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ARCHIVED - Guidelines for Core KPIs (Key Performance Indicators)

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12.0 Using Service Delivery KPI's in Departmental Reporting

The MAF provides the primary framework for departments to prepare required annual performance reports to provide formal feedback to Deputy Ministers. Treasury Board of Canada, Secretariat is developing a Web-based approach to support and streamline departmental performance reporting.

Service delivery key performance Indicators will become an important component of these departmental reports and will significantly contribute to common understanding of overall service channel performance across government.