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Presentation on a key element in SI Initiative implementation, objectives, the need for a common measurement tool and what it measures, elements of the service experience, understanding service gaps, service dimensions, and how CMT works.
Presenter(s): Schmidt, Faye [2001-03-08]
If the following presentation is not accessible to you, please contact publicenquiries-demandesderenseignement@tbs-sct.gc.ca to obtain other formats such as regular print, large print, Braille, audio cassette or other appropriate format.
This presentation is being offered to you as an on-line service and is available to you in Microsoft Powerpoint (PPT). To view the file you will need PowerPoint Presentation Viewer.