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The original version was signed by
The Honourable Josée Verner
President of the Queen’s Privy Council of Canada
I am pleased to present the 2009-2010 Report on Plans and Priorities, which sets out the strategic directions, priorities, expected results and spending estimates for the Office of the Commissioner of Official Languages (OCOL) for the coming fiscal year.
My primary objective is to influence how language rights are protected and respected, and how linguistic duality is promoted in society. As an independent officer of Parliament, I provide parliamentarians with unbiased advice based on objective and factual information to enable them to fulfill their important role of holding the federal government accountable for its stewardship of the equal status of English and French in Canada.
This year marks the 40th anniversary of the Official Languages Act. It will be an opportunity to take stock of the progress made in official languages over the years and outline the challenges that lie ahead.
Last year, in my 2007-2008 Annual Report as well as my Performance Report for the same period, I announced my intention to examine the Commissioner’s ombudsman role. The renewal of my ombudsman role is based on two principles: a more effective resolution of complaints with the goal of achieving sustainable results, and the prevention of problems that lead to complaints. While complaint resolution, report card and audit mechanisms continue to be used, more proactive strategies have also been integrated into our work. In addition, it is critical that I continue to be proactive in offering observations about policy and strategies that may affect Canada’s linguistic duality.
OCOL identified five corporate priorities for the planning period of this Report to focus our activities over the next three years and to work toward our strategic outcome: that Canadians’ rights under the Official Languages Act are protected and respected by federal institutions and other organizations subject to the Act; and that linguistic duality is promoted in Canadian society. The five priorities, which support the implementation of OCOL’s 2009-2012 Strategic Plan, are as follows:
I am confident that the efforts of my dedicated staff, working in cooperation with federal institutions and other entities with responsibility for the implementation of the spirit and intent of the Official Languages Act, will continue to advance the cause of official languages in the next year and beyond.
The original version was signed by
Graham Fraser
OCOL’s mandate is to promote the Official Languages Act, oversee its full implementation, protect the language rights of Canadians and promote linguistic duality and bilingualism in Canada.
The mandate of the Commissioner of Official Languages is set out in section 56 of the Official Languages Act:
It is the duty of the Commissioner to take all actions and measures within the authority of the Commissioner with a view to ensuring recognition of the status of each of the official languages and compliance with the spirit and intent of this Act in the administration of the affairs of federal institutions, including any of their activities relating to the advancement of English and French in Canadian society.
The Commissioner therefore has a mandate to take all measures within his power to ensure that the three main objectives of the Official Languages Act are met, which are:
The Commissioner of Official Languages is appointed by commission under the Great Seal, after approval by resolution of the House of Commons and the Senate, for a seven-year term. The Commissioner of Official Languages reports directly to Parliament.
In this context, OCOL has a distinct mandate under the Official Languages Act. Each federal institution is responsible for implementing the Act within its area of jurisdiction. As well, the following federal entities have special responsibilities with respect to official languages (for a description of their specific roles refer to OCOL’s Web site at www.ocol-clo.gc.ca/html/mission_e.php):
To pursue its mandate effectively, OCOL works to achieve its single strategic outcome through continued progress on its three program activities (two operational and one management) as follows:
Strategic Outcome |
Canadians’ rights under the Official Languages Act are protected and respected by federal institutions and other organizations subject to the Act; |
|
---|---|---|
Program Activity |
1. Protection through Compliance Assurance |
2. Promotion through Policy and Communications |
3. Internal Services1 |
||
Sub-Activity |
3.1 Governance and Management Support |
1. The third sub-activity for small agencies’ internal services, namely “Asset Management Services,” was not materially relevant to OCOL and therefore is not included in the PAA.
OCOL revised the wording of its strategic outcome and program activities with approval from Treasury Board in April 2008. The structure of the Program Activity Architecture (PAA) remained unchanged with a single strategic outcome and resulting program activities. The revised PAA involved no redistribution of financial resources. Descriptions for the program activities were modified slightly, as reflected in Section 2 of this Report. A separate program activity for Internal Services is now added to the OCOL PAA as per the revised profile for all federal entities since July 2008. In addition, the six sub-activities in OCOL’s former PAA were eliminated to simplify the structure.
Former PAA included in 2008-2009 RPP |
Revised PAA included in 2009-2010 RPP |
---|---|
Strategic Outcome: Compliance with and respect for the Official Languages Act by federal institutions and other organizations subject to the Act. |
Strategic Outcome: Canadians’ rights under the Official Languages Act are protected and respected by federal institutions and other organizations subject to the Act; and linguistic duality is promoted in Canadian society. |
Program Activity 1: Compliance Assurance |
Program Activity 1: Protection through Compliance Assurance |
Program Activity 2: Policy and Communications |
Program Activity 2: Promotion through Policy and Communications |
|
Program Activity 3: Internal Services |
The Commissioner of Official Languages is an officer of Parliament who reports directly to Parliament and is thereby independent from government. The strategic outcome and the expected results from his office are detailed in Section 2 of this Report on Plans and Priorities.
The following two tables present a summary of the total planned financial and human resources for OCOL over the next three fiscal years.
Financial Resources ($000)
2009-2010 |
2010-2011 |
2011-2012 |
---|---|---|
19,935 |
19,935 |
19,935 |
Human Resources (full-time equivalents*)
2009-2010 |
2010-2011 |
2011-2012 |
---|---|---|
177.5 |
177.5 |
177.5 |
* Full-time equivalent: FTE
OCOL has a single strategic outcome (SO 1): Canadians’ rights under the Official Languages Act are protected and respected by federal institutions and other organizations subject to the Act; and linguistic duality is promoted in Canadian society. The table below describes how each corporate priority contributes to the strategic outcome and what OCOL plans to do to achieve or make progress toward each priority (more details on the initiatives identified in the table are provided in Section II under Planning Highlights).
Operational Priorities | Type2 | Links to Strategic Outcome(s) | Description |
---|---|---|---|
1. Implement proactive approaches and strategies to address systemic compliance issues, in order to encourage a change of culture within federal institutions |
Previously committed to | SO 1 |
Systemic compliance issues are a key concern for OCOL and an impediment to respect for the language rights of Canadians. In making systemic compliance issues a priority for 2009-2010, OCOL aims to encourage sustainable solutions to problems that are repeatedly brought to its attention and, in doing so, to further protect the language rights of Canadians. OCOL will:
|
2. Promote the knowledge of and respect for Canada’s two official languages as an important element of leadership within federal institutions |
Previously committed to | SO 1 |
Strong leadership within federal institutions is a key element in ensuring they respect the language rights of Canadians and comply with the Act. In 2009-2010, OCOL will:
|
3. Act as a bridge builder between official language minority communities and federal institutions so that policies, programs and activities support community development |
Previously committed to | SO 1 |
Community development, which is multi-dimensional and expresses itself in numerous areas of human activity, is sustained through policies, programs and activities, and thereby strengthens linguistic duality in Canada. OCOL will:
|
4. Encourage federal institutions to integrate linguistic duality into the development and implementation of their policies, programs and activities within a diverse Canadian society |
Previously committed to | SO 1 |
As Canada’s demographic landscape changes, it is paramount that the government consider the implications of those changes in its actions. To achieve this priority, OCOL will:
|
Management Priorities | Type2 | Links to Strategic Outcome(s) | Description |
---|---|---|---|
5. Foster the growth and renewal of OCOL’s personnel and strengthen the application of sound management principles and practices |
Previously committed to | SO 1 |
As a small organization working in a complex and ever changing environment, OCOL must maintain its capacity to support the delivery of its protection and promotion activities. OCOL commits to ensuring the application of sound management practices. To achieve this priority, OCOL will:
|
2. Type is defined as follows: previously committed to—committed to in the first or second fiscal year prior to this RPP; ongoing—committed to at least three fiscal years prior to this RPP; and new—newly committed to in this RPP.
Risk Analysis
OCOL’s strategic context and operating environment are characterized by external and internal risks that influence the choice of its corporate priorities and affect its plans and performance. This section briefly presents this particular environment, more specifically the four primary risks faced by OCOL..
First, OCOL has observed ongoing systemic obstacles to full compliance with the Act. This, coupled with the fact that Canada presently faces challenges on the economic, political and social fronts, may give rise to a perception that the Official Languages Act is less important or less relevant in these particular times. To mitigate this risk, OCOL is renewing its ombudsman role to better influence change and implement proactive strategies to address systemic compliance issues. As well, OCOL continues to promote the knowledge of, and respect for, Canada’s two official languages as an important element of leadership within federal institutions. Strong leadership generally results in better compliance. Furthermore, the Commissioner increasingly acts as a bridge builder between official language minority communities and federal institutions, while also working with other levels of government, to ensure proper consideration of official languages in the design of policies and programs. In 2009-2010, with the 40th anniversary of the Official Languages Act, OCOL will demonstrate, through a number of initiatives, how far the country has come in four decades and what challenges remain.
Second, to deliver on its mandate, OCOL must maintain its independence from government to provide unbiased advice and information to Parliament and organizations subject to the Act. Yet, the Commissioner of Official Languages is an officer of Parliament who applies central agency administrative policies in part or in whole; as such, his independent status may be challenged if not well understood. To manage this risk, OCOL will continue to examine the most appropriate governance structures, administrative rules and reporting requirements that reflect and protect its status. OCOL will also continue to work with other officers of Parliament to clarify and strengthen the role of the Parliamentary Panel as an independent mechanism for funding and oversight of officers of Parliament.
Third, as an organization, OCOL faces the same risk as other federal entities of insufficient capacity as well as the challenge of recruiting staff with specialized skills while numerous retirements are occurring at all organizational levels. The introduction in 2007-2008 of the Federal Accountability Act resulted in the requirement for OCOL to hire new staff to respond to public demands for access to information and to implement an internal audit function. There is presently a shortage of qualified workers in government in specialties like investigation and auditing, access to information, and internal auditing. In 2008-2009, OCOL began implementing its Strategic Human Resources Management Plan, which will continue in 2009-2010 and beyond. The plan involves developing a marketing strategy to promote OCOL as an employer of choice, identifying specific staffing and recruitment strategies to address current capacity needs and analyzing competencies and expertise required to respond to the changing environment.
Fourth, the existing functions within OCOL as well as the new processes described previously continually require more advanced technological systems and tools to manage information holdings effectively and in a secure environment. This involves specialized skills and an increased capacity to meet growing demands from OCOL managers. OCOL will continue to develop its Information Management/Information Technology (IM/IT) Strategic Plan for 2009-2014, which is contingent on new funding, to address, among other issues, integrated management information systems and the reinforcement of system capacities.
Expenditure Profile
In 2009-2010, OCOL plans to spend $19,935,000 to make progress on its five corporate priorities, meet the expected results of its program activities and contribute to its strategic outcome.
Spending Trend From 2005-2006 to 2011-2012
The figure below illustrates OCOL’s spending trend over seven years, representing the past three years, the current year of 2008-2009, and the next three years.
For 2005-2006 to 2007-2008, the actual spending corresponds to the total expenditures as published in the Public Accounts. The apparent increase in spending between 2005-2006 and 2006-2007 corresponds to collective agreement settlements and the standard annual carry forwards. From 2006-2007 to 2007-2008, OCOL’s actual spending increased by $0.5 million due to additional funding received for the creation of the Internal Audit Function and the Access to Information Function in order to meet new requirements under the Federal Accountability Act. Both these new functions further improve OCOL’s ability to demonstrate transparency in its management practices. Hence, OCOL has consistently used all of its parliamentary appropriations within applicable regulations.
For the 2008-2009 period, the forecast spending includes all parliamentary appropriations: the Main Estimates plus the Supplementary Estimates as well as the standard collective agreement settlements and annual carry forward (Treasury Board Votes, 15, 25, 30).
Finally, the 2009-2010 to 2011-2012 periods reflect the planned spending from the Main Estimates. It should be noted that one of the initiatives planned for 2009-2010 is to review OCOL’s financial systems and tools. The results of this initiative will be reflected in OCOL’s next reports to Parliament.
2009-2010 Allocation of Funding by Program Activity
The figure opposite displays the allocation of OCOL’s funding by program activity for 2009-2010.
The table below illustrates the way in which Parliament approved OCOL resources, and shows the changes in resources derived from the supplementary estimates and other authorities, as well as how funds were spent.
Voted and Statutory Items Displayed in the Main Estimates ($000)
Vote # or |
Truncated Vote or Statutory Wording |
2009–2010 |
2008–2009 |
---|---|---|---|
20 |
Program expenditures |
17,849 |
17,764 |
(S) |
Contributions to employee benefit plans |
2,087 |
2,142 |
Total |
19,935 |
19,906 |
The above amounts are those supplied by Treasury Board Secretariat. The net increase of $29,000 in the 2009-2010 Main Estimates compared to 2008-2009 results from collective agreement settlements in 2008-2009 combined with a decrease of 0.5% in the Employee Benefit Plan rate.
OCOL’s work focuses on the achievement of its single strategic outcome. OCOL plays a lead role in encouraging federal institutions and other organizations subject to the Act to protect and respect Canadians’ language rights through their policies and programs. As well, OCOL influences other stakeholders in the promotion of linguistic duality in our society. OCOL developed its first performance measurement framework in 2008-2009. While OCOL has a unique role in ensuring compliance with the Official Languages Act, it is nonetheless one of several federal actors with responsibilities for achieving the objectives, spirit and intent of the Act. The performance indicators are intended to measure OCOL’s specific progress toward the strategic outcome through the Commissioner’s influence as an independent officer of Parliament. With reliable information on the impact of its interventions, OCOL can therefore judge which actions to pursue or change to continue to be effective.
Strategic Outcome |
Performance Indicators |
Canadians’ rights under the Official Languages Act are protected and respected by federal institutions and other organizations subject to the Act; and linguistic duality is promoted in Canadian society. |
Extent to which recommendations (made through audits, investigations, annual reports, research and other study reports) are implemented two years after their tabling Frequency and impact of opportunities used by OCOL to promote linguistic duality |
Performance Measurement Strategy |
|
Follow-up and analysis of responses received from federal institutions and organizations to OCOL’s recommendations Tracking and analysis of the impact of selected promotional activities (including speeches, symposia and information sessions), appearances before parliamentary committees and meetings with parliamentarians |
OCOL’s program activities are designed to help achieve its strategic outcome. The following sections describe the program activities and identify, for each, the expected results, performance indicators and performance measurement strategy. The sections also present the financial and human resources that will be dedicated to each program activity over the next three years; they explain how OCOL will achieve the expected results while also supporting corporate priorities; and they articulate the benefits of each program activity for Canadians.
OCOL will be implementing its new performance measurement framework over a period of three years. The framework was developed in 2008-2009. Baseline data against the performance indicators will be collected in 2009-2010 so that realistic performance targets may be set and actual measurement against performance indicators and targets will start in 2010-2011.
Through this program activity, OCOL investigates complaints filed by citizens who believe their language rights have not been respected, evaluates compliance with the Official Languages Act by federal institutions and other organizations subject to the Act through performance measurements and audits, and intervenes proactively to prevent non-compliance with the Act. As well, OCOL may intervene before the courts in cases that deal with non-compliance with the Official Languages Act.
Program Activity 1: Protection Through Compliance Assurance |
|
Expected Results |
Performance Indicators |
---|---|
Canadians receive timely and appropriate responses to their complaints, requests for action and inquiries |
Percentage of OCOL responses to complaints, requests for action and inquiries delivered as per service standards (Analysis of statistics on response time, once service standards are developed) |
Percentage of complaints resolved through a facilitated complaint resolution process (Analysis of statistics on the resolution vehicle used to resolve complaints) |
|
Federal institutions and other organizations subject to the Official Languages Act are fully aware of their linguistic compliance and what they need to do to fulfill their obligations under the Act |
Extent to which investigation, audit and annual report recommendations are implemented two years after their tabling (Follow-up and analysis of responses received from federal institutions and organizations to the recommendations) |
Percentage of interventions that led to improvements in the official languages practices of targeted federal institutions within two years of the intervention (Follow-up and analysis of the official languages practices in targeted federal institutions through quarterly reports to institutions, performance report cards, interventions’ correspondence) |
Planned Resources |
2009-2010 |
2010-2011 |
2011-2012 |
---|---|---|---|
Financial Resources ($000) |
6,617 |
6,617 |
6,617 |
Human Resources (FTEs) |
68.0 |
68.0 |
68.0 |
Over the next three years, and more particularly in 2009-2010, OCOL will pursue the above results and support the four corporate operational priorities (presented in Section 1.2 of this Report) through the following activities:
Lessons learned: Over the last few years, OCOL has observed systemic obstacles to full compliance with the Official Languages Act, and as a result began to look at how it could improve its ombudsman role to more positively effect change and create lasting results for Canadians. OCOL has since taken steps to improve its ombudsman role, putting greater emphasis on resolving complaints more efficiently and increasing work in the area of prevention.
The program activity of Protection Through Compliance Assurance offers Canadians a place to go when they feel their language rights have been infringed, and increases awareness within federal institutions of areas where greater efforts are required to more fully respect the letter and spirit of the Official Languages Act.
Through this program activity, OCOL works with parliamentarians, federal institutions and other organizations subject to the Official Languages Act, official language communities and the Canadian public to promote linguistic duality. OCOL builds links between federal institutions, official language communities and the different levels of government to help them better understand the needs of official language communities, the importance of bilingualism and the value of respecting Canada’s linguistic duality. To fulfill its promotion role, OCOL conducts research, studies and public awareness activities, and intervenes with senior federal officials to instill an organizational culture that fully integrates linguistic duality.
Program Activity 2: Promotion Through Policy and Communications |
|
Expected Results |
Performance Indicators (Performance Measurement Strategy) |
---|---|
Parliament receives useful advice and information about the official languages implications of evolving legislation, regulations and policies |
Impact of the Commissioner’s interventions on the formulation of evolving legislation, regulations and policies through appearances before parliamentary committees and other representations with parliamentarians (Content analysis of parliamentary committee reports, transcripts and Hansards; draft versus final bills to determine whether the Commissioner’s interventions were considered; and feedback from parliamentarians and/or official languages parliamentary committees) |
The public, official language minority communities, the media and those subject to the Act have access to information and tools to understand official language rights and obligations and the importance of linguistic duality in Canada |
Outreach to and feedback from the public, official language minority communities, the media and those subject to the Act about the information and tools provided and/or made available by OCOL (Tracking and analysis of outreach and feedback from selected interactions with various audiences, distribution of publications, OCOL’s booths at events; review of number and range of inquiries and correspondence with the public) |
Canadian public policy is influenced by research and analyses on language rights and linguistic duality issues |
Key public stakeholders’ access to and consideration of OCOL research and analyses in their policy making (Tracking of feedback from key stakeholders and content analysis of a selection of study recommendations and formal letters to government officials to see how they influenced government policies) |
Planned Resources |
2009-2010 |
2010-2011 |
2011-2012 |
---|---|---|---|
Financial Resources ($000) |
7,159 |
7,159 |
7,159 |
Human Resources (FTEs) |
55.0 |
55.0 |
55.0 |
Over the next three years, and more particularly in 2009-2010, OCOL will pursue these results and support the four corporate operational priorities (presented in Section 1.2 of this Report) through the following activities:
Lessons learned: OCOL’s participation in the Canada Pavilion during Quebéc City’s 400th anniversary festivities was a rare opportunity to work side by side with other federal institutions to raise awareness of Canada’s linguistic duality and the presence of official language communities all across the country. It was evident that people are interested in information on official language communities as long as the information is presented in an appealing and accessible manner. Therefore, as such opportunities arise, OCOL will seek to find ways to reach broader audiences in Canadian society.
Canada’s language policies exist within a broader dialogue among legislators, the courts and citizens. OCOL’s work is part of that conversation. Through its efforts, federal institutions and the public gain a better understanding of the core value of linguistic duality and of the situation of official language communities. Those communities, in turn, benefit from this increased understanding and openness from institutions and the population.
Internal Services are groups of related activities and resources administered to support the needs of OCOL’s other program activities and corporate obligations. As a small entity, OCOL’s Internal Services include two sub-activities: governance and management support, and resource management services. Given the legislated requirement to pursue court action under the law, legal services are excluded from Internal Services at OCOL and form part of Program Activity 1 – Protection Through Compliance Assurance. Equally, given its specific mandate, OCOL’s communications services are not included in Internal Services but rather form part of Program Activity 2 – Promotion Through Policy and Communications.
Planned Resources |
2009-2010 |
2010-2011 |
2011-2012 |
---|---|---|---|
Financial Resources ($000) |
6,159 |
6,159 |
6,159 |
Human Resources (FTEs) |
54.5 |
54.5 |
54.5 |
Over the next three years, and more particularly in 2009-2010, OCOL will pursue its strategic outcome through the corporate management priority (presented in Section 1.2 of this Report) by focusing on the development and implementation of management tools to allow for continuous improvement in integrated planning.
More specifically, OCOL will:
Lessons learned: Work on developing different strategic plans for human resources and information and technology management, among others, through a complete horizontal consultation process, allowed OCOL to better position itself for the future in order to improve the management of the organization and the achievement of results.
The Internal Audit Plan is located on OCOL’s Web site at http://www.ocol-clo.gc.ca/html/internalaudit_verifinterne_e.php.
For further information, visit the Office of the Commissioner’s Web site at http://www.ocol-clo.gc.ca, or contact one of the following offices:
Canada Building
344 Slater Street
3rd Floor
Ottawa, Ontario
K1A 0T8
Tel.: 613-996-6368 or 1-877-996-6368
Fax: 613-993-5082
E-mail: message@ocol-clo.gc.ca
Atlantic Region
Tel.: 506-851-7047 or 1-800-561-7109
Fax: 506-851-7046
Quebec Region
Tel.: 514-283-4996 or 1-800-363-0628
Fax: 514-283-6677
Ontario Region
Toronto
Tel.: 416-973-1903 or 1-800-387-0635
Fax: 416-973-1906
Sudbury
Tel.: 705-671-4101 or 1-888-272-3704
Fax : 705-671-3100
Manitoba and Saskatchewan Region
Winnipeg
Tel.: 204-983-2111 or 1-800-665-8731
Fax: 204-983-7801
Regina
Tel.: 306-780-7866 or 1-800-665-8731
Fax : 306-780-7896
Alberta, British Columbia, Northwest Territories, Yukon and Nunavut Region
Edmonton
Tel.: 780-495-3111 or 1-800-661-3642
Fax: 780-495-4094
Vancouver
Tel.: 604-666-5802 or 1-800-661-3642
Fax: 604-666-5803