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1. Chief Commissioner’s Message
2. Management Representation Statement
3. Program Activity Architecture (PAA)
4.1 Rationale for Department’s Existence
4.5 Program Activities by Strategic Outcome
SECTION II: ANALYSIS OF PROGRAM ACTIVITIES BY STRATEGIC OUTCOME
1. Analysis by Program Activity
SECTION III: SUPPLEMENTARY INFORMATION
1. Departmental Link to Government of Canada Outcome Areas
2. Financial Information Tables
3. Claims Process and Stages of Inquiry
4. Mediation/Facilitation Process
SECTION IV: OTHER ITEMS OF INTEREST
1. Reports of inquiries and mediations concluded by the ISCC