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The Health Insurance Commission won a 'platinum' Award for Excellence in Customer Service in 1999 for the development and implementation of service charters to improve Medicare access.[48] The prize was awarded on the strengths identified in HIC's efforts to target and recognize rural and non-metropolitan customers, including improved access for Aboriginal and Torres Strait Islanders to Medicare and the Pharmaceutical Benefits Scheme. The Commission was awarded for the following strengths:
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Our service standards for public customers[49] Important Note: Claims payment standards relate to the time it takes us to issue a payment. For electronic funds transfer (EFT) claims, please allow 3 working days for bank processing. For cheque claims, please allow 2-6 working days for postal delivery. Medicare For claims made manually (via Medicare office, mail, fax, etc)
For claims made electronically (including via a doctor's surgery)
Childhood Immunization
Compensation
Paying claims
Enrolling for Medicare
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