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2011-12
Report on Plans and Priorities



Veterans Affairs Canada






Supplementary Information (Tables)






Table of Contents




Details of Transfer Payment Programs (TPP)

Strategic Outcome: Well-being of eligible Veterans and other individuals VAC serves

Program Activity: Compensation and Financial Support

Name of Transfer Payment Program: Pensions, and Allowances for Disability and Death

Start date: September 1, 1919

End date: Ongoing

Description: Provide pensions for disability or death and economic support in the form of allowances to: members of the Canadian Forces and Merchant Navy Veterans who served in the First World War, the Second World War or the Korean War; certain civilians who are entitled to benefits because of their wartime service; former and serving members of the Canadian Forces (including those who served in Special Duty Areas); survivors and dependants of military and civilian personnel.

Expected results: Eligible clients of Veterans Compensation and Financial Support are appropriately compensated to contribute to their well-being.

Performance Indicators:

  • Percent of Disability Pension decisions rendered within 16 weeks. The target is 80 percent.
  • Percent of Attendance Allowance decisions rendered within 6 weeks. The target is 80 percent.
  • Percent of Exceptional Incapacity Allowance decisions rendered within 6 weeks. The target is 80 percent.
  • Percent of Clothing Allowance decisions rendered within 6 weeks. The target is 80 percent.

The Performance Indicators and Targets listed above are based on those provided for VAC’s 2011-12 Performance Measurement Framework.

($ millions)
  Forecast Spending
2010-2011
Planned Spending
2011-2012
Planned spending
2012-2013
Planned Spending
2013-2014
Total Grants 1,722.0 1,689.2 1,724.8 1,724.8
Total Transfer Payments 1,722.0 1,689.2 1,724.8 1,724.8
Departmental 3 Year Transfer Payment Programs Plan


Strategic Outcome: Well-being of eligible Veterans and other individuals VAC serves

Program Activity: Compensation and Financial Support

Name of Transfer Payment Program: Disability Awards and Allowances

Start date: April 1, 2006

End date: Ongoing

Description: Provide disability awards for disability or death and economic support in the form of allowances to former and serving members of the Canadian Forces, and in some cases to survivors and dependants, for the non-economic effects of a service-related disability, including pain and suffering, functional loss and the effects of permanent impairment on the lives of members, Veterans and their families.

Expected results: Eligible clients of Veterans Compensation and Financial Support are appropriately compensated to contribute to their well-being.

Performance Indicators:

  • Percent of Disability Award decisions rendered within 16 weeks. The target is 80 percent.
  • Percent of Permanent Impairment Allowance decisions rendered within 4 weeks. The target is 80 percent.
  • Percent of Clothing Allowance decisions rendered within 6 weeks. The target is 80 percent.

The Performance Indicators and Targets listed above are based on those provided for VAC’s 2011-12 Performance Measurement Framework.

($ millions)
  Forecast Spending
2010-2011
Planned Spending
2011-2012
Planned Spending
2012-2013
Planned Spending
2013-2014
Total Grants 405.0 429.2 168.4 168.4
Total Transfer Payments 405.0 429.2 168.4 168.4
Departmental 3 Year Transfer Payment Programs Plan


Strategic Outcome: Well-being of eligible Veterans and other individuals VAC serves

Program Activity: Compensation and Financial Support

Name of Transfer Payment Program: Earnings Loss and Supplemental Retirement Benefit

Start date: April 1, 2006

End date: Ongoing

Description: The Earnings Loss benefit provides temporary income replacement benefits while the Canadian Forces Veteran participates in rehabilitation in preparation for employment in civilian life. Ongoing long-term income replacement benefits are provided to age 65 when the Veteran is unable to engage in any suitable employment due to total and permanent incapacity. At age 65, recipients of long-term income replacement benefits receive a lump-sum retirement benefit to compensate for lost opportunity to contribute to a retirement pension due to a career-ending or service-related disability.

Expected results: Eligible clients of Veterans Compensation and Financial Support are appropriately compensated to contribute to their well-being.

Performance Indicators:

  • Percent of Earnings Loss decisions rendered within 4 weeks. The target is 80 percent.
  • Percent of Supplementary Retirement Benefit decisions rendered within 4 weeks. The target is 80 percent.

The Performance Indicators and Targets listed above are based on those provided for VAC’s 2011-12 Performance Measurement Framework.

F
($ millions)
  Forecast Spending
2010-2011
Planned Spending
2011-2012
Planned Spending
2012-2013
Planned Spending
2013-2014
Total Grants 40.5 44.0 22.2 22.2
Total Grants 40.5 44.0 22.2 22.2
Departmental 3 Year Transfer Payment Programs Plan


Strategic Outcome: Well-being of eligible Veterans and other individuals VAC serves

Program Activity: Compensation and Financial Support

Name of Transfer Payment Program: War Veterans Allowance/Civilian War Allowance

Start date: September 1, 1930

End date: Ongoing

Description: The War Veterans Allowance (WVA) is a form of financial assistance available to eligible Veterans, qualified civilians and their survivors, dependants and orphans. In recognition of war service, qualified persons are provided with regular, monthly income to meet basic needs. WVA is based on income, domestic status and number of dependants. Recipients are paid at a single, married or orphan’s rate. Payments are indexed annually to the CPI. Eligibility for WVA is determined by the wartime service of a Veteran or qualified civilian, age or health, income or residency.

Expected Results: Eligible clients of Veterans Compensation and Financial Support are appropriately compensated to contribute to their well-being.

Performance Indicators:

  • Percent of War Veterans Allowance decisions rendered within 4 weeks. The target is 80 percent.

The Performance Indicators and Targets listed above are based on those provided for VAC’s 2011-12 Performance Measurement Framework.

($ millions)
  Forecast Spending
2010-2011
Planned Spending
2011-2012
Planned Spending
2012-2013
Planned Spending
2013-2014
Total Grants 11.7 11.8 14.3 14.3
Total Transfer Payments 11.7 11.8 14.3 14.3
Departmental 3 Year Transfer Payment Programs Plan


Strategic Outcome: Well-being of eligible Veterans and other individuals VAC serves

Program Activity: Veterans Health Care and Re-establishment

Name of Transfer Payment Program: Veterans Independence Program

Start date: 1981

End date: Ongoing

Description: The Department’s Veterans Independence Program is a national home care program that assists eligible clients to remain independent in their own homes or communities by offering a variety of programs and services, such as housekeeping, grounds maintenance, and personal care.

Expected Results: VAC contributes to the well-being of clients through the provision of health benefits and rehabilitation services.

Performance Indicators:

  • Percentage of VIP recipients who report reliance on VIP to allow them to remain in their homes and communities. The target is 80 percent.
  • Percent of Veterans and other individuals who report that the VIP meets their needs. The target is 80 percent.

The Performance Indicators and Targets listed above are based on those provided for VAC’s 2011-12 Performance Measurement Framework.

($ millions)
  Forecast Spending
2010-2011
Planned Spending
2011-2012
Planned Spending
2012-2013
Planned Spending
2013-2014
Total Contributions 363.3 354.6 380.3 380.0
Total Transfer Payments 363.3 354.6 380.3 380.0
Departmental 3 Year Transfer Payment Programs Plan


Strategic Outcome: Canadians remember and demonstrate their recognition of all those who served in Canada’s efforts during war, military conflict and peace

Program Activity: National and International Memorials

Name of Transfer Payment Program: Last Post Fund

Start date: N/A

End date: Ongoing

Description: The Last Post Fund (LPF) is a non-profit corporation which administers funeral, burial, and grave marking services for Veterans Affairs Canada. Canada Remembers provides eligible Veterans and civilians with a dignified funeral and burial through the Last Post Fund.

Expected results: A Canadian public that is informed of military history and engaged in honouring the contributions of Veterans and those who gave their lives in the cause of peace and freedom.

Performance Indicators:

  • Percent of survey respondents who report the programs and services offered by the Last Post Fund met their needs. The target is 75 percent.

The Performance Indicator and Target listed above are based on those provided for VAC’s 2011-12 Performance Measurement Framework.

($ millions)
  Forecast Spending
2010-2011
Planned Spending
2011-2012
Planned Spending
2012-2013
Planned Spending
2013-2014
Total Grants 9.9 11.0 15.0 15.0
Total Transfer Payments 9.9 11.0 15.0 15.0
Departmental 3 Year Transfer Payment Programs Plan


Strategic Outcome: Canadians remember and demonstrate their recognition of all those who served in Canada’s efforts during war, miliary conflict and peace

Program Activity: National and International Memorials

Name of Transfer Payment Program: Commonwealth War Graves Commission

Start date: N/A

End date: Ongoing

Description: The Commonwealth War Graves Commission was established by Royal Charter in 1917. Its duties are to mark and maintain the graves of the members of the forces of the Commonwealth who were killed in the two World Wars, to build memorials to those who have no known grave and to keep records and registers of Canadian war dead. Canada Remembers maintains Canadian war graves and cemeteries through a partnership with the Commonwealth War Graves Commission.

Expected results: A Canadian public that is informed of military history and engaged in honouring the contributions of Veterans and those who gave their lives in the cause of peace and freedom.

Performance Indicators:

Percent of Commonwealth War Graves Commission customers satisfied with the Commission’s services. The target is 85 percent.

The Performance Indicator and Target listed above are based on those provided for VAC’s 2011-12 Performance Measurement Framework.

($ millions)
  Forecast Spending
2010-2011
Planned Spending
2011-2012
Planned Spending
2012-2013
Planned Spending
2013-2014
Total Grants 8.7 10.2 8.6 8.6
Total Transfer Payments 8.7 10.2 8.6 8.6
Departmental 3 Year Transfer Payment Programs Plan


Greening Government Operations (GGO)

Surplus Electronic and Electrical Equipment Target


8.6 By March 31, 2014, each department will reuse or recycle all surplus electronic and electrical equipment (EEE) in an environmentally sound and secure manner.
Performance Measure RPP DPR
Existence of implementation plan for the disposal of all departmentally-generated EEE. EEE plan is under development.  

Strategies / Comments


Green Meetings Target


8.9 By March 31, 2012, each department will adopt a guide for greening meetings.
Performance Measure RPP DPR
Presence of a green meeting guide. Green Meeting Guide is under development.  

Strategies / Comments


Green Procurement Targets


8.10 As of April 1, 2011, each department will establish at least 3 SMART green procurement targets to reduce environmental impacts.
Performance Measure RPP DPR
Number of vehicles purchased that meet the target relative to total number of all vehicle purchases in the given year (executive vehicles are excluded). By March 31, 2012, 90% of vehicles purchased annually are right-sized for operational needs and are the most fuel efficient vehicle in its class in the Government Motor Vehicle Ordering Guide and/or are an alternative fuel vehicle.  

Strategies / Comments

The criteria set out in Annex F of the Federal Sustainable Development Strategy Guideline for Target 8.10 will be used to identify whether a vehicle is right-sized.

Performance Measure RPP DPR
Volume of office equipment purchased meeting the target relative to total volume of all office equipment purchased. By March 31, 2012, 70% of purchases of printers, faxes, scanners and photocopiers will have environmental features.  

Strategies / Comments

Measurement requires the availability of procurement or assets management data for reporting. Performance may be assessed by sampling methods.


Performance Measure RPP DPR
Dollar value of paper purchases meeting the target relative to total dollar value of all paper purchases in the given year. By March 31, 2014, 65% of copy paper purchases contain a minimum of 30% recycled content and have forest management certification or EcoLogoM or equivalent certification.  

Strategies / Comments

This target requires the availability of procurement data for reporting. Performance may be assessed by sampling methods.


8.11 As of April 1, 2011, each department will establish SMART targets for training, employee performance evaluations, and management processes and controls, as they pertain to procurement decision-making.
Performance Measure RPP DPR
Number of procurement and materiel management staff with formal green procurement training relative to total number of procurement and materiel management staff. As of April 1, 2011, 70% of Materiel Managers and Procurement Personnel (including all PG classified employees, as well as employees and managers identified as a procurement and/or materiel management functional specialist) will receive green procurement training through CSPS course C215 or in-house equivalent.  
Progress against measure. 60% in 2010-11  

Strategies / Comments

 


Employee performance evaluations for managers and functional heads of procurement and materiel management.
Performance Measure RPP DPR
Number of performance evaluations that incorporated environmental considerations, relative to total number of performance evaluations of managers and functional heads of procurement and materiel management. As of April 1, 2012, 85% of environmental considerations will be incorporated into the performance evaluations of all functional heads of procurement and materiel management.  
Progress against measure. 75% in 2010-11  

Strategies / Comments

 


Management processes and controls.
Performance Measure RPP DPR
Number of departmental procurement processes and controls that incorporate environmental considerations relative to total number of departmental procurement processes and controls that should address environmental considerations. As of April 1, 2012, 25% of all identified processes and controls, relating to procurement, will have incorporated environmental considerations.  
Progress against measure. 0% in 2010-11  

Strategies / Comments

 




Internal Audits

Internal Audit commitments April 1, 2011 to March 31, 2013*


Name of Internal Audit Internal Audit Type Status Expected Completion Date
Corporate Risk Review Internal Audit Report Writing April 2011
Ex-Gratia Payments Audit Internal Audit Report Writing April 2011
FHCPS Provider Audit Program Audit Report Writing April 2011
Responsibility Centre Audit II Internal Audit Report Writing April 2011
Information Management Internal Audit In progress June 2011
Long Term Care Community Facilities Program Audit To begin in 2011-2012 October 2011
IT Continuity Internal Audit To begin in 2011-2012 July 2011
Ste Anne's Hospital (Financial Systems) Internal Audit To begin in 2011-2012 July 2011
Canada Remembers- Private Sector Partnerships Program Audit To begin in 2011-2012 July 2011
Earning Loss Program Audit To begin in 2011-2012 Feb 2012
HR Acting Assignments Internal Audit To begin in 2011-2012 February 2012
CSDN System Audit Internal Audit To begin in 2012-2013 May 2012
Medications at Ste. Anne`s Hospital Program Audit To begin in 2012-2013 June 2012
Disability Awards Program Audit To begin in 2012-2013 March 2013
Governance-Planning and Decision-Making Structure Internal Audit To begin in 2012-2013 March 2013
Health Care Treatment Benefits (POC) Program Audit To begin in 2012-2013 March 2013
Conflict of Interest Internal Audit To begin in 2012-2013 March 2013

Electronic Link to Report - Audit and Evaluation Reports are posted on the Veterans Affairs Canada Web site when completed: www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep

* Internal Audits based on approved Veterans Affairs Canada Multi-Year Risk-Based Internal Audit Plan FY`s 2010-2013.

Evaluations

Evaluation commitments April 1, 2011 to March 31, 2014*


Name of Evaluation Program Type Status Expected Completion Date
Evaluation of the Veterans Independence Program Grants and Contributions Fieldwork April 2011
Evaluation of the Office of Veterans Ombudsman Direct Program Spending Oversight Role March 2012
Evaluation of Case Management Direct Program Spending To begin April 2011 December 2011
Evaluation of the Mental Health Strategy Strategic Policy Development To begin July 2011 December 2011
Evaluation of the Management of Performance Measurement at VAC Direct Program Spending To begin April 2011 September 2011
Evaluation of Remembrance Outreach Partnerships Grants and Contributions To begin April 2011 September 2011
Evaluation of Remembrance Outreach Information Products and learning Initiatives Direct Program Spending To begin April 2011 September 2011
Evaluation of Remembrance Outreach Ceremonies and Events Direct Program Spending To begin April 2011 September 2011
Evaluation of the Human Resources Function: Departmental Integrated HR Planning Direct Spending To begin April 2011 September 2011
Evaluation of Bureau of Pensions Advocates Direct Program Spending To begin October 2011 March 2012
Health Care (Treatment) Benefits and Services Evaluation Grants and Contributions To begin April 2012 March 2013
Long Term Care Evaluation Grants and Contributions To begin April 2012 December 2012
Evaluation of Ste. Anne’s Hospital Direct Program Spending To begin April 2012 March 2013
Memorials and Cemetery/Grave Maintenance Evaluation Grants and Contributions To begin July 2012 December 2012
Data Collection & Data Analysis Evaluation Direct Program Spending To begin April 2012 December 2012
War Veterans Allowance & Veterans Financial Assistance Evaluation Grants and Contributions To begin April 2013 September 2013
Evaluation of Veterans Affairs Canada European Operations Direct Program Spending To begin April 2013 March 2014
Disability and Death Allowances and Compensation Evaluation Grants and Contributions To begin July 2013 December 2013
Evaluation of the Funeral and Burial Program Grants and Contributions To begin July 2013 December 2013
Evaluation of VAC Policy Development and Support Direct Program Spending To begin July 2013 March 2014
Evaluation of Rehabilitation Program in comparison with Care in Provinces Grants and Contributions To begin July 2013 March 2014
Evaluation of Disability Pension Program Grants and Contributions To begin July 2013 March 2014

Electronic Link to Report - Audit and Evaluation Reports are posted on the Veterans Affairs Canada Web site when completed: www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep

* Evaluations based on approved Veterans Affairs Canada Multi-Year Risk-Based Evaluation Plan FY's 2010-2015.



Sources Non-Respendable Revenue
($ millions)
Program Activity Forecast
Revenue
2010-2011
Planned
Revenue
2011-2012
Planned
Revenue
2012-2013
Planned
Revenue
2013-2014
Veterans Health Care and Re-establishment
Ste. Anne’s Hospital: In-Patient Charges to the Quebec Provincial Plan (Regulatory Service) 13.1 12.5 11.9 11.2
Ste. Anne’s Hospital: Dietary Meals (Other Goods and
Services)
0.3 0.3 0.3 0.3
Ste. Anne’s Hospital: Domiciliary Care (Regulatory
Care)
3.5 3.4 3.3 3.2
Compensation and Financial Support
Recovery of Pensions from foreign governments 2.0 2.0 2.0 2.0
Refund of previous years’ expenditures 12.0 12.0 12.0 12.0
Other 2.2 2.2 2.2 2.2
Total Non-Respendable Revenue 33.1 32.4 31.7 30.9