grain quality research program, ISO/IEC certification of the GRL will support the scientific and technical testing, provided by the GRL, to measure grain safety and end-use quality provided under program activity #1. ISO/IEC within the GRL will give the customer increased confidence in the processes and testing methods that support Canada’s GQAS.

Benefits for Canadians

This program activity is integral to the continued relevancy of Canada’s GQAS and contributes directly to the overall success of the CGC in ensuring Canada’s grain is safe, reliable and marketable. The grain quality research program aligns with and contributes to the pursuit of the Government of Canada outcome area: An Innovative and Knowledge-based Economy. This program contributes to the Government of Canada’s objective in this area of a diverse and technologically advanced economy. Research undertaken and sponsored under this program activity leads to the development of recognized methods for quality and safety evaluation of all grains and objective testing protocols and specifications to support the Canadian grading system and facilitate the end-use diversification of Canadian grains. This allows Canada’s GQAS to be continually adapted to assure grain quality and grain safety to meet the end-use needs and processing expectations of domestic and international buyers of Canadian grain.

2.1.4 Program Activity 4: Producer Protection Program

Program Activity: Producer Protection Program

Human Resources (FTEs) and Planned Spending ($ millions)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
8	938	8	938	8	938

Program Activity Expected Results	Performance Indicators	Targets
Producer satisfaction with the grain handling system	CGC response to producer complaints	Zero unresolved or unaddressed complaints
Key Strategic Risk Producers are compensated fairly for the quality and quantity of grain delivered and shipped Risk Management Strategies Compliance officers investigate producer concerns/complaints Licensing risk assessment program Liaison between the CGC, producers and grain handlers Integrated people and business planning process to identify human resource challenges that could impact delivery of CGC program activities and strategic outcome. Strategies and plans are identified.

Additional information on the Producer Protection Program

Program Activity Summary

The CGC is mandated to serve producer interests by upholding the Canada Grain Act and as such has implemented a number of programs and safeguards to ensure the fair treatment of Canadian grain producers. These include the licensing and security program, allocation of producer cars for producers and producer groups that wish to ship their own grain, and producer liaison measures including a grain grade appeal system. In addition, the CGC collects and updates grain quality data and grain handling information to facilitate producer sales and marketing decisions.

Planning Highlights

The overall expected result of the producer protection program is that producers’ rights are supported to facilitate fair treatment within the licensed grain handling system. The performance indicator used to measure success is CGC response to producer complaints. The target is zero unresolved or unaddressed complaints. The CGC will consider amendments to the Canada Grain Act and Canada Grain Regulations to ensure the CGC’s legislation, programs, and services continue to meet the evolving needs of producers and the grain industry. Where possible, amendments will be made to benefit producers by encouraging a lower cost, competitive and innovative grain sector. The CGC will continue to operate the following three mandate supporting program sub-activities to achieve the expected results associated with this program activity:

Licensing Program

The CGC licenses and regulates primary, process, terminal, and transfer elevators as well as grain dealers in accordance with the Canada Grain Act. Licensed elevators and grain dealers are required to post security to cover their liabilities to producers in the event of a company default. The licensing requirements also ensure that producers can access their right to be paid on the basis of grade and dockage that is determined by a CGC inspector, rather than by the grain handler. In addition, licensees are required to report grain handling information as stipulated in the Canadian Grain Regulations to facilitate the CGC’s statistical reporting activities. The expected result of this program sub-activity is licensing compliance in accordance with the Canada Grain Act. This regulatory activity contributes to the fair treatment of western Canadian producers. The CGC will continue increased scrutiny and enforcement of security requirements as a result of increased grain market volatility

Producer Car Allocation Program

Pursuant to the Canada Grain Act and Regulations, the CGC provides and makes available an alternate grain delivery mechanism for producers and producer groups that wish to ship their own grain. The CGC has sole responsibility for the allocation of producer cars for both Canadian Wheat Board (CWB) and non-CWB grains. The CGC works closely and cooperatively with the CWB, grain companies, and the railways in an effort to ensure that producer car orders are filled in a timely manner. The expected result of this program sub-activity is an alternate grain delivery mechanism for producers and producer groups. During 2009-2010, the CGC will continue efforts to re-engineer the producer car software and producer car database.

Producer Support Programs

The CGC has set up an information and compliance framework to safeguard fair and equitable grain transactions for producers. This helps to ensure that producers are properly compensated for the quality and quantity of grain delivered and shipped. This sub-activity is comprised of many programs and activities including mediating and/or arbitrating producer complaints concerning transactions with licensed grain companies, re-inspection of samples on producer request, and investigation of quality and dockage complaints. In addition, the CGC continually collects and updates grain quality data and grain handling information and makes it available to producers and other interested parties to facilitate producer sales and marketing decisions. The expected result of the CGC’s producer support programs is that producers are properly compensated for the quality and quantity of grain delivered within the licensed grain handling system. During the planning period, the CGC will continue to consult with and evaluate feedback from producers on the activities and services provided under this program activity.

Benefits for Canadians

This program activity aligns with and directly contributes to the pursuit of the Government of Canada outcome area: A fair and secure marketplace. This program contributes to the Government of Canada’s objective in this outcome area of a secure, fair marketplace that maintains and enhances consumer confidence and gives businesses an optimal environment for competitiveness. The licensing program, producer car allocation program, and the producer protection programs directly contribute to ensuring Canadian grain producers are properly compensated for the quality and quantity of grain delivered and shipped

2.1.5 Program Activity 5: Internal Services

Program Activity: Internal Services

Human Resources (FTEs) and Planned Spending ($ millions)
2009-10		2010-11		2011-12
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
62	9 453	62	9 453	62	9 453

Program Activity Summary & Planning Highlights

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

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