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Table of Contents
SECTION I–OVERVIEW
1.1 Message from the Chairperson1.2 Management Representation Statement
1.3 Program Activity Architecture
1.4 Summary Information
1.5 Context and Background
1.6 Operating Environment
SECTION II–CIRB PERFORMANCE (Analysis of Program Activities by Strategic Outcome)
2.1 Written Decisions2.2 Processing Time
2.3 Decision-making Time
2.4 Judicial Reviews
2.5 Change Management Performance
2.5.1 Monitoring and Fine-tuning the Certification Application Process
2.5.2 Monitoring and Fine-tuning the DFR Complaint Process
2.5.3 Other Identified Change Management Priorities
2.6 Other Results
2.5.2 Monitoring and Fine-tuning the DFR Complaint Process
2.5.3 Other Identified Change Management Priorities
SECTION III–SUPPLEMENTARY INFORMATION
3.1 Organizational Information3.2 Agency Link to Government of Canada Outcomes
3.3 Financial Performance Summary and Summary Tables
SECTION IV–ILLUSTRATIVE BOARD DECISIONS AND JUDICIAL REVIEWS
4.1 Illustrative Board Decisions4.2 Judicial Reviews
