Directive on Management of Information Technology

Information technology (IT) enables the federal government to effect operations and service transformation. IT matters strategically for increasing government productivity and enhancing government services to the public for the benefit of citizens, businesses, taxpayers and employees.
Date modified: 2009-03-06

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Glossary

activity (activité)
Is the work that is done to achieve an output, such as a product or service. It is a component of a program and may include several levels of activity (i.e., activity, subactivity and sub-subactivity) at the level of detail needed to manage a program and its services successfully.
applications (applications)
Are a subclass of computer software that employs the capabilities of a computer directly and thoroughly for a task that the user wishes to perform.
assets (biens)
Are tangible and intangible items of value that have a life span beyond one year, whether they are Crown-owned, leased or accessed through other arrangements.
chief information officer council (cioc) (conseil des dirigeants principaux de l'information (cdpi))
Refers to the forum for the departmental CIO or his or her equivalent to participate in shared decision making by recommending government-wide information technology options to the Chief Information Officer of Canada. This forum also ensures that departments collectively support decisions made by the CIOC. Details on its operations can be found in the CIOC's Terms of Reference.
client (client)
Is the intended recipient of a service. Clients may be external to the federal government (e.g., citizens, businesses, non-Canadians and non-profit organizations) or internal to government (e.g., departments).
cobit (cobit)
Stands for “Control Objectives for Information and related Technology” and represents a set of best practices that provide guidance for the management of IT processes. (Source: IT Governance Institute)
common service (service commun)
Is a service provided by a common service organization.
common service organization (organisme de service commun)
Refers to a department or organization designated as a central supplier of particular services that support the requirements of departments. Common service organizations are listed in Appendix B of the Common Services Policy.
departments (ministères)
Has the same meaning as in section 2 of the Financial Administration Act and includes all departments, agencies, branches and departmental corporations listed in Schedules I, I.1 and II of the Act.
information technology (technologies de l'information)
Involves both technology infrastructure and IT applications. Technology infrastructure includes any equipment or system that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission or reception of data or information. IT applications include all matters concerned with the design, development, installation and implementation of information systems and applications to meet business requirements.
interoperability (interopérabilité)
Refers to the ability of departments to operate in synergy through consistent IT management policies, practices, processes and technologies.
investment (investissement)
Is the use of resources with the expectation of a future return, such as an increase in output, income or assets or the acquisition of knowledge or capacity.
it decision making (prise de décisions en matière de ti)
Refers to the process and actions involved in making decisions on IT management.
it services (services de ti)
Are services that clients and end user recipients understand as IT service provider outputs. Services may be delivered by providers through one or more internal activities.
itil (itil)
Stands for “Information Technology Infrastructure Library” and represents a set of best practices that guide IT service management. (Source: ITIL)
management of information technology (gestion des technologies de l'information)
Is planning, acquiring, building, implementing and operating IT assets, systems or services, measuring their performance and arranging their disposal.
service (service)
Refers to a means, administered by a program, of producing a final valued output that addresses one or more target group needs.
service catalogue (catalogue de services)
Is a database or structured document for users that is published by a service provider and includes a full description of individual IT services or, at a minimum, information on cost, quality and service levels. The service catalogue may also include service request processes and contact points.
service costing (établissement du coût des services)
Refers to cost estimating that assists senior management in making decisions on services. (See the TBS Guide to Costing)
shared service (service partagé)
Is a service that is shared by more than one client.
stakeholder (intervenant)
Is an entity that may be internal or external to the federal government, such as a citizen, business, service provider, service consumer, partner or employee, and has an interest in an IT service, project or organization or their related activities, resources or deliverables.
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