Guideline on Making Information Technology Usable by All

Date modified: 2019-12-03

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1. About this guideline

  • 1.1

    This guideline supports the Government of Canada’s direction to ensure that departments, agencies and organizations consider accessibility in the acquisition or development of information technology (IT) solutions and equipment to make IT usable by all.

2. Audience

  • 2.1

    This guideline is intended for all Government of Canada departments, agencies and organizations that acquire or develop IT solutions and equipment, including web content.

3. Context

4. Guidance

  • 4.1

    Departments, agencies and organizations are strongly encouraged to leverage the Harmonised European Standard, EN 301 549 (2018), when:

    • 4.1.1

      acquiring or developing internal-facing or public-facing IT solutions and equipment, including web content and all IT tools and equipment used by federal public servants.

    • 4.1.2

      considering accessibility in the lifecycle management process for existing IT solutions and equipment, including web content.

  • 4.2

    In alignment with the Harmonised European Standard, EN 301 549 (2018), departments, agencies and organizations are strongly encouraged to follow the latest version of the Web Content Accessibility Guidelines (WCAG) 2.1 AA (2018).

  • 4.3

    Departments, agencies and organizations are strongly encouraged to:

    • 4.3.1

      ensure that accessibility features are enabled for their IT solutions and equipment.

    • 4.3.2

      leverage enterprise tools and capacity to ensure that internal‑facing IT solutions and equipment are accessible for public servants.

    • 4.3.3

      work with Shared Services Canada (SSC) and its Accessibility, Accommodation and Adaptive Computer Technology (AAACT) Program to identify and deploy accessible tools and technology, and to remove remaining accessibility barriers associated with IT.

    • 4.3.4

      leverage their existing in-house accessibility programs when meeting Government of Canada accessibility requirements.

    • 4.3.5

      work in the open and use open‑source software to support others in efforts to develop accessible common IT systems across departments, agencies and organizations.

5. References

6. Enquiries

For more information on this guideline, please contact dppn@tbs-sct.gc.ca.

© Her Majesty the Queen in Right of Canada, represented by the President of the Treasury Board, 2019,
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