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Section II: Analysis of Program Activities by Strategic Outcomes

Strategic Outcomes

Strategic Outcome 1: Canada's population is safe and secure from border-related risks.
Description: In providing integrated border services, the CBSA prevents the movement of unlawful people and goods across the border.

Supporting Program Activities	1.1 Risk Assessment 1.2 Enforcement
Performance Indicators	Targets
Percentage of people examinations that result in an enforcement action	To be developed in 2009–10
Percentage of shipment examinations that result in an enforcement action	To be developed in 2009–10

 

Strategic Outcome 2: Legitimate travellers and goods move freely and lawfully across our borders.
Description: In providing integrated border services, the CBSA facilitates the flow of  legitimate people and goods in compliance with border legislation and regulations.

Supporting Program Activities	2.1 Facilitated Border 2.2 Conventional Border 2.3 Trade 2.4 Recourse
Performance Indicators	Targets
Percentage of time border wait time standards for people are met	To be developed in 2009–10
Percentage of time border wait time standards for shipments are met	To be developed in 2009–10

Strategic Outcome 1:
Canada's population is safe and secure from border-related risks

Program Activity 1.1: Risk Assessment

The Risk Assessment program activity "pushes the border out" by seeking to identify high-risk people and goods as early as possible before their arrival at Canada's border. This program activity assesses information from a wide range of sources to support decisions on visa applicants at overseas missions and to screen irregular migrants and cargo at ports of embarkation and, where possible, prevent their departure. The CBSA also uses advance passenger and cargo information from carriers, importers, exporters and other partners to identify high-risk people and goods before they arrive.

Program Activity 1.1: Risk Assessment

Human Resources (full-time equivalents) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending
932	163,916	936	145,677	940	235,402

Expected Result	Performance Indicators	Targets
High-risk people and shipments are not allowed to enter Canada.	Percentage of enforcement actions taken for high-risk people resulting from targeting activity.* Percentage of enforcement actions taken for high-risk goods resulting from targeting activity.*	To be developed in 2009-10.   To be developed in 2009-10.

*The CBSA will need to further develop its information management systems to support the measurement of this indicator.

2009–10 Planning Highlights

Key initiative: Optimize the CBSA's intelligence function

The CBSA relies on intelligence to inform the identification and interception of high-risk people and goods bound for or leaving Canada. The intelligence function collects, analyzes, distributes and shares data on threats to national security, including information on terrorism, weapons proliferation, war crimes, organized crime, smuggling, fraud and irregular migration.

Given the dynamic and complex environment in which the CBSA operates, there is a constant need to improve the Agency's capacity to identify the most important threats and address them in a concerted manner. An optimization initiative will address all aspects of the intelligence function to improve the quality and use of intelligence products. In particular, the Agency will implement a centralized distribution system for intelligence products to be shared with internal and external partners in border management.

The CBSA will also implement a standardized reporting protocol and articulate common objectives for all intelligence analyses. In addition, a training module will be developed for intelligence analysts to increase capacity, ensure national consistency and increase regional participation in the establishment of the Agency's intelligence priorities and in the preparation of intelligence analytical products in support of those priorities.

Key initiative: Enhance targeting

Targeting involves the analysis of data collected on people and goods prior to their arrival at the border for the purpose of identifying those that may pose a threat or that may contravene border-related legislation or regulations. Risk assessments allow the CBSA to more thoroughly examine people and goods of high or unknown risk while facilitating the entry of those people and goods deemed to be low risk.

To adapt to emerging trends, the Agency will review the effectiveness of its targeting procedures. This will include establishing a single functional authority for all targeting activities to help ensure national consistency and improve the quality of the CBSA's risk-scoring, pattern-detection and trend-analysis tools. In 2009–10, the Agency will introduce a project that focuses on marine transportation to identify containers that are not listed on the manifests of inbound vessels.

Starting in fall 2009, all CBSA targeting officers will participate in a mandatory national training program to promote consistency and quality of targeting. This training also addresses a recommendation made by the Auditor General in the 2007 October Report of the Auditor General of Canada, Chapter 5, “Keeping the Border Open and Secure.”

Key initiative: Improve information sharing with partners

In 2009–10, the CBSA will seek to increase its capacity to obtain and share information with key domestic and international partners. This will be achieved by entering into new information-sharing agreements with traditional and non-traditional border management partners. Traditional border management partners include the RCMP, U.S. Customs and Border Protection and U.S. Immigration and Customs Enforcement. Non-traditional border management partners include the Canadian Coast Guard, the United States Coast Guard and the United States Bureau of Alcohol, Tobacco, Firearms and Explosives.

In 2009–10, consultations will be held with traditional border management partners such as the RCMP and the Canadian Security Intelligence Service to determine the legislative and regulatory changes necessary to improve information sharing. The Agency will also comply with a memorandum of understanding signed with the United Kingdom, the United States and Australia on sharing information about individuals suspected of war crimes or crimes against humanity.

In 2009, the CBSA is scheduled to conclude negotiations on customs mutual assistance agreements regarding customs-related information sharing with Israel, Russia, Chile and Brazil. The Agency will also enter into negotiations with key international partners to strengthen the security of the international trade supply chain and update several immigration-related information-sharing agreements. In addition, various initiatives are under way with countries in the Middle East to provide a basis for information sharing, such as the finalization of a free trade agreement with the Hashemite Kingdom of Jordan.

A three- to five-year action plan is being developed to enhance Afghanistan's customs capacity. This will bolster the Government of Canada's vision for Afghanistan: a country supported by a more capable national government that can better manage its border and sustain reconstruction gains and stability over the long term.

Key initiative: Improve the CBSA's program delivery (risk assessment programs)

Intelligence and targeting programs are delivered nationally and internationally, which poses a management challenge. In 2009–10, the CBSA plans to review its intelligence and targeting programs to put in place performance standards and to ensure that these standards are applied consistently in order to improve the effectiveness of the programs.

Other activities being undertaken by the CBSA to identify high-risk people and goods before their arrival at Canada's border include the following:

• Passenger Name Record Push project: This project will improve the CBSA's pre-arrival risk assessments by facilitating access to commercial air passenger information. As part of an agreement with the European Union, Europe-based commercial air carriers will “push” information to the CBSA as opposed to the CBSA retrieving this information by accessing carrier reservation systems. The information system is currently under development and implementation is planned for 2010–11.
• eManifest: This ongoing major Crown project is a key priority under the Security and Prosperity Partnership of North America that includes Canada, the United States and Mexico. When fully implemented, eManifest will enable carriers, freight forwarders and importers to transmit real-time and concurrent advance commercial and crew information to the CBSA. In 2009–10, the CBSA will develop the system required to receive advance commercial information electronically from highway carriers.
• Container Security Initiative: This initiative focuses on the targeting and verification of containerized shipments while allowing cargo containers to move quickly and more efficiently through the supply chain at seaports worldwide. This initiative will be expanded in 2009–10 with the signing of two more international partnership agreements to increase the deployment of CBSA officers abroad. These officers work with local authorities to conduct risk assessments of vessels bound for Canada.

Benefits for Canadians

By enhancing its risk-assessment activities and using innovative technology, the CBSA will help ensure that Canada's population is safe and secure from border-related risks. The Agency will be better able to identify high-risk people and goods in an ever-changing world and make risk-based decisions using a wide range of information.

Strategic Outcome 1:
Canada's population is safe and secure from border-related risks

Program Activity 1.2: Enforcement

The Enforcement program activity helps to ensure the safety and security of Canada's population by taking appropriate enforcement action against people and goods that are not compliant with border-related legislation and regulations. In addition, the CBSA investigates criminal offences under Canada's border legislation.

Program Activity 1.2: Enforcement

Human Resources (full-time equivalents) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending
2,418	328,998	2,408	321,298	2,560	367,145

Expected Result	Performance Indicator	Target
Non-compliant people and shipments are not allowed to enter or stay in Canada.	Percentage of people and shipment examinations that result in refusal of entry, investigation or removal of people or seizure of goods.	To be developed in 2009–10.

2009–10 Planning Highlights

Key initiative: Refocus the CBSA's detention and removal activities

The CBSA is responsible for the detention and removal of people, including criminals, who are inadmissible to Canada under the Immigration and Refugee Protection Act. In 2009–10, the CBSA will undertake a major policy review of its detention and removal programs, which will enable the Agency to better focus its resources on the removal of high–risk people, especially those found to be inadmissible for reasons of security or criminality. The Agency will also launch a pilot project to track the costs of individual removals. This addresses a recommendation made by the Auditor General in the 2008 May Report of the Auditor General of Canada, Chapter 7, “Detention and Removal of Individuals” to review the policies and procedures of the detention and removal programs to improve national consistency and better use existing system capabilities to support and improve the programs in the areas of costs and risk management.

In addition, the CBSA intends to formalize existing procedural agreements with respect to the facilities used by the Agency to detain people who are subject to an admissibility hearing by the Immigration and Refugee Board of Canada. The CBSA will negotiate written agreements with eight provinces by December 2011 (two in 2009–10) to ensure that people subject to lawful detention under the Immigration and Refugee Protection Act are held in appropriate provincial detention facilities when they are not held in one of the three CBSA immigration holding centres in Vancouver, Toronto and Montréal.

Other activities being undertaken by the CBSA to enforce border-related legislation and regulations include the following:

• Doubling-Up Initiative: This initiative aims to ensure that CBSA officers across Canada do not work alone, even in remote areas. In 2009–10, the Agency will hire 100 additional officers.
• Arming Initiative: This initiative aims to train and equip 4,800 CBSA officers with duty firearms over 10 years. To date, the CBSA has armed and deployed 776 officers to various locations across Canada (28 land border ports of entry, 27 inland offices and one marine port). The Agency continues its efforts to ensure that the Arming Initiative is implemented properly, professionally and without unnecessary delay. In 2009–10, the CBSA will train 500 officers and hold consultations with key stakeholders.

Benefits for Canadians

By focusing on improving the management of removals, the CBSA will help ensure that Canada's population is safe and secure from border-related risks. Detailed removal information will help the Agency to better focus its resources on high-priority cases. Formal written agreements on detention facilities between the CBSA and the provinces will ensure that people who pose a danger to the public, whose identity is in question or who may not appear for immigration proceedings are detained in the appropriate facilities. In addition, non-compliant shipments will not be allowed to enter or stay in Canada.

Strategic Outcome 2:
Legitimate travellers and goods move freely and lawfully across our borders

Program Activity 2.1: Facilitated Border

The Facilitated Border program activity expedites border transits of pre-approved, low-risk people and goods. Providing an alternative means of crossing the border to low-risk people and goods contributes to effective border management and to a strong Canadian economy through the business and tourism sectors.

Program Activity 2.1: Facilitated Border

Human Resources (full-time equivalents) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending
429	41,053	356	34,616	356	51,100

Expected Results	Performance Indicators	Targets
People known to be in compliance with applicable legislation enter Canada with minimal delay or no further processing.	Percentage of time the processing standard is met for a facilitated border program.	To be developed in 2009–10.
Shipments known to be in compliance with applicable legislation enter Canada with minimal delay or no further processing.	Percentage of time the processing standard is met for a facilitated border program.	To be developed in 2009–10.

2009–10 Planning Highlights

Key initiative: Develop a strategy for registered traveller programs

The CBSA has established a series of pre-approval programs for low-risk travellers, which include CANPASS and NEXUS. These people are given facilitated access to Canada and, in the case of NEXUS, are given facilitated access to the United States. Pre-approval programs permit the CBSA to focus less attention on these low-risk people at ports of entry and direct more resources to people of high or unknown risk.

By March 2010, the CBSA will develop a registered traveller strategy that will include the following:

• a review of key policy and program issues regarding NEXUS and the commercial driver registrations under the Free and Secure Trade (FAST) program;
• the development of a plan for international partnerships;
• the development of a framework to support Canada's participation in the Asia-Pacific Economic Cooperation Business Travel Card initiative; and
• a review of existing Canadian registered traveller programs to identify areas that could be enhanced to improve the effectiveness of these programs.

Benefits for Canadians

The Facilitated Border program activity permits the expedited movement of low-risk people and goods across Canada's border. Improved processes and procedures will help ensure that there are predictable wait times at border crossings and minimal delays. At the same time, the Agency can focus its resources on people and goods of high or unknown risk.

Strategic Outcome 2:
Legitimate travellers and goods move freely and lawfully across our borders

Program Activity 2.2: Conventional Border

The Conventional Border program activity allows for the admissibility of legitimate people and goods into and out of Canada. This contributes to a strong Canadian economy through the business and tourism sectors.

 

Program Activity 2.2: Conventional Border

Human Resources (full-time equivalents) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending
6,304	538,674	6,359	543,537	6,317	544,936

Expected Results	Performance Indicators	Targets
Legitimate people are allowed to enter Canada within established time standards.	Percentage of time that processing standards for people are met.	To be developed in 2009–10.
	Percentage of people satisfied with the quality of service delivered by the CBSA at ports of entry.*	To be developed in 2009–10.
Legitimate shipments are cleared to enter Canada within established time standards.	Percentage of time that processing standards for shipments are met.	To be developed in 2009–10.
	Percentage of commercial clients satisfied with the quality of service delivered by the CBSA at ports of entry.*	To be developed in 2009–10.

*Client surveys will need to be developed for this indicator.

2009–10 Planning Highlights

Key initiative: Develop a single window for the electronic collection of trade data

Many government departments collect trade data from importers, exporters and brokers before goods are released at the border. The CBSA is leading the development of the Single Window Initiative that will provide a single electronic interface for the submission of all trade data required by the Government of Canada in advance of goods arriving in Canada.

Encompassing the information requirements of the CBSA and other federal departments, this initiative will facilitate faster clearance and release times and support the consistent application and explanation of regulatory requirements. In 2009–10, the Agency will initiate the first step of the Single Window Initiative by electronically transferring existing CBSA trade data to participating federal departments and agencies. In addition, the Agency will continue to engage and consult with other government departments, trade community clients and key stakeholders.

Key initiative: Improve employee awareness of integrity and professional standards

To maintain the trust that Canadians place in the CBSA, the Agency must continue to conduct its business with courtesy, integrity, respect and professionalism. In support of this commitment and to foster an increased awareness of the CBSA's values and ethics, an integrity and professional standards strategy has been implemented. The strategy, which supports the Values and Ethics Code for the Public Service and the CBSA Code of Conduct, will help ensure that CBSA employees uphold the highest standards of integrity and professionalism in their conduct and activities, both on and off duty. It will also ensure that the Agency's systems and programs support the CBSA's values. In 2009–10, the CBSA will expand security and ethics awareness training and implement new recruitment and personnel screening standards.

Key initiative: Improve the CBSA's program delivery (conventional border activities)

The CBSA provides services at hundreds of locations across Canada and for all transportation modes. In 2009–10, the CBSA will complete work on border wait times and put in place performance standards, and ensure that these standards are applied consistently. The Agency will also undertake similar work on plans for the management of special events to ensure that innovations that are found to be successful are communicated and adopted in future plans.

Other activities being undertaken by the CBSA to allow legitimate people and goods to move freely into and out of Canada include the following:

• People Vision: The People Vision will provide a long-term strategic direction for future investments in the effective movement of people across Canada's border. The Vision will take into account emerging risks and opportunities, such as advances in information technology. In 2009–10, the Agency will conduct consultations with other government departments and external stakeholders and finalize the proposed Vision document for internal review and approval.
• Commercial Vision: The Commercial Vision is a long-term strategy that examines how imports and exports are cleared to enter into or depart from Canada. It identifies areas of focus for the next 10 years and establishes frameworks for programs and procedures to expedite the future movement of goods across the border. The Vision considers emerging risks and opportunities, such as advances in information technology, new supply chain models and changing global patterns. Building on discussions and consultations with other government departments and key trade community stakeholders, the CBSA will finalize the Vision model in 2009–10.
• Automated Border Clearance pilot project: This two-year pilot project, previously known as the Electronic Primary Inspection Line, will be launched in 2009 at Vancouver International Airport. During the pilot project, Canadians and permanent residents will be able to use an automated self-serve kiosk as an alternative to a primary inspection by a border services officer.
• 2010 Olympic and Paralympic Winter Games: The CBSA will work in partnership with Citizenship and Immigration Canada and the RCMP to ensure that special arrangements are in place to adequately deal with increased demands at the border during the Games. In 2009–10, the CBSA will play an integral role in the design, development and distribution of the International Olympic Committee identification and accreditation card and will develop training packages for transportation companies.
• Secondary processing highway initiative: In 2009–10, the CBSA will launch a five-year initiative to record all referrals to secondary examination at land border crossings, as well as the reasons for the referrals. This detailed information about referrals will be made available at secondary inspection lines, which will allow border services officers to better focus secondary examinations. In addition, the results of the referrals and examinations will help improve targeting abilities at the border. This initiative also addresses a recommendation made by the Auditor General in the 2007 October Report of the Auditor General of Canada, Chapter 5, “Keeping the Border Open and Secure.”
• Western Hemisphere Travel Initiative: This initiative is a United States law that requires all travellers, including American and Canadian citizens, to present a valid passport or other approved secure document when entering the United States. It will take effect on June 1, 2009, at land and marine ports of entry. The Agency will continue to work with various partners, including Citizenship and Immigration Canada, Passport Canada and Service Canada, as well as provincial and territorial governments, to develop alternative documents that meet the requirements of the Western Hemisphere Travel Initiative, such enhanced driver's licences and the secure Certificate of Indian Status.

Benefits for Canadians

The CBSA ensures that the border remains open and allows for the free movement of legitimate people and goods. Minimizing unnecessary delays and improving border clearance processes will contribute to a strong Canadian economy through the tourism and business sectors. The Canadian economy will also benefit from the Agency's collection of import duties and taxes.

Strategic Outcome 2:
Legitimate travellers and goods move freely and lawfully across our borders

Program Activity 2.3: Trade

The Trade program activity ensures that the Canadian economy and business community gain maximum benefits from the administration of international and regional trade agreements and domestic legislation governing trade in commercial goods. In this context, the CBSA is responsible for the development and administration of rules, policies, programs and activities that govern the trade-related aspects of the movement of goods into Canada.

Program Activity 2.3: Trade

Human Resources (full-time equivalents) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending
426	44,507	414	44,285	414	44,762

Expected Result	Performance Indicator	Target
Canadian business benefits from a level playing field through the imposition of duties and taxes.	Dollar value of duties and taxes collected.	To be developed in 2009–10

2009–10 Planning Highlights

Activities being undertaken by the CBSA to ensure that the Canadian economy and the business community benefit from the international trade in commercial goods include the following:

• Business simplification initiative: The CBSA will continue to improve and simplify the way it communicates with commercial clients and provide the necessary policy guidance these clients require to voluntarily comply with the CBSA's requirements. This initiative will streamline compliance processes and expedite the movement of legitimate goods into and out of Canada. In 2009–10, the Agency will implement identified improvements, including work on a policy tool that will guide program and project development by taking into account the business needs of the Canadian trade community.
• Electronic document management system: The CBSA will continue to implement a system to support the Agency's administration of the Special Import Measures Act — legislation that helps protect Canadian industry from injury caused by the dumping and subsidizing of imported goods. This system will enable the CBSA to safely and effectively store and manage large volumes of protected information and provide enhanced access and search capabilities to CBSA officers. It will also permit importers and other authorized parties to access information and retrieve exhibits more efficiently during proceedings related to the importation of dumped and subsidized goods. In 2009–10, the CBSA will construct and test the system for internal use and, starting in 2010–11, will develop a Web-based portal for external clients.
• Trade agreements: The CBSA advances Canada's trade agenda by supporting Foreign Affairs and International Trade Canada and the Department of Finance in the negotiation of international free trade agreements. In 2009–10, the Agency will continue negotiating trade agreements with Panama and South Korea and will participate in the current round of multilateral trade negotiations of the World Trade Organization. In addition, the CBSA will continue to implement trade agreements with Peru, Colombia, the Hashemite Kingdom of Jordan and the European Free Trade Association.

Benefits for Canadians

Through the consistent and fair administration of trade agreements and legislation, the CBSA will ensure that legitimate, low-risk goods move freely across the border. The Canadian economy and business community will benefit from a consistent and national approach to the delivery of trade programs as predictable reporting requirements for businesses are established. The Canadian economy will also benefit from the CBSA's collection of import duties and taxes.

Strategic Outcome 2:
Legitimate travellers and goods move freely and lawfully across our borders

Program Activity 2.4: Recourse

The Recourse program activity provides the business community and individuals with fair, transparent and timely reviews of trade program decisions and enforcement-related actions. This program activity also ensures that the decisions taken by CBSA officials accurately reflect the Agency's policies, guidelines and legislation and contribute to the security and economic prosperity of Canada.

Program Activity 2.4: Recourse

Human Resources (full-time equivalents) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending
122	9,356	118	9,355	118	9,337

Expected Result	Performance Indicator	Target
A review process is available and accessible for the CBSA's trade administration decisions and enforcement-related actions.	Percentage of requests processed regarding trade administration decisions and enforcement-related actions.	To be developed in 2009–10.

2009–10 Planning Highlights

In 2009–10, the CBSA will continue its ongoing work in the Recourse program activity.

Benefits for Canadians

By providing consistent and transparent recourse decisions, the CBSA will contribute to the security and economic prosperity of Canada and ensure that legitimate goods continue to move freely and lawfully across the border. The Recourse program activity will provide a level playing field for Canadian businesses by administering an accessible redress process that offers fair and timely reviews of trade disputes and enforcement-related actions.

Program Activity: Internal Services

Internal Services is a group of related activities and resources that is administered to support the needs of programs and other corporate obligations of an organization. The main activities are governance and management support (management and oversight, communications, legal services), resource management services (human resources management, financial management, information management, information technology, travel, other administration services) and asset management services (real property, materiel, acquisitions). The CBSA's Internal Services program activity supports the achievement of the Agency's two strategic outcomes.

Program Activity: Internal Services

Human Resources (full-time equivalents) and Planned Spending ($ thousands)
2009-10		2010-11		2011-12
Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending	Full-time Equivalents	Planned Spending
3,179	373,656	3,070	417,427	3,084	421,283

2009–10 Planning Highlights

Key initiative: Develop a business model to support a modern, risk-based approach to border management

The business model will articulate the CBSA's activities in terms of the delivery of services to meet the needs of specific target groups. By systematically identifying these target groups, the Agency can better determine which groups have a definable need that the CBSA can address under its legislative mandate. In 2009–10, these services will be described, which will include a statement of value with respect to outcomes and target group needs. Services will also be mapped to the point of delivery to reflect where the interaction with a person or a good occurs (outside Canada, at the border or inside Canada). In addition, these services will be aligned to the Agency's Program Activity Architecture.

The business model will enable the CBSA to identify redundancies, gaps, duplicate investments and opportunities for collaboration. It will also allow the CBSA to consistently analyze business processes across different types of programs and services independently of administrative structures.

Key initiative: Validate business continuity plans

To ensure organizational stability and continued service delivery during and after emergency situations, in 2008–09 the CBSA completed business continuity plans for the organization. In 2009–10, the plans will be validated through a series of mock exercises.

Key initiative: Implement performance measurement

To better manage its business, the CBSA will implement a performance measurement strategy and use historical data to identify performance targets for 2010–11. Performance measurement will provide consistent and comparable data to support risk-based decision making and resource allocations and assess the Agency's progress towards achieving its strategic outcomes.

Key initiative: Develop a national cross-training implementation plan for border services officers

In 2009–10, the CBSA will refocus its national training plan to highlight immigration and food, plant and animal inspections. This will ensure that CBSA officers can provide integrated border services at all ports of entry. The cross-training of CBSA officers also addresses a recommendation made by the Auditor General in the 2007 October Report of the Auditor General of Canada, Chapter 5, “Keeping the Border Open and Secure.”

Other activities being undertaken by the CBSA to improve its management tools, corporate procedures and organization include the following:

• Infrastructure projects: Budget 2009 identified $80 million for the CBSA for accelerated infrastructure projects, of which $70 million has been allocated to the expansion and modernization of four border facilities. Expected to be completed by 2011–12, these infrastructure improvements will support the Agency by improving the commercial examination capacity at the port of entry in Prescott, Ontario, as well as at the Kingsgate, Pacific Highway and Huntingdon ports of entry (all in British Columbia). The remaining $10 million has been allocated to the construction of additional housing in the remote ports of Beaver Creek and Little Gold in the Yukon Territory and in Pleasant Camp, British Columbia. To be completed by 2011–12, the residential housing will help the CBSA to continue delivering the Doubling-up Initiative.
• Branding strategy: The CBSA will develop a branding strategy to better align the Agency with its vision and values and leverage its corporate identity. As part of this multi-year, multi-phase project, in 2009–10 the CBSA will hold consultations with employees and external stakeholders.
• Public service renewal: Public service renewal is a government-wide effort to ensure that the federal public service contributes to Canada's successes through the continued delivery of excellent services and policy advice. The CBSA is committed to meeting the renewal objectives and will continue to focus on integrated planning, creating a representative workforce, facilitating employee development and ensuring effective recruitment. The Agency has identified recruitment as a key human resources priority and, in 2009–10, it will undertake an ambitious external recruitment effort focused on addressing capacity, work force gaps and official languages and employment equity issues.
• Human resources service standards: In 2009–10, the CBSA will develop service standards for various human resources activities, including classification, staffing and compensation.
• Port of Entry Recruitment Training program: The CBSA will evaluate this program on an ongoing basis by gathering information about participants' reactions, measuring learning during training and assessing the performance of recruits in the workplace. Evaluation data will be available in 2010. Evaluating this program also addresses a recommendation made by the Auditor General in the 2007 October Report of the Auditor General of Canada, Chapter 5, “Keeping the Border Open and Secure.”

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