Common menu bar links
Breadcrumb Trail
ARCHIVED - Guidelines for Core KPIs (Key Performance Indicators)
This page has been archived.
Archived Content
Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.
12.0 Using Service Delivery KPI's in Departmental Reporting
The MAF provides the primary framework for departments to prepare required annual performance reports to provide formal feedback to Deputy Ministers. Treasury Board of Canada, Secretariat is developing a Web-based approach to support and streamline departmental performance reporting.
Service delivery key performance Indicators will become an important component of these departmental reports and will significantly contribute to common understanding of overall service channel performance across government.