ARCHIVED - RPP 2007-2008
Canadian Human Rights Commission

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SECTION IV – OTHER ITEMS OF INTEREST

Corporate Management

Corporate Management encompasses the following services: finance and administration; human resources; learning and development; planning, audit and evaluation; information management/information technology; access to information and privacy; and secretariat services to the Commission. It also is responsible for the delivery of the International Program. The Commission has prepared and submitted a progress report against all criteria of the Government’s Management Accountability Framework and is awaiting assessment by the Treasury Board Secretariat.

International Program

Historically, the Commission has played a leadership role in a variety of international fora and delivered concrete and comprehensive results that promoted the Canadian Government's foreign and international development priorities. Over the last few years, the Commission focused its efforts on reforming its structure and processes to increase its efficiency and credibility domestically. As a result, the Commission is now in a better position to review its international engagement. Although the scope of potential activities is broad, the Commission will develop a strategic approach, focusing its efforts where its expertise, developed through the delivery of its domestic mandate, is most cost-effective and supports broad Government of Canada international human rights priorities.

Management Accountability Framework

Governance and Strategic Direction

In 2006-2007, the Commission amended its Program Activity Architecture to better reflect its program activities. The Commission has an established planning calendar to deliver the key government-wide planning and reporting activities. On an annual basis, the Commission identifies strategic priorities for the following three-year period and operational priorities for the following fiscal year. Overall progress against plans is monitored in a number of ways, including monthly reports to Commissioners.

Public Service Values

The Commission is committed to achieving high standards of ethical conduct. Performance accords for all executives and senior counsel include objectives on providing leadership in promoting values and ethics in the workplace. The Commission will continue to obtain feedback from employees on workplace issues. For example, the Employee Departure Feedback program provides useful information in assessing the Commission’s work environment and identifying areas for improvement. Coordinators for wrong-doing and harassment are in place.

Learning, Innovation and Change Management

The Commission has a learning strategy in place and all employees are encouraged to have individual learning plans. Evaluations of the previous year’s individual learning plans strengthen future year plans in terms of meeting corporate and individual needs.

Results and Performance

The Commission will review its corporate Results-Based Management Accountability Framework (RMAF) and Performance Management Framework in light of changes in organizational structure. The Commission is also in the process of standardizing its performance reporting to Parliament and developing internal performance “dashboards.” The dashboards will provide early warning in areas that require attention in order to meet performance goals. During 2007-2008, the Commission’s financial system will be redesigned in order to be able to report against both branch and program activity outputs.

People

The Commission successfully met all of the essential requirements for implementing the Public Service Modernization Act (PSMA). The focus throughout the next reporting period will be on developing strategies to address any competency gaps between the current workforce and that needed to meet its longer term goals. Emphasis will be placed on knowledge transfer and succession planning given the significant number of employees who are eligible to retire in the next three years. A workplace wellness policy is being developed and will be in place for the next reporting period.

Risk Management

In 2006-2007, the Commission finalized its risk management policy and framework. Training was provided to management and tools were developed and distributed to assist with integrating risk analysis into planning and decision making. During 2007-2008, the Commission plans to update its Corporate Risk Profile so that key risk areas and mitigation strategies remain current.

Stewardship

The Commission has developed Risk-Based Audit Plans since 2003. In view of the updated 2006 Treasury Board Policy on Internal Audit, the Commission is reassessing its current approach for audit and evaluation and considering its options for future work in these areas. During 2007-2008, a course of action will be taken that fulfils the Commission’s accountabilities and provides assurance to senior management that internal controls are in place and functioning properly.

Accountability

During 2006-2007, all executives and managers completed the on-line knowledge assessments required to validate delegated signing authorities. The Commission is in the process of revising its authorities and delegations with respect to both financial and human resources management. All managers will be trained on the revised delegations aimed at strengthening accountability. Performance agreements and appraisals are completed annually for managers and staff. Executive accountability accords are monitored on a quarterly basis by the Secretary General.

Citizen-Focussed Service

The Commission will develop a stakeholder engagement strategy to guide the development of policies, programs and services. A separate engagement strategy will be developed in relation to the possible repeal of section 67 of the Canadian Human Rights Act, which will allow First Nations people full access to the human rights complaint system. The Commission’s investment in modernizing its electronic business applications—the Complaint Management System and the Employment Equity Audit Tracking System—contributes to enhanced on-line service for Canadians.

 

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