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2007-08
Departmental Performance Report

Library and Archives Canada

Supplementary Information (Tables)

Table 4: Sources of Respendable and Non-Respendable Revenue

Respendable Revenue

($ thousands)	Actual 2005-2006	Actual 2006-2007	2007-2008
($ thousands)	Actual 2005-2006	Actual 2006-2007	Main Estimates	Planned Revenue	Total Authorities	Actual
Making the documentary heritage known and accessible for use
Service Fees	487.0	415.1	550.0	550.0	550.0	441.7
Total Respendable Revenue	487.0	415.1	550.0	550.0	550.0	441.7

Non-respendable Revenue

($ thousands)	Actual 2005-2006	Actual 2006-2007	2007-2008
($ thousands)	Actual 2005-2006	Actual 2006-2007	Main Estimates	Planned Revenue	Total Authorities	Actual
Managing the disposition of the Government of Canada Records of continuing value
Refunds of previous years, expenditures	11.1	8.9	-	-	-	1.2
Adjustments to prior year's payable	15.1	6.9	-	-	-	14.5
Proceeds from the disposal of surplus Crown Assets	23.1	12.8	-	-	14.8	10.5
Miscellaneous revenues	4.6	4.5	-	3.2	-	5.0
Other adjustment	1.7	(0.3)	-	-	-	1.3
Managing the documentary heritage of interest to Canada
Refunds of previous year's expenditures	54.3	30.7	-	-	-	20.5
Adjustments to prior year's Payables	76.7	19.8	-	-	-	78.1
Proceeds from the disposal of surplus Crown Assets	116.4	75.1	-	-	84.7	36.3
Miscellaneous revenues	23.3	25.4	-	17.8	-	28.5
Other adjustment	8.3	(1.4)	-	-	-	7.7
Making the documentary heritage known and accessible for use
Refunds of previous years, expenditures	13.2	24.8	-	-	-	7.4
Adjustments to prior year's payables	24.4	6.1	-	-	-	55.8
Proceeds from the disposal of surplus Crown Assets	37.1	24.9	-	-	58.4	37.9
Miscellaneous revenues	10.1	8.7	-	12.0	-	21.1
Other adjustment	2.7	(0.4)	-	-	-	5.2
Total Non-Respendable Revenue	422.1	246.5	0	33.0	157.9	331.1
Total Revenue	909.1	661.6	550.0	583.0	707.9	772.8

Table 6: 2007-2008 User Fees Reporting - User Fees Act ($ thousands)

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-08					Planning Years
A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Copies of :textual documents and microforms, 105-mm microfiches of maps and architectural drawings documents and archival records created in electronic formats by LAC staff	(O)	The Department of Canadian Heritage Act, sections 8 to 12	Published in Canada Gazette, Part 1, August 6, 2005	386.7	325.5	2,399.3	Regular orders are processed within 30 days of receipt. For rush service see Section C.	The processing standard of 30 days has been met at 95%. The processing standard for the rush service has been met at 100%.	2008-09 2009-10 2010-11	377.0 377.0 377.0	2,459.2 2,520.8 2,583.7
Copies of documents on microform produced by clients themselves	(O)	Same as above	Same as above	56.4	50.3	120.5	Client Self-Service	100%	2008-09 2009-10 2010-11	61.6 61.6 61.6	123.5 126.6 129.8
Service fee for reproduction of documents produced by private sector suppliers	(O)	Same as above	Same as above	67.0	46.4	662.6	Upon receipt of request: For copied material: approx. 6 weeks For uncopied material: approx. 10-12 weeks	The processing standard of 6 weeks for copied material has been met at 100%	2008-09 2009-10 2010-11	66.8 66.8 66.8	679.2 696.1 713.5
Postage and handling	(O)	Same as above	Same as above	30.4	26.6	26.6	Not applicable		2008-09 2009-10 2010-11	34.4 34.4 34.4	27.3 27.9 28.8
Sub-total				540.5	448.8	3,209.0			2008-09 2009-10 2010-11	539.8 539.8 539.8	3,289.2 3,371.4 3,455.8
Fees charged for the processing of access requests filed under the Access to Information Act	(O)	Access to Information Act	2007 (as a result of amendments to the Federal Accountability Act)	9.5	7.2	6,365.5	30 days, or within allowable time extensions	Access to Information Act: 99% of the formal requests were completed on time. Privacy Act: 100% of the formal requests were completed on time	2008-09 2009-10 2010-11	10.2 10.2 10.2	6,524.5 6,687.9 6,854.8
Total (O)				550.0	456.0	9,574.5			2008-09 2009-10 2010-11	550.0 550.0 550.0	9,813.7 10,059.3 10,310.6

B. Date Last Modified: N/A
C. Other Information: The Web site www.collectionscanada.ca/archivianet contains further information regarding our services, prices and performance standards. Rush service
Copies of textual documents and microforms by LAC staff			Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff
Please note that written requests cannot be processed in less than 5 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents. Processing times apply once orders have been received in our services.			Please note that written requests cannot be processed in less than 7 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff. Processing times apply once orders have been received in our services.
Number of copies	Response time		Number of copies	Response time
	In-person request	Written request		In-person request	Written request
100	Maximum of 100 copies per 24 hours	5 working days	50	Maximum of 50 copies per 24 hours	7 working days
500 - 999	5 working days	7 working days	250 - 499	5 to 10 working days
1,000 - 1,999	10 working days		500 - 749	10 to 15 working days
2,000 - 2,999	15 working days		750 - 999	15 to 20 working days
3,000 - 3,999	20 working days		1,000 - 1,249	20 to 25 working days
4,000 - 4,999	25 working days		1,250 - 1,500	25 to 30 working days
5,000 - 6,000	30 working days

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Copies of :textual documents and microforms, 105-mm microfiches of maps and architectural drawings documents and archival records created in electronic formats by LAC staff	Regular orders are processed within 30 days of receipt. For rush service see Table 6-A Section C.	The processing standard of 30 days has been met at 95%. The processing standard for the rush service has been met at 100%.	During 2007-08, Stakeholder Consultations were conducted with clients using the copying services at distance and in-person. 82% of clients were satisfied.
Copies of documents on microform produced by clients themselves.	N/A	Clients serve themselves. They pick-up the microforms from the shelf and make their own copies.Clients serve themselves. They pick-up the microforms from the shelf and make their own copies.
Service fee for reproduction of documents produced by private sector suppliers.	Upon receipt of request: for copied material: approx. 6 weeks; for uncopied material: approx. 10 -12 weeks.	The processing standard of 6 weeks for copied material has been met at 100% The processing standard of 10-12 weeks for uncopied material has been met at 100%	During 2007-08, Stakeholder Consultations were conducted with clients using the copying services at distance and in-person. 82% of clients were satisfied.

Table 14: Internal Audits (current reporting period)

Name of Internal Audit	Audit Type	Status	Completion Date	Electronic Link to Report
Privacy	Compliance	Approval of Management Response	Sept 2009

Evaluations (current reporting period)

Name of Evaluation	Program Activity	Evaluation Type	Status	Completion Date	Electronic Link to Report
National Archival Development Program	Making the documentary heritage known and accessible for use	Formative Evaluation	Completed	September 2008	www.collectionscanada.gc.ca/about-us/014/012014-208-e.html
Electronic Link to Evaluation Plan: www.collectionscanada.gc.ca/about-us/014/012014-207-e.html

For supplementary information on the department's Internal Audits and Evaluations, please visit: www.collectionscanada.gc.ca/about-us/014/index-e.html